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Capital One Auto Finance Complaints & Reviews

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Capital One Auto Finance - Maryland

Posted: 2012-01-30 by   capitalonestalkers
unreasonable harassment
Complaint Rating:  0 % with 0 votes
they are all about fraud from start to finish, they tried the title scam on me, called me at least 10 times a day for 2 years. paid a creepy repo man to follow me almost 100 miles out of state to take my care in the midde of the night from a resort.hotel for a $2000 loan which is about equal...
Comments United States, Maryland Loans

Capital One Auto Finance - Texas, Plano

Posted: 2011-12-18 by   BeyondDisgusted
Very Unprofessional
Complaint Rating:  100 % with 1 votes
On October 19, 2011 my car was repossessed by a third party hired by Capital One from my home in Houston TX. When I called that same day to see why my vehicle was taken, I was told that I had 10 days to pay $1700 to retrieve my vehicle before it was taken to auction. Not only was Capital One...
Comments United States, Texas, Plano Cars, Parts & Vehicles

Capital One Auto Finance - New Mexico

Posted: 2011-10-23 by   Nancy Lewis
Fraud
Complaint Rating:  0 % with 0 votes
Teamed up with Geico to steal my car. Geico canceled me without notice, then COAF refused to send title to my new state of residence. Sued. Lost. Whistle blowers in El Paso sent me documents showing that the car was sold with a phony title and not really sold at all, just stockpiled like a stolen...
Comments United States, New Mexico Auto Insurance & Loan

Capital One Auto Finance - New Mexico, Santa Fe

Posted: 2011-05-21 by   Nancy Lewis
Fraud
Complaint Rating:  75 % with 4 votes
COAF refused to send Title to my new state of residence, said they lost it, so eventually I lost the car because it wasn't registered, got towed, then repossessed by COAF, who sold it at auction for much more than they reported to me when they demanded nearly $25, 000 in deficiency balance....
Comments United States, New Mexico, Santa Fe Loans

Capital One Auto Finance

Posted: 2011-03-24 by   angry langs
late payments
Complaint Rating:  50 % with 2 votes
I cosigned on an auto loan for our son 2 1/2 years ago. He was layed off 2 months later. We have tried to help with the payments which are large but we had fallen behind and tried making arrangements with Capital One. We thought we had made arrangements made twice and then we start getting the...
Comments United States Auto Insurance & Loan

Capital One Auto Finance

Posted: 2011-01-26 by   Kel
Harrasing phone calls
Complaint Rating:  50 % with 2 votes
I just took out an auto loan with Capital One Auto Finance in late December. My first payment isn't even due until February 1, 2011, yet I am receiving 6-8 calls PER DAY from them on my cell phone. When, after dozens of calls, I called the "877" number they provided, I was told...
Comments United States Business & Finances

Capital One Auto Finance

Posted: 2011-01-12 by   Eggo
No customer support
Complaint Rating:  0 % with 0 votes
Trying to get a lien release faxed to me at 3pm AZ time to complete a car sale. But East coast office to which I am transferred refuses to do so until Monday because the order has to be by 2p East coast time. They were very nasty and continued to explain they were closed tomorrow, so I would...
Comments United States Cars, Parts & Vehicles

Capital One Auto Finance - Texas, Plano

Posted: 2010-10-13 by   Rodney Elam
Harassment
Complaint Rating:  29 % with 7 votes
In February of 2007, I purchase a vehicle from Capital One Auto Finance. My payments was due on the 25th of each month before my due date I would recieve Harassing phone calls two weeks prior to my due date for payment on this car. I was told be a repersentive that I was place on a call register...
Comments United States, Texas, Plano Bad Business Partners

Capital One Auto Finance

Posted: 2010-10-11 by   Peggy
Calls 8-9 times a day
Complaint Rating:  0 % with 0 votes
Dear Capital One, I have asked numorous times to quit calling me every day! I will not answer the phone! I have no job! Car, House-which was foreclosed on due to the death of my Husband. I dO NOT WORK! I have nothing! Not even a bank account! I am tired of being harrassed every day! and I'm...
Comments United States Cars, Parts & Vehicles

Capital One Auto Finance - Texas, Plano

Posted: 2010-08-04 by   HoldThemAccountable
Capital One Auto Finance
Complaint Rating:  50 % with 2 votes
I have received numerous calls from Capital One Auto Finance since June, 2010 (I'm writing this August 4, 2010). They call my home beginning around 8:00 a.m. until late in the evening. They are looking for a person who I've never heard of and who does not live at my home. This person...
Comments United States, Texas, Plano Auto Insurance & Loan

Capital One Auto Finance - Arizona, Tucson

Posted: 2010-07-24 by   Loan Company and Towing Yard Scam
Vehicle loan never paid down after auction
Complaint Rating:  100 % with 1 votes
I took out a $20, 000 loan from capital one and had the brand new vehicle for two months. I had too go to prison for a year and could not make the payments. The truck got impounded by the city police because it had illegal window tint. So now the truck is in the towing yard and I am in jail....
Comments United States, Arizona, Tucson Loans

Capital One Auto Finance

Posted: 2010-07-16 by   tyroneh
Harrasment
Complaint Rating:  100 % with 1 votes
I, ve benn a customer of Capital one since 2004 and have not missed a payment in 22 months but the problem that I have with Capital one Auto Finance is that my due date is on the 1st of the month but my payment had changed for 3rd of the month and Capital One Auto finance will not change my...
Comments United States Auto Insurance & Loan

Capital One Auto Finance

Posted: 2010-05-28 by   JacD51
Scam
Complaint Rating:  100 % with 4 votes
paid my car loan off April 2, 2010. Today is May 15, 2010. I have yet to receive my title. I need to sell my car and can't. I lost buyers twice because I can't deliver the title...

Ironically, while they are permitted to cause financial harm, fees piling up, and report...
Comments United States Loans

Capital One Auto Finance

Posted: 2010-05-25 by   Blade
They approved our car loan and denied it 2 weeks later..
Complaint Rating:  50 % with 2 votes
We got approved all paper work is signed and turned in because of a address conflict we had to resubmit paper work with our military address and now they denied it cause we will be living on post mind you my husband is military is this legal??????????? i am at my witts end with these people...
Comments United States Loans

Capital One Auto Finance - Texas, Plano

Posted: 2010-05-15 by   123VitaLLC
still no title sign off after 2 months of pay-off
Complaint Rating:  0 % with 0 votes
I paid my car loan off April 2, 2010. Today is May 15, 2010. I have yet to receive my title. I need to sell my car and can't. I lost buyers twice because I can't deliver the title...

Ironically, while they are permitted to cause financial harm to consumers, fees piling...
Comments United States, Texas, Plano Loans

Capital One Auto Finance

Posted: 2010-05-13 by   Garold
Unprofessional
Complaint Rating:  100 % with 2 votes
I entered into a car loan with Capitol One about 3 years ago... since that time, my income has dropped to 30 percent of what it was when I bought the car. I kept up with my payments up until a few months ago, when I tried to refinance, and the refinancing was denied by other companies because...
Comments United States Cars, Parts & Vehicles

Capital One Auto Finance - Florida

Posted: 2010-04-07 by   twomeg
Stole My Insurance Money
Complaint Rating:  100 % with 2 votes
My car was in an accident and the insurance check was sent to me payable to myself and Capital One. I contacted their call center on March 23rd, 2010 to get the address and process to get the check signed and payment sent to the body shop. On March 30th, 2010, Capital One promised the body shop...
Comments United States, Florida Auto Insurance & Loan

Capital One Auto Finance - Texas, Plano

Posted: 2010-03-27 by   shondak
Billing and Customer Service
Complaint Rating:  0 % with 0 votes
I have been a Capital One Auto Finance customer since 2003. I recently purchased a second vehicle in 2008. I experienced some financial distress and signed up for their Car Pay Catch Up Plan. I was told that if I signed up for the plan my account would be caught up and no negative information...
Comments United States, Texas, Plano Auto Insurance & Loan

Capital One Auto Finance - Maryland

Posted: 2010-03-13 by   gtrhs
Right hnd doesn't know what the left is doing
Complaint Rating:  100 % with 2 votes
Things have been a mess since I refinanced with Capital One Auto Finance.

The first problem was when I received a phone call from them when I first sent my application.They advised me that I needed to send them a copy of my car title to complete the loan. I explained that my current...
Comments United States, Maryland Auto Insurance & Loan

Capital One Auto Finance - Florida

Posted: 2010-02-04 by   L T
Harrassment
Complaint Rating:  100 % with 2 votes
So, I decided to refinance my auto loan with Capital One. I had been a card holder for 10 years and, based upon my experience, they would be a good partner. Well, I received the loan and paid the bill on time. Unfortunately, the economy made it such that I missed a payment. In addition, I decided...
Comments United States, Florida Loans

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