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Sage Telecom Complaints & Reviews

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Sage Telecom - Service

Posted: 2014-04-17 by    Jerry Hughes
Complaint Rating:  0 % with 0 votes
We filed a work order for line outage 3/19/2014. It took 7 or 8 days to get tech out to repair line, with a temporary line on top of ground crossing driveway twice. We were called 4/04/14 and told the line would be buried Mon. 4/07/14. today is 4/17/14 and the line is still on ground being driven over by large trucks, cars, and heavy equipment. Now they tell us it could be 7 to 14 days before it is buried.
This is poor service on top of having no service for 10 days to 2 weeks in the beginning....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Sage Telecom - failure to deliver service

Posted: 2014-02-26 by    msneen64
Complaint Rating:  0 % with 0 votes
ordered residential phone service on 02/19/2014, they stated that my service would be on that following Monday. Monday, Tuesday, and Wednesday have passed and I still have no service. Have talked with several representatives and they all promise the same thing. I decided that I did not want to fool with them trying to feed me ANOTHER LINE OF BS and asked for a refund. I was told it would take over 30days to receive my refund if any. These people are scamming people and need to be stopped. I am going to look into starting a class action lawsuit against this company!!!...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Sage Telecom - Texas - Billing/ Custermer service

Posted: 2012-12-07 by    shag27
Complaint Rating:  100 % with 1 votes
I switched service. That's for starts, I was charged a late fee on what I thought was my last bill. I have always paid on time, so I called and asked how I could be charged a late fee on my account that is billed in advance? I did not get a reasonable answer. I was also informed that they did not prorate the bill.I lost all the money i had paid, almost a whole month, due to advance billing. needless to say, was not a happy camper!...
Complaint comments Comments Complaint country United States, Texas Complaint category Landline & Home Phone Providers

Sage Telecom - Kansas, Topeka - Customer Service/not representing their phone number

Posted: 2012-01-21 by    D & C Anderson
Complaint Rating:  50 % with 4 votes
For the past several weeks, we received a final bill that we were due for a refund. We have waited for several months. We then called Sage to see if when was it going to get their. They told us it would be 30 days. That has went and gone. Then, they tell us it was sent to our bank...which didn't. They do not answer their phones and send it to answering agencies to where it makes the matter worse. They have no information on customers and makes you call a number which you already called. They make fun of you if you have a voice impairment, they don't care about you or just plain call you...
Complaint comments Comments Complaint country United States, Kansas, Topeka Complaint category Bad Business Partners

Sage Telecom - Delayed porting

Posted: 2011-07-21 by    Jophina
Complaint Rating:  100 % with 1 votes
I must let consumers know that during this age of technology, Sage telecom charged us an additional month of service because they could not port a phone number for 30 days!!! What a scam......
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Sage Telecom - Long distance charges

Posted:    Micah Myers
Complaint Rating:  0 % with 0 votes
I have benn a customer at Sage Telecom for eight years. All eight years I have asked them numerouse times to please spell my name correctly for caller I.D. and phone book purposes. They would not without a copy of my drivers liscence and marriage certificut. I refused to send them. They already had my checks as proof. And, then this last bill I recieved Chareged me for local calls to cell phones. When I called customer service about it she would not remove the charges. I asked them if You don't dial a 1 or a 0 before placing the call how could it be considered long distance? She said that it's...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Sage Telecom - Wisconsin - paperless billing

Posted:    shermans5
Complaint Rating:  0 % with 0 votes
I signed up for paperless billing with sage telecom. If I didn't do so, Sage charged me a monthly .99 fee for a paper charge. Problem? Sometimes I get an email stating my bill is due, sometimes I don''t .
They charge a late fee if the bill isn't paid on time. All of my other creditors manange to shoot me an email. Sage is very hit or miss. If I don't remember to look up my account every month, I risk missing the due date on the bill. Very unreliable. Either I pay for paper or I risk having to pay a late fee....
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Landline & Home Phone Providers

Sage Telecom - Texas, Allen - Bad service

Posted:    Valerie
Complaint Rating:  100 % with 23 votes
Not only have I had problems with the line, it takes three days for someone to show up to repair and the same problem occurs within 24 hrs! They are aware I have an elderly ill parent that requires hospital to access thru phone daily and put no recording or notice on line so doctor calling in just gets no answer and customer service has no authority to do anything but report to another department and there is never a supervisor available(imagine that!) Have never been able to just call and register problem without being on hold 15+ minutes. When website access is attempted they have the nerve to...
Complaint comments Comments Complaint country United States, Texas, Allen Complaint category Products & Services

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