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NACA Complaints & Reviews

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NACA - New York, New York - Mortgage

Posted: 2015-06-27 by    Long Island Lady
Complaint Rating:  0 % with 0 votes
I am now a homeowner because of NACA. I feel so blessed !!
I took me about a year to get my finances and credit in order but NACA walked me through it every step of the way. I had monthly meetings with my counselor. We reviewed the every item on my credit report. I had to do a lot of leg work, going to get proof some of my bills were already paid, or writing a letter of explanation. I had to stay on top of my employer to submit proof of employment and my landlord to send in a form to confirm I was paying on time. I had to prove I was registered to vote, and volunteer to help at a NACA event,...

NACA - Georgia, Lithia Springs - Home Modification

Posted: 2015-06-23 by    d2015
Complaint Rating:  100 % with 1 votes
I contacted NACA in 2012 to modify my mortgage. I spoke with someone over the phone. I submitted paper via mail. With a few weeks later I was advised to attend an upcoming event in my city. I attended the event with all proper paperwork. Part of the process at the event I spoke with a helpful counselor over the phone and later talked face to face with a counselor advocate. The process was tedious, however the outcome was favorable. The conversation face to face with a counselor advocate who was a comfort and the person was very knowledgeable.
I will use there other services....

NACA - Massachusetts - assistance

Posted: 2012-09-27 by    Latay
Complaint Rating:  0 % with 0 votes
If you have anty complaints about the NACA process or any issues obtaining the information you need please submit your NACA id # as well as a detailed explaination of your issue to lmassey@naca.com . I will address all concerns and make the NACA experince a experince that you will never forget . Our goal is to provide excellent leadership and customer service while educating you on home ownership . Have a great day !...

NACA - Texas, San Antonio - fraud

Posted: 2012-07-18 by    Cecelia Garcia
Complaint Rating:  0 % with 0 votes
I lost my home in 2005 after being layed off. We began the process in 2011 here we are in July 2012 and nothing. I resubmitted everything at least 12 times invited everyone in the church to join and apply it is a fraud. Its as if the the main office wants loans to fail. May everything that is done in secret be exposed in Jesus name. Please don't waste your time it is a fraud a huge lie. I wanted the program to be real and not fake but it is not...who wants to keep their family homeless not us but I can't say the same for NACA....

NACA - false promises

Posted:    MO666
Complaint Rating:  100 % with 1 votes

NACA - Bad customer service

Posted:    Kevin
Complaint Rating:  100 % with 2 votes
Now days mortgage companies don't understand what the customer is going thru because its not them. We're all living in a world where people just don't care, respect is no more. Making money off of the consumer is the key. and if you don't have money they don't care. I attended The NACA event at the Los Angeles Convention Center what a joke. You go to a suppose to be orientation, your sitting there for 3 hours and then later told you need to come back to see a counselor because its to many people there, your told you will get a call, or a text, or an email for a appointment...

NACA - Missouri, Kansas City - Something seems fishy

Posted:    Jaded Me
Complaint Rating:  100 % with 10 votes
My husband and I tried to buy a home using NACA in the Kansas City area. We went through their complicated process for over a year. We finally decided that they were untrustworthy and used a different lender. We have great credit and we were asked to provide all kinds of extra paperwork besides our credit scores to get pre-approved for a loan. We had to watch every penny that we spent from our savings to cover a payment shock. Peoples' costs can vary from month to month especially during tax time so it was annoying. We finally got into a contract for a really great bargain on a house in a great...

NACA - New Jersey, Trenton - fraud, theft by deception

Posted:    anonymous36
Complaint Rating:  89 % with 9 votes
Sometime ago I contacted the people at the Neighborhood Assistance Corporation of America. I paid the fee to join and I sent them all of my homeowner's information. They told me that they help people so that they do not lose their homes. I spent hours on the phone as well as in person, giving them documentation to save my home. I spoke with many representatives, including the top representatives of the organization. They did nothing! They are connected to Exit Realty, which I believe also is a company that is only interested in assisting real estate investors and the real purpose of NACA is...

NACA - Bad service

Posted:    OctR54
Complaint Rating:  82 % with 33 votes
I started working with NACA in July 2009, I am in need of a loan mod. I've done everything required, I've had patience in that they didn't call me the first 3 times, I've had no follow-up to date, I've called faithfully each month, and endured the phone disconnecting, holding for 1+ hours each time and talking to counselors who tell me something different each time. I've referred several people to NACA and don't know of any sucess stories yet. Every counselor that I talk to tells me someting different, its been 5 months and nothing. They tell me to continue to...

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