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NetSpend - I want my money

Posted: 2015-02-11 by    shaquitap
Complaint Rating:  0 % with 0 votes
Netspend is holding my money their telling me that my card isn't blocked but I can't make purchases online neither can I make purchases in store these guys are rip offs thieves and crooks that need to be shut down......
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

NetSpend - blocked account

Posted: 2015-02-10 by    CandM
Complaint Rating:  100 % with 2 votes
I am thinking of filing a lawsuit against Netspend and will if not resolved by tomorrow. I had my tax refund deposited to a card with this company. I used the card for two days and then without notice or prior request they locked my account & claim it is for verification of my identity which has already been done through a reliable source. ..the IRS! I called was told to fax my driver license, ss card and utility bill and in 6 hours it would lift.. I was not provided a reference number. Called three times spoke to three different people to verify receipt of my fax... the third guy finally gave me...
Complaint comments Comments Complaint country United States Complaint category Tax Services

NetSpend - Card

Posted: 2015-02-08 by    Shayla Kim
Complaint Rating:  0 % with 0 votes
Hi NetSpend company. I received a NetSpend Debit Card not too long ago and I tried activating the card but it wont let me. I then ordered a few more and the problem still occured. I am furious and highly upset. It won't let me activate my card! It keeps saying in under 13 years old, whitch I'm not. It then tried to transfer my call to customer service and I waited for about an hour. YOU GUYS NEED TO FIGURE THIS PROBLEM OUT AND HAVE BETTER CUSTOMER SERVICE....
Complaint comments Comments Complaint country United States Complaint category Other

NetSpend - Poor Management

Posted: 2015-01-13 by    victim of slander
Complaint Rating:  0 % with 0 votes
The trainer named Rachel Altkens was very slandering and patronizing during the training session that began on 01/05/2015. She would make comments such as how she could care less about workers being late to training. At one point she stopped during a training session to explain how she was "starting to get pissed off" because one of the other black male participants was trying to explain himself. This past Monday i asked Rachel a question regarding the topic she was discussing. She answered my question but shortly afterwards she made a facetious comment saying "so dumb" that...
Complaint comments Comments Complaint country United States Complaint category Other

NetSpend - Massachusetts, North Adams - Charges

Posted: 2014-12-29 by    Judy Girard
Complaint Rating:  100 % with 1 votes
I received a NetSpend debit Visa card for Christmas, 12/25/14, after reading how to activate and the fees section I tried to return it to the place of purchase, they said because there was money on the card they couldn't take it back. So I decided try to activate the card and just use it one time. I called NetSpend on 12 27 14, after 3 people and over an hour on the phone they said it was ready to use. Today 12 29 14 I tried using the card and it was refused. Again I call NetSpend only to find out I had a balance of $39.50 out of $50.00 which I haven't spent a dime. I was furious and told...
Complaint comments Comments Complaint country United States, Massachusetts, North Adams Complaint category Credit Cards

NetSpend - Crappy Customer Service

Posted: 2014-12-26 by    Howard Kluge II
Complaint Rating:  0 % with 0 votes
I lost my original Debit card when I lost my wallet and I applied for a new one so I ordered one and had it RUSH delivered to my home. Well when I called their so called customer service they could not tell me the shipper or tracking # and had NO ACCESS TO THAT INFO and by the way they are charging my account $25 for the shipping of the new card. And they have NO WAY OF CONTACTING PEOPLE IN THEIR OWN COMPANY to find that info out and THIS IS CUSTOMER SERVICE? I called corporate and you only get their automated service and unless you know an extension # you GET NOBODY and NO OPERATOR IS EVER AVAILABLE....
Complaint comments Comments Complaint country United States Complaint category Other

NetSpend - The wort prepaid card company

Posted: 2014-12-24 by    Yalanda Johnson
Complaint Rating:  0 % with 0 votes
I had lost my debit card four days before Christmas which was horrible. I called netspend and asked to cancel debit card. I asked repvto expidite card cause I needed to have access to my cash before the holiday. I was told they don't have a expedite service in which they did. So I call and ask how I can have access to my money since I lost card. I was told if I buy prepaid netspend card I could transfer funds. Low and behold activated card and was unable to do that. Called the first rep who was rude told me it could not be done. No apologies for their mistake just rude. So I hang up call again...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - Texas, Austin - LACK OF SERVICE

Posted: 2014-12-01 by    JOKER89
Complaint Rating:  100 % with 1 votes
DEAR SIR/MADAM:
I AM FILE AN COMPLAINT TO NETSPEND CORPORATION FOR MY SIBLING, HIS RAUL BOBET. HE TRY TO COLLECT THE NETSPEND AND HE NEVER GET AN REPOSED FROM NO ONE. THEY DO NOT CALL HIM BACK. I HAVE AN ACCOUNT, ALSO. I AM VERY DISAPPOINTMENT OF LACK OF SERVICE THAT I AM RECEIVING FROM THEM. I SEND FAX AND EMAIL TO THEM....
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Banks

NetSpend - Unanswered dispute

Posted: 2014-06-23 by    Davidjruff
Complaint Rating:  0 % with 1 votes
Hello -

My name is David Ruffin and I have been a loyal netspend customer for quite some time now. I am writing you to discuss how displeased I am about a situation that I have incurred with netspend and it's employees that now has me at a loss with $163.95. To make a very long story short I had a dispute with a merchant QVC that resulted in me winning the dispute per mastercards guidelines. I disputed this transaction back in April and the dispute was won June 2nd. The representative that I spoke with back in April did not include the 2nd charge for the exact same dollar and...
Complaint comments Comments Complaint country United States Complaint category Banks

NetSpend - Unauthorized transactions!!

Posted: 2014-03-16 by    Melissa Lutes
Complaint Rating:  100 % with 1 votes
Both my checking and savings account have been have been cleaned out!!! I immediately contacted them!!! An unauthorized account transfer often referred to as a P2P was sent to someone named Julie White. To make matters even worse, my savings account was zeroed out as well, with no explanation at all. I asked her how someone could access my access codes and she just said, " it will be reviewed and we will be in touch." That's it, that's all the response I received. I've been with them for 5 years. I've never had a problem ever before!!! I then asked her how long before...
Complaint comments Comments Complaint country United States Complaint category Banks

NetSpend - fraudulently stole funds

Posted: 2014-01-15 by    NetSpend Fraud Victim
Complaint Rating:  67 % with 3 votes
I had paid my wife's insurance premium using my NetSpend card.
My wife had an accident and totaled the vehicle. We canceled our insurance policy and they refunded our policy payments retroactively to the date of the accident. The insurance company sent 2 refunds to the card they had on record (NetSpend). One on Thursday and another on Friday. A day later my account was frozen without notice or explanation.

When I called customer service (and I use that title very loosely because they're third world country customer service representatives are barely understandable)...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - unauthorized transaction dispute

Posted: 2013-10-15 by    B_Cunningham2005
Complaint Rating:  100 % with 3 votes
DO NOT GO TO NETSPEND. THIS IS A BOGUS BANK THAT CHARGES FEES ON ALL TRANSACTIONS. THIS COMPANY IS NOT LOYAL TO CUSTOMERS AND THE CUSTOMER SERVICE SUCKS. I FILED A DISPUTE THAT THEY HAVE BEEN GIVING ME BAD INFORMATION ABOUT PLUS NOW THEY REFUSE TO GIVE ME A PROVISIONAL CREDIT AND ARE SAYING THAT IT WILL TAKE 2 TO 4 MONTHS TO RETURN MY MONEY. THEY DO NOT HONOR WHAT THEY TELL CUSTOMERS. IT WENT FROM 10 DAYS TO 2--4 MONTHS. I HAVE NEVER KNOWN A BANK TO TAKE THAT LONG IN SECURING A DISPUTE FOR THEIR CUSTOMERS!! YOU HAVE BEEN WARNED...THEY WILL CHARGE YOU FOR EVERYTHING BUT WHEN IT COMES TO FILING A...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

NetSpend - Ripped me off

Posted: 2013-07-22 by    Crystal dees
Complaint Rating:  0 % with 0 votes
I'm am writing this to inform the people that netspend has ripped me off of my money which is 800 my card was charged by a company from overseas and when I contacted this company they said they did no such thing so I contacted my card companies netspend and made a report I had email the people that took my money I send the email of or conversation back to netspend and it clearly stated that my card should not have been charge yet I'm still waiting for my money I'm set up with netspend on direct deposit and this was done April 18, 2013 here it is July 23, 2013 I have not gotten my...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - i got frauded

Posted: 2013-05-13 by    mark gardiner
Complaint Rating:  0 % with 1 votes
Ok my wife and i were at her doctors appt when she got this supposed phone call from a david williams with david williams and assoc law firm stating he was a state suprem court of justice atty he told my wife that she had an outstanding bill of 750 dollars and she was being charged with three charges theft by deception and breaking two federal bank laws she was then instructed to pay the balance immediately and charges would be dropped so we told him all we had was 200$ he then instructed us to get a moneypack refill card thru vanilla or netspend so we did and payed it i called net spend and they...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

NetSpend - Ohio, Jackson - BLOCKED MY CARD FOR NO REASON

Posted: 2013-03-25 by    DONT USE NET SPEND
Complaint Rating:  100 % with 3 votes
We received our income tax of over $5, 000 & within 2-3 days had paid a couple bills & had spent almost $2, 000 when we went to Walmart & tried to pay for two little toddler bikes for our kids totalling $138 & it refused our card 5 times! So when we left Walmart i went to an ATM & tried to withdraw $100 & it wouldn't give it to me, said my card was locked & i needed to call customer service(JOKE).The following morning we called customer service only to be told that a block had been put on card for "fraud reasons" & now my husband who was in from Texas, where he works, had to fax them...
Complaint comments Comments Complaint country United States, Ohio, Jackson Complaint category Tax Services

NetSpend - holding tax refund hostage!

Posted: 2013-02-23 by    Gamble3000
Complaint Rating:  100 % with 4 votes
Completed my tax return with turbotax on February 2nd. I chose the option to receive my return on a card provided by Netspend. The money was deposited on the card from the IRS on February 13th. When I tried to activate the card, Netspend said that there is a block on the card, and to FAX my ID, SS card, and a utility bill. I did twice and was told that the FAX wasn't clear enough. I was then told that my money was returned back to the IRS. I'm very worried that I will never get my money. I suggest we all do something about this because this very unfair...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - Louisiana, Livingston - Hold on account

Posted: 2013-02-23 by    darrenandkandicelyday
Complaint Rating:  100 % with 1 votes
I received my netspend card and my federal tax refund was on there. We used the card 2 times and there was a block put on the account and they want us to fax our ID, SS card, and something with our name and address on it before they remove the block. I have faxed this over 20 times and they are still saying they didnt receive it. I am very disappointed and irritated with the it has been over a week and there is still a block and if they didnt get the paper someone else did, therefore someone else has my ID and SS card! I have tried and tried and they cant do anything without these, whenI put all...
Complaint comments Comments Complaint country United States, Louisiana, Livingston Complaint category Other

NetSpend - tax refund

Posted: 2013-02-23 by    jyc1960
Complaint Rating:  100 % with 3 votes
i as well as everyone else is getting the run around from netspend and i am trying to fight back as no one there will do anything so please go here and sign the petition thanks you

http://www.thepetitionsite.com/902/854/426/stop-netspend-from-keeping-our-money/...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - Michigan - holding my refund because its over the netspend load limit from irs

Posted: 2013-02-21 by    madlady1
Complaint Rating:  50 % with 2 votes
Netspend is holding my taxes and wont release them because its over the amount they load at a time and are saying i need to send more documents even called 3 way with the IRS rep and the IRS rep was so confused and never heard of this
They have my tax money hostage and its crazy...
Complaint comments Comments Complaint country United States, Michigan Complaint category Tax Services

NetSpend - Connecticut - refuse to unblock our tax return

Posted: 2013-02-16 by    chellybelly02261
Complaint Rating:  100 % with 1 votes
we just moved from another state. we filed our taxes through turbo tax as we always do and it gave the option to recieve the money our bank account number, a paper check or on the prepaid netspend card.. well because we are in the process of switching banks we decided on netspend.. we got the email that the refund was deposited in our account and the next day we recieved our card, so i activated it ( it only gave us the option to have 1 card) and within an hour of activating it, i got an email saying we need to call because there was a problem with the account. because we were busy we called the...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Credit Cards

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