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JCPenney Complaints & Reviews

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JCPenney - customer service

Posted: 2014-09-01 by    tamikac
Complaint Rating:  0 % with 0 votes
Customer service representative Monica (in men department) didn't want to go to the back of the store and get a size Levi jeans that was on sale. We had to look for another representative to go in the back and get 1 or the 2 pair of Levi that the computer said JCPenny had in inventory. Why come to work If your not going TO WORK...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

JCPenney - harassment

Posted: 2014-07-29 by    mariacali
Complaint Rating:  0 % with 0 votes
I been working for this company for about 4 years the first year I had to file a report against a supervisor for sexual harassment. When the supervisor got "let go" my nightmare started. Someone from management cleared my whole schedule I had no hours. I talked with the assistant manager and indeed he knew who was doing and told me that if it ever happened to come talk to him. That person did it again I talked to the assistant manger and know he gave me an answer saying that "I wasn't working good" the person that was doing that was my supervisor. She asked for a transfer...
Complaint comments Comments Complaint country United States Complaint category Bullying and Harassment at Work

JCPenney - harassment

Posted: 2014-07-29 by    mariacali
Complaint Rating:  0 % with 0 votes
I been working for this company for about 4 years the first year I had to file a report against a supervisor for sexual harassment. When the supervisor got "let go" my nightmare started. Someone from management cleared my whole schedule I had no hours. I talked with the assistant manager and indeed he knew who was doing and told me that if it ever happened to come talk to him. That person did it again I talked to the assistant manger and know he gave me an answer saying that "I wasn't working good" the person that was doing that was my supervisor. She asked for a transfer...
Complaint comments Comments Complaint country United States Complaint category Bullying and Harassment at Work

JCPenney - no shopping cart

Posted: 2014-06-19 by    Linda Klassen
Complaint Rating:  0 % with 0 votes
Our newly remodeled JCPenney is huge and beautiful but impossible to shop in!! The aisles are very wide but they have no
shopping carts. I recently purchased a blender and some sheets. Had to carry them, along with my purse. I would have loved
to shop more, but couldn't carry everything !!! They have some kind of "drag behind you" cart, but that doesn't give you anything to
hold on to for support. I am retired and have time and money, but will stop going to JCP until they get carts. If they are worried
about people taking them into the mall or outside,...
Complaint comments Comments Complaint country United States Complaint category Other

JCPenney - credit card fraud

Posted: 2013-11-26 by    naomi111
Complaint Rating:  0 % with 0 votes
I bought an item with a JCPenney credit card. Even though I paid in plenty of time, I was charged a $25.00 late fee. I have read on the internet that many people are being charged fraudulent late fees. I wrote a letter within 60 days about the error, but the letter was ignored. I tried to call, but no live person answers the phone. I of course canceled my account immediately.

Right before filing a complaint with the federal government, I managed to get through to Amy in Fraud Protection Department, who said she would forward me to someone else. I then spoke to Macy, who says the automated...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

JCPenney - Worst customer service

Posted: 2013-11-13 by    Ibedg
Complaint Rating:  0 % with 0 votes
Scheduled a portrait session for my daughter. Arrived and was advised that we were not entered in the computer (despite e-mail confirmation).

Sales associate and photographer were beyond rude and unaccommodating in every way! They literally complained on how they were over worked, hungry, and tired! Eventually told to return in 15 minutes, and pictures would be taken. Waited over an hour as others who came after were taken in.

Complained to the store managers, but little was done, as the studio is a separate company. Finally told, they could not take her pictures after...
Complaint comments Comments Complaint country United States Complaint category Photo Services

JCPenney - Texas, Arlington - Horrible Store Experience

Posted: 2013-02-13 by    Very disgusted customer in Tx
Complaint Rating:  6 % with 18 votes
My children and I visited the JCP store to do some shopping only to be followed by loss prevention. I was appalled that a store I have been a lifelong customer to had the audacity to follow my children and I around. There were other customers shopping who noticed the unwelcomed tagalongs and informed me that due to the lack of merchandise and new awful look of the store they were going to Macys. I used to love this store but after that terrible experience we wont be returning. My children and I dont steal. Needless to say we spent our money at Macys....
Complaint comments Comments Complaint country United States, Texas, Arlington Complaint category Clothing, Shoes & Acc

JCPenney - They treated me like a smelly bum who just walked in off the street

Posted: 2012-05-02 by    Malkine
Complaint Rating:  0 % with 0 votes
I went to JCPenney Optical for an eye exam. When I asked for my PD measurements (pupillary distance), they claimed it was information that they don’t give to their clients. The reason? They would rather you spend over inflated money on their glasses and frames rather then go online to get glasses at a much much more reasonable price. From the moment that JCPenney realized that I was going to get my glasses on line rather then purchase a pair of their over priced glasses, they treated me like a smelly bum who just walked in off the street.

If you want your PD, I suggest going...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Why I will never shop at JC Penney again

Posted: 2012-01-13 by    Selmute
Complaint Rating:  0 % with 0 votes
On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and the Sealy Forevergreen latex model. They were the same price, so it wasn't a monetary decision. The ini...tial comfort of both was the same. The problem I had with the mattress I had was that it generated too much heat. I was leaning to the Sealy as latex does not generate heat. However, the Serta also stated that it was a cool mattress. I asked the salesman for his recommendation. He (Kevin) recommended the Serta. I also asked him about the return policy. He stated that there were...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Louisiana - store manager

Posted: 2012-01-09 by    Jennifer198
Complaint Rating:  20 % with 5 votes
The store manager, /name removed/, is unfair to the employees and to customers at this store. She is constantly taking off early for LSU games or Saints games. She has no other concern but that. Today is the BCS Championship and she is leaving early. She kept saying how she had to get out of here to go to the game. The game doesn't start until 6:30pm. She is not a team player or loyal to our customers. We need a new manager asap. She is moody, hard to work with, and needs to get her priorities straight....
Complaint comments Comments Complaint country United States, Louisiana Complaint category Bullying and Harassment at Work

JCPenney - Oregon, Portland - Glasses

Posted: 2012-01-06 by    Christine Wryn
Complaint Rating:  0 % with 0 votes
I bought a pair of glasses and sun glasses 8/17/11 I've had them adjusted 4 or 5 times and they still don't fit right. Linda has helped me so much by putting new pads on, ect. The thing that has upset me is I would have to buy a whole new pair to get them to fit.I paid good money and if I could get at least credit for these on the next pair. I can't afford a new pair every 5 months since these have been very painful to wear. I would appreciate it if you look into this and let me know what can be done.

thank you,
Christine Wryn...
Complaint comments Comments Complaint country United States, Oregon, Portland Complaint category Vision, Glasses, Lenses

JCPenney - Stay away

Posted: 2011-10-19 by    kirbyjoe
Complaint Rating:  0 % with 0 votes
When I was divorced there was no balance on my credit card thru JcPenney. It was not mentioned in the divorce since neither of us were aware it was still active. I went to apply for a card and was told I all ready had an active account, so I dug out my old records and found my credit card. I used it to purchase a few minor things, the bill came to me in my ex-husbands name and mine. I tried to call them, write them, email them to have my ex's name removed. I was told he was primary and I couldn't remove his name, change the name on the account or close the account. If I couldn't close...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

JCPenney - Will never buy a thing from them

Posted: 2011-10-17 by    Eglande
Complaint Rating:  0 % with 0 votes
We order window treatments on 4/17/2009 which were to be installed within 5 weeks. The decorator consultant call us, told us that there will be a delay in our window treatments. we would not received them until the end of June or the first week of July. The cecorator consultant promise us that she would speak with her boss and that they would extend our promotion from Jan of 2010 to July 0f 2010. Miss Ferry promise us that every thing was OK and not to worry about a thing. JC Penney credit dept. waited until Dec 0f 2009 to tell us that they will not honor our promotion. They play a dirty trick on...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Avoid like the plague

Posted: 2011-10-13 by    Harove
Complaint Rating:  0 % with 0 votes
I owed 300 dollars to pay off my credit card for the JC penney company. A man called me and told me to pay and i told him i am aware i am 6 months late on paying my bill and would not have the money for 4 weeks. He told me that i was fat and lazy and probably ate food in bed watching t.v. all day. He told me that a lowlife degenerate like me will never make it in life because i cant pay my bill. He then went on to say that i didnt answer his questions fast enough and that was because i stutter and my father must have abused me and my mother hated me since birth.

I do not stutter i...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Horrible Rude Service

Posted: 2011-08-31 by    maxon1
Complaint Rating:  0 % with 0 votes
Hi, This is my first time buying items from JCPenny and i had horrible, terrible and rude service from you guys. Firstly, i order two items from you guys and the following day i called to cancel one of the item, the JCPenny associate told me she did cancel the item. But after few days you guys sent me an email to notify me that the item has been shipped to my home. I’m like are YOU kidding me JCPenny? Secondly, the second item is too big compare to the one had and i called to return the item, they told me UPS associate is coming to pick up the item. The guy came and pick only one box out of...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Fraudulent Charges

Posted: 2011-08-23 by    Aggravated Victim
Complaint Rating:  100 % with 1 votes
We ordered a Bedroom set from the catalog at JC PENNEY, Lancaster, PA. Within a week, we canceled the order as we found better products else where. By the time we canceled it, the Order was not even processed for shipping. The rep said everything will be refunded back to my JCP Credit Card which I opened just before placing the order to save an additional 10% on the order. Today I get a call from JCP Credit services that my account is past due. No part of the order was shipped, since the order request did not even go to their warehouse. I created an online account for my JCP Credit Card and I see...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Item Never Shipped Horrible Customer Service

Posted: 2011-08-18 by    beats
Complaint Rating:  100 % with 1 votes
I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Rude Sales

Posted: 2011-08-17 by    biggbank
Complaint Rating:  0 % with 0 votes
I was in the jcpennys in jacksonville florida and ofcourse me being a mom i was looking for something for my little girl so i went to the jewlery department and was looking for a nice pair of earings well the sales women looked at my little girl and called her a fatty, me as a mom walked away crying and took a breath and walked back and asked her if she thought that was ok to call a infant fatty? then i talked to the jcpenneys manager who didnt even care the whole time i was telling him what happened she was laughing in the background so i throw all my stuff that i was going to buy on the counter...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JCPenney - Texas, Plano - Age Discrimination

Posted: 2011-08-02 by    MarkSmithJCPenney
Complaint Rating:  100 % with 9 votes
So you start working for a company at an early age. They decide to offer benefits and those include pensions, and healthcare, etc. So as you get in your 50's you and your co-workers in this age group are obviously being targeted for layoffs, termination, and "reduction in workforce". You play by their rules for decade and all the sudden you’re worth nothing.
The CEO of your company sends out a letter and says the right people are needed in key positions and we need people who are in their 50’s to think about taking another job somewhere else. Obviously what was...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Employers

JCPenney - Poor Quality Eyeglass Frames

Posted: 2011-08-02 by    kubers
Complaint Rating:  0 % with 0 votes
I have always shopped JCPenney and trusted their products, till now. I bought eyeglass frames and lens at the local store in Jan 2011 and yesterday the frames came apart. Took them to the store thinking maybe a screw had come out, no such luck. The frame is broken and can not be fixed but they will sell me the same frame for 25% off. I asked about any problems with this type of frame before buying and was told they hold up very well. Guess they were wrong!! I am disappointed that they would not stand behind the product. Needless to say they will not get more of my money for any of their products...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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