Molly Maids reviews and complaints
Behaviour, Unprofessionalism
We hired Molly Maids, because my partner had just finished Cancer treatment, & needed help with housework. This was not a luxury service, but one that was meant to support my partner, to take some worry of her. We paid for a spring clean, £90 for two cleaners. This was done well, howeve4r after a few regular cleans, it was clear the standard wasn't the same. It is an expensive service, and one we expect to have a decent clean from. I was assured by the local franchise owner, that big houses were not a problem, and they were used to busy households. This clearly wasn't the case! We had a concern about the cleaning of a toilet, which I emailed the local FO about, (mainly because my partner was still at risk from infection post chemo) this was mentioned to the cleaners, and when they next came, one in particular was abrupt, about the fact she had, had a call back. This was discussed, and we thought, the end of the matter. This was until 12 June 2016, when the cleaners came, my partner was doing School drop off, and I was upstairs. I came down to hear the cleaners insulting our home, the condition, the fact the house isn't clean enough for them to clean. Even though we were doing more and more of the cleaning. The didn't do three rooms, they didn't need to load DW, or wash. After hearing such negativity, I gave them notice. I then phoned my partner, to let her know what had happened. The cleaner was listening outside the door, and shouted at me. I told them both to leave, and the same cleaner said very loudly she had got up early to do this job, and continued to be unprofessional.
I'm afraid I would NOT recommend this company!
Country of complaint: United Kingdom
Address: Worthing England West Sussex
Website: mollymaids.co.uk
Damages
Since August 20th we are battling with Molly Maids to take care/pay for damages one of their cleaning crew caused to our wooden floor. We worked with Molly Maids to get Insurance Adjusters to the house, complied with their requests for repair estimates and were promised by the franchise owner and manager that this repair will be taken care of no matter what. After battling with Molly Maids insurance company ( a unknown company name) for weeks they decided that they did not want to pay the claim. The franchise owner again promised he will take care of it and will pay this repair out of his own pocket. He requested another estimate from a different floor repair company. This company as of today has not showed up...and Molly Maids is QUIET! Now we have to spend more time and get this case to court - to sue the Franchise office for the damages done and the Regional office for misleading customers by selling their services as 'fully insured'. ( I was not able to attach a picture of the damages - reason : photo too large; max size 2 MB)
Company Business Name: Molly Maids
Country of complaint: United States
Address: Carpentersville, IL 60110, Greyslake, Illinois
Terrible Service, both cleaning and customer service
Recently we had hired MOLLY MAIDS cleaning service to clean a house we were going to move into. They were to come on Tuesday and we were to move in on Saturday. They charge $80/hr for their service. The two women who came to the house spent 4 hours, CHARGED FOR 4 HOURS however their work was HORRIBLE! For example, the floors, cabinets, surfaces are dusty and some that were hidden (such as closets) were filthy. The company was told specifically what to clean aside from what they were supposed to and they neglected our request. I had stopped by the house while thet were cleaning- about 2 1/2hours into thier time and they had only cleaned the bedrooms, which were not well done AT ALL! I unfortnutely had to leave due to baby-sitting issues, but apparently they stayed for an hour a half more. My husband later went to the house that evening to find that the basement, laundry and bathrooms were not touched! I arrived Friday, the day before our move in date, and I was horrified and LIVID at what they did and mostly DID NOT DO! I am so dissapointed with this company. My husband called that Tuesday evening to complain and the molasses-type rate at which the workers were going (and were charging for) and at the horrible quality of service. Upon speaking to the manager, the only compensation they could give was $20 OFF OF OUR WHOLE BILL! Our bill was $320 before the "major" deduction. I did not think this "professional" cleaning service needed babysitters! If the company needs witnesses to how bad of a job was done, I can provided the numbers of our contracter and painters who would have seen thier work.
As a professional who works with people, if there was a complaint about my service, my manager would thoroughly investigate why my client was not satisfied. Carla, the manager of this company, however, said sorry- here is NOTHING! When I saw what a horrible job was done, I even called her that Friday and she did not even have the courtesy to talk to me, she had a secretery Susan tell me that she already spoke with my husband and the bill was already taken care of. If you ask me, she should be doing spot checks, and/or taking a class on how to actually manage a business- and that does not mean, send out workers to twiddle thier thumbs and lie about what they did, then you close your eyes and ears when the customers are not satisfied. Normally we would have fought this, but we have way to much to think about with our move. However, I cannot let this go.
I will NEVER, EVER be using Molly Maids service ever again. Instead I will be hiring a business that is preofessional, thorough, has better customer service and has a manager that knows how to manage thier workers.
AND I STRONGLY SUGGEST YOU DO THE SAME.
For reference this is the Molly Maids of Des Plaines, IL with Carla as the "manager".
Company Business Name: MOLLY MAIDS
Country of complaint: United States
Address: Des Plaines, Illinois
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked for molly maids from June 10, 2013 until June 28, 2013. I quit because they kept putting me with someone who was a bible thumper the entire time. Yes, i believe but I don't want to hear about god from 8am until usually 5pm sometimes later. The woman, yelled at me in the homes with customers there or not, didn't matter. (UNPROFESSIONAL) and then we got behind one day because after she yelled at me, the guy went over EVERYTHING and made us wait which made us late all because she couldn't be professional about it and pull me to the side to tell me I missed it. Then about a week later we were doing an initial cleaning at a home, and we only had two hours. I did the kitchen quickly like I was told to do, so we would meet the time limit, and she made us stay for another two hours to fix everything, telling me she would get me wrote up, I was going to lose my job, I'm stupid and everything else. I started crying because she was such a ###. But I stuck it out. That friday, june 28th, I woke up late, so they fired me. I went to apologize and they rehired me under the understanding that it didnt happen again. So one of the managers took me to a home that two girls where already there. They wouldn't let me in the home. I had to walk 25 minutes, to meet my father who picked me up. We drove back to the office and the other manager apologized, and let me take the day to myself. She asked if I would be back on Monday and I told her probably not. They "fired me" for not showing up on Monday. so on July 5th, 2013 I go to get my check for those two weeks. My check for 9 days, since I went home the one friday, was 235.22. But my first check for 5 days, three of which were early days, was 274.61 after taxes. So I go inside and tell them my check is short, one manager walks out to her car pissed and left and the other tried to blow me off. I asked them why it was that small and she said because I missed so many days! I missed one because their girls wouldn't let me in the home! But ok. so she figured it out the I should have had almost 600 on my check. It is 235.22. They shorted my check on top of everything then had the nerve to ask me not to contact corporate. Really? This is the Molly Maids in Melbourne Florida on US1 by the gas station and right off Pindea Causeway! Anyway can anybody help me?
I worked for molly maid and the girl worked with used the mop in the tub to save time. I told her that was gross but she said they would not know the difference. They clean with Windex through out the home to save on furniture polish. I had to stop working there. The short cuts they took were not very professional.
I've worked with Molly Maid in the past and have had great service, do they offer laundry service?
cleaning
I would like to complain about the way that the manager sandra at molly maids cleaning company in wimledon surrey treats her staff. I booked a clean with molly maids a week ago, the girls came, 1hour late. I was very cross as i clearly stated to sandra that i needed an early clean as i was going out late morning. The girls were very sorry, and explained about what they have to do in one day. We all got talking and they told me a bit more than they maybe should have. I was absoloutly discusted! The girls clean up to 6 houses a day, and sometimes only earn £28! They start at 8.30 and dont get home untill 6-7pm most nights because they travel all the way from wimbledon to places like fulham, chiswick, brentford! They dont get no luch break, they dont even earn a set hourly rate, they dont earn the same everyday. They dont get sick pay, get moaned at if their day hasnt gone as the team in the office had organised. girls get sacked if they are not liked for any reason by the manager sandra, and the most disturbing one of all, the manager sandra basically gossips about the staff she dont like to all the other staff and causes trouble. It really upset me to hear that the way these girls, and lots of other girls at molly maids in wimbledon get treated. I hope this complaint gets heard and the girls at molly maids in wimbledon get treated the way that they should considering how hard they work.
Company Business Name: molly maids
Country of complaint: United Kingdom
Address: England, Surrey
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful service by franchise in sunninghill Sunningdale and Ascot, Berkshire. Cleaners were dirty and smokers. Service was beyond awful. I was told I had to pay the bill no matter what otherwise threat of small claims court would be used. The owner of that franchise (Dee) kept repeating that the company offers service guarantee and can send cleaners back to do the job again. Why would you want cleaners that did a bad job back in your house?! Awful service. Do not use them!
I worked for a Molly Maid in Surrey for many years, and YES this does go on, the staff are treated disgustingly and YES they are sacked for no reason other than speaking out about problems that arise. The gossiping and back stabbing that goes on with these franchise owners is shocking and nothing more than playground bullying. The girls have all their personal business spread around and there is absolutely no confidentiality. So unless you have worked for these franchise owners BAYDEN you have No right to comment.
I am very disappointed in the Molly maid of north shore. I live over in glen cove NY. I have been their customer for six months and I had enough. My main concern is that they cant keep any of their employees. they keep firing them. So every two weeks I get a new crew. I am an older woman that lives alone. I don't feel safe letting these new people into my home. And it seems that the young girls have had no training. Very disappointed. I can deal with one or two things being missed but they miss a whole lot and often. One time they didn't do the entire bathroom. I feel like I have waisted my money . And too often no one answers the phone in the office. I try to make payments but they never call me back and then send me invoices. I am very upset. And the operations manager is very rude. Smart remarks are uncalled for.
awful service! and a family gold heirloom bracelet and cameo ring were stolen from my antique vintage box in my living room. unfortunately it was not discovered until i went to wear them. horrible customer service. they could care less. I was foolish not to call the police. but because the girls are always different except for 1 i would not know whom to accuse.
STAY AWAY !
Hmmm, I take these "comments by staff" with a pinch of salt. I have used Molly Maid for many years, and also know Sandra (Wimbledon) personally - although she does not operate the Molly Maid franchise I use as I live in a different area. It is all too easy for staff, and customers, to ### about employers and services provided but actually they have no idea about the hard work that goes on 'unseen', by the franchise owners to keep those very staff employed. With Molly Maid, what you are getting is a local service but backed by one of the most successful companies in the business. They have a very good complaints procedure which, if used properly (unlike a badly written posting on here), will sort the problem efficiently - we all know problems happen in any line of business. Some people will never be satisfied with any kind of service - whether it's a cleaning service or one from your local garage - and show their lack of integrity and intelligence by commenting unfavourably on forums like this. Personally, and like many others I know, I am very happy with Molly Maid and will continue to use them in favour of less effective companies.
Interesting comments about professional services . I operate a maid service and we are NOT a franchise. We are a locally company and hire girls who would be independent cleaners but would rather work for a company so that tax, social security and worker's comp insurance are taken care of. In addition, we supply safe effective supplies and equipment so the worker has minimal expenses. I might suggest that you consider locally owned family operations in your area and check with their references as well as the Better Business Bureau to see if they have any on-going complaint patterns. In this economy many people are "starting" their own cleaning business and haven't got a clue what all that entails. It is a good idea to choose a company that has been in business a minimum of 5 years. I hope these pointers from the "inside " of the industry are helpful.
I have used Molly Maids before in TN and everthing you mentioned so far has been right on target. I felt so bad for the girls. No lunch breaks, some of their cleaning techniques are not sanitary for the employees. With a full schedule it is almost inevitable that they take shortcuts inorder to have enough time to finish the required tasks. The girls also told me how they would be required to drive from Hendersonvill, TN, to Downtown Nashville, which is ENTIRELY TOO FAR OF A DRIVE. These girls had a office that was located in Old Hickory their manager was a man. They said they sometimes worked from 7 am to 7 pm. After hearing about stories from the girls I decided to stop using cleaning services and just hire a independant house cleaning lady.
I rather hire a regular cleaning lady for many reasons;
1. I am goin to pay a lot of money for some one to clean my house, then I expect the worker to get paid the money. Not some person setting behind a desk doing nothing
2.my watch I can make sure that a cleaning lady get a lunch break
3. I can assure that the person I hire is performing her duties in a sanitary manor.
I can't beleive that there are people out their still being treated like this. This is 2010 for heaven's sake.