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Video Professor Complaints & Reviews

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Video Professor - Absolute SCAM!

Posted: 2011-10-01 by    eleanora
Complaint Rating:  0 % with 0 votes
I also ordered a Video Professor CD (Excel) and was sent three being told that I had 14 days to send one back if I did not want to be charged. I called and got a return authorization and sent two of them back (because when I called they said I could only keep one if I wanted to not be charged!). They charged me another $189.95 (on top of the original $8.95 shipping for the CDs and when I called they said it could take up to 30 days to be credited to my check card. I filed a dispute with my bank because I had by then decided this was some sort of scam and did not want to risk being told later by...

Video Professor - Unauthorized Charges

Posted: 2011-09-05 by    dandys
Complaint Rating:  0 % with 0 votes
I received a package from Video Professor in March 2010. I did not open it since I had not authorized payment on such a product. I shipped it back (unopened) to VP per their online instructions. I found that 2 or 3 weeks later, my bank account had been charged $399.95!!! I contacted Video Professor again and was assured that I would be credited for the full amount. When the credit did not happen after 2 months, I tried to contact them again and a recording came on that stated that people should contact their financial institutions for the refund. I contacted my bank and was told because I waited...

Video Professor - California - Charged $39.95 for 5 Day Free Svc.

Posted: 2011-07-04 by    Cheryl Sifuentes
Complaint Rating:  0 % with 0 votes
Video Professor offered a five (5) day free trial for their online computer programs. I emailed them back on the third day telling them I was not interested in this service as it did not meet my needs. I just noticed they charged my VISA account $39.95. I meet their criteria and they had no right to charge my VISA the $39.95. It appears they are using this in hopes that the consumer (us) will not see that our credit card account has been inaccurately charged. This is a scam and they are robbing the consumer. Can't their be anything done about this? I want my money back!...

Video Professor - Scam Alert

Posted: 2011-06-15 by    Allie
Complaint Rating:  0 % with 0 votes
I purchased a software teaching kit from videoprofessor on their online site. I was asked to "agree" to their terms and conditions. I did, in order to purchase the instruction material for $6.99. I did not realize that I was agreeing to having my credit card charged $189.99, plus having additional charges of $6.99 for ever. DO NOT ORDER ANYTHING FROM THIS COMPANY, THEY ARE SCAMMERS, THEY WILL KEEP CHARGING YOUR CREDIT CARD FOREVER. IT IS REALLY TIME-CONSUMING TO FILE A REPORT, TO FILE WITH YOUR CREDIT CARD AND TO GET THESE SCAM ARTISTS ON THE PHONE. DO NOT DO IT! And make sure you read...

Video Professor - Stay away from these crooks

Posted: 2011-06-01 by    Udole
Complaint Rating:  0 % with 0 votes
I purchased a software teaching kit from videoprofessor on their online site. I was asked to "agree" to their terms and conditions. I did, in order to purchase the instruction material for $6.99. I did not realize that I was agreeing to having my credit card charged $189.99, plus having additional charges of $6.99 for ever. DO NOT ORDER ANYTHING FROM THIS COMPANY, THEY ARE SCAMMERS, THEY WILL KEEP CHARGING YOUR CREDIT CARD FOREVER. IT IS REALLY TIME-CONSUMING TO FILE A REPORT, TO FILE WITH YOUR CREDIT CARD AND TO GET THESE SCAM ARTISTS ON THE PHONE. DO NOT DO IT! And make sure you read...

Video Professor - Scam

Posted: 2011-05-15 by    Robin K
Complaint Rating:  0 % with 0 votes
On my space they offer products to earn Brownie points for the game to purchase items. I bought the my video product and have received and paid and never got the brownie points of 238. I have complained and I keep sending the email confirmation and everything they ask but still no brownie points. Don't order the offers. The first or second will work but then blank and no brownie points....

Video Professor - Deceiving advertisment

Posted: 2011-04-17 by    Jimmy Cohan
Complaint Rating:  0 % with 0 votes
After watching the Video Professor commercial, I decided to order one of the CDs from VideoProfessor.com. I figured that for $6.95 (shipping charge), you can't lose.

After I placed my order I found out that by ordering a Free CD, I was automatically enrolled into a subscription service where they will be sending me other programs and billing me if I don't return them within a certain period. That was a disappointment but I decided that I will make my mind before the deadline and cancel the service if I need to.

Well, when I received my package I discovered...

Video Professor - California, Santa Barbara - CHARGES AFTER CANCELLATION

Posted: 2011-01-19 by    ANITA ARMS
Complaint Rating:  0 % with 1 votes
ON NOV. 30 I CANCELLED AFER REALIZING THESE LESSONS WERE NOT ON SOFTWARE WHICH I ASSUMED WERE.ON DEC.14 2010 A CHARGE OF $29.95 SHOED ON MY ACCOUNT. ON JAN.14 2011 2 CHARGES SHOWED ON MY ACCOUNT OF$29.95 EACH.I CALLED VIDEO PROFESSOR.THEY TOLD ME THAT MY ACCOUNT HAD BENN CANCELLED ON NOV.30 2010 AND THESE CHARGES WOULD BE REFUNDED IN 3 TO 5 BUSINESS DAYS. I WAS CHECKING MY ACCOUNT ON JAN.19.2011 TO MY AMAZEMENT WAS ANOTHER CHARGE OF $29.95 ON MY ACCOUNT. I CALLED VIDEO PROFESSOR ONCE AGAIN TO TALK TO BILLING. THE LADY NAMED WAS KRIS AND WAS VERY RUDE. SHE SAID I DID NOT HAVE ANOTHER CHARGE ON MY...

Video Professor - Maryland - No refund for Unopened Package

Posted:    KathyH
Complaint Rating:  0 % with 0 votes
I received a package from Video Professor in March 2010. I did not open it since I had not authorized payment on such a product. I shipped it back (unopened) to VP per their online instructions.

I found that 2 or 3 weeks later, my bank account had been charged $399.95!!! I contacted VP again and was assured that I would be credited for the full amount. However, when the credit did not happen after 2 months, I tried to contact them again and a recording came on saying they were switching to an ALL ONLINE program and would no longer take credit card numbers over the phone. The recording...

Video Professor - Texas, they do not share that info - unauthorized debit of checking

Posted:    Ronald G Rhodes
Complaint Rating:  0 % with 0 votes
I was online and stumbled across video prof. and they showed free trial downloads but once I saw that they used
USA benefits 8, I wanted nothing to do with them, they charged my acct. also without permission and I never even
heard of them until I went online to Check my acct. and saw these charges and I never gave them the info. So I cancelled
the video jackass and never received any services or free downloads and by chance checking my acct again and see two
charges I did not know of and it was video morons. They say they cannot refund my money, it's for processing

Video Professor - I'll never shop with them again, even though the class was good - I don't like scams

Posted:    Menlogi
Complaint Rating:  0 % with 0 votes
Watch out for " Video Professor " that you see on TV unless you want your mail box FULL of DVDs you didn't order and your bank account charged for them!! About 2 years ago I signed up for a free DVD from video professor (selling on Ebay or something like that) and I did get it in the mail. I thought they'd send me a catalog or something to order more as I wanted them, but instead I was signed up for something like "dvd of the week"! They sent some random DVD to me every week or so and I ended up with a HUGE pile of unopened "how to's" that I never ordered....

Video Professor - Impossible to receive a refund within the time promised

Posted:    Stopper
Complaint Rating:  0 % with 0 votes
I foolishly order Video Professor 's trial offer back in early Feb. I returned the product within the time frame and was promised my account would be refunded within 15 days. I called and was told it takes a month to process refunds, which is hogwash, because I've worked retail and it doesn't take that long. The woman I spoke to was very rude, so I asked to speak with her supervisor. Said supervisor, Ryan was even ruder! Now when you called either number you get a recording, which says they are going to online support only and please be patient. Well my patience is at an end! I am...

Video Professor - Impossible to receive a refund

Posted:    Scarlma
Complaint Rating:  0 % with 0 votes
Purchase video professor by phone for $389.00 and returned it by certified mail the first week of Feb. 2010. Have talked to the follow customer service representitives on the below dates.

3-10-2010- Susan you will be refunded in next 15 days.
4-02-2010- Kathleen you will be refunded in next 3-to 5 days.
4-8-2010 - Erin, you will be refunded in next 15 days.
4-19-2010- Gloria, you will be refunded in next 7-to 10 days. 3-10-2010- Susan you will be refunded in next 15 days.
5-4-2010 Now no phone services....

Video Professor - This company ripped me off for $389.00 and refused to refund it

Posted:    Mislenam
Complaint Rating:  100 % with 1 votes
This company ripped me off for $389.00 and refused to refund it. They illegally took the money from my bank account. Promised through email and recorded phone calls to return it. Claims their policy on refunds is 21-30 days and it is going on 45 days and still no refund. Lied and said i didnt return all the discs but I did I have the picture of it and the postal receipt to prove it! They are bound by their contract to refund me and I will get my money back. BUYER BEWARE. STAY AWAY FROM JOHN SCHERER CEO AND VIDEO PROFESSOR !!! SAVE YOUR BANK ACCOUNTS!...

Video Professor - Fraudulent company, they will rip you off

Posted:    Makreman
Complaint Rating:  0 % with 0 votes
After viewing the commercial for the free video on t.v. I deicied to order the free cd online. I payed the 6.95 shipping with my debt card after I received the video It was for windows 98, I called video professor and told them that I didn't want that verison I was to send the cds back. I was given a return code to ship the cds back, then video professor sent the windows vista verison after receiving that set of cds I called video professor to inform them that I didn't want the cds that I wanted to return them.I spoke with one of the agents she gave me a code to ship them back, Iwas told...

Video Professor - Slow to refund

Posted:    Planc
Complaint Rating:  0 % with 0 votes
I ordered the 'trial' VIDEO PROFESSOR via internet. If the ad stated one has 10 to look at it and them contact them, I missed it completely - I became very ill and didn't even open the trial disc. When I opened my credit card statement to find charges for $389 + $6.95 for shipping charges on the 'free trial', I telephoned their Colorado office where I was informed because I had not contacted them within 10 days of their mailing, it was ASSUMED that I would be purchasing the program for Photoshop. I told the rep that I would be returning the unopened 'trial disc'...

Video Professor - South Carolina, Liberty Hill - Major Scam!

Posted:    Scammed Be Damned
Complaint Rating:  100 % with 3 votes
I ordered the $6.95 Ebay Video on to try and see if it would help on a site which I was planning on going to work for (it was a scam too but that's another story). I wrote them a letter, dated February 22 cancelling the remainder within 10 (ten) days . I received another package at the post office, slid the original letter in it and on verifying that I wanted it cancelled. So...what shows up on my March credit card statement, a charge for $399.95! You've got to be kidding me! I contacted the most obnoxious customer service rep I have ever had the pleasure of talking with...her name was...

Video Professor - No refund as promised

Posted:    Kllenmti
Complaint Rating:  0 % with 0 votes
I was told a refund would take 21-30 "BUSINESS" days. I called several times during this period. Every time was the same. It is still in cue to be refunded. The 30 days time is not up yet blah blah blah... So on the 30th day I called and was told it is set to be refuned today. It should post to your account 24-48 hours. NEVER HAPPENED! I called on the 32nd day and oh the "computer program" that performs the credits missed mine! SURPRISE, SURPRISE, SURPRISE... Now they say it will take an additional 10-15 days because it has to be done manually. I just filed a complaint with the...

Video Professor - This is a new scam not to give you the money

Posted:    Jlamber
Complaint Rating:  0 % with 0 votes
They will tell you that will refund the the money in 21 to 31 days and will be refunded to same account. I explained to the customer service, that the account no longer exist. the customer service dont know what they are talking about. Customer repeatedly telling will refund the money to the same account.

All i asked the customer service to issue me a check instead of crediting to the same account, since the account no longer exist. this is a new scam not to give you the money....

Video Professor - Maryland, Baltimore - Microsoft Excel

Posted:    Osquare1
Complaint Rating:  100 % with 3 votes
Dear Sir,

When I placed my order November 2009, based on my understanding that it was FREE as stated in the promotion online.


I was not able to review my order since I was out of State until December 30th 2009, during which time I was surprised to note that Video Professor had without my authorization charged my Visa Credit Card twice in the amount of $289.90 excluding the postage fee.


Upon expressing my complained and the circumstances that made it impossible for me to review the product, Fatima gave me two Return Authorization numbers...

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