BBVA
reviews and complaints

We are a new Zealand company called Beal Trading Limited. On 31 July 2023 our bank here in New Zealand sent a wire transfer to a Mr Hendik Visima whose IBAN is ES0401824274230201644321 in the sum of 3450 euros. Our bank has said the money left on 31 July 2023 and they say it has arrived in his account but he denies that this is the case.

The tracking number is 6f4f9af8-270c-416c-b77d-8052c372aa74.

The money must be somewhere within BBVA.

Our bank has ent a cancellation notice but there has been no response from BBVA.

Hugh Hamilton

CEO Beal Trading Limited

I tried to book a flight from SWISS airlines. When I make the online payment from my BBVA debit card no. [protected] of 24462 MXN on 10th May 2023. The money got deducted from my BBVA account however, I got a error message on the payment page and the ticket was never issue to me.

I checked with airlines, and they confirm that they did not receive the payment.

I already visited the nearby BBVA bank, and they confirm that the transaction is in progress, and I need to wait for 72 hours.

It been more than 24 hrs and still I did not get any refund of my payment. Please look into this on urgent basis and help me get the refund asap. Below are the details: -

Account Holder Name:- Sudeep Negi

Card No: - [protected]

Transaction Date:- 10th May 2023

Transaction Amount:- 24,462 MXN

I attempted to close my account but was not permitted because of a supposed charge that was pending through paypal for 8 pesos. I have since closed the paypal account and more than a month has passed but the phantom 8 peso charge has not appeared. I had no choice but to deposit a bit of money in the account at the time because I was leaving the country for good.

Now I am out of the country and cannot close the account.

Also, the account was opened years ago by an executive who used a fake RFC number for me( I was unaware) so the account is probably Illegal. I do not care if they keep the remaining 295 pesos but I want the account out of my name.

Hello Good day. I am a BBVA customer, my ID is [protected]. My husband in England , tried to send me money with Western Union. I submitted a special West Union form to to Western Union so I could receive money in my BBVA account but my husband received a message that the transaction did not work. Is there a problem with Western Union as another friend in Australia is able to receive money from Western Union into her BBVA account in Argentina. If so there are other banks that can do this transaction and I may need to switch my account to them.

It has been a ridiculous process over 4 months. My husband’s mother passed away October 2022 and he is the beneficiary of her bank account BBVA in Ensenada. The bank is refusing to give him the money & are making him jump through hoops which does not make sense, what I feel is completely unnecessary. My husband resides in California and the bank is in Ensenada. Over 20 trips taken to get this account closed and the staff at BBVA Ensenada are so rude and unhelpful. They refuse to give him his money and they keep changing the process. I’m ready to take legal action. I feel they are liars and thieves.

1. He has his mothers death certificate, his US passport etc

2. He obtained apostilles the bank claimed they required

3. Bank made him become Mexican citizen to open own account to transfer his mother’s money. Totally doesn’t make sense.

4. My husband now is a Mexican citizen, has Mexican passport, voter’s registration card, Mexican drivers license & Mexico phone number

5. The bank still won’t close his mother’s account and give him the money or transfer money to the account they made him open….

6. He is entitled to the money in USD.

This is just absolutely ridiculous!

CONCERNING NON RESIDENT ACCOUNT at BBVA

12.02.2023

To whom it may concern

The letter below was send to BBVA by email ( attached and was answered ).

“3 times on December 1, 7, 15 I have contacted your LINEA BBVA on the phone [protected]. Three times I was asked to give my passport data and some other information in ENGLISH. I was informed that people from the bank will contact me. So fare nobody contacted me.

My purpose of the calls was to agree the meeting for opening NON RESIDENT account in your bank office in Barcelona. My choice was your office Pg. de Gràcia, 25, 08007 Barcelona, Spain.

I have NIE number for Spain. Will have passport, utilities bills to prove the address, can bring my local bank account operations with my account for the last year or more. Hope it’s ok or shall I email some docs in advance ?”

All internet is full of your bank advertising for nonresident account opening possibilities but in fact it doesn’t work at all. So it is a complaint and the treatment of the situation.

Is there a chance to get appointment in this office or any other office in Barcelona for opening the nonresident account? Can you provide the address and contact English speaking to agree the visit and needed documents ?

Kind regards

Kęstutis Baltakis

+[protected]

Email: k.[protected]@gmail.com ; k.[protected]@nordcarrier.lt ;

N.I.E. Z0296000-H

Zilviciu str. 6, Teleiciu k.,

Garliavos apyl.sen. Kauno raj.

LT-53273 Lithuania

This is what I’ve just sent off to Idealista:

Below is a copy of a message I sent to the Spanish housing website Idealista two hours ago, about fraud in progress by a man in Barcelona with a BBVA account - his BBVA details are:

ES29 [protected]

Sergi Gaspar Bernabéu

BBVA

Here is the message I sent to Idealista:

“Hi - I hope you speak English.

My daughter is moving to Barcelona tomorrow as part of her University degree in Spanish. She signed up for a room in an apartment advertised on your website on Saturday, and signed the contract the landlord, Sergi Gaspar Bernabeu, sent. The room was advertised at 600 Euros per month. She paid the first 1200 euros he requested; then an additional 600; then 600 Euros more. He then asked for a further 1200, saying he needed it to prove to the taxman that he had a business. We refused. A friend who lives in Barcelona rang and texted him; he said he would go to his bank at midday today to send the money back in full. We asked him to send confirmation of this. We have heard nothing, and he has not responded to phone calls. He has taken the first property off your site, and is now advertising another for the same monthly sum.

Can you PLEASE call me back immediately on +[protected].

Gracias!

Charles SHLOSBERG”

I have attached proof of her three payments below.

Thank you.

Charles SHLOSBERG

I did an international transfer international in branch of BBVA in Plaza Antara of Mexico City the Oct 18th to my account of china. The amount is 57000MXN. The Swift code and the name of receiver are all correct.

The bank teller imput the receiver amount is 621788080000PP05342. But it should be in [protected]. Since it is in receipt, it seems very similiar.

So I sign the ticket.

After 1 week, I found I still not receive the money, so I go to the branch, they told me that in the receipt is PP not 99. And they let me to call hotlines. And by hotline I lanched the issue to start the recall of money. The case number is [protected]. And tell me I need to wait until Nov 11th.

Till 11th I still not receive any feedback I called hotline, they said since it is Friday, I need to wait until the Monday, Nov 14.

Then the Nov 14 I called hotline, they said the money has been received by another person. And he doesn't want to give back the money.

So that's very weired. If the Swift code is right, it should be arrive to the bank branch of receiver firstly and later the bank approve and pass the money to the personal account. And the name is not corresponding, so why the money can reflect to another person totally not corresponding?

And the teller is keeping finding excuses, not solutions.

Pls your help to get the refund, I need a reasonable explanation!

Thank you

I used my non BBVA debit card to withdraw funds from BBVA in Mexico.

The machine did not return the card. When I went to the bank on Monday to get it, they refused despite identification and eventually threatened to call the police and have me arrested for asking for my property back!

I found that there were other bank customers who had the same problem and were trying to get their cards back as well.

In order to get your NIE in Spain, you'd need to provide them an account balance certificate. I went to BBVA branch and asked for the certificate and I was told to get it through the app by 2 different staffs. I told them that I knew I could request one through the app but the way their statement was written there was very confusing. I was told that it was good enough and I'd have no problem to get my NIE with it.

I had to pay 2€ for the certificate and on the day of my appointment I had to get another one because the date was too far back. So, I got a second one, paid another 2€.

Got to my NIE appointment and guess what? As predicted, BBVA certificate was not accepted by the agent. She said that BBVA certificate states that I could either have a credit or debit with them. It isn't clear and it's not acceptable!

See below:

"That according to our accounting records, the account held at this bank under the name of Mr. / Mrs. xxxxx with N.I.F. (tax ID) xxxxx which is detailed below, had as per the date of May 18, 2022 the following CREDITOR OR DEBTOR POSITION AGAINST BANCO BILBAO VIZCAYA ARGENTARIA, S.A.:"

Now I've to get another appointment to get my NIE, and everyone who lives in Barcelona knows how hard it is to get an appointment here. You have to wait for months.

Tried to deposit a check through mobile app It was denied because made out to me and spouse. Spouse not on the account. Called customer service they suggested calling local bank. Local bank transferred me back to call center. Was told go to bank and that wouldn't need my spouse present. At bank door was locked at 4:00pm. Explained situation to assistant manager who was extremely nice he asked me to go to drive up window tell them he said to deposit check. At window wouldn't allow me to deposit check because spouse was not present by the manager who was extremely rude. She kept spouting that she was the manager and it was up to her. Previously spouse tried to deposit check earlier at same bank on drive up and was told that Ihad to do it and he did not have to be present . I was told by three different people that only I needed to be present to deposit check. Manager very rude about whole situation. I tried to explain to her that I had to leave work I am a nurse, bank is not open during my work hours still said it was her decision. Tried to call bank later during normal hours, no answer as usual per this branch. Now I have to leave work again and my spouse also to deposit check. Very poor customer service. Customer service and bank need to get together on their policies Seriously considering moving my 4 accounts to another institution

Bancomer made false statements to CONDUSEF which can be considered a fraud. If you internalize in the analysis of the account and compare them with the statements of Bancomer you will see that they lied on the dates of operation to sell me pains in favor of the bank and then tried to cover their shares with altered, repeated, or missing monthly statements.

August 31 2021 a refund from the merchant Collins Credit in the amount of $500 was sent to my debit card account ending in 5158. This amount pended until September 8, 2021, the payment never posted to my account nor did it return to the merchant. I spoke with customer service and was told that the hold was released and the payment dropped. The same happened on September 14 for the amount of $150.00 and on September 22, 2021 the payment vanished. Currently I have two claim investigations I do not have the claim number available for the $500 that was placed on Monday September 20. The claim number for the $150 is 7478601. I am very displeased with the carelessness of this company. This has made my bill payments very hard. I have set up payment plans based upon the refunds that were to be posted. I have spoken to the merchant on a number of occasions and still no payment. The merchant stated that as of 09/23/2021the $150.00 payment is showing pended on their end. This is very careless of BBVA. I know that you are in transition, however as a consumer, along with the now pandemic, this action has hurt me and caused a serious financial setback. I expect this matter to be resolved by the end of business day 09/23/2021.

I barely opened this ONLINE checking account- with BBVA.
checking acct #: [protected]

As it is an online service- the average intellectual will always assume, I can see statements online as well.

To my shock & dismay, I received a paper statement showing $6.00- deducted for sending me a paper statement- which i had never requested nor was I ever asked for an option.

with $25 in this checking account- I called bbva customer service today 8/28/21, which was outsourced to another country, spoke to 2 different cust svce reps- who could not help me, after asking me 20 questions!

They asked me to contact pnc Bank, who told me- their merger isnt final- and cannot help me.! ?

The $6 needed to be refunded to my account- asap.

And, after reading all the disastrous reviews, I have buyer's remorse- I may just close this account forever, after receiving the $6.00 refunded back!

Thank you for your help,

Dolly Shukla
e-mail: [protected]@aol.com

I open an online account in February 2021 I asked for it to be online banking only no debit card sent in the mail they send a debit card in the mail anyway I was not at the address that's reason why I asked for online banking I left the country Mexico I was in his online banking to transfer funds to Mexico so I can get my funds online banking whoever got the debit card activated it took almost $1, 300 for me I called the bank they cancel the car right away but in a Centinela cartel has a major is I see it on online banking and I'm a dispute this file the claim and within 24 hours investigated but not the claim and the reason for denial was it was not fraud or unauthorized transaction and I'm not as unauthorized transactions I did not give information to make a withdrawal at the ATM I have proof documenting where I am how long I've been here in Mexico and that I left before the dark or even arrived I send the proof to the email for the investigator and still he denied it and within 24 hours they are stealing my money they won't replace it and they called me a liar very very bad baking business very bad customer service and the customer someone stole my money and they don't even want to stand behind the Visa logo that I can be safe with my money in there hands because I'm not I will attach proof I have reciets where I'm in a store here the same time the transaction was being made the bank mow has me 187 negative becaue of the nsf charges and returned items they supposed to honor 5 days after denied they did not do that and I was a credit and they took it back amd did not notify me of that so I though I had money jn the account t when the ills came in they took the credit right before they posted the bills that came in electronic

Hello I let y'all know some went in and to my security box illegal twice at 416 S Stanton St Suite 100, El Paso, TX 79901. My box number is 1 my name Darnell G Owens of 119 W Nevada Ave Apt 41 El Paso TX 79902. My wanted fugitive mother Joyce Cleo Owens and her fake cop ex veteran brother Lawrence Lee Davis who loves to flashing fake law enforcement badges are being behind this or one there friends. Please email or mail the complaint forms . I also call contact the Texas states Attorney General. Please the wanted fugitives love call places thousands of times trying stop and cancel my complaints claiming to be me over the phone or write Letters using my stolen identification cards one from 292 North St Pittsfield Massachusetts another from 511 Akard St Dallas TX

My credit/debit card was to expire at the end of 7/21. When I had not received a replacement. I called multiple times trying to get a new card mailed to me. After several calls I finally got a hold of an agent who seemed to know what she was doing... wrong! On 7/23 she promised to have a card overnighted with the fee waived. Wrong again! The next day I had $55 taken out of my account, had my current card cancelled and I still have no card. This made things extremely difficult for me. I was hung up on by the supervisor, Nicolas Salinas and had one agent pretend he couldn't hear me. I've had agents send me to the wrong department 3 times. In addition, I had difficulty understanding nearly all of the people I spoke with.
This experience has so disgusted me that I am closing both my accounts at your bank and moving to another bank. How sad your establishment has gone so badly downhill.
Judith A. Schmidt
[protected]@att.net
[protected]

On 6/23/2021 LLC account was opened, at such specified date documentation was provided with registration and certification of ownership.
On 7/19/2021 deposit was received and shortly after account was frozen stating that account needed again to be reviewed for ownership and documentation once again requested.
Would like matter resolved accordingly without further delay as this is interfering in my business.