logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (18 mins ago)
Fake Passport Websites
Scam or Real?
2. (21 mins ago)
Biotrim Labs
Company charges for nothing
3. (41 mins ago)
King Soopers
Abusive to Employees
4. (1 hr 1 mins ago)
indian fortune teller scam
psychic scam in melbourne, beware!!
5. (1 hr 34 mins ago)
CROYDON DENTAL
The rep was rude and refused to make the appointment

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

NetSpend Complaints & Reviews

Sort by: Date | Popularity

NetSpend - Unanswered dispute

Posted: 2014-06-23 by    Davidjruff
Complaint Rating:  0 % with 1 votes
Hello -

My name is David Ruffin and I have been a loyal netspend customer for quite some time now. I am writing you to discuss how displeased I am about a situation that I have incurred with netspend and it's employees that now has me at a loss with $163.95. To make a very long story short I had a dispute with a merchant QVC that resulted in me winning the dispute per mastercards guidelines. I disputed this transaction back in April and the dispute was won June 2nd. The representative that I spoke with back in April did not include the 2nd charge for the exact same dollar and...
Complaint comments Comments Complaint country United States Complaint category Banks

NetSpend - Unauthorized transactions!!

Posted: 2014-03-16 by    Melissa Lutes
Complaint Rating:  100 % with 1 votes
Both my checking and savings account have been have been cleaned out!!! I immediately contacted them!!! An unauthorized account transfer often referred to as a P2P was sent to someone named Julie White. To make matters even worse, my savings account was zeroed out as well, with no explanation at all. I asked her how someone could access my access codes and she just said, " it will be reviewed and we will be in touch." That's it, that's all the response I received. I've been with them for 5 years. I've never had a problem ever before!!! I then asked her how long before...
Complaint comments Comments Complaint country United States Complaint category Banks

NetSpend - fraudulently stole funds

Posted: 2014-01-15 by    NetSpend Fraud Victim
Complaint Rating:  67 % with 3 votes
I had paid my wife's insurance premium using my NetSpend card.
My wife had an accident and totaled the vehicle. We canceled our insurance policy and they refunded our policy payments retroactively to the date of the accident. The insurance company sent 2 refunds to the card they had on record (NetSpend). One on Thursday and another on Friday. A day later my account was frozen without notice or explanation.

When I called customer service (and I use that title very loosely because they're third world country customer service representatives are barely understandable)...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - unauthorized transaction dispute

Posted: 2013-10-15 by    B_Cunningham2005
Complaint Rating:  100 % with 2 votes
DO NOT GO TO NETSPEND. THIS IS A BOGUS BANK THAT CHARGES FEES ON ALL TRANSACTIONS. THIS COMPANY IS NOT LOYAL TO CUSTOMERS AND THE CUSTOMER SERVICE SUCKS. I FILED A DISPUTE THAT THEY HAVE BEEN GIVING ME BAD INFORMATION ABOUT PLUS NOW THEY REFUSE TO GIVE ME A PROVISIONAL CREDIT AND ARE SAYING THAT IT WILL TAKE 2 TO 4 MONTHS TO RETURN MY MONEY. THEY DO NOT HONOR WHAT THEY TELL CUSTOMERS. IT WENT FROM 10 DAYS TO 2--4 MONTHS. I HAVE NEVER KNOWN A BANK TO TAKE THAT LONG IN SECURING A DISPUTE FOR THEIR CUSTOMERS!! YOU HAVE BEEN WARNED...THEY WILL CHARGE YOU FOR EVERYTHING BUT WHEN IT COMES TO FILING A...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

NetSpend - Ripped me off

Posted: 2013-07-22 by    Crystal dees
Complaint Rating:  0 % with 0 votes
I'm am writing this to inform the people that netspend has ripped me off of my money which is 800 my card was charged by a company from overseas and when I contacted this company they said they did no such thing so I contacted my card companies netspend and made a report I had email the people that took my money I send the email of or conversation back to netspend and it clearly stated that my card should not have been charge yet I'm still waiting for my money I'm set up with netspend on direct deposit and this was done April 18, 2013 here it is July 23, 2013 I have not gotten my...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - i got frauded

Posted: 2013-05-13 by    mark gardiner
Complaint Rating:  0 % with 1 votes
Ok my wife and i were at her doctors appt when she got this supposed phone call from a david williams with david williams and assoc law firm stating he was a state suprem court of justice atty he told my wife that she had an outstanding bill of 750 dollars and she was being charged with three charges theft by deception and breaking two federal bank laws she was then instructed to pay the balance immediately and charges would be dropped so we told him all we had was 200$ he then instructed us to get a moneypack refill card thru vanilla or netspend so we did and payed it i called net spend and they...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

NetSpend - Ohio, Jackson - BLOCKED MY CARD FOR NO REASON

Posted: 2013-03-25 by    DONT USE NET SPEND
Complaint Rating:  100 % with 2 votes
We received our income tax of over $5, 000 & within 2-3 days had paid a couple bills & had spent almost $2, 000 when we went to Walmart & tried to pay for two little toddler bikes for our kids totalling $138 & it refused our card 5 times! So when we left Walmart i went to an ATM & tried to withdraw $100 & it wouldn't give it to me, said my card was locked & i needed to call customer service(JOKE).The following morning we called customer service only to be told that a block had been put on card for "fraud reasons" & now my husband who was in from Texas, where he works, had to fax them...
Complaint comments Comments Complaint country United States, Ohio, Jackson Complaint category Tax Services

NetSpend - holding tax refund hostage!

Posted: 2013-02-23 by    Gamble3000
Complaint Rating:  100 % with 4 votes
Completed my tax return with turbotax on February 2nd. I chose the option to receive my return on a card provided by Netspend. The money was deposited on the card from the IRS on February 13th. When I tried to activate the card, Netspend said that there is a block on the card, and to FAX my ID, SS card, and a utility bill. I did twice and was told that the FAX wasn't clear enough. I was then told that my money was returned back to the IRS. I'm very worried that I will never get my money. I suggest we all do something about this because this very unfair...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - Louisiana, Livingston - Hold on account

Posted: 2013-02-23 by    darrenandkandicelyday
Complaint Rating:  100 % with 1 votes
I received my netspend card and my federal tax refund was on there. We used the card 2 times and there was a block put on the account and they want us to fax our ID, SS card, and something with our name and address on it before they remove the block. I have faxed this over 20 times and they are still saying they didnt receive it. I am very disappointed and irritated with the it has been over a week and there is still a block and if they didnt get the paper someone else did, therefore someone else has my ID and SS card! I have tried and tried and they cant do anything without these, whenI put all...
Complaint comments Comments Complaint country United States, Louisiana, Livingston Complaint category Other

NetSpend - tax refund

Posted: 2013-02-23 by    jyc1960
Complaint Rating:  100 % with 3 votes
i as well as everyone else is getting the run around from netspend and i am trying to fight back as no one there will do anything so please go here and sign the petition thanks you

http://www.thepetitionsite.com/902/854/426/stop-netspend-from-keeping-our-money/...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - Michigan - holding my refund because its over the netspend load limit from irs

Posted: 2013-02-21 by    madlady1
Complaint Rating:  50 % with 2 votes
Netspend is holding my taxes and wont release them because its over the amount they load at a time and are saying i need to send more documents even called 3 way with the IRS rep and the IRS rep was so confused and never heard of this
They have my tax money hostage and its crazy...
Complaint comments Comments Complaint country United States, Michigan Complaint category Tax Services

NetSpend - Connecticut - refuse to unblock our tax return

Posted: 2013-02-16 by    chellybelly02261
Complaint Rating:  100 % with 1 votes
we just moved from another state. we filed our taxes through turbo tax as we always do and it gave the option to recieve the money our bank account number, a paper check or on the prepaid netspend card.. well because we are in the process of switching banks we decided on netspend.. we got the email that the refund was deposited in our account and the next day we recieved our card, so i activated it ( it only gave us the option to have 1 card) and within an hour of activating it, i got an email saying we need to call because there was a problem with the account. because we were busy we called the...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Credit Cards

NetSpend - Kansas - Loyal Customer in Disbelief

Posted: 2013-02-06 by    Jakki A
Complaint Rating:  40 % with 5 votes
I can not believe after being with a company for years I would be treated like this. I have my check directly deposited and after my husband called and said my card was declined, I wasn't worried because I assumed Netspend was safe. Boy was I wrong! After seeing charges I actually made and then to have charges clear across the country charged on the same debit card, on the same day, you'd think Netspend would fix it. In fact Netspend boast on how secure your money is. Well after I made the initial call to discuss fraud charges, they processed more charges on my account. Now I have 0 dollars...
Complaint comments Comments Complaint country United States, Kansas Complaint category Savings & Investments

NetSpend - Texas, Houston - LACK OF ASSIST SERVICE

Posted: 2013-01-29 by    dick gibson
Complaint Rating:  0 % with 0 votes
DEAR SIR/MADAM:
I AM FILING AN COMPLAINT THE NON-BANK THAT I DEPOSIT MY GOVERNMENT CHECK. I BEING THEIR ABOUT IN THE BANK, NETSPEND. FROM SEPTEMBER 2009 TO THE PRESENT TIME. ON, JANUARY, 28, 2013, THAT I SAW AN CHARGER OF MY ACCOUNT WITH NOT MY PERMISSION. THE AMOUNT OF $203.95. AND, THEY DO NOT WANT DO ASSIST. WITH PROBLEM. ALSO, I AM PLANNING TO TRANSFER MY ACCOUNT TO A BETTER PLACE. I NEED AN ASSIST WITH THIS PROBLEM.
THANK YOU VERY MUCH....
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Banks

NetSpend - Texas - false promises

Posted: 2013-01-27 by    galvgal
Complaint Rating:  100 % with 3 votes
can someone help. I have fallen for these advertisements saying I have won $5000 on a netspend prepaid visa card and have had many sent just to activate the card and get nothing. and thats not the only lie they sent me my card when I opened a new account with netspend and along with the card a letter saying I was approved for a $500 line of credit if I activated my card on netspend web site along with this approval code. im really upset I feel like netspend will do or say whatever it takes to get people to sign with them. they have messed with me too much and I dont know if I have a lawsuit. when...
Complaint comments Comments Complaint country United States, Texas Complaint category Banks

NetSpend - Fraud On the account

Posted: 2012-05-14 by    rcspeedmart
Complaint Rating:  67 % with 9 votes
All the money was stolen from my card $890.00 on 05-12-20012. 2 days before this happened my account was blocked so i called customers service and was told that somebody has been calling in on my account and they askedd if it was me and I said no and that the person was 1 digit off and so that's why they blocked my account OK good. Then I was told that i had to send over documents to the fraud department. I asked to speak to the fraud department then I was told that I could not speak to the fraud department because the fraud department does not speak to customers directly I could only fax them...
Complaint comments Comments Complaint country United States Complaint category Banks

NetSpend - ACH return fees

Posted: 2012-03-08 by    Debbie S.
Complaint Rating:  0 % with 0 votes
Netspend does not reimburse fees that Paypal incurrs on your card. Even though I submitted a letter showing Netspend that it ws their mistake, I was told that the $4 in multiple attempts to get a large amount on the card on the SAME day was their error. They told me to look at my contract. So I closed the account....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - unauthorized transfer

Posted: 2012-02-14 by    Takira Lowe
Complaint Rating:  50 % with 2 votes
PLEASE NEVER USE NETSPEND. I HAD MY TAX RETURN DEPOSIT IN MY ACCOUNT ON THE 8TH OF FEB 2012 AND BY THE 10TH OF FEB 2012 I HAD AN UNAUTHORIZED TRANSFER TO OCCUR. $2, 440.00 WAS TAKEN OUT MY ACCOUNT AND TRANSFERRED TO SOMEONE I DONT KNOW. I FILED A COMPLAINT AND NOW WAITING ON AN AFFIDAVIT FROM THE COMPANY THROUGH MY EMAIL 24 TO 48 HRS IS WHAT THEY TOLD ME ITS 2 DAYS LATER. TOMORROW IS THE DEADLINE FOR THEM I SWEAR IM TAKING THEM TO THE MEDIA. THERE ARE SO MANY HORROR STORIES ABOUT NETSPEND I WISH I WOULD KNOWN....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

NetSpend - New Jersey - direct deposits

Posted: 2012-01-30 by    essence2
Complaint Rating:  80 % with 5 votes
Ive been using netspend for years never had a problem. The one time i decide to put my refund on my card they wouldn't deposit it, Kept giving me the run around really frustrated me have bills to pay is why i decided to do so. I would advise anyone thinking about using netspend DONT DO IT!!! I really wish i would have taken some time out to research them I would have never signed up for this BS card!!! Canceled my card went over to visa no problems yet....
Complaint comments Comments Complaint country United States, New Jersey Complaint category Unauthorized Charges

NetSpend - direct deposit

Posted: 2012-01-25 by    courtneypitts
Complaint Rating:  0 % with 0 votes
they told me that i wouldnt have any problems being a tax preparer as far as recieving my fees charged to those customers onto my card and they blocked the card when the fees became available on the card today. to add to the problems, they will not let me close the account. bottom line they lied to get me and 20 of my customers business....
Complaint comments Comments Complaint country United States Complaint category Banks

Videos

Beware of Get Rich Quick SEO Scam Artists

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?