Complaint Rating:

I started service with TXU Energy and sent in the proper paperwork the proper way to get my $50 credit for new service. I was told it would be applied after 1 months service. I spent 2 months calling them and trying to determine when my credit would be applied. I was told the following month...

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TXU blatantly deceives consumers into plans and contracts that are unreasonably expensive disproportionate to consumption - meanwhile, they misrepresent their terms and conditions and make it fiscally impossible to exit the consumer relationship.

They will have their day....

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My electric bills doubled then tripled after swiching to TXU. I am now at my wits end never knowing what I will see when I open my bill. At first I thought it was due to putting the central unit in my house and thought the unit was not working properly, of course I thought the central would...

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Concerned Business Owner involved in a dispute with TXU Energy since March 4 2005 to present as of June 2 2008, requesting assistance from the Office of the Attorney General of the State of Texas.

What is being disputed are the TXU charges for meter Load Demand readings resulting...

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TXU called me on Jan. 31, 2008 and informed that the plan that I was on, Flex Protect, was being discontinued and they needed to switch me to another plan. The plan they suggested replacing the plan I was on is called Flex Protect Plus. They also wanted to tell me about their Market Edge...

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I was without electricity for four days and not due to non payment. TXU received my payment and still disconnected my service two days later. I have a child in the home that requires special medical care and we had to stay in the hospital for the weekend to ensure that she received the care...

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After having had our power disconnected without notice we complied with all of TXU's requests. We spoke to two customer service reps and were given the same information. If we made a payment before 4pm we would be able to have power restored before midnight. Additional fees were never disclosed....

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In August 2007 we purchased a new home before we sold our existing residence. We had TXU Energy as our electrical service provider at our existing residence. We signed up with TXU Energy for service at our new home, and we contracted for their Summer Savings 24 Plan at that home. This plan provided...

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I have called TXU month after month to get my bill straight because every bill that I have received have been estimated. I talk to someone different every month and every month I have to tell them my story over and over because apparently they dont bother to add notes on my account. They have...

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I have been a customer of another company for almost a year. I live in a house, with a garage apartment behind me. At the beginning of June, when somebody moved in to the apartment, they mistakenly gave TXU my address instead of the apartment address (which is only my address with a "1/2"...