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Closeout Digital Complaints & Reviews

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Closeout Digital / Stole $1500 from me

Bigjorge on Apr 24, 2015
I placed an order for a digital camera on line through Closeout Digital's website. I got an email confirming my order, then another asking me to call to confirm my order. When I called, they said the camera I ordered was a foreign model and was plastic and menus were in Japanese, but they had another brand at a better deal. After a hard sell, I agreed to buy the other camera for $1, 499.99. I called back an hour later and cancelled the order. He said it would cost me $200 for a restocking fee. I said fine, I just don't want that crappy camera you tried to sell me. He then said, OK...

Closeout Digital - New York, New York / scam

Blakebb on Jul 17, 2014
According to the BBB of Yew York Closeout Digital’s real address is 6605 20th Ave. Brooklyn New York. Though they have a California phone number and an address at 1111 Story Rd. San Jose CA. that on some sites I have read say the address in CA is phony. Depending upon which Map programs used I have found either nothing at that address or a Mall. At this point I believe the real address is whatever hotel room is cheap enough it Discount Digitals address of the day.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I bought a Nikon D7100. When I say bought...

Closeout Digital - California, San Francisco / Customer Service

JeffDG on Mar 1, 2014
Placed an order online for camera and equipment. I received an e-mail summarizing my order, asking me to call the company to confirm the order. When I called, I spoke with Dave who was very helpful and friendly. Dave worked with me to upgrade my order to a better quality (and higher-priced) camera and additional accessories. When the shipment arrived, it looked very similar to a lower-grade model I'd previously purchased, so I called the company again to verify my order. This time, I spoke with someone who seemed to be an owner/manager of the company, and was NOT friendly nor helpful...

Closeout Digital / Tracking info was fake and no order was received

Ravegon on Dec 15, 2013
From the company CloseOut Digital I bought Nikon camera and lens, and everything cost me about $2, 500. I received the confirmation email and the tracking number. After a month nothing arrived, and I contacted the company. They promised to check order and called back. I called them every day, and after a month they promised refund. I haven’t received what they promised. Please, if someone here had the same experience, can you help to return money back?

Closeout Digital / fraudsters

Tunrob on Sep 14, 2013
Closeout digital are a bunch of fraudsters. I ordered a Nikon D800, a 16-35mm AF lens and accessories total cost of $4699.99. When I received the package they had sent me a refurbished D800, a 16-85 DX lens that does not work with the D800 and is $400 cheaper, the incorrect battery and no lens cleaning kit. When I contacted them they told me to return the product then they would send me the correct items and cover the shipping cost. Since then they told me that they could not get the correct lens, but have returned $1, 300 to my bank account in order to cover the cost of lens. I have contacted...

Closeout Digital - California, San Jose / Bait and switch

mark7717 on Aug 20, 2013
When ordering items over the phone from a salesperson (Ben) at Closeout digital, he switched out a lens i had intended to order and replaced it with a lens that was inferior in quality, and four hundred dollars over the price of the lens I had wanted. I discovered the ruse within 15 minutes of ending our call, when I checked my e-mail and saw the invoice. I called back immediately to tell them I wanted to cancel the order, that it was not as described or intended. They said the order had been processed and there would be a 15% order cancellation fee as stated on their site, which i...

Closeout Digital - Hawaii / Bait and switch, deception

Mauinaka on Jul 20, 2013
Ordered product online.They sent email saying I needed to talk to them to complete my order. Said product ordered would not work with my camera and offered more expensive unit. I agreed to purchase but called back to cancel because now they were charging additional freight on a free shipping offer.($40). They said would reduce the shipping by $20, but I told them to cancel the order. They confirmed it would be cancelled. They did not cancel as well as charged me full shipping. THEN when I Emailed them back, they said they would refund the shipping if I would post a 5 star rating on a link they would send me. Extortion, deceit, lies . I will spread the word through social media to not trust this company.

Closeout Digital / Misrepresentation (being kind)!

Photomaven on Jun 19, 2013
Do not under any circumstance do business with this company. They switch you to products that do not even exist. This company is a total scam. They will charge your credit card through a third party before merchandise is shipped. Then they misrepresent the products that they are selling and when confronted get abusive. They want to charge a restocking fee on merchandise that was not even shipped. Bait and switch is standard practice and they charge you extra for included factory stems. I was able to get a full refund after several phone calls to Closeout Digital, the equipment manufacturer and the credit card company's fraud division.

Closeout Digital - Minnesota / Bait and Switch / PRedatory practices

I_H8_Scammers on Apr 26, 2013
Ordered a camera from Ben at Closeout Digital. They use aggressive tactics including telling you that your memory cards won't work with the Camera you order (they will) and tries to get other upsells. This website used to be Thunder Cameras / T C electronics, then they used to be Stop and Shop Digital. There is only one employee, Ben. And he has had to change the website name several times due to BBB complaints and people catching up to him. If you try to order the basic camera without any add-ons he will tell you that there is a 4-6 week backorder, (which will continue to be a 4-6 week...

Closeout Digital / Extra $400 pay

Anthony J. on Feb 12, 2013
Do not buy anything from Closeout Digital because they give you a very low price to attract than email to call them to confirm the sale. I bought $2450 Canon camera on line. Sales person told me this canon camera came in only works in Japanese and it is made out plastic not magnesium body, that's why it was cheap. If I wanted to upgrade a regular camera, than I had to pay extra $400 for camera.
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