One year ago, an unknown party stole my credit card information (not the card itself) and used it to open an account at Wind Mobile. For the past six months, I have been trying to get the matter resolved with Wind people only to be met with resistance and stalling tactics. I have been on hold for up to 45 minutes on several occasions, then promptly hung up on by Wind employees. I have been yelled at, bounced around departments, lied to and basically treated like the criminal in this matter, rather than as the victim of a crime.
My two biggest complaints about Wind are: