RushCard / UniRush
Reviews and Complaints

So, I had this experience with RushCard. I went to the ATM to get my $220, but the money didn't come out. It's been more than a week now, and they still haven't given me my money back. I'm so frustrated! I mean, what's the point of having a card if you can't even get your money when you need it?

I tried calling their customer service, but it was a nightmare. I was on hold for what felt like forever, and when I finally got through to someone, they were not helpful at all. They just kept telling me to wait and that they were looking into it. I mean, how long does it take to look into something like this?

I'm really disappointed with RushCard. I thought it would be a great alternative to a traditional bank account, but now I'm not so sure. I mean, if they can't even get something as simple as an ATM withdrawal right, how can I trust them with my money?

Overall, I would not recommend RushCard to anyone. Save yourself the headache and go with a traditional bank account instead. At least you know your money is safe and secure.

I recently signed up for RushCard and I gotta say, it's pretty decent. I was hesitant at first because I've had some bad experiences with other prepaid cards, but so far, so good. The website is easy to navigate and I was able to activate my card quickly.

One thing I like about RushCard is that they offer a lot of different plans to choose from. I went with the Pay As You Go plan because I don't use my card that often, but if you use your card more frequently, they have plans with lower fees.

I also appreciate that RushCard offers some features that you don't typically see with prepaid cards. For example, you can set up direct deposit and get your paycheck up to two days early. You can also use the RushCard app to check your balance, view transactions, and even pay bills.

Now, I will say that there have been a couple of times where I've had issues with my card. For example, one time I tried to use it at a gas station and it got declined even though I knew I had money on it. But, I called customer service and they were able to resolve the issue pretty quickly.

Overall, I think RushCard is a solid option if you're looking for a prepaid card. Just be aware that there may be some hiccups along the way, but that's to be expected with any financial product. And, whatever you do, don't bother with Green Dot or Credit Karma - they're both garbage.

RushCard ain't all that great, y'all. I had a real bad experience with 'em recently. Seems like they got some security issues goin' on. One of their own employees went and used my credit card to buy a bunch of Google Music stuff. I mean, what the heck? I never even got my money back, either. That employee straight-up stole hundreds of dollars from me. And get this: it happened just last month. I been usin' RushCard for like twelve years, too. Can you believe that? So yeah, I gotta say, y'all should be careful if you're thinkin' about signin' up with RushCard. Don't say I didn't warn ya.

up for a while. But once you get past that, it's aight. I like that I can use it to pay bills and stuff without having to go to the bank or use a check. Plus, the fees ain't too bad compared to other prepaid cards I've used before. The customer service is hit or miss though. Sometimes they're helpful, other times they act like they don't know what's going on. Overall, RushCard is aight if you need a prepaid card and don't mind the initial hassle of loading money.

Yo, so I had some bogus charges on my RushCard and they gave me my money back even though my account was already closed. Like, who does that? But now I'm waiting on a replacement check and it's been three whole months since I asked for my refund. Every time I talk to customer service, they say they'll take care of it, but I still haven't gotten my money. It's straight up frustrating, man. RushCard needs to step up their game and get their stuff together.

So, my wife and I decided to give RushCard a try, but we were disappointed with the terms and fees. It seemed like Russel Simmons was just trying to make more money off of people who don't have credit cards. We weren't impressed with the pre-paid debit card concept in general.

However, we did appreciate the convenience of being able to load money onto the card and use it like a regular debit card. It was also nice that there were no credit checks required to sign up for the card. But, we were disappointed with the fees for things like ATM withdrawals and balance inquiries.

Overall, we wouldn't recommend RushCard to others. There are better options out there with lower fees and better terms. We think that Russel Simmons should focus on using his fame and connections to help people, rather than just trying to make more money off of them.

I used to think RushCard was a great company, but something changed when they switched banks. They just don't seem to care about their customers anymore. I had a fraud case that needed to be looked into, but there was no customer support available. I tried calling and using the app, but no one was there to help me out. It seems like all they care about now is collecting their fees. If you're thinking about using RushCard, I would say don't waste your time. If something goes wrong or you have a question, they're not going to be there for you. It's really disappointing because I used to recommend them to my friends and family, but now I wouldn't even consider it.

So, I gotta tell ya, I had a pretty rough time with RushCard. I mean, I found out on December 1st of 2022 that there were like 20 charges on my card that I didn't make. I was pretty freaked out, you know? I mean, that's a lot of money! So I called them up and let me tell you, the customer service was not great. They were pretty rude to me, to be honest.

Anyway, they cancelled my account like I asked them to, but then they sent me another card. Which, you know, I appreciated, but when I tried to activate it, it wouldn't work. Turns out they won't let me have another account until they finish their investigation. And get this - that could take up to 90 days! That's like half a year! And in the meantime, I'm out $525. That's a lot of money, man. I can't even pay my utilities now.

I mean, I get that they have to investigate and all that, but come on. It's not like I did anything wrong. I'm just a regular person trying to make ends meet. And now I'm stuck without any money for who knows how long. It's just not fair, you know? I wouldn't recommend RushCard to anyone after this experience.

I been using RushCard for a while now and I gotta say, it ain't all sunshine and rainbows. I had a problem with my account getting frozen and it's been like that since 2018. I got over $4k in there and I can't even touch it. I tried contacting the Office for Comptroller Currency, BBB, and even the Governor's office, but they ain't helping me out. It's like they don't care about my money.

Russell Simmons, the guy who started this company, should be ashamed of himself. He built this company up and now it's just a bunch of $#*!. Even though he sold it, he should still take responsibility for what's happening.

The worst part is that no one speaks English when you call them up. You gotta talk to them through email and they don't even answer your questions. It's like they don't even care about their customers.

I'm so fed up with this company that I'm seeking legal help to get my money back. It's just not right that they can hold onto my money like this.

Overall, I wouldn't recommend RushCard to anyone. It's just not worth the hassle. There are plenty of other companies out there that actually care about their customers and won't freeze your account for no reason.

This is the worst prepaid card in the world. STAYAWAY From This FRAUDULENT COMPANY. Were do I start this company allowed money to be used out of my account once I caught it and disputed the transactions the merry go round started. The associate I spoke to on day 9 said my funds would be credited back. Lied the next day I received a letter denying my dispute. I reached out to the BBB they said submit info I did and guess what no response to even acknowledge that they received anything. I reached out again to the BBB because I did not receive a res[ponse for the second paperwork I sent in. The third time again oh please resubmit like its a automated response. This has been months of stress anxiety. im seeing my doctor Wednesday to prescribe anxiety meds after dealing with this prepaid Fraud card. You call they hang up furthermore no one speaks English no one understands they hang right up. Today I'm getting of the Ferris wheel. A customer for over 20 years and this is how I'm treated I also reached out to the CFPB. After my doctors appointment I'm seeing a lawyer I want my money back and an additional interest on top of it I'm over this company. Now they have switched to GO2Bank. Corporate should be ashamed of themselves the people that work there have no empathy for American citizens. how can I not get someone on the phone that speaks English without them hanging up.

First off august 2022 300 payment to Xfinity stating they never got payment but amount was taken out of my account then 2 mons ago filed a dispute for 3 transactions stolen amounts 140 40 and 20 never got a credit or money back one time in investigation dept the man called me a list right out I've been a customer since 2013 and any time I dispute they charge me 5 dollars or 35 a card but will never give me money back I'm not going to lie about such thing what am I going to gain I've had so much money just disappear out of my account it's ridiculous and online app I have it a day then locked out and can't access it again

I contacted them August 22 about a login issue I was having and told them I haven't received my one-time code it sends to my email to be able to login to my account. They replied and told me to send a picture of my ID and they will get back with me in 2 business days. I never heard nothing back from them. I contacted them through email, and I cannot log in with the app due to the above situation I am explaining.

On 8/11/21 I left my rushcard at a dealership so I locked it through the app until I could get the card back. I unlocked it later the same night but none of my transactions would go through even though I had money on the card. I thought maybe it was a delay so I waited until the next day, same issues. I called and they told me they didn't know what was wrong because my account was showing active. I canceled the card and ordered a new one but needed the money on it so attempted to transfer the money to my sons account using the bill pay option. In my own error, I put the wrong numbers and the account number I entered wasn't even an actual account. I used the online chat option several times and was always told they had requested the reversal and wait 1-2 business days. I got told this about 4 times. I got tired of waiting and I called rushcard on 8/19. They told me it was escalated to their corporate office and to wait 1-2 business days. I called again on the 25th and was told the corporate office received the escalation on 8/23 and I'd have my money by 8/30. Nothing. I called 8/31 and talked to a "supervisor" on the dispute team and was told they don't see any movement on the reversal. All he could do was request an update. I called again today, 9/2, and was told the same thing. Customer service is saying only corporate can handle it. I've been as patient as possible, the money was never deposited anywhere else so it's not like they need to wait on a refund to credit my account. This is over $600 and I want my money, I feel like they are defrauding me and I'm ready to get a lawyer involved.

To Whom It May Concern:

My name is Donna Gage. I have and existing account through Metabank via Rushcard. I have been a card member since 2017. On March 12, 2021 I paid an online payment to my Capital One credit card. The first in the amount of $200.00 the second one for $300.00. My Capital One statement show the $300.00 as a Returned Online ACH Payment! I have called and spoken to an agent numerous times via chat. The last agent I spoke to through chat, stated there is no record of a $300.00 payment. Only the $200.00 payment, please be advised this is absolutely unacceptable! This MY MONEY! Not Metabank. Please return my funds to my account upon your error is discovered. As of today's date my funds have not been refunded.

Deeply concerned,
Donna Gage
April 24, 2021

As of May 17, 2021 I have not received any response or funds returned to my account. Please help!

I have been trying ever since July to jet a replacement card cause mine got lost and I have sent 84 different docments through PDF format and then keep saying they can't open them or there blarry or it has to be with then 90days proof of address and I do and they still rejecting the documents plz what can I do any help from anyone.

On Sept 12 I was charged $59.99 from an unknown company and the description said SHOPG CLUB+[protected] and I am not able to get in touch with this merchant to dispute this unknown charge. On sept13 the description of the charge changed and now says SHOPG CLUB HTTPSSHOPGOUR 90274 CA US . I can not find any information online to contact whomever this merchant is and I need my $59.99 returned to my account.
Sherry Stanley

I deposited $500 on to my rush card and they immediately put a hold on it. It was about a week ago and the issue is still not resolved. They took out $40 but will not allow me to use the card or transfer my money. They asked me to prove my identity which I have and they are still holding my money. The money is bill money that I need access to.