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1.2 532 Reviews

Duke Energy Complaints Summary

33 Resolved
497 Unresolved
Our verdict: If considering services from Duke Energy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Duke Energy reviews & complaints 532

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12:40 pm EST

Duke Energy Damage claim

As was widely disseminated on social media, I filed a claim for property damage during the recent power outage, complete with photos and replacement costs. The Duke Energy website says I will be contacted in 7 day and receive a confirmation, neither of which has happened. I have attempted to check the status of my claim, and Duke Energy directs me to Sedgewick, who then directs me to Duke energy. There is apparently no way for me to follow up on my claim!

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6:41 pm EST
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Duke Energy - Discrimination practices, deceptive and prejudice toward convention/religion

this is Complaint of anti-trust/Federal Trade Commission Act violation by Duke Energy Carolinas, LLC, Federal Employer Identification Numbers [protected],[protected] and [protected] not limited to; On 5 February 2024, after speaking with Duke Energy Company employees Lisa, Supervisor and Shaconna, manger/employee number 509822 the employee stated it is Duke...

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2:28 pm EST
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Duke Energy - Robbed secury deposit, billing adjust, denial of basic services of health emergency

I hope this letter finds you amidst a commitment to providing reliable and satisfactory services to your customers. Unfortunately, my recent experiences with Duke Energy have left me deeply frustrated and compelled to express my concerns through this letter. 1. Unsettled Security Deposit Refund: In March 2022, Duke Energy charged me a $155 security deposit...

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Is Duke Energy legit?

Our verdict: Complaints Board's thorough examination reveals Duke Energy as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, Duke Energy stands out for its commitment to quality and security. Clients considering Duke Energy should delve into its customer service record to gauge compatibility with their expectations.

Duke Energy earns 91% level of Trustworthiness

Perfect Trust Endorsement: Duke Energy achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Duke Energy. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Duke Energy's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Duke-energy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Duke Energy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Duke Energy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 530 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the duke-energy.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Duke Energy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:52 pm EST
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Duke Energy Billing / Accounts payable

Old Account # [protected] in Rockwell NC and I sold my home on Nov. 9, 2018. I called in to turn off the power in my name and notify that the house was sold - no new billing to be sent to me and paid my final bill when printed & available. I rec'd a call from collections on 12/1/2023 that I owed a past due bill for the home @ 1825 Emanuel Church Road? I explained that I had sold the house and it apparently sold last summer "2022". The billing during the sale transition was transferred back into my name due to a previous RTO that was supposed to be removed in October 2015. I have a copy of the Settlement statement from my sale in 2018 and my request to get this fixed has been denied by Duke Power? Multiple calls and people later and still no help for the bill balance of $256.36. This is a fraudulent charge of a bill on my credit.

Claimed loss: $256.36 for the Past Due BillNumerous hours for setting on phone and trying to get help with this issue and unknowable amount $$ for the collections hit on my credit

Desired outcome: GEt this bill removed from my name and get my credit corrected with the Collections department notice and A Formal notification from Duke Power on letterhead that it has been taken care of and the bill does not belong to Rebecca J. Hughes

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Duke Energy - Final bill

Date: 12/06/2023 From: Richard L. Howell 7739 Visionary Ct Manassas, VA 20112 Me. To: Duke Energy Complaint Department Reference: Account: Richard L. Howell 1207 E. Jefferson St Brooksville, FL 34601 Account Number: [protected] I received a “Final Bill” Billing Summary dated Nov 3, 2023. I am disputing this final bill because I notify Duke Energy in...

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11:03 am EST

Duke Energy Power bill

I am a Duke Energy customer who’s noticing a level of unwillingness to work with those who are indigent and on a fixed income. I’m wondering where all the helpful attitude and energy went that was present during the pandemic. But of course that was not going to be a consistent effort on the company’s part once they had the opportunity to cease and see said energy

Desired outcome: Ability to allow those who have paid off high bills in the past to continue to enter into payment agreements. I was told I maxed out on them for the year and with power bills getting higher I don’t understand.

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1:52 am EST
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Duke Energy Let someone do installment plans under my account not they want to disconnect

My name is April king duke energy allowed some to set my account up under installment plans that I did not do now they have scheduled to disconnect me me at fifty years old with kids in the home one who takes breathing treatments I’m on disability that’s my only source of income I am eligible for the Liheap program I have a child on disability with autism please I need help CIP program was going to pay 600 but they would not let them I’m going to get a lawyer and filing a law suit

Claimed loss: Disconnection

Desired outcome: I would love to get my bill paid but I really need some extra time and a chance to set up a payment arrangements I have kids and I’m fifty I just need some time please help me I’m worried

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11:03 am EST

Duke Energy My Nov electrical bill is 550 % higher than Oct

Elexis recommended that I get an Hvac technician to to check my heating pump to solve the 550 % increase in kWh hours between Oct and Nov. The technician from AirTech stated that my heat pump was working normal as it should The auxiliary heat was also tested and it pull the right amperage. Today, it was suggest that I have a Home Energy

Assessment check which I did some years ago where new shower heads was put in to save on water usage and i was given a case of low energy light bulbs.. All that Duke has suggested, I have done. Duke needs to check the accuracy of it meters or come up with a solution to this energy problem

Claimed loss: My energy bill is $94 dollars higher than last month

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5:49 pm EDT
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Duke Energy Service not stopped

My mother-in-law moved in August from the apt at Account #[protected]) 38576 Valley Oaks Cir Apt 106, Zephyrhills, FL 33540. An on-line account was created on August 26 and a stop service was requested. We have once again received a bill for 170.28 for OCTOBER. I have submitted payment but consider this level of service inadequate. I would like to avoid her having to pay that last month since she is on a fixed income.

Desired outcome: Refund payment to the card used for the on-line payment.

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4:31 pm EDT
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Duke Energy Energy bill

My electric bill has been about the same amount for several months. The last two months have used significantly less electricity, but my electric bill is approximately the same amount every month. I have talked with three representatives from Duke Energy, and they fail to explain to my why bill is not less. And the last two reps hung up on me! Very unprofessional!

Phone # [protected]

Claimed loss: This month's bill should be about $50 and last month's should have been $50.

Desired outcome: Please refund my $60.00

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1:11 pm EDT
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Duke Energy Multiple unannounced visits to my daughter's residence

Over the past few week's employees from duke energy have made unannounced visits to a home I own that my daughter currently resides. I am sending this complaint obviously for the overwhelming number of unsolicited attempts to get her to the door. At one point one of these two came to the home twice in the same day. These visits again are unannounced and with a company like duke you would think that a pre notification would be sent to customers like my daughter advising of these visits. I asked my daughter, and she has no knowledge of any notifications.

The second thing I would like to mention is the first person in the attached video walks up to the house and opens the screen door. In today's society this behavior is unacceptable and frankly very unprofessional. After he did that, it was then he stated he didn't see this (ring doorbell). Once he rang the doorbell turned his back and leaned on the post. The second individual waved his hand stating duke energy and he two leaned on the house. This is unacceptable behavior and a poor representation of their employer.

Desired outcome: advise why Duke Energy has made a number of unannounced and unsolicited visits to my home in which my daughter lives Advise on why Duke Energy seemingly made no announcement to customers of these upcoming visits and why.

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4:26 pm EDT
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Duke Energy - Monthly electric charges

I have had a solar system installed since 2018. At the start my monthly bill was around $12.00. Sometime in the future Duke was allowed to increase their monthly charge to $35.99. Starting in July according to a Duke representative the power generated by my solar system had suddenly decreased. In July I had net meter summary reserve over 1,000 KH. Since...

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8:20 pm EDT
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Duke Energy Billing

My name is Ronald Mirgab I am writing regarding 60 Mountain PageRd Saluda NC. In Septemberedged 206 dollars were bill account# [protected] The money was instead put on account#[protected]. I have called repeatedly and been informed the mistake has been corrected but the balance is still not on my bill. Please correct the mistake or explain why not. Ronald Morgan [protected] or [protected]@proton.mee

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2:51 pm EDT
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Duke Energy HR Benefits department

I need to talk to someone about my retirement account. I have called a total of 7 (seven) times today, Thursday 10/12/23, starting at 9:20 am EST. and last call at 2:42pm same day. I get transferred to the pension department and I get an automated message saying the regular working hours are from 8am to 5 pm Monday through Friday and to call back during these hours.

I seriously believe either someone laid out today, or there needs to be a wellness check in the HR department. I think they fell out.

Please contact me, Diana Turner in York, SC. I just called customer service and updated all my information, you should have it on file.

Thank you

Diana Turner

Desired outcome: A phone call from HR Department to help me with my benefits.

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12:04 pm EDT

Duke Energy Solar energy credits

I rented a home partly because it had solar panels and therefore a lower electric bill. Duke Energy did not make it easy even though the previous owners had been using the panels and all that was needed was a simple change of user. I filled out the paperwork as requested and, after a delay was told that since one letter was wrong in the address, it would have to be redone. The error was that Circle was misspelt as Curcle. I emailed them with the correct spelling but this was not acceptable, Eventually I called and was on the phone for two hours to finally get it completed only to be told that they could not backdate the application so I ended up paying the full amount for two months. This clearly was a delaying tactic, as is evidenced by the lack of any attempt to follow up. The previous occupiers had used the panels and so it should have been easy to switch the service over.

Desired outcome: Reimbursement for the first two months of solar credits.

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9:47 am EDT

Duke Energy Fire damage to property (house)

On 9-7-23 at approximately 6:15 PM a was observed at my home. The fire department arrived and distinguished the blaze. Duke Power was called; they sent someone to repair the power line that caused the fire. I called, reported the damage and filed a claim. as of today, I have not received a response from Duke. I have called three or four times, left messages and still no response or returned call.

The damaged wall and damaged water line need to be repaired so my rental tenant can return to his home.

Claim#-4A230979F7P0001

Desired outcome: First, I need a response; then I need the company to let me know if they are going to pay for the repairs that were caused by electrical arcing.

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7:03 pm EDT
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Duke Energy Please read...

I use to think Duke was a passable energy company but not anymore. Notice the constant rate increases? Check this out...

DUKE CEO Lynn Good salary

2021--14M

*2022--21M*

I recommend you research the website and you will find they give out 20k grants(free money) to NGO's who disperse YOUR money to people in this country illegally. Duke had the nerve to send out emails asking people to donate money to help others pay for energy costs. WHAT? How about the CEO donate HER wealth and lower the cost where it is affordable for ALL citizens! Please contact Duke, your insurance commissioner and Governor DeSantis and file a formal complaint. This is absolutely appaling and unethical on every level!

PS. I'm a Florida resident where it gets 95 plus degrees!

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Update by Kendra77

*Energy commissioner

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11:31 am EDT
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Duke Energy Electric bill

recent electric bill outrageously high - customers in my area voicing complaints online that Duke Energy in this area getting out of hand. billing period 7/28 - 8/29 is $200 more than last month's overly high bill! How can that be? Monitoring & adjusting temp in house same as last month - upping temp when gone for day, turn pool pump off at night and even gone for one week out of town where adjusted temp / ac to higher temp while gone - 7 days. No way this month's bill can be higher by $200 - please explain!

Desired outcome: Justify outrageous bill or refund/credit this error

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12:43 pm EDT
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Duke Energy Bill

I sent brian savoy and process my endorse bill for him to apply the principal balance to her principal account for set off. He wrote back threats and acted like he don't know what I was talking about. I then received an message from an lady I don't know, she was in possession of that same bill I sent brian. She said it was sent to her via email. Now this woman is in Florida. My personal information has been sent to her from duke energy! How is this? This is violation on all levels and I'm truly upset. My identity is highly at risk.

Desired outcome: Brian to do his fiduciary duties as TECI SMITH-OWENS is doing, (according to fed reserve 29,and etc). He has breached her by law and breach her identity to many. To investigate how my information was sented via email

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11:12 pm EDT
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Duke Energy Power outage

Every time it rains we're losing power because a limb or tree has fallen on a power line. My suggestion is that you bury the lines under ground or clear all limbs off of the power lines. This is the 3rd day in a row that our power has gone out! We have lost food because it takes 24 hours to restore. My child returns to school tomorrow. Duke Energy needs to come up with a solution. Very disappointing.

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Duke Energy In-depth Review

Company Overview: Duke Energy is a leading energy company that provides reliable and sustainable electricity to millions of customers across the United States. With a strong presence in the industry, Duke Energy is known for its commitment to innovation and customer satisfaction.

Services Offered: Duke Energy offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, their services include electricity generation, transmission, and distribution. They also offer energy efficiency programs and renewable energy options to promote sustainability.

Pricing and Billing: Duke Energy provides transparent pricing and billing options to ensure customers have a clear understanding of their energy costs. Their rates are competitive and they offer various payment methods, including online bill pay and automatic payment options, making it convenient for customers to manage their energy expenses.

Customer Service: Duke Energy prioritizes customer satisfaction and has a dedicated customer service team that is available to assist customers with any inquiries or concerns. Their representatives are knowledgeable, friendly, and strive to provide prompt and efficient solutions to ensure a positive customer experience.

Reliability and Performance: Duke Energy is known for its reliable and consistent energy supply. They invest in modern infrastructure and advanced technologies to ensure uninterrupted power delivery to their customers. With a strong focus on performance, Duke Energy consistently meets and exceeds industry standards.

Environmental Impact: Duke Energy is committed to minimizing its environmental impact and has implemented various initiatives to promote sustainability. They have invested in renewable energy sources, such as solar and wind power, and actively participate in environmental conservation efforts to reduce carbon emissions and protect natural resources.

Community Engagement: Duke Energy actively engages with the communities it serves through various initiatives and programs. They support local organizations, promote education and workforce development, and actively participate in community events. Duke Energy's commitment to community engagement is commendable and contributes to the overall well-being of the communities they serve.

Accessibility and User Experience: Duke Energy's website is user-friendly and accessible, making it easy for customers to navigate and find the information they need. The website provides a range of self-service options, including bill payment, energy usage tracking, and outage reporting, enhancing the overall user experience.

Overall Satisfaction: Overall, Duke Energy is highly regarded for its reliable service, commitment to sustainability, and customer satisfaction. Their dedication to innovation, community engagement, and environmental responsibility sets them apart in the energy industry.

Pros: - Reliable and consistent energy supply - Transparent pricing and billing options - Excellent customer service - Commitment to sustainability and environmental impact reduction - Active community engagement

Cons: - Pricing may be slightly higher compared to some competitors - Limited availability of renewable energy options in certain areas

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