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Fredericks of Hollywood Complaints & Reviews

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Fredericks of Hollywood - Horrible customer service

Posted: 2011-03-15 by    Michelle Irwin
Complaint Rating:  100 % with 1 votes
2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). It just arrived, wrinked as can be with a tear down the front. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. I was first connected to a woman who could barely speak or understand english. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. He could not explain the reasoning behind this policy....

Fredericks of Hollywood - Awful company

Posted:    Alice
Complaint Rating:  0 % with 0 votes
I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Within about 20 minutes the entire heel came apart from the rest of the shoe. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!."

Fredericks of Hollywood - California, Los Angeles - membership

Posted:    isabella
Complaint Rating:  100 % with 1 votes
I order a Fredericks catalogue for 3 dollars with my credit card.
They used it to charge me 79.99 FOR SOME KIND OF MEMBERSHIP WITH THE EXCUSE i CLICK WHERE I should not have.
This is a scam, I'm surfing the internet and found a lot of complain.
Fredericks is covering them self with Glamour in you and scam people....

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