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Fraserway RV Customer Service Phone, Email, Contacts

Fraserway RV
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Fraserway RV complaints 2

ComplaintsBoard
L
10:25 am EDT

Fraserway RV Negligent and terrible customer service!

In July of 2021 I had a flood in my trailer. The insurance adjuster decided that the floor needed to be replaced. Insurance accepted a quote from Fraserway Bedford and they picked my trailer up from my park and towed it to their facility in late Oct 2021. Considering that the under belly was open and all the insultation was removed i assumed the work would be completed in the fall of 2021.

I blindly trusted that and did not call fraserway bedford to follow up until Feb 2022. At that time I discovered that the employees of Fraserway Bedford had no idea that my trailer was even on the lot! Clearly the work was not complete, nor am I even sure if it had been winterized as was requested. I had to deal with weeks of calls and lack of information just to find out on April 26th that they did not feel the floor needed to be replaced. Now you imagine my lack of trust in Fraserway Bedford at this point. When I went to see the trailer they wanted my opinion on the floor. THAT IS THIER JOB and if they needed more guidance they should have been in touch with the company that completed the inspection and made the claim in the first place. If the original inspector was not available then another could have followed up with the work. I did very much have my back up with everyone there except one employee who was making suggestions and being proactive for me. She was the only person who offered any type of concern for me as a client. Everyone else wanted to blame an employee that had been fired and no one would take responsibility for the lack of effort, work, or customer service.

As it stands, the last words I heard from the service manager SCOTT was. "HOOK IT UP AND GET IT OUT OF HERE". Taking the advice of my insurance company I reached out to other RV repair places and they are quoting me 2 months before they can complete the repair. SO now I am currently paying for a trailer and a seasonal camping spot that I cannot use.

The customer service that I have received from Fraserway Bedford was not even worth rating and blaming a fired employee is absolutely ridiculous. Imagine if we could all blame our mistakes on past employees. They were negligent with my tailer and with their customer service skills.

I want them to fix my trailer and let me move on as they had promised to do when accepting the job in the first place.

Desired outcome: I want them to fix my trailer and let me move on as they had promised to do when accepting the job in the first place.

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ComplaintsBoard
V
11:23 am EDT

Fraserway RV Keystone trailers

Received a recall in the mail from keystone trailor, the thermostat has a possible short in the wires that will cause fires .i have extended warranty to cover repairs but fraserway says it does not apply .i have to disconnect my deck, septic, power and drive it to them which means I have to get different insurance to have on road again, or pay hundreds of dollars to have them come out to make this prodout safe keystone or fraserway feel it is my responsibility to make their product safe to use.

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Is Fraserway RV legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Fraserway RV to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Fraserway RV is known for their high standards and safety. If you're thinking about dealing with Fraserway RV, it's wise to check how they handle complaints.

Fraserway RV earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Fraserway RV. The company provides a physical address, 12 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for fraserway.com can be seen as a positive aspect for Fraserway RV as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Fraserway RV's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fraserway.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fraserway.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fraserway RV as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Fraserway RV have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fraserway RV and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Fraserway.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Fraserway RV protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.

Overview of Fraserway RV complaint handling

Fraserway RV reviews first appeared on Complaints Board on Oct 26, 2016. The latest review Negligent and terrible customer service! was posted on Apr 27, 2022. Fraserway RV has an average consumer rating of 1 stars from 2 reviews. Fraserway RV has resolved 0 complaints.
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  1. Fraserway RV contacts

  2. Fraserway RV phone numbers
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    Edmonton
    More phone numbers
  3. Fraserway RV emails
  4. Fraserway RV address
    747 Cliveden Place, Delta, British Columbia, V3M6C7, Canada
  5. Fraserway RV social media
Fraserway RV Category
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