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Bassett furniture is a fraud. I purchased a $3, 400 sectional from this company and the leather has started to peel. I got an expert to take a look at the damages and he let me know that they sold me furniture that was not real leather. They hard sold my the furniture with the idea that it is...

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I am very happy with the quality my new Bassett furniture. I was only slightly frustrated when an upholstered chair was broken during transport and when my dining room table and chairs were ordered incorrectly. What angered me the most was the horrible customer service I received afterwards....

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Bed has a 4.5" gap between mattress and footboard and siderails underside is unfinished which can be seen because of the big gap. Wants the gap fixed and the siderails finished....

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I purchased a dining room table and chairs at Bassett Furniture in Ft. Lauderdale in February 2009. After about 2 months of shopping for the furniture, I was so happy that my wife and I found something that we both loved. We took advantage of the 6 months same as cash and made the purchase.

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I gave my wife $800.00 to buy a dinnette. She spent $1300.00 at Bassett on Aug. 23rd 2008. It is now Nov. 9th 2008, and I'm still eating standing at my kitchen counter.
The manager had tried to explain that there are no cancellations on the order. That is unacceptable in my book....

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Don't do business with these guys. I have been waiting 15 weeks to get my furniture. They DO NOT answer their phones; they DO NOT return calls. The Better Business Bureau listed them as an F. I only wish I had checked first....

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Don't do business with these guys. I have been waiting 15 weeks to get my furniture. They DO NOT answer their phones; they DO NOT return calls. The Better Business Bureau listed them as an F. I only wish I had checked first....

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I purchased a credenza and cocktail ottomon over memorial day weekend (today is August 18th). I called 3 times to check on the status of my order to be told that one piece was still missing at the factory. The last time I called & complained someone finally called me back to schedule delivery...

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I am still waiting on an item ordered March 1, it is now June 7. After an amazing amount of delay and grief I finally got a partial order. This time they said they received the wrong item for one of my beds. That was early May, still waiting to hear when the correct one will arrive. Also a couch...

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[My letter to the Executive VP of Operations, Keith Sanders is attached below for ease - our complaints are clearly marked. We purchased this furniture New Years' weekend, 2006.]

Dear Mr. Sanders:

On or about August 31st we mailed the attached letter to your...

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We paid for upgraded filling and our furniture is so hard it hurts our behinds when we sit on it. It is incredibly uncomfortable. They promised us they would 'make it right' and told us new filling was ordered. We called about 6 weeks later to check status. Filling was never ordered....

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I only wish I had found this web site and read other complaints before I ordered my furniture.
Ordered furniture on 6/25/07- took picture of the sofa I wanted into the sales rep ([picture was taken from the Bassett website). Paid at that time.
9/4/07- I called sales rep to see...

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The following is documentation on the history of our involvement with Bassett Furniture.

*Our original visit to Bassett Furniture located in Columbus Ohio off of Polaris Parkway was approximately 4/21/06. At that time, we met with Alisha, sales consultant, to discuss our furniture...

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I purchased Furniture from Bassett Furniture the wood is already rotting away and half the wood is not even stained and if it is stained it's all different colors stains. Also there looks like they cliped out pieces of the wood on some of the furniture where it should be totally flat and...