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Clear.com Complaints & Reviews

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Clear.com - Nevada, Las Vegas / Clear Internet Service

ECX on May 19, 2012
Clear Internet has a tower in disrepair located on Industrial & Southbridge Ln. I have spent hours on the phone with them since early Thursday May 17, 2012 reporting this situation repeatedly. They continue lying to me and telling me that repairs have been made to the tower. I know they are lying! I removed my modem from my apartment and tried getting a signal at 4 other locations within 1500 feet of my apartment. Their was no signal! I then took the modem to a location near their other tower on Paradise Rd. The signal their was perfect. The short story is that my modem works just fine except...

Clear.com - Washington / Unfair Charges

D. Severn on May 3, 2012
I was a customer for many years and became unhappy with the service provided. I cancelled my service and was furnished a return label to return a modem. Two months later there was a charge for failure to return the modem, which was sent back to them. Now they can't find it an want to charge me. Supposedly they can't recredit my account until they can locate the modem. Their customer service is lousy do not buy their service. Find a more reliable service provider for your Internet service.

Clear.com - Illinois, Chicago Suburbs / Unethical Business Practices

RJ3x37 on Aug 15, 2011
I cancelled my internet & phone (bundled) service with Clear near the end of July 2011. I paid my outstanding balance at the time and asked if I owed anything else. The CSR told me I didn't owe anything else. Last Friday, August 12, 2011, I received an automated past due call on my cell phone. The robot voice identified itself as calling about my Sprint account being past due. It demanded immediate payment and if I didn't pay the $10 balance my service would be cut off. My cell phone is with Sprint, but I'm on another family member's Family Plan. I don't pay the Sprint...

Clear.com / Awful Service

Kristen200 on Jul 29, 2011
I signed up with them because the sales rep assured me multiple times that I would receive internet all over my city and most importantly, that I would NOT be locked into a contract at anytime. Their software would crash my computer on a regular basis, the service was EXTREMELY slow and poor, and I would have to reset my internet about every 15 minutes because it would lock up. When I called to cancel they said I was locked into a 2 year contract and since I had not called with my issues about their service, they would not cancel it for free as a result of it not working. I spent about 6 hour...

Clear.com / Billing

Luckypenny on Jul 13, 2011
My service was interrupted for non-payment. i was told i owed $60 and given the option of paying the full amount or a partial amount. I chose to pay a partial amount of $20. they charged that $20 twice. i called htem and told them to reverse both charges and they said they would within 3-5 business days. but two days later, instead of reversing the two privious charges of $20, they charged my card AGAIN for $20.41! when i called and asked them why they would do charge my card again after being told the day before to reverse the previous charges, they first told me they wouldn’t reverse...

Clear.com / Rip off

fender68dg on Mar 14, 2011
BUYER BEWARE!!! I signed up for clear.com and/or clearwire.com so called super-fast internet and when I got it home the internet worked but after a certain time during the night the bandwidth would dwindle down to almost nothing, even dial-up speeds were faster. Other times the internet wouldn't work at all even when my area was in a 4G area and close to a tower. I tried calling tech support and had to wait nearly an hour before talking to someone which all they told me was to clear the cache and cookies out and to do that on a WEEKLY basis, I've never heard of having to have to clear...

Clear.com - Florida, Tampa / CSRs are lying about complay policy

Guitarken on Jan 11, 2011
I bought a Clear modem at Best Buy in Odessa FL. Since I have IT experience I was dubious that the coverage could be as good as they claimed and I specifically asked the salesman whether if I was not satisfied I would get a full refund. He assured me that I would. The document they gave me for customer service states "customer has 14 days to cancel service without incurring ANY fees. I used the service for a few days but it was in and out. I called Clear customer service and was told that I would get a full refund after the equipment was returned to them in good working order. I spoke to a...

Clear.com - Texas, Houston / Poor coverage, poor customer service

I received my clear.com internet connection device in August 2010. I tried to access the internet with the computer card and never could get the device to connect. I called customer service and they THEN checked my address, the same address I have always had, only to discover that I don’t have service at THAT address due to towers not reaching this exact spot. Ok, so I tried to use the device in down-town Houston! It still did not work, in Houston! I called customer service to disconnect service and THEY did everything THEY could to prevent me from cancelling the service! I understood a...

Clear.com / After canceling my service they have continued to access my bank account for the last two months

After canceling my service they have continued to access my bank account for the last two months, and after calling them several times I had to pay a fee to my bank to block them from my account. Now they are emailing me past due notices! They even had record of my calls, but there were never any notations made by the customer service reps about canceling my service, even though this was the reason for my calls!

Clear.com - Georgia / Poor Business Practice

Salesman promised 10X faster inernet speed. There is no coverage in my area and he knew it. I Tried to sign up online and could not. Support was aware of issue and said no replacement modem would be sent. Now I have to return 2 modems. They do not take no for an answer. The UPS return label link did not work either. I can't return modems at this point and they will not cancel service until I do. This company practices poor business tactics and pressure people into keeping their service, even if there is no coverage for my area. I already spent over an hour trying to settle issue and it keeps getting worse. I am disgusted with Clear and feel betrayed by their actions.

Clear.com - Georgia / Terrible Coverage & Customer Service

I have been with clear for several months now, and so far I feel the service is satisfactory strictly due to the fact that coverage is not available in many of the areas I work in as an IT consultant. My initial hopes / thoughts are that as Clear's popularity grows, so will their Wimax range. Prior to my investment in Clear's services and products, I did quiet a bit of research before finally speaking to one of the local Clear reps regarding the pricing etc. Without going into details, I was offered the 2 year contract with free equipment (+ equipment lease fees) or to purchase the...
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