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Western Union Complaints & Reviews

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Western Union - refusal to send money

Posted: 2014-02-05 by    Sue Ross
Complaint Rating:  100 % with 2 votes
I went into a Thriftway store to send a Western Union money transfer. I am aware there are many complaints about sending to countries like Nigeria. I knew who I was sending to a family member. I had sent a transfer the week before to the same place, person and amount. After a 3rd degree worse than if I had been suspected of murder it was okayed. The 2nd time I was grilled again which was OK I answered their question in a courteous manner and completely. After being put on hold for quote 5 minutes actually 45 minutes it was denied. The clerk had called on her cell phone to try to speed things up...
Complaint comments Comments Complaint country United States Complaint category Other

Western Union - Money Transfer Hold

Posted: 2013-10-15 by    Tony2046
Complaint Rating:  0 % with 0 votes
Used western union to transfer money online to a colleague in Asia to buy parts for our business numerous times. The last time they put my transfer on hold and stated it needed to go through their compliance office for review which is fine. They asked me to send documents proving the reason for the money transfer and I sent them twice. They never called me back. I called numerous times and waited on hold numerous times only to reach an automated voice system which asks for you to leave your contact info so that they can call you back but they never do. I filed a customer complaint on their web site...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Western Union - False Advertisement

Posted: 2013-08-15 by    Steve Barbie
Complaint Rating:  0 % with 0 votes
I received an email from Western Union telling me that I could send money to Mexico for no transfer fee. So, I signed into their website, but the no fee transfer only applied if using my checking account information or bill pay, which would take three days to process using the "no fee" option. So, I entered my checking account information and made the transfer. I got the MTCN number, validating my transaction. On the third day, I entered my account, only to see that Western Union canceled my transaction without telling me. When I contacted them to ask why, they said they could not tell...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Western Union - Georgia, Covington - DENIED TO SEND MONEY

Posted: 2013-06-23 by    gpinky
Complaint Rating:  100 % with 1 votes
I've been SENDING MONEY overseas FOR OVER 16 YEARS AND TODAY I TRIED TO SEND MONEY trough w. union AND GOT A CALL BACK TELLING ME IN A VERY RUDE WAY THAT I WAS NO LONGER ALLOWED TO TRANSFER MONEY OR EVEN RECEIVED MONEY and my money is not worth it, f i was so confused and angry am an American using an American company but yet people that barely speak English insulting me and the money WAS RETURNED AND I HAD TO GO BACK A GET it, the person in Kroger could not tell me the reason why, she just told me that is been happening teller from overseas are sending back the money and blocking the accounts...
Complaint comments Comments Complaint country United States, Georgia, Covington Complaint category Other

Western Union - blocking my name

Posted: 2013-05-18 by    Carolyn Nailes
Complaint Rating:  100 % with 1 votes
dear sir /mam;

good day i just wanted to know why i can recivie the money as my friend send to me, , it says my name is blocked
may iknow what is the reason of blocking my name in western union?please i wanna know why western union office blocked my name .and how long it may take for blocking my name? and why they do it, whats wrongs with my name?...
Complaint comments Comments Complaint country Philippines Complaint category Other

Western Union - Irresponsible staffs

Posted: 2013-03-22 by    qsathik
Complaint Rating:  0 % with 0 votes
Western union announced Gift for Transactions of 5 in western union you can get Briefcase free. After I finished those transactions they refused to give the gift by the reason they told that 'No Stock. Try any other branches of Western union. I have done the same but all the branches says the same answer. At last I have met a Western union Gifts Delivery man in a branch, he said that I will give tomorrow in this branch, you just give to the Collection Agent there, also he informed to the Indian to keep collect this and I will give the gift tomorrow. After he gone, I give to the person, he said...
Complaint comments Comments Complaint country Qatar Complaint category Other

Western Union - MONEY TRANSFER

Posted: 2013-03-11 by    Gerhard_K
Complaint Rating:  0 % with 0 votes
Western Union hides worldwide its exact store where the fraud had been done and with that deletes all possibilities for investigations of your money, . Of course the next crime that only can mean that this address is Western Union itself or US governmental sections (FBI or judicial authorities)|.In all these cases your transfer never was sent to the place you ordered it!!!..
For all victims please read the following carefully to get your money back:
Office of Attorney General Terry Goddard

STATE OF ARIZONA ANDREA M". ESQUER
DEPARTMENT OF LAW PRESS SECRETARY
Complaint comments Comments Complaint country United States Complaint category Books

Western Union - reciept

Posted: 2013-02-04 by    Anonymous1387
Complaint Rating:  0 % with 0 votes
These guys are very bad. Our money orders were lost in the mail. We sent in all of the required info for a refund, including our receipt. They responded claiming that we didn't send a receipt. Whether they lost our receipt unintentionally or not, this is unacceptable. I just hope I can figure out a way to take legal action....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Western Union - Poor service

Posted: 2013-01-29 by    P Fung
Complaint Rating:  0 % with 0 votes
Postal Savings Bank China, acting as an agent for Western Union money transfers, directed me from one branch to another. I had to take a taxi to each branch only to listen to the workers there said we don't have the system in place. First branch said the system has been deleted and directed m to the second branch. The second branch said the system has not been installed yet., you guessed it, the asked me to go to yet another branch! When I got to the third bank branch, they said they can process but not today, I need to go back tomorrow! The security guard and the teller then ganged up against...
Complaint comments Comments Complaint country China Complaint category Business & Finances

Western Union - New South Wales, Miranda - Transaction fall

Posted: 2013-01-22 by    Demila Arnautovic
Complaint Rating:  0 % with 0 votes
Today i send money to Dubai.Both transaction come back to me, without reason.MTCN :
7915169771.
MTCN:5783002524

I have a western union gold card 509763388...
Complaint comments Comments Complaint country Australia, New South Wales, Miranda Complaint category Products & Services

Western Union - scammed

Posted: 2013-01-17 by    maxinecb
Complaint Rating:  100 % with 1 votes
scammed out of 18000.00 for for lotto winning of 2, 000, 000.00 that i've paid over a year....
Complaint comments Comments Complaint country Benin Complaint category Scam Contests

Western Union - MONEY WAS GONE

Posted: 2012-12-17 by    jeffrei
Complaint Rating:  100 % with 1 votes
WESTERN UNION-UNTRUSTED COMPANY.
I SENT MONEY TO MY SISTER AND WHEN SHE WENT TO TO PICK IT UP, SHE HAS BEEN TOLD IT WAS ALREADY PAID OUT.
I REPORTED IT A LOT TIMES AND THEY JUST WASTED MY TIME, PUTTING ON HOLD, SAYING WAIT 20BUSINESS DAYS AND ANOTHER 20 BUSINESS DAYS AND UNTIL NOW NOTHING HAPPENED, THEY SAID THEY CANT GIVE MY
MONEY BACK.. IM VERY MAD....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Western Union - Alaska - incomplete money transfer

Posted: 2012-11-07 by    gregorio118
Complaint Rating:  0 % with 0 votes
I initiated a money transfer with Western Union using their new WUPay service. You set it up like a bill to be paid using your banks billpay service. I have two money transfers that were dated to be paid on 10/31 and 11/2. My bank website says both transfers have been paid, however, WU is still saying that the money hasn't been released. I've called WU four times and have spoken to a half dozen agents that sound like they're in the Fillipines. Each agent asks me for the same info every time and I end up being transferred to an unanswered phone. My receivers have been waiting over...
Complaint comments Comments Complaint country United States, Alaska Complaint category Internet Services

Western Union - SUPERVISOR

Posted: 2012-10-23 by    V.Dissapointed
Complaint Rating:  0 % with 0 votes
I was trying to send money online and was redirected to call on the main line. Once I called the main line and gave out all my information I was redirected to go to a nearby Rite Aid or Von's to do my transaction. When I arrived and once again had to give out all my information again I was very surprised by the information they were requiring. I was standing in the middle of the store having to give out my personal information (Drivers License and Social Security Number) with no protection. Western union states that they take consumers protection seriously and I do not see how this was protecting...
Complaint comments Comments Complaint country United States Complaint category Other

Western Union - Alabama - WU Pay Service

Posted: 2012-10-16 by    Charleston888
Complaint Rating:  100 % with 4 votes
I made the mistake on 7th October 2012 of attempting to utilize Western Union's WU Pay service which is funded by one's checking account bill pay system. I sent two payments one for 500 and the other for 600 dollars via WU Pay and to this day, 17th October, the payment to the receiver who is in dire need, has not yet been released! What's worse is that you cannot phone WU Pay support directly, but you must rely on only e-mail and on the chance probability that you'll be by your phone when WU Pay Support actually phones you upon reading your e-mail. When I tried to get through...
Complaint comments Comments Complaint country United States, Alabama Complaint category Business & Finances

Western Union - Online "Money-in-Minutes" issues

Posted: 2012-10-10 by    NJ-CB-user
Complaint Rating:  100 % with 1 votes
Sending Money-In-Minutes using my online account and a credit card for payment rarely works for me. I have been sending small amounts of money (around $25 to $100) to a young person that I am helping. While go in person to an agent location (or a Rite Aid store) and use cash it works fine. Then I set up an online account so I can send Money-In-Minutes from my computer using my credit card(s) for payment. When I do that, only about 1 out of 5 transactions go through. I can't figure out why. I get a message to call Western Union and I do that. They always say that, for security purposes, they...
Complaint comments Comments Complaint country United States Complaint category Other

Western Union - Money held, Not good coomunication

Posted: 2012-09-13 by    zaaa
Complaint Rating:  0 % with 0 votes
I sent money via Western Union a month ago. Money was held, no explanation. When inquired with the Kroger location agency where the fund was sent, they provided no explanation and called and connected me with the Western Union agent who was not clear and had given me a wrong telephone number. Contact via their website does not send and the tel. numbers often hold for a long time.
Finally I talked to someone after multiple attempts and obtained an email address and sent letters and copies of IDs.
I'll NOT use Western Union and do not recommend it....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Western Union - South Carolina - money transfer cancelled

Posted: 2012-09-12 by    ladyliegh
Complaint Rating:  100 % with 1 votes
Western Union has confirmed 3 money transfers with MTCN #'s & cancelled all at their convenience. I spent hours on the phone, everyone I spoke with had some type of accent, which matters little since they all said the same repetitive, scripted responses. Supervisors or not, No one would help me resolve the problem. I have sent the same amount to the same person every month this year, I was told it was a Western Union decision. A elderly woman (a relative) in Jamaica has gone hungry, because Western Union decided not to let her receive the money I sent 3 times in the past week. Who is accountable...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Business & Finances

Western Union - Scotland, Borders - SECURITY AND CONFIDENTIALITY BREACH

Posted: 2012-09-12 by    -SWIM-
Complaint Rating:  0 % with 0 votes
A fraudster in Nigeria asked for money transferred via Western Union as they all do. SWIM trusted Western Union and believed their claim that identity is safe and protected and security is very tight, and wanted to test the scammer. So SWIM sent online via Western Union a very small amount of money, totally different than what the scammer is expecting. SWIM also gave the same security question instructed by the scammer, but changed the requested answer to something totally different, and unknown to the scammer. On the same day, SWIM received a very angry reply from the scammer in Nigeria, as one...
Complaint comments Comments Complaint country Malta, Scotland|Borders Complaint category Online Scams

Western Union - Massachusetts, Somerville - awful services

Posted: 2012-09-06 by    Ezequiel Cadena
Complaint Rating:  100 % with 1 votes
Rite Aid has a Western Union store inside them.
but, is not a problem, the thing is that they has a Western Union services using a phone instead of a normal form that is really awful why? because is taking more time, more expensive and difficult to dealt. Wrong opposite of what western union rite aid fliers says. for any reason this is not working properly. This service is not really working well. rite aid lose my business using a western union services, this new phone service is SUCKSSSSS!!...
Complaint comments Comments Complaint country United States, Massachusetts, Somerville Complaint category Business & Finances

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