NordicTrack
reviews and complaints

Norditrack Commercial X32i Complaint 1.22.24 11:43 am

I placed an order on 1/13/24 and called on 1/22/24 to modify the delivery address set for 1/31/24. This change would be 8 miles past the address given. I was told that this change cannot be completed due to the credit card company not allowing changes to delivery address. The request was to have the billing and shipping address the same, which should not impede the credit card company. When speaking with the delivery company (Ryder) they said that it would be fine on their end and to have NordicTrack make the changes.

I spent over an hour texting and speaking to 3 different representatives on the phone, two of which were supervisors. When I spoke to the third person, she listened for about 10-20 seconds before cutting me off and going into her spiel. She also indicated that it was my doing because I put that on my original order. Basically, it's preposterous to change orders once they are placed.

As indicated by the 2nd person I spoke with, the best that they could do was waive the change fee of $250.00. However, I would have to pay $50.00 or I would have to pick it up from the original delivery address and bring it to the other. Then I would have to schedule someone to come out afterwards to set it up 5-7 days later.

The charge just started posting to the financing company on the 18th. When I spoke to the first person, she could not indicate the amount that was officially going on the card to further indicate that it had not posted yet.

I just spent $4,600.00 on a treadmill. I am not paying a penny more. I purchased a FS8i in the past and just opened a gym in which I will need more equipment.

It would be really nice to feel excited about my new purchase and the benefits that it will bring. Instead, I regret my purchase and the desire to ever buy anything through NordicTrack again

Add a disclosure to final purchases that the order cannot be changed or canceled. Most of all, waive all fees and/or change the delivery address if the circumstances are reasonable.

21st November I reported My in warranty Rowing machine was defective..
Difficult to find anyone to talk to and even more difficult to get my rower fixed.
I have sent many E-mails and a few phone calls and I am no nearer getting a repair booked...
I bought a Bike and Rower from Nordic Track...
What a mistake, Great equipment but I'm screwed when it comes to customer service... They just fob you off with excuses...
I'm seriously considering cutting my loses on the rower and chucking it in the skip in favour of a Concert 2 rower...
I was going to buy other Nordic track equipment, thank God I did not...
Sad that a company can produce Great Equipment but can't help its customers..

I have one of your treadmills and absolutely love it but it is dangerous. I use the manual mode and it almost always starts out at 1 mph. There was a time it started out higher and today it started out 12 mph in the warm up mode. I fell and scraped myself bad on my arm and a bit of a scrape on my knee. My left leg is pretty sore. We purchased this equipment Dec 2019 and I would like an exchange for a nonfaulty equipment. I have photographs of the injury I have. I have a seizure disorder and this could have been a lot more dangerous than it turned out.

I had white glove assembly on my elliptical 10/7/2023 and after two minutes warming up the crank cover disengaged from the wheel and threw me off the machine. I also paid for maintenance and have got nothing but the run around from "customer service". Kept getting switched from departments and no emails have been responded to. Made me take multiple pics after already sending them pics clearly showing the problem. Finally had someone who claims a technician will contact me in 3 to 5 business days. And that parts have to be ordered.

I was mislead by Nordicktrack representative regarding a 3 year committment to IFIT. I urged them to NOT charge me for 3 years and was very clear in my message to the customer service representative. After several calls and a promise to review my calls, they replied that I indeed DID approve for the charges to hit my financing. I asked to review the recording phone calls and was denied that request. I am asking to have ALL IFIT charges removed from my financing

I ordered a $3k treadmill and was delivered a broken product. When I tried to turn it on, it made a horrible rubbing sound and then the screen would not turn on, but stay white. When I tried to call for service to repair, the company was horrible with communicating and following through with scheduling to fix it. I took multiple days off of work in order to meet the technicians schedule, to then receive no communication and no shows. Multiple times they did not even show up and then showed up 2 hours late, expecting me to be home. Here I am, 2 months later, I am fed up and called to get an exchange for a new product or a return. That could not be accommodated without having to pay a fee! How does it make any sense that I paid for a broken product, but then asked to pay to return it!

purchased a ntl89522.1 treadmill on feb 25 2023 The console was cracked, Have been dealimg with this , first the order was cancelled then finally we got the console. the rep set up a service S07772772565 which they cancelled on june 16 unable to find a tech they did not inform me of this, called on june 21 the rep informed me they could not find a tech in my area and to find one and they would re emberse me told the tech how can i find a tech if you cant? The rep said she would try to find a tech and email me Dont think this will happen need help getting my console replaced Its been 4 months dealing with this the web site in no help at all Please email me at [protected]@att.net if you can help

I purchased a treadmill from NordicTrack back in 2014. My treadmill is in immaculate condition. It was always very well cared for unplugged when I wasn’t using it for long periods of time but when I went to go plug it into use it an update, started and never finished. My screen iI purchased a treadmill from NordicTrack back in 2014. My treadmill is in immaculate condition. It was always very well cared for unplugged when I wasn’t using it for long periods of time but when I went to go plug it into use it the update started and never finished. My screen is stuck on a white screen now and my over $2000 treadmill is nothing but a paperweight now and the company tells me there’s nothing they can do but give me $400 off on another machine. I’m very upset about this, as for I am on a limited income, and I have MS so for me to walk out in the general area unless I have somebody with me is undoable… All I want is for my current treadmill to work properly.

We purchased this machine during Covid it was about $3k. The machine did not work on the initial set up. We wanted to return it and they wanted two hundred and something dollars to return. We thought that was strange beacuse it didnt work on initial set up. I really wanted the machine because of health reasons I wanted to start immediately working out in the privacy of my home. Since then We have had to change the mother board and the huge screen. Right now it is broken as I speak and we have to pay $150 every time the technician comes out. The company is a rip off and the product is not quality and you have to pay for service when the machine is brand new and constantly breaking down.

Dont buy any products from this company.

I purchased a treadmill 2 years ago and we did love it until about 2 months ago. It stopped working and we have been unable to speak to anyone at the company about locating a local service rep to come and attempt to fix the equipment. They only have auto attendants on the phone calls and chat bots on their website. If I would have known that this company's service was this bad, I would have NEVER purchased anything from them. They obviously do not care about current customer.

I purchased a treadmill in Oct 2021, less than 2 years. I paid to have it delivered and set up. The treadmill sounds like theirs something loose when running, I run 12min miles on 5 and burn 160 calories. It now says I burn 127 calories and when I turn the machine off it make a funny noise.

I called to get Service help and I'm told that i'm to pay $159 dollars to have it diagnose, free parts and then another $65 to have it fixed. I weigh 125 pounds and clearly theres a defect in this unit. I do not have the have the money.

My prior NodiacTrack gave no problem till about 10 years in. Thats why I choose to reinvest in one again. I'm 52, a weight of 125 pounds and have high blood pressure I run to help maintain it and for good health.

Purchased on 2/16/23 for $1917. Delivered a few days later. Assembled about 1 week after that. As of 3/31/23 I see the price has dropped to $999, no one at NordicTrack is willing to make a price adjustment. I kept getting shuffled around different departments until I finally requested a supervisor. Couldn't get one on the line. After being on the phone for 45 minutes, I asked to return the unit and I'd re-purchase at the lower price. They wouldn't accept a return. I've been using their products for 30+ years, ski machine, studio cycle and now the Fusion CST. This is NOT how you treat a lifelong customer!

Purchased Pro 1750 treadmill in December 2022 with expensive extended warranty and iFit subscription - product arrived inoperable, took till February to get technician out to rectify manufacturing error. Managed to use three times before it stopped working again. Cannot get a workout of any description to load on display - an error message 'connection error, please turn off machine.'

Sent multiple emails to the sales person and the support person form the first issue - all ignored. Submitted support request tickets on both NordicTrack and iFit websites with no response.

Simply apoplectic! The lack of after sales support is beyond unacceptable.

DO NOT BUY FROM THIS APPALLING COMPANY

On New Year’s Eve, NordicTrack sent an update to my treadmill and crashed the console. After 7 phone calls, they agreed that the console needed to be replaced. We had full warranty coverage and they said they would order and replace the console. We are now going on 12 weeks and no date for fixing it. In the meantime my iFIT and warranty coverage is ticking. I used to be a huge fan, the machine works great, but the software upgrade process is a problem and waiting 12 weeks for a repair is unacceptable. Do not buy NordicTrack.

We bought the Exp series, but the item had a faulty part. The ifit workout guide when automatically changes incline level, the treadmill belt automatically stops and freezes in the middle of a workout when the incline level goes over 10% and the entire treadmill stops working even after exiting out of the video.

We reached out to customer service to replace the part or fix the issue. It has now been over a month and we have not yet received an update on our case to any response from them on how they will resolve the issue for us. We bought the product a little over a month ago, and this happened on the third day of using the treadmill and we have not been able to use it basically ever since it was installed.

Moreover, the 30 day ifti trial has expired without us being able to use it at all!

The bike failed to power on in November 2022. We have an extended warranty. A service tech did some diagnostics over the phone and I sent some pictures. Based on that parts were ordered, We did not get them until January 2023. A local service tech came to install the parts, but the bike didn't power up. It turns out the power cord or parts were faulty. New parts were ordered. The tech came back Feb 3rd, but still the bike did not power up or turn on. Instead of filing his service report by Feb 6th or 7th, he didn't file his report until Feb 20th, today. We had to call the extended warranty people to get feedback. Another power cord is ordered and the tech will come out again, hopefully this Friday. This is aggravating and upsetting! It's going to 3 months, the bike is broken!

I am one of MANY people with this issue. Software update (automatic) in December & rendered the machine inoperable. We had a technician out & it needs a replacement (the computer component). The replacement costs several hundred dollars & is back ordered due to the widespread problem. This machine is barely 3 years old. Customer service will not get back to me & I’ve tried numerous times. Worst ever. If you look on FB, there is a page with the same complaints.

On December 30,2022, Rebecca Mitchell, submitted an order, ICS9572771, for a Console replacement. Part Number 409838 Console(Argon). I was told it would be shipped within the following 2 weeks. It is now February 13th and no console has been shipped. Today I looked up the status which shows to be IN PROGRESS (whatever that means). When I follow up with customer service, I'm told again that the part is still IN PROGRESS and will be shipped in the next 2 weeks. This seems to be a recurring answer.

Mitchell Agnew

I purchased a s 22i commercial bike in Nov 2021 after riding 100 rides my bike just stopped working. I tried resetting - didn’t help. Called customer service and for days I was on hold over an hour at a time before anyone answered. Most times I would have to hang up before an agent answered because I had other things I had to take care of. When I finally got an agent I told them we had an extended warranty but they said we had to trouble shoot first-agents are very limited on what they can do and do not seem to be very knowledgeable about the product. then they transfer me back into the que for me to wait on another extremely long hold time for the next agent to pick up. Finally console was sent out - if took 2 weeks to receive it and it wasn’t a new console and was scratched and missing the cooling fan off the back. we notified customer service, we sent photos to show them the damage. They had us go through more trouble shooting and then decided it’s a wiring issue do now they will not send another console they are sending the wire system. It sounds like this company really do not know what they are doing. I wish I would have read reviews before buying my bike has been broken since January.