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Homeserve Complaints & Reviews

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Homeserve - boiler breakdown

Posted: 2014-11-26 by    vespa66
Complaint Rating:  0 % with 0 votes
I have been with Homeserve for numerous years but rarely needed to use them .They take my money every month and my premium goes up every year!
Last Monday 17th November i called them at 20:30 ish to say my boiler was not working .Ok, the call centre man said, i am sorry to hear that, what's your long card number !! for the excess. after i paid it ..he said an engineer would be with me between 8am and 12 noon on the 18th, i will get a call from him to confirm a time..
I waited until 1pm before i rang then on the 18th to see where he was
..been held up was the reply ...2pm...

Homeserve - England, Lancashire, Preston - Taken payment and not done work

Posted: 2012-09-24 by    John M Fisher
Complaint Rating:  100 % with 1 votes
The main circuit breaker for my electric ocket blew and would not re-set. I contacted my Insurance company who advised that my insurance did not cover me. They transfered me to Homeserve so I could get someone out.
Homeserve took £75 plus VAT for one hours work and sent an electrician round. He took one look at the fuse box and refused to do anything as there was "old wiring" and it wasn't covered by the Inssurance. We then had a conversation about it not being under the Insurance but he still walked away leaving me with no electricity to most of my wall sockets.
I have...

Homeserve - England, Cambridgeshire, Cambridge - Paid additional on the spot charge

Posted: 2012-05-02 by    Marie Allan
Complaint Rating:  100 % with 1 votes
We called out Homeserve to mend a burst pipe - to an outside tap so not covered by our Homeserve Insurance. My husband was charged £103.50. Having repaired the pipe, the plumber tried to turn the stopcock on but it was broken. In order to repair the stop cock the plumber asked that I ring Homeserve to pay an additional charge. It tiurned out this was another £103.50. As I wanted the stopcock repair I authorised payment from my credit card thinking it would be cheaper than having to call out the plumber once again. My husband complained that since the plumber was already there this charge...

Homeserve - Scam

Posted: 2011-08-12 by    mazdok
Complaint Rating:  78 % with 9 votes
I called the insurance company (11 03 2009) as i have a leak in my kitchen and my neighbours roof is damaged because of it.

a plumber came out and had a look at it that day and says my trap under my sink needed replaced and wedged it in place with a tile until he could get permission from my insurance company to replace the trap.

my neighbours roof is still leaking and bowing and i called again on (19 03 2009) another plumber came out and put plumbers tape round the screw thread and says the trap needed replaced and would let me know if my insurance would agree to it...

Homeserve - England, Hertfordshire - boiler service

Posted: 2011-07-11 by    Mikehar
Complaint Rating:  100 % with 1 votes
A man came to service the boiler on Friday, on the Monday morning we complained to HomeServe that it would not ignite and had no hot water.
Putting us through to the service dept we were told that 24 hours had elapsed and to make a fresh claim.
The trick they had up their sleeve was to charge £50 excess.
We are now at the mercy of this bad company over £153 worse off for a boiler that was working fine.
Their second trick was to put a fault on during service - the igniter was misaligned, also it keeps reseting and switching off.
Don't touch this...

Homeserve - England, Surrey - Homeserve - Faulty Boiler Board Replacement

Posted: 2011-03-22 by    NoHeatingNoHotWater
Complaint Rating:  0 % with 0 votes
Dear Sir/ Madame,

I am writing to kindly request your urgent assistance to remove the photo attached to the last comment because accidentally I chose to upload the wrong picture where my full address is showing and I cannot remove it and replace it with the correct one.

Awaiting for your prompt reply.

Thanking you for your time, consideration and assistance in advance.

Kind Regards

Callie Prinari & J. Harde...

Homeserve - England, Surrey - Faulty Boiler Board Replacement

Posted: 2011-03-17 by    NoHeatingNoHotWater
Complaint Rating:  100 % with 1 votes
his is the 5th day with no heating and no hot water…
the emergency service was told on Sunday and was here on Tuesday…
did nothing
today Thursday they said that we should get an electrician and then call them to come back…
before they left they said that all the electrics is fine…
last year they came 5 times for the Gas Safety Inspection out of which 4 they failed to show…
they sent the Gas Safety Certificate 9 months after…
they tell you you have to wait from 08:00 to 18:00…
imagine when they...

Homeserve - No Show

Posted: 2011-02-22 by    Danilynne
Complaint Rating:  100 % with 4 votes
Had a policy in place with Homeserve covering plumbing, electrical and water supply. The toilet started making a gurgling sound and began draining/filling slow. Called 1:00pm, told a plumber would be with us between 2-4. At this time I informed the rep that we had only one toilet and my husband is disabled. at 4:30, a rude woman telephoned and told me another job had took longer than expected and no one was coming out until the next day. I had to have the problem sorted myself. I have since filed a complaint....

Homeserve - England, Essex - furniture

Posted: 2011-02-21 by    boon
Complaint Rating:  50 % with 2 votes
for some time now iv been waiting for a reply from homeserve HQ about my three piece; ive emailed them sent aletter nothing so now its time to contact you again for the last time to see wether you are going to sort my furniture out the guy who came round took pitures told me il here from you but nothing, certificate number-020563855...

Homeserve - England, West Midlands, Birmingham - Failure to comply to Sec 7 Data Protection Act

Posted:    Mr KNIGHT
Complaint Rating:  100 % with 7 votes
At the beginning of this year I had a complaint against Homeserve regarding their failure to respond to my boiler not working for a period of 13 days in, what was then, the coldest period in recent history.
I made a Subject Access request for them to reveal all of the 'Personal' contact I had made to them over this period. 'Conveniently', they failed to send me @ 15 to 20 of the complaints I made on their 'CONTACT US' form. They gave me the excuse that there were Technical Issues and that the site was, in effect, down for 2 weeks !!!
Having made a complaint...

Homeserve - Wales, Powys - Failure to do what is promised

Posted:    Richard Anthony Camp
Complaint Rating:  75 % with 8 votes
Do not touch this firm with a barge pole. They happily left us without any water for 8 days; on another occasion, they came to repair the toilet flush which was malfunctioning. By the time they had `finished' it did not work at all.
On both occasions it was necessary to employ local plumbers who finished the jobs quickly and efficiently.
Thus, it is a complete waste of money to subscribe to them....

Homeserve - Boiler Cover

Posted:    kgg
Complaint Rating:  80 % with 10 votes
I have a boiler contract with Homeserve.

My Glow-worm Enerygysaver 60 boiler started playing up so I contacted Homeserve.

They sent a engineer to take a look.

He found a leak and said he will order a part.

A week later I got a call from Homeserve saying that the parts will cost too much and they offered me £200 towards a new boiler and they would cancel the contract.

The parts they said it needed were: Main heat exchanger 2000800525 £446, sec heat exchanger 2000800472 £465, burner S203154P £165,...

Homeserve - England, Greater London - faulty repairs/no service

Posted:    markbreach
Complaint Rating:  100 % with 5 votes
Left with 2nd hand water pump fitted and highly dangerous electrical installation. Homeserve will not rectify the problems they have caused....

Homeserve - England, Greater London - Refusal to fix drainage problem

Posted:    graham
Complaint Rating:  77 % with 43 votes
I have held 3 seperate policies with Homeserve for the couple of years. We had a blocked drain which was causing our toilet to overflow. Homeserve sent out an engineer who agreed that the drains behind the toilet must have some kind of blockage. The drains were behind a tiled wall. We are getting a new bathroom fitted and the tiles and wall were taken down. Our Bathroom fitter advised us to get the drains fully clear before we install our new suite so that there would be no repeat of the flooding. We reported the matter to Homeserve who were dismissive and said that it needed to be an emergency...

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