On 2/17/22, I entrusted your company with the storage of my personal belongings, including a large item: a glass coffee table, for a period of just shy of 2 years, at a rate of $216 per month.
Upon the recent delivery of my stored items, I discovered that the aforementioned item was missing entirely from the shipment. Upon further inquiry, it came to my attention that this item was, in fact, damaged beyond repair in 2022 (pictures and dates shown to me by the supervising mover), and no notification of this damage & disposal was provided to me during the entirety of my storage agreement with Clutter Inc.
As a paying customer, its unacceptable that I wasn't promptly informed of the damage to my property and the subsequent inability to deliver it to me.
Additionally both my mattress and box spring were returned with significant damage at each corner and side of each item. Damage that cannot be repaired or cleaned. This lack of transparency and mishandling has caused me significant inconvenience, as well as emotional and financial distress. It is incumbent upon Clutter Inc. to uphold a standard of honesty, communication and transparency with its customers, especially in matters concerning subscriptions in line with FTC guidelines.
I have a signed Warehouse receipt and inventory document signed by a Clutter employee/carrier stating: "Clutter, Inc. certifies that it has recieved in the condition they were picked up all items listed on this document and agrees to all charges, conditions, and terms outlined in this Non-Negotiable Warehouse Receipt And Inventory." This leads me to believe that the damage was due to unauthorized tampering with or access to the Stored Items contained within my Storage Box.
Desired outcome: Full reimbursement for the current value of the total loss item $1265.67A refund of $496.80. A revaluation of the significant damage to items
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