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Emirates Airlines Complaints & Reviews

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Emirates Airlines - Denying rights of passengers

Posted: 2015-03-10 by    shobha morarji
Complaint Rating:  0 % with 0 votes
Dear sirs

Shobha morarji emirates skywards: gold 141726421
Shaukatali khan emirates skywards: gold 104864944
Date of travel: november 21, 2014 ek 720 nairobi to dubai

We have travelled the world over in emirates and we are quite aware that emirates send some of the “oldest” aircrafts to our country kenya. However, this time it was the “pitts” as the aircraft was one of the lousiest we have ever flown with emirates.

We had chosen seats 10j and 10k. However, just before boarding, our seats were changed to 6j and 6k with explanation that our...
Complaint comments Comments Complaint country Kenya Complaint category Airlines

Emirates Airlines - Baggage thiefs

Posted: 2015-02-11 by    Farah C.
Complaint Rating:  0 % with 0 votes
I am a frequent flier on Emirates Airlines. I have made several trips from the US to Dubai, from Dubai to India and back to the States. On January 31st, 2015 I flew from Dubai to Mumbai on EK 506, with my howling infant. When I boarded the flight, I had my hands full with 2 carry ons, duty free bags and my child. Seeing my crying child and trouble finding an over head bin for my bags, the stewardess took one of my carry on bags and clearly told me that I would receive it on the baggage carousel in Mumbai. I gave her my bag and settled for a 2 1/2 hour flight. The stewardess did not give me a tag...
Complaint comments Comments Complaint country United States Complaint category Airlines

Emirates Airlines - Lost Property

Posted: 2015-02-09 by    Olga Loghinova
Complaint Rating:  0 % with 0 votes
I have complaint about lost property Iphone 6 ( Gold color, 16 GB, cover of the phone gold color with small white line front and back ) inside the flight Emirates Airlines EK 123 on 23 of January 2015 from Dubai to Istanbul. When we arrived i move from my seat out of the aircraft and i found that i forgot my mobile on the seat and i was back immediately in two minutes and i didnt found. I asked the cabin crew to check seats and even after cleaning the aircraft they said that nothing found so it is mean stolen. On my way back from Istanbul to Dubai on 3 of February I visit office Lost and Found in...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Mobile & Cell Phones

Emirates Airlines - Online Booking & Refund Issue

Posted: 2015-02-04 by    Vijayalakshmi Subramanian
Complaint Rating:  0 % with 0 votes
Dear Team,

We have booked two tickets online (Booking Ref No: LADGGW) for my parents from my credit card. Unfortunately, my father is unwell (Knee injured) and not able to travel therefore, we would like to cancel the booking and want refund. When I enquired with your call center people they said it's non-refundable. While booking I didn't get any alert message these tickets are non-refundable etc. but, the officer said it was there under fare rules and conditions. I didn't go throw that because I thought time lapse and need to select all the options again. If it's...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Emirates Airlines - Seating and food

Posted: 2015-01-09 by    J Hansen22
Complaint Rating:  0 % with 0 votes
Sky Awards members. My husband and I travelled (multi-destinations) by Emirates, as we have done many times before and had booked our seats on all laps at the time of purchase. All our seatings were respected except the last lap of the journey Dubai-Copenhagen on 8th January 2015. We had reserved seats in row 15 but the lady at the check-in counter changed it to row 38 (the first row where normally passengers with infants are placed due to the infant carrier possibilities. Our protests were not heeded and she tried to explain that reservations made at purchase are not respected by Emirates. This...
Complaint comments Comments Complaint country Denmark Complaint category Airlines

Emirates Airlines - Seating on Emirates Airlines

Posted: 2015-01-04 by    Mrs Halima Fakir Baba
Complaint Rating:  0 % with 0 votes
My husband and I were travelling from Dubai to Gangzhou on flight no EK 362. We were seated on the middle aisle and the one next to the aisle. The seat next to me was occupied by a rather huge lady in size, this made me very uncomfortable because of her size she was half on my seat. Your air hostess did not seem a bit concern about the situation. I will be travelling back to South Africa on the 12 January 2015 on flight EK 763.

I hope my complaint is taken into consideration and we are made comfortable on our flight back.

Thanking you

Regards
Complaint comments Comments Complaint country South Africa Complaint category Other

Emirates Airlines - Career Complain

Posted: 2014-12-28 by    Sara Maarouf
Complaint Rating:  0 % with 0 votes
I had a very bad experience I was invited several times to emirates cabin crew event in Cairo today I had the chance to go and attend this huge event although I have submitted my picture with my resume wearing hijab I was invited several times by the recruitment manager. I made a lot of researches and nothing on your website or even in the invitation sent by the recruitment manager said that it is forbidden to recruit females wearing hijab also I saw your hijab uniform for that. I went today and the recruiters kept us waiting for 3 hours without also saying anything about the hijab restriction.
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Emirates Airlines - NON PAYMENT OF AGREED AMOUNT

Posted: 2014-11-19 by    DIPTI DESAI
Complaint Rating:  0 % with 0 votes
WE TRAVELLED FROM DUBAI TO MUMBAI ON 14. 06. 2014. ONE CHECKED IN BAGGAGE DID NOT RECD. COMPLAINT LODGED AT THE AIRPORT. BAGGAGE RECD. AFTER THREE DAYS. WE SUBMITTED CLAIM AND AIRLINES AGREED TO PAY USD 100.00. WE FORWARDED REQUIRED DOCUMENTS. TILL DATE AGREED AMOUNT NOT PAID ALTHOUGH REMINDERS SENT.

DIPTI DESAI

9033760239 9892769999

FILE REF NO : AHLBOMEK47719/14 JUNE 2014

C. S. A. REF. NO : DXB/X/HI/300614/6948541...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Emirates Airlines - Bad treatment

Posted: 2014-10-25 by    Mohamad LADKI
Complaint Rating:  0 % with 0 votes
Dear Sir,
On 24/10/2014 we were returning, my wife and me, from a touristic visit at Dubai to Beirut, with the Emirates Airlines (Flight EK 953). The flight was scheduled at 14:55 p.m. We were at Dubai airport at 12:00 p.m. and we finished all the boarding formalities in half an hour. The boarding gate was number 14 and we were around the gate one hour before the boarding time. After a short visit to the shops in the airport duty free, we were at gate no. 14 at 14:45 p.m. but we found the gate closed. We asked about our flight and the officer there told us in a very rude tone that the gate...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Emirates Airlines - Average service and experience for an expensive airline

Posted: 2014-09-12 by    Josi.S
Complaint Rating:  0 % with 0 votes
Emirates airline is known to be a world class airline which promotes high quality standard in fleet, airport and services. However, disappointment hits you when you reach the airport terminal 3 in Dubai. At first glance, it is very luxurious spacious and modern. Once checked in, I tried to access the business lounge with my priority pass. It was not accepted as they have only allocated ''Marhaba' lounge for non business tickets holders. You would expect an ok lounge anyway! I waited in a long queue to access the so called Marhaba lounge and after 20 min. Of wait, there was no available...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Emirates Airlines - Not given details for the flight with transit

Posted: 2014-08-09 by    almehairi
Complaint Rating:  0 % with 0 votes
I maid a booking through your emirates airline call center in the 7th of August for my brother how was coming from us new york city the customer representative did not mention that this flight will have transit in milan not once in the two times that i contacted the call center. I am really upset and my father is so worrid that my brother spending over 2 dates from plan to another
ref:fydhes.
I will be waiting for your answer...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Emirates Airlines - safety of passengers

Posted: 2014-06-27 by    bernieeva
Complaint Rating:  0 % with 0 votes
Dear Sir / Madam. I am very unhappy at the recent assault on my wife by one of your passengers on flight EK383 outbound from Hong Kong at 18-25 hours on the 18th May 2014.I would of expected by now to have heard from your self's about this incident, with not only an apology.As you clearly failed to protect my wife, but also an explanation as to who this person was and why he assaulted my wife, by punching her in the head, she was left in fear clearly shaken and has a severe bruise from hitting the armrest while trying to escape his punches to her head.I would expect you are fully aware of the...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Travel & Vacations

Emirates Airlines - Broken luggage locks

Posted: 2014-06-17 by    Saquib Ahmed
Complaint Rating:  0 % with 0 votes
I travelled from London Heathrow to Lahore on 03 June 2014. Upon arrival in Lahore, Pakistan I discovered that my luggage locks were broken, suit cases badly damaged and stuff missing.
I had used travel locks to secure my luggage but obviously, Emirates wasn't able to protect my luggage. As passengers, we trust the airline when we hand over our luggage to them at the check in counter. Losing the luggage is another thing, but receiving them with broken locks, badly damaged suit cases and stuff missing is not something you expect from Emirates. I am a frequent flyer and frankly, the Emirates...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

Emirates Airlines - Check - in process and staff attitude

Posted: 2014-05-23 by    Marwa El-Mubarak
Complaint Rating:  0 % with 0 votes
Dear sir/madam;
Hello. My name is Marwa El-Mubarak, I flew via Emirates airlines on the 22nd of April to Dubai and was supposed to fly back on the 15th of May but instead I came back on the 16th and for that I would like to file a complaint for how things went down at the airport.
First of all I have been meaning to contact you ever since I got back but both of my daughters and me were sick from not sleeping well for two days.
This is what happened;
On May 15 we reached the check-in counter at 1:29 pm and the check-in closes at 1:35 which means we had 6 minutes to...
Complaint comments Comments Complaint country Sudan Complaint category Airlines

Emirates Airlines - Ruined our Umrah Trip

Posted: 2014-01-31 by    Arslaan Ikram
Complaint Rating:  0 % with 0 votes
Hello,

I want to made a complaint against Emirates Airlines.

I have travelled from LHE-DXB-JED-MED-DXB-LHE started my journey with my family (Total 5 passengers including myself) from LHE on 21 Dec 2013 and returned LHE on 8th Jan 2014 under booking Ref.: EFCZRF. We have to perform UMRAH.

Problem started from when my flight EK808 from MED-DXB cancelled on 5th Jan 2014 due to an accident at Medina airport. My flight was at 0445hrs. Accident occurred at around 0300hrs. So runway/airport closed at the same time. No Emirates staff was there to help or facilitate...
Complaint comments Comments Complaint country Pakistan Complaint category Travel & Vacations

Emirates Airlines - BAD CUSTOMER SERVICE/ NOT CUSTOMER FRIENDLY

Posted: 2014-01-27 by    MaddyK
Complaint Rating:  0 % with 1 votes
I have got an upgrade offer through email and I overlooked that it's just for one leg and paid for the offer (AED 1300 ~ $350) !! After getting the confirmation email, I realized it's just for one leg and I called them immediately to cancel my upgrade. They said they cannot cancel it and its a non-refundable offer. Those things were not highlighted in the email nor were the terms and conditions. There was a link for the terms and condition which am sure 90% of us would never read it. I requested them travel voucher for which also they denied. I tried requesting them in all possible ways...
Complaint comments Comments Complaint country United States Complaint category Airlines

Emirates Airlines - BAD CUSTOMER EXPERIENCE/SERVICE

Posted: 2013-12-27 by    RDF1
Complaint Rating:  0 % with 0 votes
BOOKED A FLIGHT WITH EMIRATES RECENTLY FOR MY PARTNER, BUT SHE WAS DISRESPECTED, TREATED VERY BADLY AND STAFF WERE RACIST TOWARDS HER!

I HAVE FLOWN WITH THEM IN THE PAST, BUT WILL NEVER AGAIN. THE CUSTOMER SERVICE IS POOR, COMPLAINTS PROCEDURE WAS LONG AND BAD AND EMIRATES ARE JUST A MASSIVE DISAPPOINTMENT.

DONT BOOK WITH THEM, THEY WILL TREAT YOU BADLY, YOU WILL BE SORRY!!!...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Emirates Airlines - offloaded inspite of all legal papers

Posted: 2013-12-08 by    valmik
Complaint Rating:  0 % with 0 votes
“I have heard somewhere that it takes years to build up a fruitful relationship but it may take just a few minutes to break it apart”
Dear Brian,
All our last ten years absolutely pleasant experiences of flying with EMIRATES ( I am a frequent flyer ( EK 103 053 985)were shattered by your treatment of our family at GUNAGZHOU AIRPORT. This is exactly what you could achieve by doing what you did to me and my family by almost off loading us from the flight even though IT WAS NOT AT ALL OUR FAULT, and that you realised only after my daughter, very empathetically brought to...
Complaint comments Comments Complaint country Namibia Complaint category Airlines

Emirates Airlines - Western Australia - Bad Customers Service

Posted: 2013-06-09 by    LucaJulie
Complaint Rating:  100 % with 1 votes
I am writing to you to express my concern with our experience with Emirates. It seems as though there lack of
communication between your travel agents and your office about ticketing information. Which has resulted in a negative customer experience for us.

Due to information given to us by an Emirates Customers Service officer at the Ticketing counter in Dubai we have:

1. Not been able to get to Mumbai for our engagement
2. Lost the money we've spent for flights from Dubai to Mumbai
3. Lost money on our accommodation + transfers in Mumbai...
Complaint comments Comments Complaint country Australia, Western Australia Complaint category Airlines

Emirates Airlines - Washington, Seattle - Refunds

Posted: 2013-06-03 by    Seattleman
Complaint Rating:  0 % with 0 votes
Recently I have canceled a flight from Seattle to Amman through Emirates.com due to health reasons.
Since I had extra luggage I didn't mind paying the extra fee of $122 for 1 extra luggage. I have online using my credit card.
When I canceled the flight I have called customer service at Emirates Air and they told me since I did not buy insurance on my ticket I will charged $200 cancellation fee. I thought to lose $200 is better than loosing $1600.
Today I have received an email from Centralrefunds@emirates.com saying the $122 are non refundable and therefore, my refund request...
Complaint comments Comments Complaint country United States, Washington, Seattle Complaint category Airlines

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