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Complaints on "360 Share Pro"

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360 Share Pro

Posted: 2007-01-05 by Carol Livengood [send email]
Download doesn't work
Complaint Rating:  90 % with 330 votes
I have tried to contact this company informing them of numerous problems with there application. The only way to contact them is by email but unfortunately I can't do that because it says there is an open ticket... Yet on my side it shows closed. I want to get my money back for a service that is not usable. Please give me any assistance you can... An address... Phone number... Email address... Anything to help. Thanks!
Comments United States Online Scams
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Comments

468 days ago by Olugbenga Akinmulero [send email]
I bought a few years of 360 share pro last year summer time and now it will not work, I paid almost £40.00 for this and it is not yet a year old.

I have tried the support online, this keeps on saying my login is invalid.
Please help , there is no phone no to call I do not know what to do, and I want my money back.
467 days ago by Contessa Meacham [send email]
I purchased 360 Share-Pro (approx 51.00) and after downloading I never received a purchase order or email confirmation. I was only informed of my password. The download went through without an error but I cannot open the program. When I went to the "support" link from their website I either get a request for member login, then I get a message I am NOT a member, or when I did manage to send an email it is still "ticket"ed (?) and I cannot create another. I have yet to hear from them and could not find a telephone number anywhere. I even searched BBB and could not find them. I can't believe I was duped. I have been purchasing programs and other items online for years and found 360 Share-Pro recommended as one of the "Top Sites" on a computer software magazine website (can't remember which one). Anyway, when searching for other resources of this company it is as if they don't even exist outside of a webpage. However, I did call the number (866-240-2481) recommended here in this thread and after holding for 10+ mins spoke with a person who assured me my CC would be refunded minus the 9.95 handling charge. I guess I must sacrifice 9.95 for my stupidity. Good Luck and bad riddance to 360.
466 days ago by Jasmine [send email]
I also bought a life time membership to 360 share a few months ago.. now it doesn't work. I click on the link to it but it doesn't connect. I don't know what to do.. if you do please email me. Thanks.
463 days ago by Lora Gerchman [send email]
I paid for a life time membership about 6 months ago. I have been trying to use the program now for the past 3 days. I began to search about the company and came across this website and noticed that there are a lot of complaints so it looks like I got ripped off. I will do the same as everyone else try to contact the company or just seek legal action.
463 days ago by Barbara Shepard [send email]
I purchased 360 share Pro along with the suggested software add-ons (Bit Torrent, Propack codec 203b and Net spy protector) for a total of $52.00 I never got a confirmation e-mail but my account has been charged. I downloaded the program but it does not work!! I submitted an email on the support page and my reply just asked for more info which I had already supplied in the original request for help. Subsequent attempts for help would not go through. There is no way to contact the tech support or customer service. This is a total rip-off and I want my money back!
461 days ago by Justin [send email]
Alright, I had to call them several times, but they finally fixed my stuff. They said that they were e-mailing me stuff several times and then they said that it was "going to the junk file" so they gave me a run around until I told them where to stick it. And then magically it came through and got fixed. The number is 866-240-2481 option 1. Hopefully they will fix your stuff too. -Justin
460 days ago by Jenna Cesar [send email]
This is a scam and something should be done about it. This company has ripped off limewire pro, and are selling it for $70 aus when lime wire pro is only $18. The dodgy version of this software only works for a few days/weeks depending on how lucky you are, and now the company are uncontactible. Check out this link

http://www.360share.cn/features.asp

It used to have the only means of contact as a Canadian telephone number whose lines always seemed to be closed, but now you can't even get that much contact info from the site. These people should be put in jail on fraud charges. May they burn in hell.
460 days ago by Julie [send email]
Well, i wanted to sign up for morpheus and then it directed me to 360 sharepro which with all confusion with this I signed up, luckily I put it on my credit card so hopefully the credit card company will dispute this for me.
459 days ago by Julie Gardner [send email]
Hah - they've taken the fee twice out of my account. I click for support and I'm told me login details are incorrect. Anyone got an email address for them?
458 days ago by Helen Hendren [send email]
We've all been scammed - and they (360share) know it. Have to admit I was fairly lucky - mine worked for a year. Laptop bit the big one, and I had to reinstall everything. Guess what? No 360share! no access into the site! no ability to get hold of anyone to find out why! No jolly nothing! oh well, caveat emptor. Lesson learned.
457 days ago by Amy [send email]
I paid for a lifetime subscription about 6 months ago. It worked for about a month, then I didn't use it for a while. For the past week I have tried to connect with no luck. Can't find a number to call them until I read one of the comments posted here. I am going to try it. This sucks! I will post with my luck!
451 days ago by Janie Martinez [send email]
I have the 360 share icon on my desktop. But it does not open.
451 days ago by Christopher Skeet [send email]
I have the same problems with 360 pro share. I went through Bearshare or so I thought and got the above. When I downloaded it I got a message connecting to server but nothing happened. I sent them an e mail and they responded with a couple of questions and then nothing. I sent another e mail and they gave me instructions on what to do. It worked for awhile but then nothing. I was slugged $79 + foreign currency money $1.79 and am not happy and agree with everyone that it is a scam and should be closed down.16e39
448 days ago by Sandra Clark [send email]
I agree, i signed up for the lifetime membership thinking this was to do with Limewire. I have been able to download only one or two things and now i can't get it to connect. I am not happy and agree that we have been the victims of a Scam. Let's hope future potential purchasers will see this site, prior to downloading it.

I would also like a full refund of what i have paid them, as they are now providing the service i paid for.
447 days ago by Paul Ollerton [send email]
It sounds like i have been a lucky customer with 360 pro share as mine packed up just before xmas but i had been able to use the system for approx 6 months beforehand.

In the last 2 months i have tried uninstalling and re installing the program, tried a repair patch and found a newer version for download (free) and you guessed it they DON'T WORK.
447 days ago by Brooke Pear [send email]
I agree. My 360 Share worked for a couple of months and I ended up downloading about300 songs but now when I pull it up, it no longer connects and stays disconnected. How do I get it to work so I can have my unlimited lifetime downloads?

Please help!! Thank you!!

-Brooke
447 days ago by Paul Kacz [send email]
I am also, like many other people, having problems w/360 sharepro. I cannot get it to work on my lap top. Anyone out there tried running program on windows vista?I get nothing when I double click on the 360 sharepro icon on desktop. Have already tried uninstalling and reinstalling w/no success. Thanks.
447 days ago by Raina [send email]
I'm really disappointed with 360 Share, but after reading these comments, I guess I should consider myself lucky. I downloaded 360 Share and paid the lifetime subscription fee in the Summer of 2005. It worked wonders until mid-November of 2006. All of the sudden it just stopped working. I even uninstalled/reinstalled the program and upgraded to 360 Share Pro. The program runs, but no matter what, I can't connect. It just says Connecting...Connecting...and then when I go into direct connect it says my computer is behind a firewall/router - so no direct connect - even though i made an exception on my computer specifically for this program.

I'm disappointed because I really loved 360 Share-I used it all the time. Now it's suddenly cut off, and I have no way of getting in contact with them. On the tech support site it says "click here" but yet there's no new link that opens up.

Every time I call that number I've been put on hold. I'm mad! Where is the program that I once loved? It's been taken from me without any explanation. A once satisfied customer turned very dissatisfied here and I WANT MY MONEY BACK. Karma's a bitch, 360 Share. Give me what I paid for - this is unacceptable.
447 days ago by Bo Hanson [send email]
I totally agree...

I started with them waaay back before the 'Pro' release, which worked fine. Even the 'Pro' release worked for a while, but it's now permanently 'Trying to connect'....

I can't diddly squat with it now. I've uninstalled it cos I have better things to do with the drive space.

Being in the UK, it's a lot of (wasted) money to phone international to the USA, especially ifI'm gonna be stuck on hold, as per the comments above.

Come on 'Pro Share' folks, get you finger out and sort this mess out please.
446 days ago by Marisa [send email]
I just bought 360 share pro to use on my computer. I used to have the original, but I lost it when my computer crashed. So I just bought the new one, but it won't run when I click on the icon, no matter how many times I uninstall and reinstall it. I did find a phone number though, on their website once I gave them my email address...

1-866-240-2481 - Be aware, their only hours are from 9-7 EST. I tried calling from where I live, but I was too late.

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