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On June 5, 2007 a sales representive of Innovative Merchant Solutions by the name of PAOLO FIDUCIA came into my shop. He was selling a merchant credit card service. At first, my husband and I told him we weren't interested as we had an online service that we were quite happy with.

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On August 22, 2006, I purchased a credit card authorization machine package from the company called Innovative Merchant Solutions through Randy Judd, the agent from Auction Teacher Seminar. The agent promised me the world including getting me the machine within 2 to 3 weeks. However, after waiting...

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We are an art gallery based in Florida doing a lot of art fairs and most of them in Europe.
Last March we were participating at an art fair in London, and of course trying to sell the art.
We sold approx 30 pieces and we processed the cards on their website.
So far so good...

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On March 10th, 2008 I regrettably became another victim of Innovative Merchants Solutions. The first batch approximately $23, 000 was composed of several transactions. After being contacted by the incredibly rude and unhelpful risk management department, they told me they were unable to verify...

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Beware of Innovative Merchant Solutions, they never show your agreement unless it's time for your business to close and when you cancel the account they will charge you a termination fee $395.00, even though your business close. I singed up with IMS through Auction Teacher and they said...

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Like several others here, I have a large charge that I processed through IMS. Been a customer for 2 years, never had a chargeback, never had any issue whatsoever. They demanded an invoice, sent it. They couldn't get the fax, email-ed it. They demanded bank statements. Again a bad fax, so...

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I have read the reviews and I have to agree with them. Quickbooks Merchant Service- run by Innovative Merchant Solutions in my opinion, is a complete joke.

I have been a small business owner for over 13 years and have tried several different services. The lure for me was the convenience...

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It is unfortunate that another small business owner had to fall pray to the deceiving tactics of two Innovative Merchant Solutions (IMS), an INTUIT (R) Company. Two unassuming representatives pressured a merchant to sign two "Applications" for the purchase of two ATM machines. The...

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I signed up with IMS in 2001 when they offered me lower rates and have had my troubles with them more than once. Not wanting to go through the trouble of changing merchant services I hung it out but this last one did it. I had a chargeback, sent them everything showing the sale was legitimate,...

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I switched to this company because they promised lower rates. I used their services for over three years without contract month to month. When I decided to terminate their services and go with another company they charged me $295 termination FEE. They are unethical and have bad customer service....