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The good, the bad, and the ugly - discover what customers are saying about Ab Circle Pro

Welcome to our customer reviews and complaints page for Ab Circle Pro. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Ab Circle Pro.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Ab Circle Pro's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Ab Circle Pro, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Ab Circle Pro. Your feedback is an important part of our community and will help others make informed decisions.

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8:53 pm EST
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AbCircle Pro Substandard quality

I purchased my Ab Circle Pro 2 days ago and already it has become unusable. Initially I noticed that the left kneepad pivot was attached at a slight angle, unlike the right kneepad. The left kneepad will not swivel while the right pad spins freely. I overlooked this defect and have used it for a few hours now. In this short time, the paint on the frame that comes into contact with the rollers has worn off, and the rollers have now developed flat spots and will not spin. I am not excessively heavy (I weigh 150#) so I think this product was not made to actually be used by human beings.

PLEASE SAVE YOUR MONEY! DO NOT BUY THIS SHAM OF A PRODUCT!

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Ade575
Newcastle, GB
Aug 25, 2011 5:18 pm EDT

Yeah bought mine a couple of days ago and already the rollers are wearing down the paint. I can't believe how many times i've slipped off the flaming thing its unreal like, need better knee supports so uncomfortable on your knees, i think those who are contemplating buying one just save your money!

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cassiepaige
, NZ
Apr 04, 2011 8:53 am EDT

Used my Ab circle four times, 12minutes. and its unuable. the peice that holds it together in the middle broke. do they not do refunds? [censor]ing [censor] if you ask me! and as to everyone whos knees swivil, neither of mine did. i gues thay all have different problems. should be taken of tv. its unfair to sell them to people if they are breaking

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tinyleela
, GB
Feb 28, 2011 5:08 pm EST

I've really enjoyed using the ab circle pro. I can feel it working after just 4 days (half hour sessions)... and it is falling apart. Both of the handles have fallen off as the welding has broken, the runners on the circular section have crumbled away and the washers in the middle have almost gone. You can buy replacement rollers and washers but I don't have any welding equipment in my tool box! I'm only 8 stone, 5"5'... what would it be like for the big guys?!
It's very badly made. Perhaps buy it with a mega warranty/guarantee.

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Deb333286
Mira Loma, US
Apr 05, 2010 8:42 am EDT

bad product

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mishwein79
, US
Mar 31, 2010 5:12 pm EDT

how do you tighten the knee pad? mine has a similar issue, where the left one swivels and the right one is stationairy. are both to suposed to swivel? or not move lol? and how do i fix this?

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Bruised not broken
Mira Loma, US
Mar 01, 2010 9:40 am EST

My hubby bought the Ab Circle for me, for Christmas. I loved it, and used it until Feb. 9th. That day, the left knee pad, (bowl), came apart. I was on the advanced setting. I flew up into the air on the upswing and my whole left side landed on the unit. Starting with the handlebars to my chest, all the way down, and ending up with both sides of the broken bowl crunching my pelvis.
I went and had x-rays...bruised ribs. My first ever. Could not drive my manual trans. car for 8 days!
My husband looked at the broken pieces and found the only thing holding that assembly together, were 3 tiny prongs! The bottom part (which holds the bearings), is heavier than the top, (where the knee pad is attached). Apparently, one of the bearings came out from it's ring. Rattled the tabs till they broke, and sent me flying!
The BBB gives this company an "F" rating...I can see why. I will pursue further, as this is a dangerous product. A great concept, but DANGEROUS! I don't want anyone else hurt!

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Not_happy_Jan1
, AU
Feb 03, 2010 6:30 pm EST

I bought the Ab Circle Pro last week and on the second use the left knee pad broke off from it's welding and the left swivel needs to be tightened everytime you use it. The computer keeps falling off when in use. Also the red plastic has deep grooves in it from just a few uses - I only weigh 125. Very poor materials and construction - totally useless now!

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AbCircle Pro Back Pain

Purchased the Ab Circle Pro and after putting it together noticed that they had included extra knee pads as a sort of "patch" for knees hitting the bolt that connected the attached pad. Using the extra pads caused the user to slip off of the machine causing possible injury.

After using the machine for a few days my wife and I noticed back pain from using the machine. Visited a Chiropractor who suggested that we stop use of the Ab Circle Pro and the back pain is gone.

My advice is DON'T buy it, and if you have one that you can return then do so immediately. I tried to return mine but as I was 2 weeks past the allowed date they would not help me. So I welcome a class action suit against this product and company ASAP.

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Iona Moguel
Palm Coast, US
Jul 29, 2010 11:27 pm EDT

The Ab Circle is definitely dangerous. I had an MRI done after constant lower back pain after using this product. The MRI identified that I had a prominent disc protusion at the L5-S1 level with probable associated free fragment extending to a nerve vessel. We need to file a class action. Technically, I will have to surgery to repair my lower spine.

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Teresa Ellis
Mesquite, US
Jun 03, 2010 11:19 am EDT

I purchased my ab circle pro fully assembled. While using the divice with the knee pads, my leg has slipped, I tried to be more aware after the first time it happened. subsequently it happened a second time. this time causing me to hit hard on the right side of my chest. I feel like I tore someting as I have to hold my chest to cough or sneeze. I can't lay on my right side because of the pain. I am using crutches because of recient ankle surgery. I have to hold my breath to use the crutches as the pain in my chest is so intense. It has been a week today 6/3/10 and I am still in pain.
When I have used the machine without the knee pad it caused me to rub a bleeding sore where the bolt holds the knee pad to the device. I am not happy with the Ab cirlce pro as I can't use it long enough to get results without causing pain to another part of my body. Frankly I am leery about using it anymore.

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judyjudes
Setauket, US
Mar 29, 2010 8:17 am EDT

I had posted a while back explaining just what this machine can do if regards to hurting you, after I purchased it and started using it I noticed that the screws would get loose I would tighten them during my workout the screwed got loose and my legs were split apart after a few days I had severe lower back pain went to my primary doctor who ordered an MRI and I have tears and damage this happened in november of 2009 I have been to over 15 doctors trying to get help for my pain the twisting motion had dis-aliened my spine and cause a lot of damage. I live in pain now not only with my lower back but my neck as well. I would be one of the first to say YES we should get a legal action against this company for selling something that has not been researched to ensure the safety of the consumer who buys this unsafe machine! anyone feeling the same way as me please email me at ourbandit@aol.com

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AbCircle Pro Plastic wheels

Bought this prouduct for Christmas. Can assembled except handels knee pads and counter. In less then 10 minutes of Testing the fiberglass wheels started chunking off leaving deep groves in the red disk. I have never seen a price of exercize equipment fall apart so quick in my life! Needless to say I returned it to walmart for a full refund of my 223.00 .. Plastic wheels on a plastic disk = friction. I should menchen for those of u with a few pounds to lose. I weight 110 pounds and thought this would just b a good way to tone my abs. There really is no short cut to lose weight or get toned.. Hard work sweat and tears is truly the only way to go.. This product is plastic crap. There is no real service altho they automatic emails are sent out . Telling u to call them with any problems. Unless ur punching in a credit card for an order.. It will hang up on u otherwise . Don't waste ur time or money or gas to return even if u get ur money back!.. Ps . Walmart costomers.. All books.nuts . Bolts.. And plasic bags are expected for full return :$

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Chris1981
Marlow, GB
Dec 01, 2010 1:00 pm EST

Hi all, ive been through 3 sets of rollers so far. Now on my 4th set that i found through ebay and they are amazing! Just typed in ab circle rollers into ebay and found some silver/grey bullet rollers. Makes the machine so much quicker and also quieter! There are a little more expensive but have had them nearly 3 months now and in perfect condition, my others lasted roughly 2 weeks before they wore out! I believe these bullet rollers also come with a warranty. Hope this helps!

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Nurse1982
Prestonsburg, US
Mar 24, 2010 12:53 am EDT

My friend and I that I work with both received the Ab Circle pro as gifts for Christmas. Both of us have the same problem with the machine. We both have been using them for the same amount of time, which is about 3 months. We both noticed that the rollers on the bottom of the knee pad on the right side had wore down flat and WAS NO LONGER ROLLING! My friend and I both weigh around 145lbs, and luckily we didn't weight 300lbs because they wouldn't have lasted a day. Actually the first time I used mine I noticed paint coming off and pieces of the wheel scrapping off so I used some WD-40 on it, and it did quit for a little while. But now, my roller on the left nor my friends will roll AT ALL! So we are both really pissed about this, and will more than likely being calling the Better Business Burro ourselves. So I wouldn't suggest for anyone to buy this product. It is a piece of CRAP and isn't worth the plastic that it took to make it!

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MLTaylor
Bell, US
Jan 09, 2010 3:23 pm EST

I agree with you 100%. I just got my Ab Circle Pro and the very first time I got on it the rollers broke. What a piece of junk. Don't buy it!

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12:20 pm EST
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AbCircle Pro bad parts

I purchased this machine August 2009. I used it for about 2 weeks and the rollers started to "melt", leaving shreds of plastic on my floor. I contacted ab circle pro and they sold me a 3 year warranty for $30.00. they also sent me a new machine. They told me the design of the rollers was bad. The warranty is to cover the machine in full for 3 years. I received my new machine in 10 days. The rollers on the new machine have started to melt. I cannot get thru to customer service to get new rollers that are supposed to be covered under the warranty.

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Denny R
Johnstown, US
Jun 28, 2011 8:35 pm EDT
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Used the machine about 8 to 10 times. Right roller melted. Called the number that was mentioned above. All they wanted to do was sell me a warranty. What a cheaply made produvt!

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kerron
, JM
Oct 16, 2010 11:12 am EDT
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i baught a ab circle in 2009 and used it for 2 weeks it was working untill the roller start shreading i would like to know if and were i can get rollers to purchase ... ab corcle really works for me

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Jmcsnyder
Gregory, US
Sep 10, 2010 6:54 pm EDT

Wow, your rollers lasted more than a day? I tested it out for four minutes, and the right roller all ready wore a pit in one spot! I'm only 115! Best part? Company claims I have no right to warranty, that the warranty was voided when I purchased it online from someone authorized to sell the product. Just because the company I bought from is authorized to sell the product, the company claims the warranty is void if purchased via Ebay.

The refused to talk to me anymore, saying I had no reason to be calling at all, and subsequently hung up on me. When I called back, the supervisor said he had no reason to talk to me and hung up on me too.

What a joke.

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kylie cotton
Odessa, US
Aug 09, 2010 4:39 pm EDT

I would have to agree with some other complaints on the ab circle, I barley had my ab cirbcle for 2 wks and the rollers are melting making shreds of plastic and paint on my floor.

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BigKeith216
Newport News, US
Feb 24, 2010 6:40 pm EST

If anyone is trying to find info reagrding corporate office for the AB Circle Pro..you can thank Robert #8100 for his help...The Corporate company is called DEMG AND THE ADDRESS

8280 WILLOW OAKS CORPORATE DR FL 8TH, FAIRFAX VA [protected]
[protected]
[protected]

I WOULD LOVE FOR A CLASS ACTION SUIT TO BE FILED THIS COMPANY IS VERY ARROGANT AND DISSEPTIVE!

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lcnatx
Cedar Park, US
Jan 16, 2010 1:46 pm EST

PLEASE THIS COMPLAINT THAT WAS POSTED UNDER ROLLER SLUTION. HOPE IT HELPS

Ab Circle Pro Complaints - roller slution
Review all Ab Circle Pro complaints
Ab Circle Pro
Posted: 2009-12-13 by Vizio

roller slution

Complaint Rating:
Some units of the Ab Circle Pro may experience rollers failing after a short period of use. A new roller upgrade kit is available from the manufacturer at no charge by calling [protected].

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1:21 pm EST
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AbCircle Pro Can't Return Item

I ordered this item via the internet. Got a card in the mail saying it would be backordered. I received the item about a week later. I NEVER opened the box, as I had been thrown from a horse a few days earlier. My husband is a physical therapist and suggested I DO NOT use the product because of the probability of further injuring myself. After a few weeks, I called the company because they kept billing my credit card. I informed them that I wanted to return the product, but could not do so because I only had a P.O. box. I was given a return authorization number by the CSR I spoke to, but no physical address. UPS and the USPS will not deliver large packages to P.O. boxes. I called back the next day, and was told that I could NOT return the product because it was over 30 days! Why then was I given a RA number to begin with. I was told that the person I spoke to made an obvious mistake! Obvious mistake? I would not be allowed to return it and still owed $119.85 for it. I contacted my credit card company, and they were also of no assistance. I tried to contact the company again, to try and find out which state they operate out of. Well, it is NOT California. So you can not report them to the California Attorney General's office. You can not get anyone to tell you where their headquarters are located. Can anyone, or does anyone have this information. I am stuck with a brand new, still in the box product, and they want $119.85 even though I can not use it.

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DanSt
Concord, US
Jul 20, 2011 3:40 pm EDT

The -1800 number for Ab Pro Circle, in CA is useless. It is manned by persons reading for a script or who simply tell you no. Unless you have registered your product at the time of purchase, they will not send you replacement parts. They refer you to the internet, and when you google it, all the references refer you back to the very number you just called. I have called DEMP to request assistance in this matter. I havbe the product, used it, and wore the rollers out. Now I need new ones. I think they are wanting me to buy a new one, when there is nothing wrong with my existing one that two new rollers won't fix. If you can't get parts unless you register the product, that fact should be posted in clear language so the buyers know that BEFORE buying the product.

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BigKeith216
Newport News, US
Feb 24, 2010 6:35 pm EST

If anyone is trying to find info reagrding corporate office for the AB Circle Pro..you can thank Robert #8100 for his help...The Corporate company is called DEMG AND THE ADDRESS

8280 WILLOW OAKS CORPORATE DR FL 8TH, FAIRFAX VA [protected]
[protected]
[protected]

I WOULD LOVE FOR A CLASS ACTION SUIT TO BE FILED THIS COMPANY IS VERY ARROGANT AND DISSEPTIVE!

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1:53 am EST
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AbCircle Pro roller slution

Some units of the Ab Circle Pro may experience rollers failing after a short period of use. A new roller upgrade kit is available from the manufacturer at no charge by calling [protected].

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spookyjoe
Lismore, AU
Feb 18, 2013 4:10 am EST

Hi we have the AB circle and it's two years old now and I have just replaced the rolers I bought the rollers from Ebay for $20.00
for two sets then I had to replace the arm rubbers again I got them from Ebay, But I had to weld up the end of one arm because
where the rubber went in the it was cracked and broken .It's all good now how long it will last I don't know and there is 5 of us useing it ...

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LucyLu87
Miami, US
Dec 26, 2012 11:18 am EST
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Of of my biggest complains with this machine, even though it does provide a great workout, is that it keeps sliding around and doesn't allow me to perform mt workout properly most of he time. I've tried it in 4 different kinds of floors and it keeps sliding around. I start the work out in one place and end up on the opposite of the room. plus it started to make clicking noises when I turn to the sides too. I guess you get what you pay for...

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boogieau
Perth, AU
Jun 07, 2011 1:12 pm EDT

ok i have a solution there is a company on ebay selling uprated very strong rollers. search ab circle pro rollers on ebay and its the australia site. very good rollers since fitting i have had no problems with mine. they come with instructions to fit and very cheap. good luck

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lindsay d
garnet valley, US
May 13, 2011 1:16 pm EDT

Heyy:) does any1 know how to replace the rollers and take them out and replace them ? My ab circle is confusing me and I need new rollers and I dont know how to unscrew the old ones and replace them with the new ones ?
Thankkks :)
Lindsay

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Mikey1234
Bournemouth, GB
Apr 29, 2011 9:59 am EDT

2nd time bought some new rollers - much tougher bullet proof ones - failed after 2 weeks!..bought off ebay, now they are wearing down again..sick and tired of this product..thankfully was bought cheap on ebay...no love lost there..but very annoyed!..I want some new ones again but keeps costing money!

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nrgrus
Pahrump, US
Apr 02, 2011 8:29 pm EDT

In my opinion..DON"T BUY IT! Readers Digest owns this product and they have every excuse not to listen to you or accept responsibility of injuries fromn knee pads slipping out or back injuries because of the ability to go too far has not been corrected, in my opinion. Roller kits are free..so why not include withy kit? Why are they telling us? Maybe its because they know there is a problem or many problems and they don't waste the money on a product they know is faulty? It doesn't make sense to answer a question about replacements and say the kit is free!
There are so many options for you and appear to be much safer. I would show you my injuries but when I try to
upload the photo's the page goes blank. Of course the pads sliping out of the socket are not a defect of the product according to my claim. (What would you call it?) My Humerous has 2 green board fractures from this happening. But the claim was denied because the product was not defective! Thats crap and we know it.
Back injuris and knee injuries as well are caused from this machine in my opinion.
Save your money and health. Buy something else!
See my photos posted under Green Board Fractures or nrgrus. :)
Good luck and be well

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julesau
Melbourne Metro Area, AU
Feb 08, 2011 3:44 am EST

l need to find out where l can buy the ab circle rollers. l finding it hard to find some one. can you help

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grumpie
Los Angeles, US
Jan 28, 2011 8:12 pm EST

is this a scam? does it really work? the rollers because i bought my ad circle off of craigslist and the wheels are already wearing down...so i want to call this number but is it a scam?

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boosh
Leicester, GB
Jan 11, 2011 10:00 pm EST
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hi, im from the uk and had my circle pro for about 3 weeks i too im about 165lbs and these rollers are breaking and its hard to use the company i got it for in the uk i cant get hold of on the phone and not answering emails they are www.seenontv24store.com i have emailed ab circle pro themselfs and they say there is nothing they can do for me because im from the uk if you ask me no-one wants to help and its not a cheap thing to buy either im very disappointed that they cant help after all they made this item why cant they send it to the uk :-(

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Nicole D
Ocala, US
Dec 11, 2010 5:54 pm EST
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I had only had my Ab Circle Pro for a few weeks and noticed it was really hard to use, after attempting to use several times I noticed to rollers looked very worn and shavings were on my floor from the rollers. I weight 160 lbs. so I knew that I was not over the weight limit so I called [protected] and complained, a rep. was glad to assist me and mailed out a new set of rollers at no charge...Thank you Ab Cicrle pro for standing by your product and correcting parts that are defected. Nicole D FL

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AbCircle Pro Scam

I bought an AB Circle Pro excersizer in June. It has slippery plastic knee cups which makes it very hard to keep your knees in. My knee slipped out and I fell hurting my chin and tearing a ligament in my right hand. Then bearing started falling out of the machine so when I used it big chuncks broke off the machine. I can't use it and my need surgery on my hand. I called the company three times and was told someone would call me back. No one did so I wrote to their main office. I never heard back from them. Help! Rose Selber-Union City, Ca.

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oba
London, GB
May 31, 2011 7:31 pm EDT

I also bought an ab circle pro and my left knee slipped out of the knee cup and the left swing arm broke where the bolt goes thru. It is very weak and dare i say very crappy.

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walmart bought
cc, US
Jan 07, 2010 9:32 am EST

i slipped out of mine hurt my ribs and knee cap...

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AbCircle Pro Dishonesty- Read before purchasing

I was going to purchase thise equipment to tone up (I was literally getting ready to input my credit card info) but decided to do some research. After checking out the complaints board I went to the Better Business Bureau website (www.BBB.org) and followed up. Their rating is an F!
Not only that, but read the following that I got from the BBB website and BEWARE!

This company's product, Ab Circle Pro, is marketed by a locally based fulfillment center. The company actually appears to be located in Austin, TX. The product is advertised with a 30-day trial for a non-refundable $14.95 and $34.50 in shipping and handling fees. Your trial period begins when you place your order and includes processing, shipping, and transit time. If the product is not returned before the end of trial period, the customer agrees to make 5 payments of $39.95. Returns are not accepted without a Return Authorization Number (RMA) and must be postmarked within 7 days of the RMA being issued. Customers should review all cancellation and return policies prior to making a purchase.

By agreeing to the trial offers' terms and conditions, you have also agreed to receive a 60-day supply of nutritional vitamins every two months for $29.95 plus $6.95 shipping and handling per month, billed as Fitness Complete on the account the order is placed with. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer, as well as cancellation instructions, be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means, NOT disclosed in microscopic print at the bottom of the webpage, but rather, disclosed along with the trial solicitation.

Regardless, many consumers overlook the advisory, and are unaware of the charge until their monthly credit card or bank statement is received. In this company's case, although the website states this shipment can be cancelled at anytime, consumers complain they are unable to cancel the program and they cannot contact the company by phone or email. Emails are not returned or acknowledged, and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website, Failure to do so may be a violation of consumer protection laws.

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

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DubaiOctane
, AE
May 10, 2012 3:44 pm EDT

My complaint is on the quality and the design. I became a fan of ab circle pro model V1, but due to friction, the metal plate started eroding very fast that i had to take it replace it more than three times, then I saw the V2 model and fell for it instantaneously as V2 model the wheels drive on the metal rims, but again I was unlucky. My moving knee rests (pendulum) started giving away that once i fell off the machine and hurt my knee just because one pendulum came off the machine (the middle part where they have attached everything). This is the basic error in the designing of the machine as I faced this problem in model one as well as model two. I visited the seller serveral times, now we became friends but i got fed up of going for repairs that i stopped doing exercies on abcircle pro v2, because it is still not repaired. I am so lazy to take it to the shop to get it repaired. So, i request the manufacturers to look into this problem and redesign their new models, so that the middle pendulum like things where we rest our knees, do not come off the plate.
i am Janik Seshan from Dubai. No doubt it is a good concept for reducing the tummy and strengthen your hands, but they need to rethink and make it in such a way that the buyers take take it for repairs.

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Debbie Shorewood Illinois
Shorewood, US
Mar 06, 2010 1:01 pm EST

Ok here it is, I bought the Ab Circle from Kohls, I figured it was the safest bet, I listened to one lady say you had to get the red one with the gray metal circle around it, not the all red one, so when I went to Kohls I opened the box, and checked it and it matched to exactly what she has said, I bought it March 3rd so I have used it for four days, nothing has broken on it, and no paint has come off, (I did put pam on the gray rim like the lady had said she done). I bought it at Kohls because I had a 30% off, so I only paid $140.00 instead of the 200 so that is what clinched it for me. My husband said it is the best piece of exercise equipment I ever bought, he walks by it and jumps on it, he said his abs feel so tight all day and he loves it. I myself do like the feeling of my abs after I get off of it, but my knees do hurt, they do give you an extra pad to put in it, it would be nice if there was some kinda of foam that would cushion it, but I do have bad knees. I can see where people have fallen off of it, if they use there arms instead of there waist to move it, my husband almost did, so you really have to get comfortable first. I will post again after a few weeks, I did measure myself before I started and I will let you know. The only reason I posted this time is because this week is 15, 20, or 30 off at kohls so I just wanted people to know, that they didn't have to pay 200 bucks for it.

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BigKeith216
Newport News, US
Feb 24, 2010 6:37 pm EST

If anyone is trying to find info reagrding corporate office for the AB Circle Pro..you can thank Robert #8100 for his help...The Corporate company is called DEMG AND THE ADDRESS

8280 WILLOW OAKS CORPORATE DR FL 8TH, FAIRFAX VA [protected]
[protected]
[protected]

I WOULD LOVE FOR A CLASS ACTION SUIT TO BE FILED THIS COMPANY IS VERY ARROGANT AND DISSEPTIVE!

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Gizmo1
Katy, US
Jan 24, 2010 4:43 pm EST

This company sent my parents the AB Circle Pro system in July 2009. My mother did not know what to do when she received it. She called the company and inquired as to who had ordered the system. They said my father had. Amazing since he had died in May 2009. She sent this system back in September and was still billed in November. Her credit card company did nothing to help. They have it under dispute. By the way the credit card company is a GM card. She cancelled her credit card and had a new one issued. Guess what. GM put the charges on her new card. This has been a mess we did not need. They have the equipment back and the money.

This is a very dishonest company laughing all the way to the bank.

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Ab Circlesucks
, US
Oct 19, 2009 10:24 am EDT

Same thing happened to me. They refused to refund the cost to ship this thing back so it ended up costing me nearly $100. So much for "free trial"!

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noralyn1
Bronxville, US
Sep 26, 2009 1:17 pm EDT

Here is what happened to me today!
I ordered the "AB CIRCLE PRO
" for my sister who lives in Puerto Rico and I specifically told them to ship it to the PR address. I was told that it would take 3-4 days to process the paper work and 2 weeks to get to PR.
The machine arrived yesterday to my house (in NY)!

I just called them today and told them that they shipped the machine to the wrong address and if they could please have it picked-up (UPS) and ship it to CORRECT address.

...they said that there ia a surcharge that was supposed to be added (on top of the $36.00 already added for shipping) and that since it was not added before that they could not have it picked-up!

Therefore, I could either order a new machine and have it shipped to PR (...yeah, right!) or ship the machine to PR myself. I explaned that this was their error not mine and that it was going to cost me a lot of money to ship (the box is quite heavy). The customer service person was rude and did not help the situation.

I spoke to my sister and explained what happened and she said..."well, send it back!"

I called up the company again and asked to speak to the Supervisor or manager! I told them that I wanted to cancel the product and since it was their error for sending IT to me- - if they could please send UPS to pick it up and bring it back to their company ...and that I would like to be refunded the entire amount that I paid (which was $234.25).

The rude supervisor told me that The responsibility of returning the machine to their company was on me (she said it was going to cost me $35.25) and that when they receive the machine, they will only refund me back $199 (which means that they get to keep the $35.25 for shipping). That means that I will lose a total $70.50 because of their mistake.

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AbCircle Pro Deceptive website/practices

Buyer Beware - You May End up with TWO instead of one. Watched an advertisement on Saturday for the Ab Circle PRO. $14.95 plus S&H of 34.50 for a 30 day trial. Okay, So I went on-line to their website. Reviewed the compalints and reviews for this product and decided to purchase it. The website was unclear AFTER the first page as to how you wanted to purchase this product. I chose the one-payment option of 199.75 plus S&H. The next page offered to save 30% if paid in full. So I clicked on 'YES' When I submitted the order there was no review of your purchases to double check the order to see if there were errors. "Thank you for your order! It is being processes and will be shipped promptly. Due to overwhelming demand for this product, we're experiencing delays in shipping." THANK GOD THERE ARE DELAYS because I found out that I had ordered TWO at the cost of $413.60. I checked my credit card on-line - no charge had been made. I quickly called Ab Circle Pro. Not open until Monday. I e-mailed them - auto response. Called my credit card company. They documented everything. On Monday, (today) I called them. Charge authorized to my account TODAY. Can't do a damn thing because the order is being processed already. Nevermind that I sent them an e-mail explaining my error and stating that since there were delays this should be easily fixed. NOPE! I must wait until I receive TWO and RETURN ONE. I then contacted my Credit Card company again and documented what just had happened. THey were more helpful. I need to wait until I receive TWO and return One before they can do anything. I told 'Tabitha' from Ab Circle Pro that there site needed to have some 'checks and balances added. She said that 'she would pass it on' Some how I think this is part of their DECEPTIVE MARKETING. I will follow up and let you know what happened.

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Rukaya
Corpus Christi, US
Feb 02, 2010 8:01 pm EST

I just found this site after my credit card was fraudulently charged for this stupid thing that I NEVER ORDERED! As with the poster above, my card was charged without my permission, the address they have is 3086 when my address is 3033, and they said I had to talk to my bank. I just now canceled my card and will call my bank in the morning when they open.

This is complete and total B.S.! How is it they can do this or even get our credit card information?!

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fraudvictim1
, US
Nov 29, 2009 2:13 pm EST

I had even greater troubles with them.
They somehow got my CC info and shipped me a product I had never ordered - "ab circle pro" (the address on the package was slightly incorrect, but it did reach me after a fedex relabel). Called to tell them the charge was fraudulent and I had not ordered the product. They said they didn't care and I should discuss this with my bank. I disputed the charges with the bank, closed the card, but, since the machine had been delivered to my door, I ended up paying to send them the machine back anyway.
I'm sure this was no accident and they probably routinely use leaked CC info to force their crap down people's throats.

Think twice before choosing to have anything to do with this company!
(Unfortunately, sometimes you don't get to choose...)

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research1st
Rockwall, US
Jul 17, 2009 4:07 pm EDT
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I was going to order one but after reviewing complaints I decided against it.
Thanks to all who complained.
So glad this site is available!

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AbCircle Pro Missing parts upon delivery

I received the ab circle pro in my home about a week ago. The strange thing was that every single part was there except two of the end caps. I immediately got on the phone to customer service and to this day, after a week of calling, no one will answer the phone. It says to call during off peak hours but even during those times you get the recording and they hang up onyou! I have e-mailed customer service twice now because there is no downloadable form to submit with the missing part info. I received an e-mail from customer service to contact customer service! This is the craziest thing that has ever happened to me. I'm too busy trying to get my missing parts to have time to work out on the dumb machine! I cannot get ahold of a real person either way to tell them what has happened and try to get this resolved!

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pradip sardar
, IN
Jul 20, 2012 10:26 pm EDT

crack in the head. not working

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FlyGIrl22
Tyler, US
Feb 03, 2012 6:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought the ab circle pro through amazon.com and rec'd it a week ago. the rubber stops/end caps for the legs were missing - so in order to avoid it sliding on the floor while trying to use it, I've had to place it on a yoga mat - and the sharp ends of the legs keep tearing my mat. . .also, i'm an avid runner and P90X loyal, and this machine, in only 3 uses of about 5 min each, has caused me moderate low back pain. I've NEVER had back issues or pain in my life. I'm 39 yrs old, and in great shape. I'm feeling pretty stupid for buying this machine without reading these complaints first. P90X does FAR more for the abs that this piece of junk could ever fathom ! STAY AWAY FROM THIS MACHINE. . .

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paul28
lossiemouth, GB
Aug 24, 2011 1:03 am EDT

my wife has used 1 of these for 2 days now and the underside rollers have burned up causing it to not function properly in my opinion its a total waste of money :(

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Josie T
, US
Apr 21, 2011 8:44 pm EDT

Does any know where to get a new clock/timer for this. I love this product. I felt it work in a minute of use when I got it. My sister has major back problems and as a result can only work out on her tredmill but after trying my abcirlce she felt this was going to be the only way she could work her abs without putting pressure on her back. Thank the Lord.

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alwaysbizee
gilbert, US
Mar 06, 2011 3:38 am EST

My board has fallen to pieces. I took it off so the rollers would just roll on the tube and the rollers shredded in less than 5 minutes. My knee has also slipped out and twisted, now it feels like the back of my knee is popping/snapping and swollen. You would think that the company would fix this common problem with the rollers and find better material to make the ab circle with. My friend tried it one time and her knee slipped out and she twisted her back, knee and bruised her arm. She has been down in her back since then. People are having serious lifelong injuries done to them due to this machine. Something should be done about it.

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Buyer be Wear I guess
Broad Brook, US
Dec 15, 2010 3:49 am EST

Doe anyone know of a class action against this company. I have a unit where the weld holing the arms on broke while I was using it, and I asked the company to replace and they want noting to do with it. They don't stand behind their product.

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disapointed in South Texas
Port Lavaca, US
Sep 06, 2010 12:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought my ab circle pro, and I was very excited to start using it. The first time I got on it, I fell off and landed on my back, (pretty painful). So I put it away for a couple of weeks. I got back on it and used it at least three days a week, anywhere from three to five minutes a day. My wheels started peeling, so I went online to search for new wheels, when I came across this web site. ( I wish I had read this before making my purchase.) Now I see this is SO common, I wish I had read up on this before. Oh, what a wasted of money!

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mzretha
Peoria, US
Jul 17, 2010 2:45 pm EDT
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I developed a severe back injury due to this machine. i am contacting an attorney for a class action suit.

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Big John38
Sydney, AU
Jul 15, 2010 12:53 am EDT

I have to agree that I think the movement doesn't seem natural. I've used it twice, once for 5 minutes and once for 20 minutes. Where I don't feel like I've permanently damaged my back, my lower back is still stiff 5 days later and I won't be using it again. There's nothing wrong with the good old elliptical bike and ab roller. That pair will keep your body in good shape.

John

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t steele
Henderson, US
Jul 11, 2010 10:59 pm EDT

I bought the ab circle pro and used it for one week before the rollers started shredding on it. I was so excited when I got it and saved up my money so that I could get it. I was wondering if they have fixed the problem with the rollers or if I will just have to throw my ab circle in the trash. I can not use it without the rollers being fixed.

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The knee pads on the ab circle pro swivels, as it swivels the nut loosens til it comes off and throws you across the room. You my suffer ankle damage buyer beware!

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