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4.1 124 Reviews

Mediacom Complaints Summary

95 Resolved
29 Unresolved
Our verdict: You can expect a very good level of service from Mediacom. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Mediacom reviews & complaints 124

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3:22 pm EST
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Mediacom Internet & phone

I was a longtime customer with mediacom personal, a business associate with mediacom convinced me to switch to a business account so I would receive 25g in internet speed, however our infrastructure on my street will not allow this, after several times having a serviceman come out and tell me is was my security system that was causing my system to slow, however we have two internets for that purpose, and to use century link as a back up for both services are horrible on this street. we do have fiber optic 1 block away however it would be to costly to cross the street with it! Mediacom mislead and lied to me about the service that could never happen with the infrastructure on this street! I would still be with mediacom on a personal account if I had not listened to the sales guy who convinced me to switch to a business account!

Claimed loss: $13500

Desired outcome: call your creditors off! Do not charge for a service you could not provide!

Confidential Information Hidden: This section contains confidential information visible to verified Mediacom representatives only. If you are affiliated with Mediacom, please claim your business to access these details.

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Update by Gary Kemper
Jan 20, 2024 10:58 am EST

Inactivity? I am waiting to hear back from you! What are you working with mediacom? Someone please reach out to me, I am not letting this go! You need to tell me what the next step is!

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Mediacom Charged when I should not had been charged

We ended up moving and our new location we were not able to get Medicom, so I had to cancel. After I canceled I had to take the equipment to the closest location and after I was done with that the following month they charged me again by automatically pulling the money out. Well they were not supposed to had pulled it out. I called and they said that within 2 weeks I would receive a refund check in the mail. Well 2 months later and about 4 or 5 phone calls later today being the last phone call, still no check and her saying it could still be another 4-6 weeks. They had no problem taking the money when they were not supposed to and did it very quickly and now that they owe me money back, it is taking for ever. I am not Happy by any means and I will never get Medicom ever again and I will tell anyone and everyone not to get it.

Claimed loss: I am owed a little over $100.00 and I want it now.

Desired outcome: Y'all were able to take it out of my account and so you should be able to put it back into my account. Stop telling me that in a couple weeks that I will receive my check and just put the money back.

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Mediacom - Customer service team

I made a call to MediaCom on Saturday, November 18 at 6:02 p.m. I called because we had been without internet for 3 days. Servicemen had to come to the house and rerun lines from the pole to our house. The serviceman stated that the box at the pole needed some work which was another team member. So we waited another night. We purchased a new modem. We were...

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Mediacom service

your customer service is absolutely terrible. you have terrible communication through departments, which i consider unacceptable. also, i shouldnt have to fight nor wait a week plus to get my information needed to view my bill, when it was NEVER given to me and has only been sent online.

as a customer service manager of over 8 years, i recommend you reevaluate how you handle situations and customers and you most definitely need to fix your all around communication in your company.

Desired outcome: a better customer friendly company.

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Mediacom Equipment ruts in your front yard not repaired

Mediacom Customer Service / Maintenance Repair-

Our front yard has been disrupted for the past 7 months by an above ground live mediacom cable that was not buried until today 6/28/23. Today I talked to the 3rd party hired contractors representing mediacom who finally buried the cable and said they would repair the damages to the front yard from their heavy equipment (divots and large ruts in grass in our front yard) before they left today. It is now 9pm and dark. They did not repair these large ruts completely and I am now reporting this and want to hear back from Mediacom as to when in the next week when this will be repaired. We have waited for 6 months+ for the cable to be buried and hope we wait less than one week for our front yard to be repaired. Please tell us when?

Desired outcome: Front yard divots and ruts filled with dirt and grass seed and covered with straw.

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10:51 pm EDT
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Mediacom Internet

I just called today to set up service after talking to 2 representatives. We finally got set up. Not one of your representatives told me of a 160.75 install fee. Until I got a email telling me I had to pay 160.75 upon receiving. Well I talked to another representative on text he told me that my appointment that was set now can't go forward until I pay. They dropped the ball and not a good start. I live in small rural town not a lot of choice who I can get.. your cpap runs its info on internet. It's something you should tell your customers. If I could go elsewhere I would.

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Mediacom To change the primary telephone number, mediacom does not do it on the telephone or website, I have to drive 1 hour to the next local office.

To change the primary Telephone number, Mediacom does not do it on the Telephone or Website, I have to drive 1 hour to the next Local office.

Before I got to the customer service, two customer service provider hanged up on me. Horoble Customer service. I know it is not the person on the other lines fault, it is the Companies fault and the Company does not care.

Desired outcome: To change the Primary Telephone number online in your account or when you call in and talk to a representative.

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Mediacom Mediacom price gouging

I called and got the run around. Price gouging fees and install charges is wrong. Also fake promo

No cancel boxes sent and called and asked twice. Yet kept getting Kate charges snd bills

Get your act together. Quit exploiting and sharing peoples data and doing that OmniChannel marketing crap

Stop price a screw and modem/router gouging

Enough lies

Desired outcome: Get charges u set do trim. Lies in data and Marketing and set up. StopPortal and ServiceNow structure. Stinks

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Update by 67 Fed up
May 08, 2023 3:44 pm EDT

I called and got the run around. Price gouging fees and install charges is wrong. Also fake promo

No cancel boxes sent and called and asked twice. Yet kept getting late and set up charges and huge unexpected and no. Transparent bills

& charges.

Get your act together. Quit exploiting and sharing peoples data and doing that OmniChannel marketing crap

Stop price a screw and modem/router gouging

Enough lies

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Mediacom Billing/customer service/supervisor

Talked to Mediacom's loyalty dept in Jan 2023 to have bill lowered, I was given a price to pay which would be retro active back to date before increase. So I paid that amount,next month bill came it was not the amount agreed upon back in Jan. Called and was transferred to loyalty dept. They told me to pay a certain amount and bill would be all straighten out the next month. And that would be my amount to pay going forward. Received the next month bill that was suppose to be the correct amount, it is not. Called again, rep said they could only credit me $20.60 on current bill as it was not retro back to date before increase. I said I was not happy with that as I paid what I was told to pay each month. Asked to speak with a supervisor (Cindy) who I fell was condescending to me. She told me that I was told wrong by the loyalty dept and everyone else on what to pay. That my bill will be $20.00+ higher going forward then what I was told in Jan. And $30+ higher then what I was told in Feb. Told there was nothing they could do but go back and listen to my phone conversations, talk with the reps. I was suppose to pay the amount supervisor quoted me plus the amount difference of what they quoted me in Jan. and Feb.

Desired outcome: I want them to bill consistently at the amount I was quoted of $246.01 and credit my account $106.70 which would bring it to $246.01.Loyal customer 27+yrs shouldn't have to call month,every year same problem.

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Mediacom Internet services unable to us more than 1 device

for over a week now I have not been able to use my personal router and access points. This is being caused by a change on the modem, which should be issuing ip addresses so that I can connect multiple devices. Called and spoke to gene with support who ask me to reboot my modem and as i explained to him what issues i was seeing he was unable to help. He did create a remedy tkt for lvl 2 support but was not able to provide a time as to when they would respond.

the ticket number for this is Tkt - 4694471. I am upset at this point because i am only able to connect one device and have streaming subscriptions as well as other devices that I use at home. laptops tablets and tvs. over the last several years ive been promised that things would get better things would be fixed and they never are.

Desired outcome: I want this resolved as soon as possible, currently only able to access the internet with 1 computer. I have provided the information that show the issue.

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Mediacom Was lied to by the company

On January 17 2023 I called to make a payment on my bill I paid $75 regarding the service that I was currently getting at the time and asked the representative if that would be fine, as it was a past due bill ,and I would have my services on until the following Monday the 23rd when I could pay the bill in full after I got my paycheck I was assured that everything would be OK my services would remain on and I wouldn’t have issues as I could pay the bill on the 23rd. I had no issues with my services again until that Thursday, January 19 when I came home to find that my Internet was not working so I called the company spoke with another representative regarding the issue and was informed that my services were shut off until I paid the remaining balance of $20 and a 40 some dollar Service fee. It was never mentioned to me that my services had been physically disconnected and that I needed to speak to collections regarding the issue. I called again on Friday, January 20 to pay the remaining balance and the service fee I was informed at that time that my services had been physically disconnected and that I would have to pay close to $300 to have everything set up again. I found this extremely upsetting and stressful that I had my services shut off even though I was informed by a member of this company that that would not happen. Had I known at the time that this was going to be an issue I would’ve paid the bill in full because it was a lot easier to come up with the extra $20 at that point then to come up with $300 in a day. I was set up to have my sons birthday party which would be a movie night which could now not happen because of this whole situation. The team seemed not to care at any point that it was their fault and their screwup that put us in the situation I got textbook responses nothing in any way shape or form showing that this company cared about its customers. I have been completely dissatisfied with the services that I was getting up to this point as the Internet did not work half the time and I had to constantly call the company to have it reset so I could get it to work. Only to be up sold a signal booster that would cost me an additional amount per month on top of the already rising prices. I hope that somebody else can avoid this whole thing.

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Update by Katlyn Edwards
Jan 21, 2023 3:08 pm EST

At this point the damage has been done. I’ve called another internet provider and will be obtaining services from them.

My time and experience with the company was stressful and irritating. Customer service seemed to be completely indifferent to any of the issues caused by their department.

My review will not change , if the company wants to discuss the issues they can call and speak with me .

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Ramona Lilly
, US
Aug 15, 2023 1:03 pm EDT
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I was told that my services would not be turned off until the 18th because I work at home and my billing due date changed over the year. My services has been interrupted and it's only the 15th. I've talked to several people from customer service to the billing department and the collection department only for them not to care about me not being able to log in for work today and that someone would call me back. So basically telling me that they can give me false information and it still falls on me. Very unprofessional

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Mediacom Billing

In December of 2022 we stopped by the local Mediacom office to change our Mediacom plan. We were going to be out of the area for four months and wanted to keep our account but reduce our monthly expense. We were informed of a plan where we could keep two boxes and our modem and our service would be shut off on January 1st, 2023. When we returned at the end of April we could call Mediacom and the service would be reactivated. We were quoted a charge of $20.00/month for this plan, which we agreed to.

On January 8th, 2023, we received our Mediacom bill in the amount of $87.69 for the period 1/16/23 – 2/16/23. That’s the half price Vacation rate. When we spoke to Mediacom Customer Service on the phone, we were told no such $20.00 plan exists and the half price plan was best we could do.

Desired outcome: We want keep the two boxes and modem, have our service shut off on January 1st, 2023, and when we return at the end of April have the service reactivated. We want to pay the quoted charge of $20.00/month for this plan, which we agreed to.

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Mediacom TV

On seasonal plan, needed to change to FT and add service.

11/30 got Sherry out of Iowa took 15 minutes than said can't help me get off of seasonal. Then, without waiting to make sure I got a human being said she was transferring me to what I heard as Premier Community. I spoke to a man who hung up on me because I complained about Sherry.

12/1 spoke to Stacey out of Illinois who said after 10 minutes that she cannot remove seasonal AND no supervisor available who could do so. She said she'd call me back the next day. She called but said the change would take over night. The change did not happen. She never called back.

12/2 got Marty out of Iowa who took the seasonal flag off the account, signed me up for service and scheduled someone to come out.

Marty was great. Otherwise, ineptitude by Sherry and Stacey. Should have been a simple call to upgrade service. It would seem that removing seasonal would be a simple task that they would be happy to remove.

Apparently, Katie Waller is the manager for both Iowa and Illinois. She needs to do a better job of hiring and training.

Desired outcome: Katie, Sherry, and Stacey should be written up by HR. Free year of tv service.

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Mediacom Internet phone service

In September of 2022 I spoke with a mediacom agent on the phone about getting internet phone service. I asked specific questions and confirmed multiple times the answers given as I was comparing products. Agent told me I would not need any additional equipment other than a phone, that the rate would be $4.99 per month "for as long as you have Mediacom internet service" and I would get the first three months free. I asked specifically if it were a promotion and was told no. Turned out I had to have a Mediacom modem ($13.00 per month x 12=$156.00 per year x 3 yrs=$468.00), only 1 month free not 3 ($4.99x2=$9.98), $4.99 was a promotion only for the first year (not as long as I had their internet). The second year would be $14.95 per month (12x$9.96=$119.52 more for the second year). The third year would be $39.95 per month (12x$34.96=$419.52). This for the third year and every year thereafter.

So the first three years will cost me $1,017.02 more than I was told.

I called customer service the day the tech hooked up the phone (9/28/22) and said I had to have the Mediacom modem and was told I would not be charged because of what I was told by the sales rep. I was charged.

I saw the other charges and rates when I received my bill.

I spoke with a supervisor on 12/12/22 who apologized and said she could give me credit for the modem and phone for the next month and promised that the sales agent would be contacted by her supervisor. Said she could do nothing else.

Desired outcome: I would like to have Mediacom honor what the sales agent told me for at least three years. No charge for the modem, $4.99 per month for the phone service.

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Mediacom Poor TV reception

I have spent multiple hours trying to get help with an ongoing problem with poor quality reception. The main issue is on channels beginning with 52, 53 and 54. Those channels frequently experience "tiling" which makes them unwatchable. I am old and ill, and live in an apartment building. All I get is offers to send a tech. The techs are unable to repair the problem and say the issue is in the outside lines. I have internet through Mediacom, and that operates ok most of the time. The issue is with the television service. I watch tv a lot since I'm disabled and don't get out. It's frustrating not to be able to watch shows I enjoy.

Desired outcome: I would like to have the problem fixed!

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Mediacom Payment

I purchased a few months of media com internet service and set up an automatic payment plan with them. Without reason halfway through the service the automatic payments stopped going through and I only noticed this do to the money not coming out of my account. I called them and told them about this, and we handled it over the phone. Just now a couple months later, I just got a report that my credit score was lowered by 40 points do to $60 in collections.

Desired outcome: Remove the collections report.

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Mediacom Customer service

On Sunday a landowners was cutting trees and knocked down the line knocking out service to several people on FoxMeyer drive in Santa Rosa Beach. Three people reported it to mediacom on the 800 number. Today is the 3rd day No one has showed up and we still have no service. They say a ticket was done but no technician has come and this street has outages still and customer service acts as if it's no big deal. Then I drove to building off Goldsby and the lady was rude as well. Mediacom is looking real bad because of its people not the products.

Desired outcome: Fix the line down on road. Connect customers back on.

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DISGUSTED_with_MediaCom
, US
May 12, 2023 11:29 am EDT

So! MediaCom *ignores* homeowners! Nice! (or...*not so much*...)

I am NOT a MediaCom subscriber/user.

Just an ordinary person.

Today (my day off this week) MediaCom sent some "customer service" person to ring doorbells around my neighborhood.

(FWIW: I don't normally answer the door, and *especially* on my days off.)

Being the nice person that I am, I went out the side door to find out who was at my front door, continually ringing my doorbell. (And who had left *no* "door hanger" -- you know, something that gives information about a company or their services.)

A guy came around the corner and asked if I was the homeowner. Said I was. He then showed me a small rectangular "AMP"(?) box in his hand -- one side was electrical gray, and the other side had a bunch of small circuits). Said that he "needed" to get into the backyard to "install" this "box".

He added that he "[didn't] even know for SURE that the property *has* such a 'box'..."

Told him that I don't even *subscribe* to MediaCom. Not *even* a "user". (Pointed out the holes that MediaCom had dug deep into the cement in my driveway years ago -- withOUT permission! Just did it because "they could", while I was away at work, and found it upon returning home that day long ago. Told the guy today that I'm not a "fan" of MediaCom.)

What did *he* say to all that? Fun (or...*dumb*, depending on one's view):

"Hey, I don't like 'em either. I don't even WORK for them!"

Me: "Then...why did you come to ring *my* doorbell, asking to gain access to *my* yard, FOR... *wait for it* MediaCom?! If you 'don't work for them'"?

Him: "I'm just a vendor." (and has zero manners or (much) civility).

Me: "Well...I normally don't even *answer* the door, especially on my days off. And why is there no door-hanger telling why you came? Why didn't MediaCom (NOT "your company") ***give you*** something to let residents know that you're coming around wanting to access private property?"

Him: "I don't WORK for MediaCom..." (pointless, really, trying to explain anything to him)

Me: "Well, there *is* a public access a few houses down. But it *does* seem really weird that you show up here with NO MediaCom ID, badge, or ANY indicator of who you are, and you want to...***trespass*** private property!" (all said very calmly, by the way, with *no* raised voice, etc.)

Him: (And THIS next response of his just..."takes the cake" when it comes to HORRIBLE customer service/ facing members of the public -- even if he *doesn't* work for MediaCom...)

"Well, I can call *****Law Enforcement***** to ESCORT you to the back of your property-----."

Me: "Whaaaat?! Now you're...THREATENING me, a private homeowner, just to gain access to the back of property, when you could be checking with *dozens* of homeowners ALL along this street?! That doesn't *sound* too "customer-friendly" to me -- even if MediaCom is NOT "***your*** company"!"

Him: Walks back to his truck -- that has, by the way, NOOO MediaCom logo, NOOO MediaCom identifiers/indicators, NOTHING on it!

Me: Left wondering WHY on earth MediaCom did NOT bother to even "gently" let homeowners *know* a THING about their "vendor" representatives going around trying to gain access to private property...

Me (also): THANKFUL -- beyond words -- to NOT ever (nope! Not even ONE time) have any contracts/agreements with MediaCom, especially when they hire third-party vendors who act like THAT guy did, THREATENING a homeowner... Seriously...

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Mediacom Installation of cable tv

I requested installation of Mediacom's cable service. On 10/29/2022 a service technician came to install and told us we needed to have a electrician come and fish in new wires. We followed his instructions and hired Cates Electric to do so, they informed us that connectivity of the cable wires existed after three hours of research. We received a bill for their services for $561.02. We contacted Mediacom for another service call. Another tech came out and appeared to fix the problem, he stated that the previous tech hadn't connected the cables correctly. Subsequently I called Mediacom and spoke with various departments to question why I was responsible for the electrician's bill since we hadn't needed any new wires. I spoke with a supervisor by the name of Ed in Valdosta, GA for more than an hour in an attempt to arrive at a compromise solution. Due to the confusion and expense I incurred, I offered to accept 1 month's complimentary service, and I would pay the remainder of the electrician's bill. Mediacom has refused to even consider any form of compromise or offer us any compensation.

Thank you for your consideration of our frustration.

Desired outcome: I would like compensation from Mediacom for the unnecessary expense I incurred by following their instructions.

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Mediacom tv and internet completely down..

my services crashed at 7:00 am on wed. 10/19,

i immediately called in a request for service and was told earliest a tech. could come out was mon. 10/24.

on 10/20, an area wide service interuption was posted to the web site and cleared late that evening...my interuption was not fixed even though i was identified as part of this interuption.

mediacom only has a technician in my area once per week, so no service is provided until that day brings a technician from over 90 miles away.

Desired outcome: restore my tv and internet in less than 5 days

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Mediacom Internet service for business. Send to David M. McNaughton

Our business has a contract through Mediacom to provide internet services. We moved into our new facility end of May 20222. We had a transfer ticket to move our services. There was no cable to the new facility and would require construction. The permits were finally pulled on July 19th and we expected to have service on 8/16/2022. 8/16/2022 has come and gone and still we have no service. We received no notification that anything was delayed. I found out on 8/19/2022 that new date to have services is now 10/14/2022. The only reason I found out is because I called multiple times and went to a Mediacom building and talked to someone from the residential side who contacted someone from the business side, who was not Melissa our assigned rep. We finally got a cable ran to our facility on 9/13/2022, but it is not spliced into our building. It has been a week now and all the information I received from Melissa is that the cable is ran to our building and they need to go back and splice it, but she has no idea when that will happen. We are trying to run a business now for 5 months with a band aid solution to get us by, but it is not working. We are running into cashflow issues because we have issues accessing invoices to bill our customers and we get cut off as our phone servers lose connection. We have been paying our monthly bill each month, but no internet is provided by Mediacom. At what time is this fraudulent? We are having cashflow problems due to this ongoing issue. When can this be resolved? I need answers as to when will we get services and why do we pay a monthly bill when Mediacom has failed to get services connected? my number is [protected]

Desired outcome: Services connected immediately, by 9/23/2022

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Mediacom contacts

Phone numbers

+1 (844) 274-6753 +1 (800) 479-2082 More phone numbers

Website

mediacomcable.com

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