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24 Hour Fitness USA
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1.8 287 Reviews

24 Hour Fitness USA Complaints Summary

61 Resolved
226 Unresolved
Our verdict: When using services from 24 Hour Fitness USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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24 Hour Fitness USA reviews & complaints 287

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6:10 am EST
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24 Hour Fitness USA discriminates against the obese

I was refused entry to a class that had 7 open spots for sign up. I asked the guy why I couldn't go in and he wouldn't give me any explanation except the class was full. Then, he let 2 other people in the class after turning me away. I weigh over 200 pounds.

I complained to higher ups and received rudeness and chauvenism. Nobody has given me any more explanation than it was a "mistake" and they that's that. I feel I've been discriminated against and I think I was not allowed in the class because they perceived me to be some sort of liability because of my weight.

Every person at 24 Fitness I have spoken to about this has been apathetic and rude.

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never again
Colorado Springs, US
Mar 21, 2011 8:53 am EDT
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Sue their [censor] for slander and discrimination. Ive seen these types of clubs get sued cause they do discriminate against heavy folk.

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24 Hour Fitness USA awful treatment by rude employee

I have been a member for over a year now and never been humiliated by certain employee James until today.

My 8 yrs old son and I playing basketball in the gym and been told that the my son is not allowed to play basketball...We have been doing this for almost a year now about 3 times a week... The only reason why I signed up for a three year contract because I have been told by a member services that I can bring my son along with me to the facility where he can swim and play basketball...Why the policy has been change? Is it because I’m Asian? Why there's other white folks playing with their kids under 12 yrs old in the facility? A rude employee such James shouldn't be working with your company w/ a great expectation of customer service...My son loves to play basketball and by taking his privilege away means a lot to me as a parent...I am hoping that James kids wouldn't be treated as we we're treated badly today...I feel that I would enroll to other fitness center that we will be treated fairly because of our skin... Is 24 hour fitness prefers white folks over us Asian?

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8:11 pm EST
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24 Hour Fitness USA wrongfully billed

I've been getting billed monthly when i cancelled my account 2 months ago. I would like this figured out ASAP.

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Umar Mahmud
, US
Oct 10, 2019 11:07 am EDT
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And might I add read the contracts before signing because they are very smooth and manipulating when it comes to getting your name on the dotted line which confirms you being liable for payment to make their quota

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Umar Mahmud
, US
Oct 10, 2019 11:06 am EDT
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I made the biggest mistake signing up with a 24 Hour Fitness facility I would highly recommend to my veteran comrades and Friends that is a scam and if you can find another gym to work out at please consider that option or you were very much regret it

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24hourfitnessscam
Redwood City, US
Feb 18, 2010 12:02 pm EST

That's funny because I cancelled my membership 3 months ago, and they're still charging me. When you cancelled, did they tell you that they would call you the next day? Because they told me that, and I never received a call. So I confronted them about the billing error, and they basically told me that it's my fault for not calling them and not cancelling... Even though I told them at front desk.

24 Hour Fitness is a major scam. $60 for "Sports Membership." Not sure how much the regular membership is, but it's about a $20 difference. I complained to corporate and they told me they'll refund my $300 billing error. But here's the kicker, I told the manager I want a refund back because they charged me for three months that I never used. (Told them to cancel + not going to 24 hour fitness again) Managers response was, "You invested your money in our corporate." Technically, I didn't invest any money if I cancelled three months ago...

P.S. I also find it funny how they promote good health and stabilizing a normal weight and yet, almost every employee is on steroids. Priceless

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11:35 am EST
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24 Hour Fitness USA dues increase???

I have been a member of 24 Hour Fitness for nearly 20 years. I even worked for them in the late 1990's & early 2000's. By working for them I knew the service agreements like the back of my hand. Every section and every clause...

This month, I was balancing my account and noticed... my 24 Hour Fitness dues were increased?!? I was like... hold on, I know my contract did not allow for a dues increase nor did it give 24 Hour Fitness the right to raise my dues.

I called the club I go to and the worker told me they sent me a letter last month notifing me of the increase and 24 Hour Fitness's agreements reserve the right to increase dues... yadda yadda yadda. She confirmed my address on file and I did not recieve a letter. I am also signed up via their e-mail system... and didnt get an e-mail either.

I tried to explain that I knew my agreement front back and side to side as I worked for the company and it does not allow a dues increase and I know the agreements have changed 3 times since I have worked for them.

Long story short... I asked for a copy of my original agreement/contract and the worker stated, I can send you our current agreement. I explained I didnt want the current one as I signed and agreed to a different one... she placed me on hold and when she came back she said she would try and request it but it would cost me $20.00 and she doubted they could get me the original copy as 24 Hour Fitness has basically closed their corporate offices in Southern California and moved everything to Asia to save money.

The increase is not that large... but its the principle. Not to mention if they increased my dues... they have or will increase the other 5 million + members which easily adds hundreds of millions to their company...
Is this legal? Can they do this? I dont want to cancel my membership as the club is 2 blocks from my house... and I know the local workers can not do anything...
What if anything can I do?

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Mel Kirksey
,
Jun 05, 2008 2:47 pm EDT

My wife and work out regularly at . The address is 525 East Colorado Blvd in Pasadena, CA. My wife is deaf in one ear and she cannot hear her trainer speaking because the music is being played, too loud.
Complaints to the Manager are worthless, he refuses to turn the music down.
Hopefully you can do something so solve this problem for all of the clients at this 24 hr Fittness.
Yours truly,
Mel Kirksey

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Justin Lomako
North Hills, US
Jul 12, 2016 6:06 am EDT

I purchased a set of ear buds at 24 HOUR FITNESS and being that I work out and move around the ear buds would come out of my ear and as a result of having to put and push then into my ear a few too many times it ruptured my ear drum and now I have to go to the VA on [protected] to get my ear fixed. I have not been able to hear out of my left ear for a month now.
24 HOUR FITNESS sells these ear buds for $20.00 on up and I later went to Walmart and bought a set for $10.00 that go over my ear and stay on the top of my ear and have had no problem with the ones from Walmart that cost half as much.
24 HOUR FITNESS is aware of this problem and is continuing to sell this defective product.
I want to sue 24 HOUR FITNESS for damages.

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Crosshairz
San Diego, US
Jul 12, 2016 6:06 am EDT

This relatively new 24 Hour Fitness Center is well used and attended. Unfortunately, the regular use of the equipment results in equipment malfunctions and breakdowns - - this is expected. The incredible length of time for the eventual repair(s) to the equipment is rediculous. It took newly two years to get a large mirror that was cracked near a squat rack replaced and almost as long to have a faulty water fountain repaired/replaced! Other equipment repairs also go unattended. The Santee facility has a Smith machine that has been out of service for almost 8 weeks and now a cable machine that has been heavily used due to the useless Smith machine is also out of service. This lack of attention to equipment repair is unacceptable and should not tolerated - - I note that my monthly dues are withdrawn without "malfunction" every month!
Please, get off your lazy a$$ and get the equipment fixed! Since the equipment repair is so poor at this location I presume it occurs at other 24 Hour Fitness facilities as well. Write corporate and express you displeasure.

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JorgeIII
, US
May 02, 2016 5:15 pm EDT
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In 2007 or 2008 I signed up for a 3 year membership with 24 Hour Fitness in Simi Valley, CA, for over $600.00 for me, my wife and my son. Contract stated that after 3 years I was locked for "lifetime" to pay only $29 per person every year. This year, 2016, I received a letter informing me that I was not to pay $79.00 per person and if I did not, my membership would be cancelled. I, too, would like to request that 24 Hour Fitness either stands and honor their their agreement. I am very much in favor of filing a class action lawsuit against 24 Hour Fitness for this breach of contract.
I'm in the process of searching for the written contract at this time.

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Reality Check A
, US
Mar 11, 2016 12:13 am EST

24 Hour took over the local gym. No increase in dues or for my personal trainer. Last year, he notified me that I owed for a month. I called their financial office. Asked for a supervisor to call me back. Four times. None called. After many hours, email & telephone calls, they admitted their mistake. One month later, my trainer tells me he recieved notice that I cancelled my training. Never did. I had it with their incompetence. I have since joined another local gym. No problem. Last month, 24 Hour Ftitness sent me an email asking me to join. Now that's chutzpah.

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Ruvil30
Bronx, US
Jul 06, 2015 3:32 pm EDT

Membership due increased without any notice. Checked my bank statement and 24hr Fitness increased my monthly bill of $20 to $30. Did not receive an email or letter mentioning the increase.

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Lisa Vix
, US
Jan 02, 2016 3:12 pm EST

I too have had my yearly membership fee go up this year. Signed a contact 1/9/08 for 3 years at $700.00 and after the three years are up $49.00 per year for life. Well I guess life is only good for 4 years, I have my contact and read it call and talked to members services and my own gym manger (who hung up on me). Now the kicker to this is my friend who signed up a day before me at the same gym her dues have not gone up...Now this friend really doesn't go to the gym maybe 10 times a year, I however go all the time. Question why my dues went up and her's didn't interesting right? FYI there is a clause in the contact that states "If you have a prepaid membership, 24 hour will not increase your initial annual renewal amount on page 1 of this agreement, but may increase all subsequent annual renewal amounts. 24 hour will send you notice of your new annual renewal amount each year thereafter prior to the end of our then current term." So I don't know where this stands but if you are told x amount for life and it increases where is the accountabilities. No where in the contact does it say x amount for life but that was part of the whole sells pitch. I would be interested in per taking in a class action lawsuit just for what I have stated above. Thanks for reading this

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KenPearland
, US
Dec 29, 2015 3:59 pm EST
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My annual fee for all Sport membership is increasing from $99 to $ 149.99 this year! It is Not what they told me when I became a membership. They told me that the life time rate will be $99.99 plus tax until I cancel the membership.I got a bad feeling about this company 24 hours fitness. They were NOT honest with the customer. I have been ripped off by them.
Pearland, TX 77584

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Vince Piscitelli
, US
Nov 24, 2015 3:34 pm EST

I am in same boat as many of you who initially was told that a $29 "processing fee" would be charged each and every year and will never go up. Now I have to pay $79. I purchased 3 "Lifetime" contracts - 1 for myself, 1 for my daughter and 1 for my wife, for $600 each, or at least that's what my cc was charged.

The language on the contract that 24 Hour Fitness posted on my account ambiguously says they can increase rates. I am not positve that that is the same contract I signed, which I think I have a copy of at home.

I think the problem here is that most, if not all of us, were told this was some sort of processing fee that would always remain the same, rather than an annual dues fee. And I was explicitly told that there would never be an increase to a "processing for renewal fee."

We need to file a class action suit and if everyone who was taken advantage of, was told the fees would never go up like me, I think we may have a case.

Vincepiscitelli@comcast.net

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joselito talavera
, US
Oct 28, 2015 1:59 pm EDT

I paid a $599.87 x 3 on 11-26-2007 along with my wife and eldest son. Next yearly payment would be $29 each x 3 started on 11-26-2010. I continuously paid that amount for 5 years without miss. I am so happy and brag that I made a very good deal to my friends and family. Now, [protected]) comes a renewal letters from 24 Hours Fitness that I have to pay $79 each which will due on 11-26-15. This is outrageous! I checked my contract it stated that they can increase our renewal annual amounts. I guess any amount they wanted to. So frustrating! any help I can provide to stop this nonsense charges please email me at josielito@yahoo.com. Thanks

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24 Hour Fitness USA breach of contract

Joined 24 Hour Fitness many years ago with a large payment up front for the first 3 years. This contract guaranteed a set rate of renewal for "lifetime" after completion of the first 3 years. The contract was for an "All Club" this included the upper level "Sport Club". 24 Hour is now remodeling and upgrading many of the clubs that have been neglected for years in order to compete with more modern competitors. The signs they hang on the remodeled club include the adjective Super in front of Sport. When they add the adjective Super 24 Hour claims this then allows them to deny access to "All Club " members unless they are willing to "upgrade their membership" This is simply a thinly disguised attempt at voiding current rates and forcing higher rates on long time customers that have locked in rates. If you would be interested in the possibility of a class action and are a currently effected "All Club member please visit the following site for more info.

http://sites.google.com/site/24hourfitnessclassactionoregon/ Joined 24 Hour Fitness many years ago with a large payment up front for the first 3 years. This contract guaranteed a set rate of renewal for "lifetime" after completion of the first 3 years. The contract was for an "All Club" this included the upper level "Sport Club". 24 Hour is now remodeling and upgrading many of the clubs that have been neglected for years in order to compete with more modern competitors. The signs they hang on the remodeled club include the adjective Super in front of Sport. When they add the adjective Super 24 Hour claims this then allows them to deny access to "All Club " members unless they are willing to "upgrade their membership" This is simply a thinly disguised attempt at voiding current rates and forcing higher rates on long time customers that have locked in rates. If you would be interested in the possibility of a class action and are a currently effected "All Club member please visit the following site for more info.

http://sites.google.com/site/24hourfitnessclassactionoregon/

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Brian Flette
, US
May 01, 2017 6:29 am EDT

I had the exact same experience with 24hr fitness exactly. It is definitely a breach or contract.

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Powerhouse
San Diego, US
Feb 11, 2010 4:59 pm EST

24 Hour Fitness just lost a settlement in California regarding this very issue :-)

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1:23 am EST
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24 Hour Fitness USA poor, unprofessional customer service

I have been a 24 Hour Fitness member since 2000. I got a deal with them back then with prepaid of 3 yr of membership, and $99 annual due thereafter. I haven't been really working out for the past couple of years and using their facility maybe once in a blue moon. I went in to work out couple weeks ago and was informed that my membership was terminated due to missing payment. The only way they can activate my membership is to provide proof of payment. My annual due date is 6/22/09, which is 7 months ago and I can't remember how I paid it and not to mention tracking my proof of payment. Basically, 24 Hour Fitness staff told me it's my problem, not their problem and nothing they can do about it. I went work out 8/31/09 (I put a comment on my Facebook and that's how I remember my last workout date), and no one told me that they didn't receive my due in June. Apparently, 24 Hour Fitness does have a 90 day grace period, so if someone would have told me I missed my payment when I last worked out on 8/31/09, I would have paid $99 and stayed on my membership (though I believe I made the payment but somehow didn't go through, as I have been paying for the last 10 years). All 24 Hour Fitness staff said "Sorry about that, again nothing we can do". I called the Club and membership services, all I got was run-around and "nothing we can do" & "you can negotiate a new contract with us". One membership service rep did tell me that he saw a note about payment on my account, but the company never got through it. He needed to check with Support Team and would get back to me. Of course, I never hear back from 24 Hr Fitness. I called again, and 24 Hr Fitness acted like nothing had happened and never heard my situation.
I am completely pissed at the way they treat loyal customer. There's always a solution to something. 24 Hour Fitness just simply doesn't care, they are after $, not care about you as a customer, not care about your health (They pretend they do when they try to persuade you to sign the Personal Training sessions). I see it as they try to screw me out of the sweet deal I got 10 yrs ago. I have no faith in this company and completely disappointed about how they treat consumers. DON"T GO TO 24 Hour Fitness, unprofessional, unethical, disgusting customer services.

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24 Hour Fitness USA terrible customer service! completely rude!

I am not a member of 24 Hour Fitness, but my friend talked me into trying a kick box class with her using a free pass. I went to the class with her not intending to set up any membership, just to try the class. After the class, I was pulled aside by the night manager working and he was very demanding in setting up a membership. I explained to him I was not interested and he got really pushy and rude and claimed we were "using" his gym and that he would have to charge us. We were completely surprised that he was saying the things he was saying. He insulted my friends job as a fitness instructor for a local gym and was talking down to us. I think his attitude towards me and my friend was completely uncalled for, unnecessary, and very rude as we did nothing wrong. He made me and my friend insulted enough that I had to make a complaint. This is not the way potential customers (or any customers for that matter) should be treated.

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Concerned Member22
, US
Mar 22, 2011 3:34 pm EDT

The club manager at the West Jordan, UT 24 hour fitness is rude, condensending, disrespectful and arrogant. He highers staff that consist of boys in their 2o's, only interested in flirting with young girls and flexing their muscels whenever they pass a mirror. When a complaint about the various broken machines, hot tub, steam room etc. they just barely acknowledge you are talking to them and ignore your requests. I have been verbally assaulted by one employee, been laughed at behind my back for asking about a lost item and shown no respect or consideration. Management here needs to have a makeover. They need to diversify in their employees hiring more women, different races and ethniticities.

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24 Hour Fitness USA discrimination

I have a two-year paid membership with 24 hour fitness and got some coupons in the mail to bring guests to their facility. The coupons said "Free 7-day pass". I took my sister to the gym with me and gave her one of the passes I got in the mail. At the club entrance I handed my membership sans ID, as usual, and my sister handed her pass. The girl at the front desk gave us an attitude and asked my sister for ID. She told my sister "we need proof that you are in this country legally". I looked at her in disbelief and blurted out "What does that have to do with working out?!" to what she replied that she was just doing her job and denied us entrance. I told her that I highly doubted that if we were blonde and blue-eyed that she would be asking if we were legal and told he she is a racist. She then said she would call the manager.

When the manager arrived he listened to her twisted version of the story, and also gave us an condescending attitude while he insisted that her employee was not a racist, looking at us like we were the problem. I told him the same thing I told her, that if we were blonde and blue-eyed our migratory status wouldn't be in question at a gym. I explained to him that I had gotten two "Free 7-day Pass" coupons in the mail, and that I had given my blonde, blue-eyed ex one of them, and that when he used it no ID was asked of him. He was let in without any questions or issues. The receptionist barely looked up at him and at the coupon when he used it. I explained that the difference in treatment was evident, and re-affirmed that therefore his employee was a racist. He gave us some excuse that he had recently changed the policy and told his employees to start asking for IDs. I replied that she didn't just ask for ID, that she asked for proof that my sister "was in the country legally" and that I deemed the question a racist one, because it obviously emanated from the way the way we look. He said he knew his employee well and that she's not a racist "because she has a couple of polynesian friends" and because she was so nice despite being "the minority here, she is not LDS [meaning mormon]". Neither my sister nor I are mormon either, but I decided to focus on the issue of race and not religion, so I said nothing in regards to our religious beliefs. I told him that just because his employee said hi to a couple of brown people didn't mean she wasn't a racist, and that I highly doubt that in this era of political correctness anyone in a metropolitan area could get away with being openly racist, I mean, we have a black president! I explained that being racist means that you judge people based on their appereance and the color of their skin, and that just because we are latinas doesn't mean that we are illegals, and that she had obviously made that association in her head, because otherwise she would have asked for proof of being "in the country legally. I mean seriously, who asks that except inmmigration? How is that relevant for admittance to a gym? The conversation went on and at some point, the manager, Cameron Crawford, lost his cool despite of my composure and yelled "I want you to leave". I thought to myself, "We are not only being discriminated against, but also being verbally abused and kicked out because we complained?!". I kept my cool, continued making my point, and didn't leave. He finally said "we all say things we don't mean, she didn't mean to be racist and she's sorry". Then he said he was busy and blew us off. We left.

My sister and I decided to go to a different 24 Hour Fitness (Trolley Square, UT). We were let in without a problem. My sister was able to get in with the coupon that I got in the mail. No ID, no legal status questions. The issue at the other venue was obviously not company policy. It was a blatent example of racism and discrimination. For the record, though it is irrelevant to the issue, I am an American Citizen and my sister is in the country legally.

I still can't believe I pay for a facility who employs people who treat others like this. I don't think they should keep getting away with it. There should be consequences.

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Sebas1978
SLC, US
Jun 25, 2012 2:29 pm EDT

I had the same issue at the 24hrs Fitness center on 900E 6000S when I tried to use a free pass someone gave me. The guy at the front desk by the last name Trujillo (Latino) asked me for proof I was a permanent resident and that the pass was for permanent residents only. Just like you, I am Latino, I have a beautiful accent and am a US CITIZEN. I complained back then and they offered me two weeks of free sessions. Trujillo was xferred to another branch when I asked.
IT IS RIDICULOUS.
However the other gym option in Utah, Golds, has the WORST MEMBERSHIP ADMIN EVER called Paramount Acceptance. They are the rudest, mischievous people you can think.
I switched from Golds to 24hr Fit for that reason.

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rickppp
East Brunswick, US
Mar 13, 2011 4:19 pm EDT

Take a look at the new health insurance law Obama backed, there's the problem - buried in the legislation is a paragraph covering this exact situation. According to the new health law - this employee acted correctly.

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never again
Colorado Springs, US
Mar 13, 2011 4:13 pm EDT
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Sue them for emotional distress, and slander. I signed up there for a membership, and they lied to me. I was never shown how to use the equipment.

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24 Hour Fitness USA crime in parking lots

I go to the 24 Hour Fitness in NW Houston - located between Louetta and Spring Cypress. For the last five years, I've heard about how car windows get smashed so cell phones, brief cases, and other items can be grabbed. I never take anything tempting to that gym. And I always park at the very front center of the gym.

Last night (November 15), some jerk smashed my window in order to steal my cell phone! Can you imagine that! I parked in the center row, 3rd parking space from the front entrance. My driver's side window facing the front desk. The theif smashed the window and grabbed my phone. No witnesses. No one saw him. This happened at 1145pm at night. Between 11:45pm and 12:30 am.

I have to replace the window of the rental car ($98). I also need to buy a new cell phone, which is going to cost more than the $100 I paid through Sprint since I am not eligible for an upgrade.

I called Patty, the manager, at this 24 hour location. She knows about the thefts in the parking lot. The is an ongoing racket. Yet, the manager doesn't get the undercover police involved in stopping the crime. They always smash the windows of 24 hour fitness customers because they know they will be in the gym for an hour or so. You go in the gym, and they smash your window.

Patty would not pay for my window. Nor would she get the police involved in stopping the crimes. Her car has been smashed. A lot of they guys I work out with at 24 hour fitness, including a cop, have been robbed in the same way. Even an FBI agent, who had his trunk cleaned out, including his firearm.

24 Hour Fitness should do more than put up a written warning about thefts in their parking lots. They should make sure their parking lots are secure. And they should get the police involved to catch the gang or ring of crooks targeting their parking lots.

Im furious about my window being smashed. And Im without a cell phone. The parking lot always has smashed glass in it. And the manager, Patty, doesnt do anything about the ongoing thefts.

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Update by Patrick Tamborello
Sep 02, 2011 4:38 am EDT

I never leave anything valuable in my car. I didn't leave an Iphone in the car. I left a cheap phone, in the center console. It wasn't an Ipod or something that someone would break into to steal, like an expensive pair of sunglasses. I never thought that someone would smash my window to take a cheap cell phone. I didnt leave it in the seat. I had it inside the cupholder, between the two front seats.

The new manager of 24 hour fitness finally hired security to walk the parking lot. It has deterred a lot of this type of activity at that location.

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The Vigilante
Tomball, US
Sep 30, 2010 3:45 pm EDT

You start off your post about saying how you've known for the past five years that people are getting windows smashed and cell phones getting stolen. One would think that after five years of hearing these things, you would be intelligent enough to not leave your personal belongings (especially cell phones since that's a common item to be stolen) in plain view.

In addition, it's not just 24 Hour Fitness. Numerous Sheriff deputies have stated that BMV's are extremely common all up and down 249. I was a victim at Baker Street Pub just a few miles down the road about 7 years ago and ever since, I have never left ANYTHING in my truck that can be stolen.

The only dterrent is for people not to leave things around that can easily be grabbed.

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24 Hour Fitness USA lies.

This place is a load of garbage. It is super dressed up and full of great equipment, teachers and trainers. Unfortunately - the managament blows. I have heard numerous complaints from not only employees but already EX employees. How does a BRAND NEW business already have EX employees from their new Annapolis location? I'll tell you why - they cannot handle pressure. They do not stick to their word. A very nice Front Desk person has been reprimanded numerous times for offering out the FREE pass that NUMEROUS websites have been telling about - Darren BLUFFin [figures his last name fits] on the other hand feels that they are not to just be "given away". This has been said in front of potential clients and new clients.

The male consulers are a hoot. They pick and choose which potential member they want to talk to - assuming they only pick someone who looks like they will buy a membership versus asking for a free pass. They are money hungry.

The Kids Club is interesting as well. When you walk in this peppy young woman greets you and tells you about the place. It is meant for a huge range of children and yet there are no sections for this to really happen. Mom's have dropped off infants to be held by the employees - those same employees are trying to run around, chase after kids, keep an eye on 10-12 kids per person and sign new and current members in. Seems like a whole lot going on.

The fact that this gym came to Annapolis meant a new change for Annapolations. Instead of it being positive - its corporate and unfair. It took away business from multiple local gyms - such as Big Vanilla, Golds, Evolutions, Annapolis Athletic, Curves and Sport Fit - for really, nothing. Sure its brand new equipment but in my mind - knowing employees are being talked down to by BLUFF, they already have multiple employees who have quit, and are not fair in their sales - then why bother?

I much prefer a gym who has foundation in our area - Annapolis is a great place and we have kept it that way. Lately - our area has been infected with a lot of chain stores/rest. which is unlike who we were a couple years ago. This gym can be a positive for some people but as a whole picture - id rather settle for some older equipment, familiar faces and trustworthy manangment.

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24 hour is bad
, US
Dec 19, 2013 10:12 pm EST

I agree that the gym is extremely poorly run. They really hound u to join when u get the free pass, even after they stopped commissions. The personal trainers have had a lot of turnover. There is a frat mentality among the employees. And complaints to management either fall on deaf ears or result in the offenders being promoted. I will never join another 24 hour again after my experiences at this location.

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yumyumyami
Chula Vista, US
May 23, 2013 2:36 am EDT

I disagree. Darren BLUFFin is an outstanding, professional, and friendly General Manager. The gym is clean and the staff is friendly and not rude like the complaint says. The complaint sounds like it is coming from an ex employee or an unhappy source related to an ex employee. Of course there can be ex employees in a new business, specially one that requires personnel that is motivated and driven, just like the general manager is. If employees don't posses those qualities then they should not be in the industry. I met the BLUFF and his free passes really motivated my lazy friends to become members. Thanks to the BLUFF, they're actually changing their lives. Common sense, nothing is free in this world! Not even the YMCA is free...

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gymworker
Annapolis, US
Jan 26, 2011 9:17 pm EST

I love the gym and the management. I think Darren Bluffin is doing a wonderful job. I know many of the employees there and they say they love their job. Everytime I am there working out, I have a wonderful experience. Not only is it clean, but the staff is very friendly. It sounds like you are talking to the wrong people. You can have ex employees in a fairly new business when the employess performance are less than par. Any good business person is aware of that.

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24 Hour Fitness USA threatening behavior by employee

I still can't believe that a___holes like this guy actually have jobs dealing with people. Here is the email I wrote them, to which they still haven't replied:

"I'm writing still in disbelief of something that transpired at about 2:30 a.m this morning at the club. I had arrived following work and was hoping to visit the steam room which for some reason was shut down. This is usually not the case, so I sought out the attendant, a Mr. XXXXX (think his first name was XXXX) to see if he could help me. I asked him what was going on and he really didn't know either, but told me the steam would probably go back on at 4:30 a.m. I accepted his response and went back to my workout. I was using an incline bench in the free weight area and apparently he was organizing the weights. While I was obviously exercising, Mr. XXXX shouted (exact words) "Hey boss man, just leave the weights". I politely told him I wasn't finished yet and he glared at me. I sat back down on the bench and began another set when I was surprised to see Mr. XXXXX in the mirror carrying weight plates to the bench and slamming them onto the plate holder while I was exercising. I stopped and said nothing, waiting for him to finish. He continued to glare at me saying nothing. I finished and left the weights in place as he instructed. While I was using another machine, Davis approached me and told me "Go pick up the weights". Having lost my patience with him, I conversationally replied "I'm busy right now". He mumbled something and continued to reorganize the area. I completed my workout and had no further dealings with him.
I’ve been in gyms since I was a boy. For someone to slam weight plates onto a piece of equipment being used by a person not only represents an extremely rude sort of behavior, but an outright safety issue that borders upon criminal. Nevada law defines assault as "Willfully placing a person in reasonable apprehension of immediate bodily injury". Mr. XXXXXX actions could have very well done this. As I write, I'm still in disbelief over what took place. I like to respectfully ask you to address this incident. I will not stop patronizing that gym. In 24 years of being a "Gym Rat", I've not only ever been treated this way by an attendant, I’ve never even heard of such behavior.
You should know that I, and other patrons I’ve spoken with, have noticed an unfortunate downward trend in the overall quality of the facilities here in Las Vegas. Certain gyms only have certain facilities open for certain hours, not "24 Hours" as the name suggests. I'm noticing more and more that some areas, especially basketball courts and steam rooms, are almost always closed at odd hours and of all places, in Las Vegas, a 24 hour town. As stated, I've always been a satisfied customer with 24 Hour Fitness. Mr. XXXXX threatening behavior tonight was the last thing I ever expected. In my line of work, I deal with irate people every day and pride myself on being able to conduct myself with genuine concern and esteem in spite of how unprovoked and illogical their demeanor may be. This morning was over the top. Please respond to me within 24 Hours as to how this will be addressed. Also, please be advised that if Mr. XXXX threatens me again or engages in any other sort of harassing behavior by endangering me without reason, while I'm trying to use the facilities that I pay for, I will not hesitate to contact authorities. There is no place for this sort of conduct at the gym, a place where most of us customers to rejuvenate and gain health and vitality, not to be subjected to immature and thuggish behavior at the hands of staff members. I was extremely let down. Please inform me of your plan of action. Thank you."

I'm going to the gym armed now. Can you believe this is actually being put up with? Don't waste your money folks...there are better companies, better options and fewer headaches. These guys have really gone to the toilet. It's a shame because they used to be great.

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24 Hour Fitness USA broken machine

They have a broken stairmaster type machine that squeaks. It's a high pitched metal scraping metal sound that's so loud that it hurts your ears. The guy using the machine maybe couldn't hear it because his earphones were on so loud. After putting up with that sound for about 20 mins. I asked a trainer at the fornt desk if she could do something about it, like maybe ask the guy to move over to another machine. She said a work order has been placed and as long as it's technically NOT broken, so people can still use it. That's is SO SELFISH! Why don't they think in everyone else using that room that has to put up with that noise. It's like your car alarm going off and staying that way for 30 mins. straight, but at a higher pitch. I think their policy sucks and that trainer was not helpful! She was so rude and didn't try to help even though many people were leaving the room because of the noise.

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24 Hour Fitness USA scam and lies

I am a part of, and have been a part of, 24 Hour Fitness for the past 15 years. I have an All Access Membership and have from the day I signed up. When I signed up, I was told that my membership cost would never rise, and it has not, and I was told that I could use any club, anywhere at any time, as the stipulation in my contract, what I signed up for and what I pay for.

They have built a new club in Everett, Washington that is a "Super Club". It replaces the current club I use, my main club and the club I signed up at. I received a letter on 8/26/08 dated 8/8/08 stating that in order for me to use the "new and improved" club with new "options" I would have to pay $9.99 more a month. This new club offers no more than my old club offered. The letter states: indoor pool, 24/7 access, free weights, bastketball court, kids club ~ All of which the old club had. The new club does not have raquetball, pickle ball or an indoor track, which is what we used. Furthermore, I am appalled that I have to pay more on my All Access Contract to use this new club. I have pulled my contract to find out at which point I missed that if a new club was built, I was going to have to pay for it. I didn't find it. I have initiated a complaint with the Better Business Bureau, you are my next step and then I am on to the Attorney General. I see through Google that this has happened in other areas and is being researched. I am wondering why 24 Hour Fitness didn't make a smarter business decision and grandfather existing members in to use the new club and are advertising new contracts accordingly. I am letting everyone I know about this to make their own complaints and most of them already have. I will not be using the new club until this is resovled as I believe that I signed up for a service, I have a contract and I fully expect this business to honor this contract. I hope that you can get the word out so that those members feel that they can come forward with their complaints and do not fall victim to this practice. I do hope that 24 Hr Fitness really looked into the legalities of this letter and are acting as they should be acting. I hope my contract is honored. I just would like to get the word out that this is not a good business practice. Perhaps this is completely legal and morale and I am wrong, this is why I am sending you this email right now.

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Dannyalvarez2000
, US
Aug 14, 2015 7:26 pm EDT
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24 hr has been guilty of this scam before by simply creating a new tier and naming the old gym with the new level therefore making previously all inclusive memberships restricted and null to locations previously accessible.

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kgskgs
las vegas, US
Oct 06, 2010 4:55 pm EDT

24 hour is nothing more than a big scam in there own way, When i signed up I paid 3, 000 for a all club membership, and was told in aprx 3 years i would be charged 99.00 a year and was told i could have it taken from my card, They sent no letter or nothing just stoped my member ship and said to bad. I called custermer service and they treated me reall bad so i spent all that money for nothing. I fill there not out to help us get fit but to pad there pockets. I should of been called a letter sent or some thing but no they just waited so you end up spending more. It is a scam in its own way becouse this is pre planed when you sign up.

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idm
Seattle, US
Jan 07, 2010 11:41 am EST

Has it been resolved? Please let me know.
Thank you.

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24 Hour Fitness USA not honoring all club contracts

Beware of 24 Hour Fitness - they are doing a bait & switch with their new sports & fitness club contracts. They are not honoring long time members who previously purchased 24 Hour Fitness's All-Club Lifetime Memberships. I purchased an All-Club Lifetime Membership about 8 to 10 years ago. The contract said I'd have lifetime access to ALL clubs if I paid a large fee at sign-up, as well as an annual fee. I figured since it was a nationwide chain, it was a sound choice and good motivation to keep working out.

I've been splitting my gym time between the Mall 205 24-Hour Fitness and the NE Halsey facilities which are each 3-4 miles from my home. I was excited to see the new 24-Hour Fitness going up off of SE Holgate & 99E. I stopped in for a work out after they opened in late August. The only thing noticeably different, besides the new, clean gym feel with all new stuff, was that it has a few extra machines, including 3 spin cycles with interactive video, nicer tile in the locker room, and shower towels - that's it. It was missing the row of lie-down ab machines that the other two gyms have.

Today, I went to the new SE Holgate 24-Hour Fitness gym again. They stopped me this time and said I'd have to pay extra to continue going there. I asked "Why, I have a Lifetime, All-Club 24-Hour Fitness membership?" They said because it's a 'Club-Sport' which has more square footage, newer machines, some fancy locking thing and doors on the showers! That's it - that's all! The other two gym have pretty much every other major thing that it has - except shower towels. And they want me to pay MORE THAN DOUBLE MY CURRENT ANNUAL FEE to go there! It's disgusting, big-business as usual tactics. I'll bring my own flippin' shower towel & ride in the spin room for that!

From what I've experienced, 24-Hour Fitness gyms all get run-down and filthy. After these gyms are in operation, they make very little effort to clean & disinfect them or make any major improvements . The pools and hot tubs - when they aren't undergoing maintenance - are usually very murky with hair, sand & other debris is always in them. I fished out a big bloody glob one morning. People use those things as big bath tubs. Mall 205 stopped providing shampoo long ago, just overly fragrant soap, which seeps into the pool and is awful when you are swimming. Don't ever use the floor mats, I caught some sort of fungus on my knee from one. Use a towel or find a spray bottle to wipe the machines down before you use them. The only thing positive I can say is that the check-in staff at my two regular gyms have been very nice.

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Shelia Cobbs
, US
Nov 07, 2022 9:07 am EST

I was looking at my bank statement and found a $200 charge from tpb credit card protection they I didn't authorize nor do I have a card . My bank account is with Wells Fargo. Please send my money back. I am disabled and is in need of my money. Thanks for your consideration SMC

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noworkout
Winchester, US
Oct 10, 2010 5:29 pm EDT

i am still paying monthly dues for lifetime but since they redid their gyms they will not let me in. do u know how to get a class action sit started?

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24 Hour Fitness USA ripoff

After being a member of 24hr fitness for around nine years, I thought that they would consider my business and take care of a good customer due to them closing down the Active Club that I was using. The reason that they closed down my active club was so that they could build a brand new Sports Club right next to it. I made a call to their customer service number and they were not willing to give me any type of a deal on upgrading to the new club. I then went to the gym and talked to their manager, the manager was not willing to give me a deal either. They were basically charging me the same rate as a new customer, with the exception of saving me one dolllar in comparison to a new customer. I could not believe that they would not consider my long term business with them and that they would not give me a discount on upgrading to the new gym. I no option but to cancel my membership.

I was looking at my checking account through online banking and I noticed that 24 hr Fitness had charged me $29.00 for the next month of dues three days before I had cancelled my membership. I called customer service and complained to them, but they said that there was nothing that they could do to get me a refund. When I first enrolled with them, I paid first month dues, and last month dues. I could not believe that they will not give me a refund of the dues that were charged three days prior to me cancelling my membership with them. Unfortunately, I have a membership with them for the next two months in which I will not use. Any other legitimate company would refund a consumer the money that 24 hr refuses to refund to me.

I advise any person who is considering a membership with 24 hr fitness to look around at other clubs. For example Ballys and LaFitness. Both of these other clubs charge a lot less for their memberships and they would be willing to help out a customer that was displaced due to a gym closing down.

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24 Hour Fitness USA steal your money and do not enroll you without your credit card #

This is my conversation to the customer service department:

After my call to customer service Ms. Joy (#T1382)

I must see it is my very unique experience with 24 hour fitness. I am very disappointed that 24 hour fitness customer service has been unable to help with my request. My request was simple, cancel my membership as I will be gone in 30 days from now.

There answer, sorry sir as per contract you have been billed last night for the next 30 days until August 15, so your membership will be valid until September 15, to cancel it you should have called on or before August 10th.

Now,
1. I dont know when I am billed because there was a change of plan etc because I havent received any bill, which you should have sent me.
2. This means that I had to call 66 days in advance, even though I understand that everything is in the contract and the last month is paid for and non-refundable.
3. When you give me the long contract, I am told to sign in at the bottom, and not details of the contract, it is standard and without it I cannot join the club
4. The lock in of the last month is practically hidden, so I am actually expected to called in 90 days prior to my last day as it is 30 days prior to my billing cycle. Considering July 15th as my billing date, it should be June 15th, and last month is from August 15th to September 15th. So that means 90 days from June 15th to September 15th. Well that's a pretty strong lock-in period.

5. This is a lock-in, forcing the customer to stay without giving in a chance to pay even a penalty and get away.

6. Last but not the least, you enforce to have a credit card on file, thus making the process invisible and more secure for you than your customers.

I like the club, the people working there, it is a great place and I am sure you have good intentions too but my experience has really made me think, if you have any customer service.

One suggestion, try putting on your bill board "Cancel anytime with a minimum 90 day notice" or "With good customer service I can bring it down to 66 days but you got to give me your credit card number for file"

May I request a reply or a call sometime or an appropriate refund for the payment deducted last night (July 15th).

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David852
Anaheim, US
Sep 05, 2009 1:56 am EDT

Ive been a member for years i do work late I like to work out and go in the sauna to relax but they close at 11:00 I remember when it was 12:00 that would have been the perfect time. I had spoke to manager the problem was daylight savings . If you plan on joining make sure your get somthing in writing about sauna and steam room should be open till 12am they should also fill shampoo or bodywash every couple of hours not just once a night. I ve seent them ripped off the walls because they dont have any body wash in them so it is making shower look dirty I go to the one in Fullerton Ca off Lemon & the 91fwy Im already thinking of cancelling my mebership ive been a member for over 8 years 20$ a month and some months I dont even go to work out well I guess Im just throwing my money away

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apache22222
Gainesville, US
Aug 13, 2009 6:37 pm EDT

I agreed with you...24hr Fitness will try to get you in and hope you forget about it and bill you every month.

I had a bad experience like you do.

Oneday my daughter told me that she would like to take the free trial for a week. I drove her to a local 24 hr fitness center and ask for the procedure. They ask for my credit card. I told the rep that my daughter only want to try it out why need my credit card. the rep said without it they will not process the free trial. ( I was dump enough to provide my credit so they can bill me). The rep sign my daughter for something that not what she wants without her knowing.

One week later I call and cancel. Then i was told you have to come in personally to cancel...What a scam!

One weekend i walked in and then to cancel then i was told you have to come in in week day M-F 9.00-6.00 pm...what the heck! I have to take a few hours off to just cancel this membership...

After we have a chance to talk to the Manager and was told that the rep has no longer with them...(probably hiding somewhere...)

Guys. beware don't let this happen to you...There is no free stuff in this world.

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24 Hour Fitness USA they steal your last month's fee

When you sign up they charge you your last month's fee upfront.

I cancelled my membership on 6/22/09. But on 6.26 they charged my credit card $89 on 6/26 for the month of July 2009.

When I called to tell them that I had pre-paid for the last month when I signed up for membership, they gave me some non-sensical explanation about how there was a 30-day cancellation policy and therefore I was not entitled to a refund. It's bad enough that they impose a 30-day cancellation policy, but this explanation made absolutely no sense. So basically, they made me pay twice for the month of July 2009, once when I signed up and again on 6/26. The guy I spoke with on the phone could not understand how this was unfair (either an idiot or a good actor).

I believe they do this thinking that people forget that they pay for their last month upfront and when they are caught them on it, they give you this 30-day notice explanation which makes no logical sense.

24 hour fitness is dishonest and I will never join them again!

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jokrchld99
Arvada, US
May 27, 2011 7:10 pm EDT
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i used to be a manager there. you didnt pay twice for july. your membership should have lasted all the way to the end of august.

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24 Hour Fitness USA lieing

I have been going to 24 hr fitness for over a year! I signed up because you are able to lock your account when ever you want. I love that, I go out of town a lot with my children, so why pay it monthly if I can lock it. I had no problems ever locking my account until today july 2nd 2009! Kendra from 24 hr fitness - andreson in vancouver wa. Answered and said that I can lock my account for only 3 months once a year for 7$ a month. I said o realy, is this new or somthing? When I signed up this wasnt the agreement. She said yoru the one that signed your agreement so you should know the rules. And kendra said that this has always been this way. I said no it hasnt I have dont this in the past. So I said let me talk to genille the manager. Kendra said it wont do anygood she will tel you the same. So I talked to the manager, and the manger said that I was right. That it used to be that way a couple months ago and the policy changed now you only can lock your account once a year for 3 months and you will have a monthly fee now. I am mad I singed up for one reason, that reason is to lock my account when ever I would want to with no questions asked. So I dont know if I am going to continue going to 24hr fitness.

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grega48
Palmdale, US
Jun 25, 2011 6:09 pm EDT

I joined searched online last year to research memberships. I found a 90 day program for my daughter who is only home for summer from college and a month to month for myself and my son. When I went into the location to get introduced, the agreement was changed to reflect myself on a 90 day program and my daughter and son on a month to month. I cancelled my membership and assumed the others would expire.
Recently I rejoined and then decided to yet again add my son to the account for the summer. I then found out he and my daughters account were still being billed to a credit card I gave online as month to month. The credit card I used for payment at the location was no longer being charged. All the manager could say was "well, call someone in corporate" During the year they installed a new fingerprint id system to enter...which my children were not enrolled in. My agreement only allowed access to this location, so there's no reason we should not have been notified. NEVER GIVE THEM CREDIT CARD OR BANK INFORMATION AS THEY ARE VULTURES.

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24 Hour Fitness USA crappy service!!!

I have gotten 3 phone calls TODAY for an unpaid account THAT HAS BEEN PAID. THey stated that I had to go to the local location with a copy of my bank statemnet to prove that the charge went through. I refused and gave them the confirmation ID number from my bank, and they HUNG UP ON ME! I called the customer service line. THey offered to comp me a free month, but I refused anything but a monetary refund because I am cancelling my membership. She refused and I requested a supervisor. I was on hold for 26 minutes! I then spent another 20 minutes on the phone with that "supervisor" who did nothing to resolve the issue. I spent a total of over 70 minutes on the phone. I DEMAND A REFUND FOR THOSE CELLPHONE MINUTES! THIS COMPANY SUCKS!

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Perrey Z.
Somewhere, US
Jan 12, 2011 10:44 pm EST

Your story does not make ANY sense. If you pre-pay, they can't call you and request any further payment until the limited term has been fulfilled . And even then, it requires your prior approval to make a new agreement IN PERSON as limited memberships (prepaid) are not automatically extended after the original term.

If you already pay at the beginning of your limited term agreement and 24 Hour Fitness charge your credit/debit card and refuse to issue a refund of the overcharge, simply contact your bank or credit card issuer and request a charge back from them providing them with the documentation that support your claim for the refund/charge back.

You're ONLY entitled to a refund of the membership dues that 24Hr. Fitness charged you after your original payment if you haven't agree to any new agreements. You are not entitled to any refund from cellphone minutes use for any calls you initiated.

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24 Hour Fitness USA awful place

I suggest that you check out your personal trainer before signing a contract. I know for fact that an older trainer at Westfield - UTC has several criminal complaints against him including assault and battery. 24-Hour Fitness Management knows of the criminal complaints and the trainer is still working in close contact with many female clients. He has a police complaint for assaulting a complete stranger who was a young woman. This is public information available at the San Diego Courthouse. I suggest you protect yourself from this potentially dangerous man who has admitted under oath to battery and police reports of road rage and assault were also presented. 24-Hour Fitness will not protect you, protect yourself.

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Harold
, US
Mar 20, 2009 9:19 am EDT

My husband and I signed up for gym membership at the Pearland 24-Hour Fitness Shaq. After a few months we realized we were not getting use out of membership, especially since I did NOT like the yoga classes.
I canceled membership several days before the automatic withdrawal, but payment was taken out anyway. I called them again, and I was told that I had to cancel 30 days before the automatic withdrawal. They told me to read the contract.

However! According to the contract, members pay the first and last month's membership upon signing up. If my last 30 days is already paid for, then shouldn't that count toward my 30 days notice? Or is it reasonable that I pay for 60 days worth of gym time after canceling membership?!

We got busy and thought we might write the $70 off, but the very next month (this March 2009) we were charged $70 again! My husband called corporate, and they promised to reverse February's payment within 5-7 days, and they told us that the pending $70 would not go through.
The payment has now gone through and my husband is going to be calling them again.

SCAM. This is one big scam to squeeze a few extra dollars out of people who they will probably never see again. This has been such a headache, I am sure they depend on people giving up. Shame on your company. I will also be writing the Better Business Bureau.

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Allan G.
Beverly Hills, US
Apr 23, 2012 4:58 pm EDT
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I used to work with this guy (Danny Fisher). He was a complete jerk but fortunately for everyone, he no longer works there!

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Phone numbers

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