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Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
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www.pch.com
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1.8 428 Reviews

Publishers Clearing House / PCH.com Complaints Summary

90 Resolved
338 Unresolved
Our verdict: When using services from Publishers Clearing House / PCH.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Publishers Clearing House / PCH.com reviews & complaints 428

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Newest Publishers Clearing House / PCH.com reviews & complaints

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12:53 pm EST
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Publishers Clearing House / PCH.com Broken web page they refuse to fix

The broken web page (The URL is https://spectrum.pch.com/Path/YourDreamHomeAdqLG_B23BB73AA5EC40CDBBFBDD196761F277/CEINTDec830.aspx). I have notified PCH thirteen times about this ONE PAGE failing to load properly. Instead of taking my information and either fixing the broken code or just deleting this page entirely, they suggested I delete all my SAFETY PROTOCOLS that I use when on the internet. That is not a SOLUTION to this problem. Of the hundreds of pages PCH has this condition only happens on this ONE PAGE. This is why I am filing a formal complaint to PCH for their LACK OF CUSTOMER SUPPORT. Again for the fourteen time I ask PCH to fix this issue.

Claimed loss: Lost of 80,000 tokens daily and this has been over a 3 month period.

Desired outcome: Delete the defective web page of fix it so it works properly.

Confidential Information Hidden: This section contains confidential information visible to verified Publishers Clearing House / PCH.com representatives only. If you are affiliated with Publishers Clearing House / PCH.com, please claim your business to access these details.

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3:11 pm EST
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Publishers Clearing House / PCH.com Products being shipped to my Mom that she does not order - needs to stop.

My mother keeps receiving really junky stuff that she does not order. This has been going on for years. When she calls Customer Service, they say to keep it for free, but then they bill me later on anyway. I am sending back two packages on her behalf, and the postage will be expensive and is never reimbursed. How does Mom get this to stop? The latest is Order No. [protected] for a total due of $35.23. She did not order this, called Customer Service and was told to keep it. A month later she received a bill for it.

Claimed loss: $35.23 for this one, hundreds in the past.

Desired outcome: Mother needs to be taken off the mailing list and any lists that prompt having this undesirable crap sent and billed to her.

Confidential Information Hidden: This section contains confidential information visible to verified Publishers Clearing House / PCH.com representatives only. If you are affiliated with Publishers Clearing House / PCH.com, please claim your business to access these details.

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2:14 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Publishers Clearing House / PCH.com - My wins that could be also from omg sweepstakes too.

I have been doing the publishers Clearing House / sweepstakes since 2019, 2020, 2021, 2022, 2023 and still. It might be omg Sweepstakes too.  I have won and they won't give it to me. How am I supposed to survive and why do they get to be ok too? Publishers Clearing house is abusing me for years and still. I heard them say switch as meaning that it'...

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11:42 am EDT
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Publishers Clearing House / PCH.com - Customer service

I stopped receiving PCH Quizzes abruptly. I have received them daily for over 15 years. I have millions of tokens saved from completing these quizzes. I'm at the Black Diamond level. I tried to open the PCH Quizz online and got the following message - "Unfortunately at this time we are unable to process international online transactions. Please keep in mind...

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1:31 pm EDT
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Publishers Clearing House / PCH.com Huge waste of time and effort!

I have played for about a year and all I get is a filled up email inbox and a bunch of scam emails to order stuff. I know they are getting money from pup up ads I watch in the app, surveys I fill out and things I order. So they're just another fake game add revenue scam! I have never seen or heard of anyone winning the grand prize and I know that they could payout. Im pretty sure Mr. Beast a youtuber who is also an ad revenue earner pays out more than PCH for stupid games. Check the numbers. Where are all the ad revenue and tax dollars going? Not to mention being backed by the federal government... it's a racket. I want my surveys (personal information) and time back!

Desired outcome: Pay me for my time watching ads and give my information back.

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7:29 pm EDT
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Publishers Clearing House / PCH.com Published clear House

My name is Marilyn Higgs I would like to file a complaint against PCH there are people on you guys be tenting they are part of the pch I giving them $568.00 they said I won a million dollar And a new truck but never got any thing That the second time I being scam the person name were agents Andrew Goldberg and Dave sayer and Danielle Lam I just wanted my back back and get those scamer the are lier I am on a fix income once month check

Desired outcome: I have kept the three apple gift card I have that I had to get

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2:47 pm EDT

Publishers Clearing House / PCH.com PCH games

All games played are playing worse than ever. Control objects DO NOT move. Darts, basketball, bowling, scoring may, may not add but subtract as much as 2-300,000 it makes no matter which game. I have shut down, cleared nightly. This ONLY happens with PCH. I might expect such operations in a communist/ socialism country but not in America.

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1:03 am EDT

Publishers Clearing House / PCH.com I am complaining and the mistreatment from PCH staff When I try to do my entrys I'm constantly being prevented from doing do

When I try to do my entrys I'm being prevented from doing so, when I play in the tournament my score is being tampered with, and my entries are being erased. I'm often told that I have won though emails, but I have been playing with PCH for 15 years and I have yet to receive a thing! WHY? Please reply back Barbara Scroggins [protected] HELP ME PLEASE

Desired outcome: Pay me what I've won and treat me like a person

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9:40 am EDT
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Publishers Clearing House / PCH.com Payments

I've been playing pch for years, in between [protected] I started playing other pch games as pch latto etc...Never ever have I ever win anything and iam not understanding why if you have winners everyday and let's not forget I've been playing for years🙄🙄🙄 iam a single mother and in need of some help paying my bills they send me emails saying that I'll win bt never do

Desired outcome: Nice payment I could use to pay my bills

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12:02 am EDT
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Publishers Clearing House / PCH.com E mail survey's

To pch company. I don't like being blackmailed into doing your survey's. I've told your company many times that I do not do surveys for anybody. The way your e mails say, that if I don't take them, then i'm not icompleteing to entering your contest. If thats the way that somebody can enter any of your contests to win it, then I will quit playing & entering & buying your companies products & you can quit sending me e mails to try to when your contest. I'm also getting number of calls from somebody that works at your company calling himself mr. Deeds & the phone numbers come from your aera code. He also tells me that I have to buy $150 worth of your companies product per month if I want all my entries to go threw, that includes mail in's & online entries. I've made number of calls to your company telling them about the survey e mails & the phone calls. So pch, if all my entries to your companies contest are being disregarden then don't send me anymore e mails & mail, I don't want my personal information pass to other people

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11:29 pm EDT

Publishers Clearing House / PCH.com Fragrant Freesia Bulbs and Giant Strawberry Plants

I ordered both of these plants at the same time. My order number for the Freesia bulbs was [protected]. The price was 22.01. I don't have the number for the strawberries but I do have the confirmation email for my total order. Here it is.

Here's What We'll Be Sending You Soon!

Item Name QTY Price*

FLOWER & VINE CLIPS 1 $12.99

FRAGRANT FREESIA BULBS 1 $15.99

JUICY GIANT STRAWBERRIES 1 $16.99

*Please note that additional shipping, handling, processing and tax charges are not displayed for items.

Once you receive your next order processed email, you can pay any outstanding balance at anytime!

Have Questions about your order?

We're here for you! Visit our Customer Service Center

Desired outcome: Complete reimbursement for Freesia and Strawberries as they arrived completely dead!

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1:12 pm EDT
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Publishers Clearing House / PCH.com 60 scond word finder

Same problem, never solved. Still not getting on top scorers list. Today, May 3 at 8:52am scored 45,100 points, while leader had 22,000. Now I will get the same boiler plate telling me how to play the game, blah, blah,blah! I have been playing for years (220 million tokens), have all ad blockers disabled, and no matter how many points I score can never make the leaders' list I can only assume the game is rigged or PCH has no human beings in customer service that care to solve any problems.

Desired outcome: Fix the game

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3:30 pm EDT
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Publishers Clearing House / PCH.com 60 Second Word Finder

Once again scored enough to be in lead on 60 Second Word Finder game (45,700 points) on 4/28/23 1:57pm. But again did not make the list though my score was higher than leader. This has been going on as long as I can remember. (I have 220mil tokens.) Also right after I first started some years ago I receive a $10 check. Since then nothing other than a few weeks ago I received a $5 check in the mail. I have never seen a $5 reward so I suspect it is just a come on to keep wasting my time. Really leads me question PCH's credibility.

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10:30 am EDT
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Publishers Clearing House / PCH.com Harrassment

Hi my name is Richard Rathbun. I have been getting multiple messages from one Danielle Lam who claims to works for you folks. I have asked her to leave me alone. I have even gone as far as to block her every time on all my social media sites. That is how she is reaching me. Through Twitter she is reaching me. I have blocked her and now she is using other peoples accounts to reach me. If this does not stop I will be forced to proceed with legal action for harassment. I don't want to but she is leaving me no choice. Please put a stop to this

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3:44 pm EDT
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Publishers Clearing House / PCH.com Technical Service

Date 3/228/23 Time Afternoon

I contacted support after getting no response from on-line chat how to fix the issue. After getting hold of a real person I was referred to technical.

Issue, I could not pay online through PCH page on my account.

He was able to fix that, this is where it went downhill. I mentioned that I had a second account, that I never requested. Could they cancel that account? Yes, after a conversation, ok. Wait 24 to 48 hours for the change.

This morning I went to get into my Preferred President VIP Gold account, and it was gone. The wrong account was deleted. There was over 138 million gold coins that were gone. That account was now where to be found.

Desired outcome: I need to have my original account restored asap. I have been a long-time active participant to reach that level. Let me know if that is possible, otherwise, you are going to lose a long-time Gold VIP customer.

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11:56 am EDT
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Publishers Clearing House / PCH.com Someone's is using PCH name

There the 2 guys name Anthony Jones and Chris John is using PCH name Anthony Jones took 14,300 away from me and Chris John took 10,000 away from me they told me they were with PCH they said I won 1,000,000 of a Instagram winnings I don't have a account with pch or I don't play the games on PCH I keep telling them that I don't have a job I only get SSI each month

Desired outcome: 14,300 and 10,000

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2:24 pm EDT
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Publishers Clearing House / PCH.com games

i enjoy playing some of the games. i go through all of the hoopes to be eligiable to win--look at all the merchandise you have to offer, play all the games, take the surveys. all works fine until i try to submitt my entry, i get the same message "spectrum not able to handle this request at this time--or anyother time! if the game is run by spectrum shouldn,t they be able to handle the finale step? this is with all of the games or offers to i win try. what's up?

Desired outcome: some consideration for games not give credit for because spectrum couldn't handle it.

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2:43 pm EST

Publishers Clearing House / PCH.com Sweepstakes and Token Prizes

The PCH quote "So Many Ways To Win" is not a credible statement.. There are so many ways to not win. Some PCH emails are somewhat misleading and very over the top. I took on the Publisher's Clearing House challenge to see if people can actually win for real. I started the challenge about a year ago by playing every game, entering every Sweepstakes, taking as many surveys as possible on a daily basis, playing PCH lotto, playing on the PCH app and the PCH+ app as well as other features & sites. I was on PCH every single day! I would play from morning to late at night non stop! Publisher's Clearing House failed miserably on its message.

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1:40 pm EST
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Publishers Clearing House / PCH.com ^0 Second Word Finder

The 60 Second Word Finder game is not updating all time scores. In the last month I have scored 49,100, 48,300, 47,700,46,400,45,900, and 45,600 points, but never made the list of All Time Winners. THe same list of 10 winners stays the same for a month. The current leader has 41,800 and the lowest has 31,950. When I questioned this all I got was a boiler plate response to wait 15 minutes to update. It never updates. The same winner has been on the top for at least a month and the list of the top ten stays the same

Desired outcome: Fix the software or get rid of the list as the same people are always on top and nobody else has a chance to win anyway.

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12:52 am EST

Publishers Clearing House / PCH.com Technical and bad customer service!

I started playing your games on PCH over 7 years ago! Most of the same sweepstakes are still there and have never been given away. Your Search "giveth and taketh away" your scratch cards. So you can't even get those cards anymore. I had 20 dollars given to me on your Sweepstakes Wheel (showed the win), then you said I "did not win", it must have been a technical glitch showing me the win! You give the Daily Mystery tokens only 25% of the DAYS. You change the daily at 9:58 -9:59. instead of 10:00 pm MST daily. You pick your gift box giveaway anytime between 2:00 PM and 4:00 PM EST daily, when it is supposed to be picked at one set time. Your VIP start of the days on each given game is sporadic. You get awarded them only about 80% of the time. Your "Instant Win" , as well as your "Scratch" does not award your tokens when played, unless you reload EACH game played at least three times, so stopped playing these two totally! There is one thing consistent though! Each time I call you to retrieve my "EARNED" tokens, I have to fight for them (threatening to turn you in for fraud) with your representatives and supervisors. You tell me to delete cookies, cache, and history, turn my computer off and on, change my browser, or it is my computer. I have done ALL of these, and even have 3 different computers at 3 different locations and internet providers. I turned a friend onto your games, which she will not play anymore, and you say and do the same to her at a different name, e-mail, and residence, with a completely different computer and internet provider; along with a different browser. We can't ALL be wrong but you! I get other countries, but can not even reach an American, and I wish they would learn our language! One more consistency is us listening to your ads, sometimes even in Chinese, without fail. Or we can't even play your games. We do our part, do yours! And remember FRAUD IS FRAUD! No matter what country you are in!

Actually draw your prizes and award your tokens and money! Software should be corrected always. I have even caught mistakes on your Quiz facts (I am a teacher with many degrees)! Take accountability for your actions! NO MORE EXCUSES! An excuse is a feeble attempt to cover your mistakes! Have consistency in times! Our computers are all UNIVERSALLY TIME SET! Set yours! And remember "CUSTOMER SERVICE" should mean SERVICE GIVEN TO THE CUSTOMER! Don't treat us like criminals wanting "TOKENS"! They are not real money, only chances to win a prize that is NEVER GIVEN! We would not wast our times arguing with you for a mere chance to enter these fictitious sweepstakes!

Desired outcome: As stated above! You would not even allow me to put the last paragraph in this box!

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Publishers Clearing House / PCH.com In-depth Review

Website Design and User Experience: The website design of Publishers Clearing House (PCH.com) is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections and find what you're looking for. The color scheme is pleasant and not overwhelming, enhancing the overall user experience.

Sweepstakes and Prizes: PCH.com offers a wide range of sweepstakes and prizes for its users. From cash prizes to luxury cars and dream homes, there is something for everyone. The variety of prizes keeps the excitement alive, and the chances of winning are fair and transparent.

Trustworthiness and Legitimacy: Publishers Clearing House has been in the industry for decades, making it a trusted and legitimate platform. They have a strong reputation and have awarded millions of dollars in prizes to winners over the years. PCH.com operates under strict regulations and ensures that all sweepstakes are conducted fairly.

Customer Support and Communication: PCH.com provides excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They also keep users informed about the latest sweepstakes, winners, and updates through regular email newsletters and notifications.

Privacy and Data Security: Publishers Clearing House prioritizes the privacy and data security of its users. They have robust security measures in place to protect personal information and ensure that it is not shared with third parties without consent. PCH.com also provides clear information about their privacy policy, giving users peace of mind.

Payment and Redemption Process: The payment and redemption process on PCH.com is straightforward and hassle-free. Winners are notified promptly, and the redemption process is well-guided. PCH.com offers multiple payment options, including checks and direct deposits, making it convenient for winners to claim their prizes.

Overall Customer Satisfaction: PCH.com has a high level of customer satisfaction. Users appreciate the transparency and fairness of the sweepstakes, as well as the exciting prizes on offer. The user-friendly website design and excellent customer support contribute to a positive overall experience.

Additional Features and Services: In addition to sweepstakes and prizes, PCH.com offers various additional features and services. These include online games, daily lotteries, and a rewards program. These additional features enhance the overall entertainment value and engagement for users.

Complaints and Resolutions: While no platform is perfect, PCH.com handles complaints and resolutions efficiently. They have a dedicated customer support team that addresses any issues promptly and works towards finding a satisfactory resolution for users. Users can reach out to them through various channels, including phone and email.

Comparison with Competitors: Publishers Clearing House stands out from its competitors due to its long-standing reputation, wide range of prizes, and user-friendly website design. While there may be other platforms offering similar sweepstakes, PCH.com's trustworthiness and overall customer satisfaction make it a preferred choice for many users.

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Publishers Clearing House / PCH.com contacts

Phone numbers

+1 (800) 459-4724 +1 (800) 392-4190 More phone numbers

Website

www.pch.com

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