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1.3 841 Reviews

Coca-Cola Complaints Summary

68 Resolved
773 Unresolved
Our verdict: If considering services from Coca-Cola with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coca-Cola reviews & complaints 841

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3:49 pm EST
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Coca-Cola Diet Coke

I have a problem with exploding cans of soda. We purchase 3 cases of Diet Coke every week from Meijer and have had this problem before but not to this extent. The cans are swelled on the top and when left on counter they continue to expand a bit and make metal popping sounds and had one explode out the top and I was lucky it sprayed on a angle and not on the ceiling. Like I stated this not the first time of having this problem and we just dump them out because the flavor is not good from these cans. I have attached photos of the cans from one of the 12pks and the carton also. Thank you for you time Todd Thiry 409 East Hobart Ave. Findlay, Ohio [protected] [protected]@yahoo.com

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1:42 pm EST
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Coca-Cola Coca cola drivers

Im out in pa driving home to ny. And im on the threwway and a truck with license plate number zpx 1408 almost just ran my mother in law off the rd.. It could of been really bad.. I think you need to recheck who you have driving for you. He just almost killed my whole family! This is not ok.. Something needs to be done and fast

Desired outcome: I dont know what you can do but something needs ti be done

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9:57 am EST
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Coca-Cola Dirty stained bottle

Good day

Bought a 2l stoney at pick n pay galeshewe and the bottle was stained or can I say dirty cause as I was pouring the cold drink I realized that there's dirt that comes out, and when u looked at the bottle I saw the bottle is stained... I'm disappointed to say because if I did not look me and my family were to drink that cold drink and maybe one of us or the whole family could've ended up in hospital or maybe worse.

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12:52 pm EST
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Coca-Cola 6-pack bottles & 24-pk cans of coke

I recently purchased a 24-pack of regular coke cans from Meijer. 2 of the cans had small pin holes in them causing the box to leak all of the pop out of the 2 cans and onto the floor. I cleaned the rest of the cans off and they seemed to be ok.

I also purchased 8 6-packs of the 16.9 oz bottles. 2 of the 6-packs were normal. The other 6 had no carbonation in them. I dumped out the first 6-pack thinking this was just bad luck and I got a bad batch or something. I have 5 more 6-packs that have no carbonation. If I shake the bottles a little, they do not get any fizz in the top. I even shook one of the bottles and then tried to open it. Nothing. I'm not sure what happened to this batch of bottles. They were purchased at a Kroger store. Does coke have an expiration date that would cause it to lose carbonation? I've never had this happen before and I've drinking Coke for a long time.

Desired outcome: Replacements of Regular Coca Cola in either cans or bottles. I use both depending on where I'm drinking it.

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1:24 pm EDT
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Coca-Cola Can of Coca Cola.

Served grandson one of cans of Coca from carton. He poured some and drank very little. He passed can over to me and I pored it in my glass. It looked wrong so I got a clear glass and poured it in. It was only lightly colored - not like Coke which is dark Cola colored.none of the first cans used were like this. We have 7 cans still in the carton and not certain if any of them are the same. The Number at bottom of can was #32202WV1.This happened on October 20, 2023. Your website makes it a challenge to file a complaint and it does not receive photos easily. Had to repeat 4x until one went thru and still cannot get site to accept picture of the cardboard carton.

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4:01 pm EDT
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Coca-Cola Coca Cola commercial

About your tv commercial for Coca Cola. The commercial I am talking about is the one with women and a guy around a coffee table playing Pictionary and drinking coke. My complaint is the coke they are drinking looks like tea and not coke! Why would you do this? It isn’t appealing at all! Everyone knows Coca Cola is dark in color. I love my coke but seeing a commercial like this would be a turn off. I am a 70 year old woman and have been drinking coke for years. Please change this commercial to be appealing for coke lovers . THANK YOU.

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3:06 am EDT

Coca-Cola Coca cola Royal 1Liter

Nag bili kami ng royal po at napakadumi nito sa loob. Araw araw kaming umiinum ng product nio sir po.. bakit naman po ganun.. mataas pa naman ang tingin ko sa coca cola company kase matagal na ito na akala q malinis ang product ninyo then saturday august 19, 2023 ng mangyari po un. Hind namin alam ng husband q f patuloy pa rin kaming mag bili ng product nio.. nasa akin po ung product na royal po. At may mga pict. And videos dn po akong gnawa para makita ng iba at ma warningan sila.. i'm totally disappointed on ur product😐.

Pinapainum ko pa naman mga kids q.

Nung mga nakaraan nagkameron kame ng diarrhea malamang po dahil cguro un sa product nio po.

Nakakatakot at nakakatruma po ung nangyari samin.

#coca cola company.

#cleanliness

Desired outcome: Umaasa po ko sa kasagutan ninyo. Tungkol sa bagay na ito.

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12:39 pm EDT
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Coca-Cola Truck delivery driver

On Wed. Aug 16th 2023, at 4pm, I was cut off by your driver, license plate #TTT68G NJ.

This driver came up from behind me, when ever one else was waiting their turn, to block me so he could get ahead of me getting on the access ramp, Atlantic ave entrance, to the Brooklyn Bridge. He proceeded to go into the wrong side of traffic so no one else could move on either side until, he with his very large truck gained access to the ramp. This man did not follow any safe driving techniques or obey the law or show any common curtesy on the road. He broke the law, did not care about others safety nor his own. This really shows total disrespect for others and for the Coca Cola company, at the very least he needs to be made away of safe driving procedures!

Desired outcome: Is this the kind of person you want driving for you, he was lucky their were no cops around, he looked me right in the eye as he was cutting me off, he needs to be schooled in safety and road etiquette.

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11:41 am EDT

Coca-Cola 20oz coke zero

I purchased a Coke Zero at a local market and when I opened it, it smelled like mildew.

This wasn't the first time that this has happened. In the last year, it has happened numerous times. Each time, I have dumped the contents, for fear of becoming ill.

Apparently, from the thread I have been reading, this has been going on for years.

Whatever unhealthy bottling measures have led to this, it is obvious that Coca-Cola has done nothing to correct the issue, except to offer a coupon for more free substandard Coca-Cola product.

Perhaps all the people on the thread should

contact a lawfirm versed in class-action suits. I know that the first time it happened and it took me a bit to realize the smell was coming from the soda bottle, it caused considerable discomfort in my throat- most likely and allergic reaction to the mold/ mildew.

My solution us simple: I will no longer buy Coca-Cola Products and advise my friends to do the same. You may want to start valuing people's health over your profit.

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12:48 pm EDT

Coca-Cola Diet coke bottle 20 fl oz

I just purchased a Diet Coke bottle and took a sip. I noticed an immediate odor coming from the lid and around the bottle. It smells like mold/mildew and body odor. Disgusting. Unfortunately, this is not the first time this has occurred. I just realized this may have caused me to have an allergic reaction, too, since I’m allergic to mold. Unreal. The very top of the bottle has a strange greenish tint to it, too.

Desired outcome: Get it right and develop better packaging for your product. Please!

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9:06 am EDT

Coca-Cola Caffeine free diet coke 12 oz

I purchased 3 8 packs of diet coke caffeine free. I went to drink one of the bottles and there were thing floating around in the bottle. I have no idea what it was so stopped drinking itl I purchased this at the jewel in blooingdale il. On the bottle it says ipk and a number cacrv theres also another number - 0 496130 1. Can I get replacements?

Christine gregg [protected]

Desired outcome: refund or replacement

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4:42 pm EDT
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Coca-Cola Diet coke bottles

As many have experienced, the diet coke bottles emit an odor which smells like mildew.

I also noticed these bottles are not clear plastic. Rather there is a brown tint to these bottles.

I would not know why the smell or tinting is present. I can see why some people believe it may be from inappropriate maintenance of their bottling equipment. I offer up an explanation having to do with redistributing bottles that were part of flooding occuring at a facility or B2C business.

I've not seen or heard of any response from Coke addressing what their customers have reported and complained about. Not a smart move on their part.

Hopefully they will address or better yet fix what is causing it before a news station starts their own investigation. They love to do these consumer impact stories.

Desired outcome: For coke to address or better yet fix the problem

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10:50 am EDT
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Coca-Cola Dangerous driver in coca cola truck

I was driving on I-10 Eastbound yesterday, 7/9/2023. A Coca Cola van with license plate number 1A01885 or 1AQ1885 (Truck Number 15665), was traveling in the same direction. He was traveling at least 90 mph and was on his telephone. He would ride the bumpers of other vehicles until they would change lanes to get out of his way. He exited I-10 at exit 57 in Mississippi at 8:58 a.m.

Desired outcome: Your company should take whatever action you feel is necessary to correct this situation before this driver kills someone.

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Update by Robert Rone
Jul 10, 2023 10:51 am EDT

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9:09 am EDT
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Coca-Cola Coca cola truck driver

Around 8:40am on Thursday May 11th, 2023 one of your semi truck drivers cut me off almost causing a collision, and when I tried getting away from him he continued to cut me off and was purposely blocking/cutting mw off from doing so. This was trhow it happened: I was in the merge lane and he tried merging into the merge lane but didn't see me at first but at this point I'm already half way up his trailer and when he sees me he cranks his wheel to cut me off (I’m basically at the cab at this point) forcing me onto the shoulder and almost causing me to collide with the concrete barrier. I attached the license plate number below.

Desired outcome: Some form of warning or consequence.

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2:12 pm EDT
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Coca-Cola Coca Cola vending machine not dispensing product

I paid $4.45 cash at the Coca Cola vending machine at Spokane WA airport ([protected]) for a bottle of water, but the machine didn’t dispense the water bottle. I called the number on the machine to ask for money back, but the person on the phone said they won’t refund the money, they will only send me a voucher to be use on another machine. I will not use this type of vending machine again, so I would like a refund of $4.45. Thanks

Desired outcome: Refund of $4.45

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11:26 am EDT

Coca-Cola Coke zero refill

Good day, I am making use of the refill service here in Fochville at the protea grocery shop in Protea street. I bought a crate of Coke zero on Friday 21st April 2023 and it looks very more transparent than usual and the taste is different as I have been drinking it for a long time. I am very dissapointed. Not sure what I should do. Please advise.

My number is [protected] and my email is [protected]@gmail.com. My name is Sanet.

Desired outcome: A regular tasting crate of coke zero

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6:17 pm EDT
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Coca-Cola Coke zero 20oz bottles

Over the last two years i have become a coke zero drinker off and on in an attempt to stop drinking regular coke as much. Recently i found out that i am diabetic and have switched only to coke zero and an issue i am having is that the 20oz bottles all have a ver distinctive mildew smell that until today i thought was in my head. It is ONLY the bottles because i can drink a can of coke zero with no problem. But as soon as i open a bottle and try to take a drink i start gagging and have to throw it away. There have been times where I keep the bottle and in the midst of a busy day forget and take another drink or two and end up feeling like im going to throw up. But overall I don't buy bottle coke zero unless it is the only option available for instance at theme parks where only bottles are sold. For whatever reason today I decided to google “coke zero bottles mildew smell” and was surprised to see that it wasn't just me being overly sensitive to a certain smell. I was even more surprised to find complaints going back YEARS in regards to this problem. So im left to wonder if its simply just not a concern CocaCola is in a rush to fix because it isn't their most popular CocaCola brand drink which is of course original Coca~Cola.

Desired outcome: That the issue be looked into and resolved before somebody gets sick.

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5:45 pm EDT

Coca-Cola Dasani water

The new small bottle caps on Dasani water bottles ar very hard to open and do not reseal properly. Anyone with less than average hand strength cannot open or needs a device of some sort. Once opened the caps deform and do not reseal properly. Our family has used Dasani water exclusivly for more than 20 years but unless the caps are made more usable we will have to find an alternate brand. I realize they use the smaller caps to save $$ or the planet but if we can’t open the bottles we will find one we can. Even if it costs a bit more. I’m sure there are a lot more people having the same problem as us. When sales drop a bit maybe the problem will disappear. A little testing and consumer feed back might help before a change is made. I’m sure the change was very expensive. What you had in the past worked very well. You have a great product in a crappy container. We will miss it but can live without. There are plenty more

Desired outcome: Return to consumer friendly containers

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5:24 pm EDT
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Coca-Cola Coke Zero and Cherry Coke Zero

For the past year, I have been buying plastic bottles of coke zero and cherry coke zero and thought I was Imagining the horrific mildew stench when I opened the bottle. I'm not sure if the liquid inside is rancid or if the bottles are mildewed prior to the liquid going in. I googled the problem and see that coke has had literally hundreds of similar complaints. My suspicion is that in the bottling plant based in the bay area, San Leandro, where our current humidity has been averaging 90-99 plus percent, the plastic bottles may have accrued mold or mildew prior to the drink going in. Or perhaps the stuff is rancid due to heat?

I hope that my stomach acid is strong enough to kill the mold, but, I have asthma and I intend to reach out to Channel 5 on your side to complain. Coke needs to take this seriously as Target and Safeway both have been selling this offensive mildew-scented cola.

This is not what I expect from a company with such hefty profits. There need to be more rigorous safety checks implemented by the FDA. Or face a class action lawsuit. Consider this your notice Coca-Cola.

Desired outcome: Coke makes a Public declaration on TV and recalls the offending soda flavors and batches. They tighten up cleanliness and safety standards at the bottling plants

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7:49 pm EDT

Coca-Cola Recent changes to delivery quantity

Recently I have recieved a letter in regards to your shortage of drivers and workers in Australia. In said letter you specify that due to these shortages Coke will no longer get their drivers in queensland to accept cheques (which is fine) and that your drink minimum order has been increased to 10 boxes.

As a small business I am outraged by these changes due to the fact that having to order 10 cases of your products is over the top for alot of small businesses. Not everyone is a massive conglomerate or a large store that pumps your product off of shelves and needs massive orders to keep up. There are still small businesses like myself that already found your 7 box ordering limit difficult at times due to the fact that most of the time 5 or 6 boxes is all our store needs and we ended up ordering extra stock for no reason other than to get a delivery of a certain item (or items) we needed.

This decision is made worse by not explaining how it benefits us as it seems like these decisions only benefit Coke and you have given NOTHING back to your customers at all.

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Coca-Cola contacts

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