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Shell Vacations Club Complaints & Reviews

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Shell Vacations Club - Maintenance Fees

Posted: 2014-04-29 by    Shellie T.
Complaint Rating:  100 % with 1 votes
Shell Vacations Club is a rip off. They charge more for their maintenance fees in a year than what I pay for property taxes on my house! Most of the time the dates I want tobook arenot available. Their website needs to be updated. They were bought out by Wyndham and they still have not updated their website and still want to charge additional fees to stay at a place that is technically considered part of "Shell". For the amount of fees they charge you, you are only allotted two free calls a year, which is absolutely ridiculous! They have taken on too many clients and do not have enough...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - Bait and switch

Posted: 2011-10-07 by    Ol'Dad
Complaint Rating:  0 % with 0 votes
In 2007 we retired from many, many years teaching years in the Public Schools and went on our dream vacation to Hawaii. Something we had been dreaming about since we were married, but we just never could afford to take a honeymoon. We had saved some and already owned a place at another RCI (Resorts Condominium International) time share vacation. That's how we managed to get to Hawaii. We are not greedy folks, not really interested in obtaining more, just to get a little of the good life in a fancy hotel on the beach".

We said as much to that young Hawaiian sales girl?. However,...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Shell Vacations Club - Illinois, Northbrook - Misrepresentation

Posted: 2011-01-26 by    Victimofsvc
Complaint Rating:  100 % with 4 votes
If you are here, you probably already knew all the bad things about Shell Vacations Club. They lied to you, and now it's too late to cancel. Now you find yourself a victim. But it's not too late to do something to recover your losss and prevent the company from preying on other people in the future.

If you are victims of Shell Vacations Club's misrepresentation, unethical and illegal business practices, please contact victimsofsvc7@aol.com immediately to join a class-action law suit against SVC. There will be no fee to join. Together we can help fight these abusive...
Complaint comments Comments Complaint country United States, Illinois, Northbrook Complaint category Travel & Vacations

Shell Vacations Club - Hawaii, Honolulu - Misrepresentation of product

Posted:    Venus Woke
Complaint Rating:  100 % with 6 votes
These people sold us a lie that we could get hotel rooms for $33 per night anywhere in the world. Offered to give 1000 points for sales referral but never awarded the points. After returning home and following up on the points we were told that the referrals must purchase a timeshare before the points will be given and escrow must be closed. We have paid this timeshare in full and have not been able to book any reservations due to availability. We are still trying to make reservations but to no avail every place and date we want is booked or there is exuberant cost involved. We just want out and...
Complaint comments Comments Complaint country United States, Hawaii, Honolulu Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - Don't be ignorant

Posted:    K.Cologne
Complaint Rating:  82 % with 11 votes
Back in 2004, at the Legacy in AZ, I bought a trial membership for $4500, to be used within 2 years. After reading the fine print, I did see that I could cancel the contract within 7 days. I decided to keep it and I booked 1 week in Hawaii and had only used half the points that I bought. I was offered free gifts to attend another presentation in Hawaii( free rental car for 1 week and free weekend in Hawaii). I used both without any problems. At the presentation, I ended up purchasing enough points for 1 week per year at the Napa Valley location, which cost me half as much than buying in Hawaii,...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Shell Vacations Club - Lack of response to inquiry

Posted:    Sarah
Complaint Rating:  100 % with 7 votes
My friend and I bought in Napa, CA. We thought we were buying points only to apply to our Hawaii points/property, and were assured there was no property being purchased.

We started receiving maintenance bills. Phone calls were made to inquire what was going on but were not returned. E-mails either. Two trips to SV club office in San Francisco did not resolve the issue. Neither did a letter direct to the CEO, Sheldon Ginsberg.

This is a dishonest, money grubbing company. Don't buy from them. If you have problems, they'll never get resolved. In the space of...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Shell Vacations Club - Salesperson misrepresented product: Points banking lies

Posted:    K.L.
Complaint Rating:  100 % with 8 votes
When we purchased this timeshare we were told that we would be able to bank points for 4 years - enough to return to Hawaii every four years if we so desired. That was clearly defined and asked about - we own timeshares with other companies and understand the pros and cons fairly well. When the time came for our points to roll over we discovered they are only good for two years. We have tried to resolve this but Shell says too bad - rather than believing our salesperson you should have read the fine print. We are very unimpressed and Shell has shown NO INTEREST in discussing this. BBB complaints...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Shell Vacations Club - Arizona, Phoenix - Timeshare rip off

Posted:    sjverhal
Complaint Rating:  86 % with 7 votes
I also got sucked in to purchasing a timeshare. I walked in thinking I was going there only for the free gift, but in the back of my mind I really wanted to start traveling. They tried talking me into purchasing a bunch of points, but in reality I knew I could not afford to purchase a timeshare that was worth the vehicle I drove. It was not a necessity. They told me all these things about how great it was and that they were giving me a smoking deal, also they through in a gift card and a couple of free vacations which I never even had a chance to use since I couldn't even afford the time off...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Vacation Clubs

Shell Vacations Club - Ontario, Toronto - Worst Company EVER

Posted:    davelexy
Complaint Rating:  91 % with 23 votes
I bought into this timeshare plan about in Feb 2009. I was very hesitant to buy into it from the sounds of how it works, I honestly only went up there to get the free dinner and free gas :)

Anyway, I bought into their cheap low line package which ended up being about $20k in the end. I was engaged at the time and the guy trying to sell the package was saying we could go on a honeymoon with this package AND hes going to throw in a whole years worth of points for us. Awesome!

We get home, everything is settled and put into place with this program and I go to book a trip...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - Arizona, Phoenix - Rip Off

Posted:    Super Infuriated
Complaint Rating:  89 % with 9 votes
I am infuriated with Shell. I purchased points in Phoenix, AZ with my friend in 2002. We both have paid half the cost and paid it off. Since then our friendship has ended because I continued to receive maintenance fees bills and he stopped paying me his half to pay the company. I continued to pay the entire fee to avoid having my credit ruined even though I have only been able to use the thing once in 7 years. Never has any place been available that I wanted to use when I wanted or was able to go. Crazy thing, my ex-friend contacted Shell and had all the information changed to his address and zip...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - Hawaii - Deceitful Sale Tactics & Unprofessional Staff

Posted:    MVL
Complaint Rating:  95 % with 19 votes
While vacationing in Kauai, Hawaii, we stopped by one of the “Activity Centers” to scope out our options for the best deals on some of the outdoor activities we wanted to do. We were told by the “Activity Center” rep that if we were willing to sit through a 90 minute Shell Vacations Club time share presentation, we would be able to receive two for one on our two selected activities. We thought this sounded like a great option for us since we wanted to learn more about time shares anyway while saving ourselves quite a bit of money on two fun activities. With our activities...
Complaint comments Comments Complaint country United States, Hawaii Complaint category Travel & Vacations

Shell Vacations Club - California, San Francisco - Exchange time share

Posted:    Tom & Connie Fernandes
Complaint Rating:  86 % with 7 votes
We bought 1 week in Feb. of 07 ONLY with the stipulation that they would exchange our 2 weeks in Mazatlan for the one week at Shell. The exchange was never completed - we paid $20, 000 for our one week but they continued to charge us maintenance from Mazatlan. It is now two years and they want us to pay up another year of maintenance fees to finish the exchange. We already paid for all of /07 and they exchange one week. Now they want all of '08 to exchange the other week. We could have used Mazatlan for two years if we knew they hadn't completed the exchange. We also have paid all MF's...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Vacation Clubs

Shell Vacations Club - California - Shell has called and resolved my complaint.

Posted:    mark Langford
Complaint Rating:  38 % with 16 votes
Andrea Nelson from Shell Vacations Club called me this morning and was VERY helpful in resolving my complaint.
She told me she will talk to sales people in her company to prevent
this sort of thing from happing again, and is correcting the card fee
for me, what a sweetheart!
I WOULD recommend Shell Vacation Club now, after speaking with her....
Complaint comments Comments Complaint country United States, California Complaint category Vacation Clubs

Shell Vacations Club - Hawaii - Scam

Posted:    erin_louise_09
Complaint Rating:  78 % with 9 votes
My fiance and I went on a gorgeous holiday to Hawaii, We were on the Big Island, where we got offered a deal for a tour if we went and listened to this speal about Timeshares, as were are from Australia, you don't hear much of it from our side of the world. So off we went and listened to them rave about how fabulous this deal was and blah blah, hours later we are still there, we eventually said we'd give it a go with the knowledge that we could get out of it in 7 days. So before our time was up, i tried calling our nominated sales person, to no avail, contacted the head office, someone...
Complaint comments Comments Complaint country United States, Hawaii Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - California, Napa - Beware Big Ripe off

Posted:    bobbym
Complaint Rating:  78 % with 9 votes
I was offered 3000 value points to seal the sale of 7000 timeshare points. I was not told that the "3000 value points" had to be activated within 60 days. So I lost the "3000 value points". Very slick and corrupt sales presentation. I would not buy again and would recommend anybody seeking to purchase any timeshare, to really do their homework. You will find that it is cheaper to just purchase your vacations outside of a timeshare. Don't buy into their inflation BS. They raise and inflate timeshares maintenace fees....
Complaint comments Comments Complaint country United States, California, Napa Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - Shell Vacations SCAM/RIP OFF

Posted:    Jessica
Complaint Rating:  80 % with 10 votes
Shell Vacations Club is a RIP OFF.

We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com

Why would someone pay $400 a night with Shell Vacations Club points when you can stay at the same Hotel for $150 by booking with Expedia or other website. The economy is in real bad shape and we should let current owner NOT TO PURCHASE MORE POINTS AND MAKE SURE OTHER PEOPLE DO NOT GET SCAMMED ON THIS RIP OFF.
Do not get fooled by FAKE positve comments made by Shell Vacations employees....
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

Shell Vacations Club - Hawaii, Kauai - Terrible Deal

Posted:    Wind Rider
Complaint Rating:  78 % with 9 votes
"Sorry, you can't take the information book. It's only for owners."

"You don't need to do any research. We've partnered with American Express. American Express has done way more research than you can ever do!"

"Today the interest rate is only 12.5%! Yesterday it was 17.5%."

"This offer is only good for today."

"I don't have a business card."

"You can trust us because we have a 'Code of Ethics' "

"Oh, You could...
Complaint comments Comments Complaint country United States, Hawaii, Kauai Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - LIAR! LIAR! Pants on fire!!!

Posted:    rujoking
Complaint Rating:  67 % with 9 votes
WOW! what great liars made this company? if there was ever a rip-off, shell vacations club is the embodiment of it. i have never seen cheats like this. None of their math (projecting your property increasing in value and all that) is even remotely correct... all they care is getting your money out of your pockets and into their coffers. I am so thankful to not have fallen into the trap of getting lured by their presentation i attended. They burst balloons everytime someone makes a "sale". GET A LIFE! seriously? i kept an eye on who was doing the bursting and i swear to god there was no...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - Deceitful practices

Posted:    Steven
Complaint Rating:  100 % with 10 votes
I was sold a timeshare in Hawaii in late 2003. The deceit used was unbelievable. They gave me the standard "these points are going to be worth so much more in a very few years line". I was not buying it. There were a number of people around seriously considering buying and excited. Hindsight is 20/20, they were mostly from the island. I was ready to walk away when they told me they had a resell at about 10% less, someone who needed to get rid of theirs and I could benefit. I specifically asked if, should I decide to sell, they would be able to handle the resell. The said yes as evidences...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Shell Vacations Club - California, Garden Grove - We feel they lied to us to make us sign

Posted:    Leslie or Marlon Felix
Complaint Rating:  80 % with 10 votes
On August 15, 2008 we were on our way to dinner and we were approched by a lady saying that they would give us dinner if we just listen to a presentation for 45 min. and that if we didn't want to buy that we can leave. Well when we got there they serve us cold sandwiches and my kids were put in a different room they said that they will also be fed. We were sitting a table and David came and started to talk to my husband and even share some of his personal things with us the 45 min. turn into 3 hours and a manager coming to our table to ask us if we wanted to sign and tha if we did that he would...
Complaint comments Comments Complaint country United States, California, Garden Grove Complaint category Travel & Vacations

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