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Mediacom - Alabama - Terrible Customer Service/Terrible Internet

Posted: 2013-07-03 by    acbyrd4u
Complaint Rating:  100 % with 1 votes
I was a new customer. When I contacted Media for the first time, I requested that my current phone number remain unchanged. I requested phone and internet service. Upon installation, my phone number had been changed to a new number. Additonally we (my family) noticed that we could only get wireless access in rooms close to the router. I called aboout the change in my phone number. I spoke to David in customer service. I was told it would take 5 business days for the number change, and David indicated he would call me back. I never received that call. I called after 5 business days because my number...
Complaint comments Comments Complaint country United States, Alabama Complaint category Internet Services

Mediacom - Alabama - Collections for No reason

Posted: 2013-03-21 by    ExMediacomCustomer
Complaint Rating:  100 % with 1 votes
We cancelled our cable on 1/9. Paid for service until 1/14. Returned all equipment with confirmation of cancellation 1/12. We've spent over 5 hours fighting the bills that keep coming for continued service and unreturned equipment. We've had someone come to our home late at night to pick up equipment that was already returned and now we have a collection agency threatening to ruin our credit for a balance that was paid in full and equipment that was returned with a tracking proof of delivery!...
Complaint comments Comments Complaint country United States, Alabama Complaint category Internet Providers

Mediacom - Illinois - Horrible company!

Posted: 2013-03-17 by    Unhappy218
Complaint Rating:  0 % with 0 votes
We have had nothing but problems with mediacom since we started using their services! Internet is horrible. It goes out constantly. Customer service is awful! They are so rude and unhelpful. We tried getting phone service through them, and they said they couldn't because our address didn't exist, even though we already have Internet through them. They made us go through a huge process, and automated phone called us about it 3-5 times a day! This went on for nearly a month, before we finally just gave up on getting phone service. Their billing department is awful. We send payment through...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Services

Mediacom - In summary this is the worse Cable Company I have ever dealt with

Posted: 2012-08-30 by    Drobike
Complaint Rating:  0 % with 0 votes
I have had nothing but trouble with my cable TV, internet, and phone service with Mediacom. I have their VIP service (joke) which bundles all 3 for a discount. When I have trouble with the TV or Internet I usually have no phone as well so I can't call to complain. The phone service is unreliable often dropping calls or not accepting outside calls. The cable TV experiences tiling, loss of picture, freeze frame during "ON DEMAND" programs. Whenever we have bad weather we will have days of poor service with all 3.
If you call (and the phone works) they try to get you to use their...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mediacom - Alabama, Huntsville - Faulty Products, Lousy Customer Service

Posted: 2012-06-20 by    Bhaynes12
Complaint Rating:  0 % with 0 votes
Mediacom's services (tv, Internet, and phone) are the absolute worst. I became a customer in October 2010 and have been highly dissatisfied with my services that I pay $130+ for a month. Phone line has not been working for well over a week, Internet crashes at least 6 times a day and has to be reset, and the HD is grainy and unreliable. I have called customer service numerous times and have been put on hold for extended periods of time. Was supposed to have had a technician come out to my house yesterday and Mediacom claims that the tech tried calling at 3 different times during a span of 50...
Complaint comments Comments Complaint country United States, Alabama, Huntsville Complaint category Satellite & Cable TV

Mediacom - amazon gift card

Posted: 2012-02-23 by    jennie r
Complaint Rating:  0 % with 2 votes
I was told when we paid for our new Mediacom service that if I went to www.activationcenter.com and entered my confirm # 57576763 last name and zip I would activate a $100.00 Amazon gift card. This web address is not valid and I can not get an answer from Mediacom on how to activate the amazon $100 gift card I was promised. I would like someone to tell me how to get this done....
Complaint comments Comments Complaint country United States Complaint category Other

Mediacom - Charges for service after it's cancellation

Posted: 2012-01-23 by    Olbruke
Complaint Rating:  0 % with 0 votes
after a year on problems with sercie of telephone and internet, i called Windsream company for there service of the above mentioned services. I was told by a Mediacom Tec that came to my house, that the lines in my remote area had many problems that needed to be fixed and that what was causing all my problems. he stated that the company would most likely not fix the problem because of my remote area and the cost. Windstream stated to me that they would notify Mediacom to terminate all their services to my address. i have called and verified this, . on day in question, telephone service and internet...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mediacom - Horrible service

Posted: 2011-11-26 by    Matttt17
Complaint Rating:  100 % with 1 votes
I was nice enough to get cable under my name for my roommates while I was in college. It was my last year in california until I moved back home. Upon moving out I returned all equipment and had my bill paid. The lady at the office was nice enough and collected my returned cable modem. I realized on my credit report that it's in collections for not returning the items. Now I have no proof that I did because it was a while ago, so now they are asking for over $300. It upsets me that someone can screw that up so bad when I made every effort to return that stuff on time. It was a really small town...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Mediacom - WORST customer service I've ever dealt with!

Posted: 2011-11-03 by    Doesit
Complaint Rating:  0 % with 0 votes
They have the WORST customer service I've ever dealt with! The internet doesn't work right half the time and they didn't even send a bill!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mediacom - Illinois, Bloomington - Bloomington/Downs, Illinois SLOW internet

Posted: 2011-11-02 by    Tralik
Complaint Rating:  0 % with 0 votes
Ridiculously slow speeds on internet for over a year in Bloomington, Illinois area. We're talking 0.4 download speeds. We really need another option. They're still sending those bills however!

Is there some recourse for this issue?? Any help is greatly appreciated....
Complaint comments Comments Complaint country United States, Illinois, Bloomington Complaint category Internet Providers

Mediacom - Florida, Pensacola - Bait and Switch on prices

Posted: 2011-09-20 by    AmyR1980
Complaint Rating:  0 % with 0 votes
I signed up with Mediacom as they are the only cable company on base. I don't care for dish network and felt that mediacom had to be more reliable than dish network. When I signed up, my entire monthly bill was supposed to be $89.00 for 2 years. Lo and behold, exactly one year later, my bill shoots up by $20.00 and I am informed that despite what I was told a year ago about my rate being the same for 2 years, I was enrolled into a "graduated" promotion, which would increase the second year. When I questioned why I wasn't informed of this a year ago, despite asking specifically...
Complaint comments Comments Complaint country United States, Florida, Pensacola Complaint category Internet Providers

Mediacom - Illinois, Marion - Customer Service

Posted: 2011-07-05 by    Happylender
Complaint Rating:  100 % with 1 votes
I had someone in the area hacking internet networks and downloading movies, so I got a letter claiming copyright infringement.. In Dec '10 I got turned off by Mediacom, Christmas week for a week and I only found out about why I was turned off by calling their customer service number. I was told copyright infringement.
Last week my service was again turn off and the same scenario I called them to find out what the problem was and to my surprise it was again copyright infringement and I am permanently off their service.
No call, no email, no warning. Did I have security for this?...
Complaint comments Comments Complaint country United States, Illinois, Marion Complaint category Telecommunications

Mediacom - Never had these problems with other cable companies!

Posted: 2011-06-10 by    Datuh
Complaint Rating:  0 % with 0 votes
Mediacom - what a joke!! I have used them (no choice) for less than seven months. They have been to my house 4 times. If it rains or windy, the phone and internet service ar up and down up and down! Not all the tv stations work all the time. I call and I have to wait till next week for a all day apt for them to come and look AGAIN!! Before moving here I had two other companies and Never had any problems like this. My computer has to sit in my childs room because the tech didnt feel like installing a jack somewhere else!!!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mediacom - Illinois - High Prices & Poor Customer Service

Posted: 2011-05-30 by    IHateMediaCom
Complaint Rating:  0 % with 0 votes
I hate MediaCom. The rate they started me for internet was $29.95 - which was increased to $45 a month. They now charge me $75 a month for the same internet service they once charged me $29.95 a month!

They are the monopoly in the area. When I call they refuse to reduce the rate.

So many poor experiences with them. Twitter @IHateMediaCom...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Services

Mediacom - Jacked up rates

Posted: 2011-05-18 by    Solockthis
Complaint Rating:  100 % with 2 votes
Why is it that I, as a long time Mediacom customer, am NOT eligable for the current promotions with lower rates.

I pay over $170 per month for cable, internet and phone.

Mediacom is offering the same service to new customers for $89.95.

I have never missed or been late on a payment. What did I do to deserve this?

I called customer support and they are willing to adjust my rate down to about $130 per month if I agree to a 12 month term.

Why can't I get the $89.95 rate that the new customers get?? "Well, you are not...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mediacom - Iowa, Forest City - Terrible Customer Service

Posted: 2011-05-15 by    azgoldcoach
Complaint Rating:  100 % with 1 votes
Mediacom modem goes out Saturday night - I call in at 11pm and I am writing this at 2:15 am. I go through all of the trouble shooting when they finally accept that the issue is their modem - to which they tell me they will attempt to get a technician out on Monday. I earn my living through the internet!!! I pay on time every month so they can make their money but when I am in need they do NOTHING!!! I will cancel mediacom ASAP on Monday because nobody is working over the weekends. It is mindboggeling the vast number of complaints against this company and nothing ever gets better....
Complaint comments Comments Complaint country United States, Iowa, Forest City Complaint category Internet Services

Mediacom - Iowa - Canceling service

Posted: 2011-05-09 by    kkrd99
Complaint Rating:  100 % with 4 votes
I switched to Mediacom in 2009 with a very persuasive sales person named Tod, who gave me a great deal for 2 years. After 2 years, I decided to switch to another provider to save on costs. I contacted Mediacom 2 MONTHS before switching, and was told that they much have at least a one week notice & my account would be noted regarding internet/television. I was told that my new provider would call Mediacom to disconnect my phone themselves, so that my home phone number could be ported over. I was also told that the account would be pro-rated for one day (the time of cancellation to reset by new carrier)....
Complaint comments Comments Complaint country United States, Iowa Complaint category Satellite & Cable TV

Mediacom - Florida, Panama City Beach - Unauthorized billing charges

Posted: 2011-04-25 by    Pelican Circle
Complaint Rating:  0 % with 0 votes
We have had Mediacom cable at our vacation home for a long time. Even though it is ludicrously expensive, we consolidated telephone and internet service to Mediacom as well. Partly just to have one bill but there should have been some savings as well. Not happening. For one thing, we've never been able to even get repair service without providing account numbers, mailing addresses, owners name, pin numbers and drivers license numbers but now for some reason they decided to allow anyone in the house to order whatever pay-per-view they wanted. Our winter renters just ordered almost a $100 worth...
Complaint comments Comments Complaint country United States, Florida, Panama City Beach Complaint category Satellite & Cable TV

Mediacom - Iowa, Burlington - BILLING

Posted: 2011-04-21 by    tim ewinger
Complaint Rating:  0 % with 0 votes
JUST CALLED TO FIND OUT WHY OUR BILL WAS SO HIGH SINCE WE MOVED ON MARCH 23 2011 AND TURNED IN ALL THE EQUIPMENT IN WORKING ORDER AND WHEN I CALLED SHE SAID OUR FINAL BILL WAS $199.00 BECAUSE WE CLOSED OUR ACCOUNT AND MOVED OUT OF STATE WHERE WE DON'T HAVE THE OPTION OF MEDIACOM SERVICES. I ASKED WHY AND SHE TOLD ME IT WAS BECAUSE WE DIDN'T KEEP THE TWO YEAR AGREEMENT. WE COULDN'T FIND A HOUSE THAT WAS FOR OUR NEEDS IN IOWA SO WE LOOKED IN ILLINOIS AND THAT WAS WHERE WE LIVE. I FEEL WE WERE TREATED WRONG. WE PAY OUR BILLS ON TIME AND NOW WE GET THIS. THIS IS WRONG AND NOT FAIR TO...
Complaint comments Comments Complaint country United States, Iowa, Burlington Complaint category Equipment Leasing & Financing

Mediacom - Arizona - Bad Service

Posted: 2011-04-20 by    frustrated from Gold Canyon
Complaint Rating:  0 % with 0 votes
The service provided to me by Mediacom is appalling. I have waited over 1 year and 3 months for it to remedy a fault in its cable connection at my property. After numerous excuses and no shows you would think I would be smart enough to walk away from Mediacom and get Direct TV or another provider. But no, here I am waiting for the Mediacom engineer to arrive to replace a faulty box (a box that I apparently cannot collect from its nearby office). I have had to wait for almost 2 weeks for this 8am-5pm appointment. It is now 6.30pm and, yes you got it, no show!!! I understand that Apache Junction Council...
Complaint comments Comments Complaint country United States, Arizona Complaint category Satellite & Cable TV

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