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AVAST Complaints & Reviews

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AVAST - license invalid or banned

Posted: 2014-07-23 by    avast_sucks!
Complaint Rating:  100 % with 1 votes
Do NOT buy Avast. Once you pay, they do not help you or care about your problems. All they want to do is get into your computer. The tech support on the phone and via email are rude and incompetent. I will NEVER buy or recommend their product again. It is a waste of money. They will also automatically sign you up for auto-renewal. I cancelled my credit card so they couldn't auto-renew when the time comes. Do not trust them. They do not know what they are doing. Oh, and it takes days for you to even hear from tech support if you email, then they will just reply with something that doesn't...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

AVAST - billing

Posted: 2013-12-30 by    ysports
Complaint Rating:  100 % with 1 votes
I have been using Avast secure line for months. I have an automatic renewal. I have been trying to contact them for a week. It says my e-mail doesn't exist. I tried to set up a new account and did not receive an e-mail confirming the new account. Finally I get a response to a new e-mail address that they received my request. The e-mail was sent to a new account. They didn't acknowledge it was a new account. They have my regular e-mail address listed in the new mail The letter says they will get back to me shortly. That was yesterday. Today I get an e-mail saying they charged me for my...
Complaint comments Comments Complaint country United States Complaint category Internet Services

AVAST - Minnesota, Minneapolis - Double/Triple billing

Posted: 2013-09-19 by    ArtCritic
Complaint Rating:  100 % with 2 votes
Avast's add-on for Chrome locked up my computer so I called for support on my paid subscription to Avast. They could not help over the phone, so put me in an online chat for a charge of $109 to which I agreed. They double-billed my credit card and want written document to refund. No documentation, because it was done over the phone. No phone number for billing issues. Called technical support again and the guy told me he could refund my $239 if I paid $179 for a year-long support. Okay. Now I have $419.97 charged to my card by Avast for a problem that they originally created....
Complaint comments Comments Complaint country United States, Minnesota, Minneapolis Complaint category Antivirus Software

AVAST - Received new anti-virus Avast up will not work now

Posted: 2013-04-25 by    karen dastrup
Complaint Rating:  100 % with 1 votes
On March 31 2013 I bought online a new Antivirus Avast disk. After 30 days it quit working and stated I needed to buy a new one. What do I do to correct this problem?...
Complaint comments Comments Complaint country United States Complaint category Desktop Computers

AVAST - Colorado, Pueblo West - anti virus

Posted: 2013-04-16 by    russell curnew
Complaint Rating:  0 % with 0 votes
I down loaded the 30 free trial from avast, but uninstalled it after about 1 week sent them an e-mail as instructed, heard nothing from them, than on 4/14/2013, I noticed that avast sent me an e-mail stating that my free trial was over, and that they charged 69.99 to my bank account, I can them about this, again was told that I had to sent a e-mail to order@avast.com. To dicuss this matter with them, I have sent 4 e-mail with NO RESPOSE, I want my money refunded but a'm getting no where with them, the order number is 11945253400....
Complaint comments Comments Complaint country United States, Colorado, Pueblo West Complaint category Other

AVAST - security

Posted: 2013-03-29 by    ROOP RANJAN KUMAR
Complaint Rating:  0 % with 0 votes
myself roop I USE AVAST ANTIVIRUS THAT DOWNLODING FREE FROM HIPPO.COM
I FACES ALWAYS INTERNET SECURITY PROBLEM .WHAN I USE INTERNET IT ALWAYAS SHOWS A MESSAGE :THIS IS EAISLY READ BY THIRD PARTY"
NOW WHAT CAN I DO......
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

AVAST - South Australia - been charged twice

Posted: 2012-05-29 by    david george ward
Complaint Rating:  0 % with 0 votes
refund may 20th payment . for our antivirus . after i had done it, you had a message on computer saying that it had not been done, for two days it came up saying we would not have cover . .we redid it on may 23rd . now you have charged us twice, and would like a refund for 29.99 .it says we can get fefund for 30 days ....
Complaint comments Comments Complaint country Australia, South Australia Complaint category Computers & Accessories

AVAST - I paid about 90 euro

Posted: 2012-04-11 by    JamesConway
Complaint Rating:  0 % with 0 votes
To whom it concerns.
I got a free trial with downloading Avast, then I found it useless so I removed it from my computer but after I had paid about 19 euro for it and I had uninsulated it, they are still looking for money, how can I get my money now and refund my credit card.

If this is a way of doing business then I wished I never downloaded it, I do not have avast on my computer so why should I pay anything for it.

A very unhappy customer of avast.

Kind regards

James...
Complaint comments Comments Complaint country Ireland Complaint category Other

AVAST - fee payed twice;

Posted: 2012-04-10 by    Schulmuseum
Complaint Rating:  50 % with 2 votes
An AVAST Anti-virus program we have ordered has not yet been received.
Unluckily the price for the use of the program has been payed twice.
Payments have been made: 23.3.12 dkr. 199, 00 by Visa/Dankort (nota nr. 53318) to
Dri* Avast Softw. Orderfind. com. Bank reference 0258571522; and: 27.3. Kreditbanken Netgiro payments AB, order nr. 13457044123 (DK 05 2000 3490 5643 13) Account nrs. 6610 0004065954 & IBAN-nr. DK2779300001008060 / BIC NRSBDK 24...
Complaint comments Comments Complaint country Denmark Complaint category Antivirus Software

AVAST - Texas, Waco - anti-virus

Posted: 2012-02-21 by    Sheri Luedke
Complaint Rating:  0 % with 0 votes
I have not received my credit that was to have already cleared through. The charge was done on the 7th of February.My case # is: 201202085473416
My Order #was: 10917999944
The RA# is: XUQ816017

Please make sure my refund is processed....
Complaint comments Comments Complaint country United States, Texas, Waco Complaint category Antivirus Software

AVAST - Freezing of system

Posted: 2011-12-04 by    Angelo Ventura
Complaint Rating:  100 % with 2 votes
Avast free antivirus blocked my system and neutralized my net connrections. I'm deeply disappointed!...
Complaint comments Comments Complaint country Italy Complaint category Antivirus Software

AVAST - antivirus avast

Posted: 2011-03-29 by    Alessandro Quagliolo
Complaint Rating:  100 % with 1 votes
on 25th feb 2011 I paid for the Avast antivirus yearly contract but the antivirus on my computer has expired
I paid via interenet to Dri Www Avast Com Element5 Info with a credit card
could you check and let me know what happened to the paiment?
thank you

alessandro quagliolo...
Complaint comments Comments Complaint country Italy Complaint category Computers & Accessories

AVAST - Florida, PORT ST JOE - MONEY, AND PRODUCT

Posted:    CONCERNED ABOUT SCAM
Complaint Rating:  100 % with 1 votes
PAID FOR SECURITY SOFTWARE FOR ONE YEAR, AFTER WE HAD INSTALLED IT AND IT WAS IN ABOUT 1 MONTH, OUR SYSTEM SAID, WE HAD 9 DAYS BEFORE WE HAD TO BUY AGAIN - WE FINALLY GOT IN TOUCH WITH SOMEONE AT AVAST TELEPHONE NUMBER, AND THE MAN SAID HE NEEDED TO TAKE CONTROL OF OUR COMPUTER, MY HUSBAND WAS AT THE COMPUTER, AND WHEN I WALKED THROUGH, I NOTICED HE WAS COPYING FILES, ETC. I FINALLY TOOK OVER THE CALL, HE SAID HE NEEDED ME TO SIGN INTO MY EMAIL - "NO" I DON'T THINK SO. HE KEPT IGNORING OUR QUESTIONS, VERY RUDE, THEY GOT THAT MONEY - BUT I CAN ASSURE YOU THEY WON'T GET ANYMORE....
Complaint comments Comments Complaint country United States, Florida, PORT ST JOE Complaint category Antivirus Software

AVAST - Virus Protection

Posted:    Mike_Montana
Complaint Rating:  0 % with 0 votes
I downloaded the software and there was a problem with the instillation.
4 days of calling an emailing to tech support only got me the same download
email send again. It did not help.
Tech support hell....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

AVAST - Kentucky, Louisville - bought on 5/9/10

Posted:    ethel l russell
Complaint Rating:  100 % with 1 votes
my e-mail address is wdrelr@bellsouth.net, I bought the update as you can see on 5/9/10, NOW YOU ARE SAYING I NEED TO BUY AGAIN.
PLEASE CORRECT THANKS

05/09/2010 DRI*WWW.AVAST.COM 01044309900040 element5.info MN $29.97...
Complaint comments Comments Complaint country United States, Kentucky, Louisville Complaint category Credit Cards

AVAST - Florida - fraud

Posted:    marryingmarie
Complaint Rating:  100 % with 4 votes
I was downloading Avast and thought I was downloading from Avast and getting three years of protection, The next day, I see a pending charge on account for software hq int he amount of $70.80 which was much more than the amount I agreed to.

My financial institution requires me to attempt to get the charge reversed, There is no phone number listed in directory assistance or the toll free directory. I have not been able to reach the website because my antivirus software considers the site to be malware.

I did notice that Avast did post a fraud notice on their website...
Complaint comments Comments Complaint country United States, Florida Complaint category Antivirus Software

AVAST - Louisiana - Overcharge

Posted:    Kenneth Soulant
Complaint Rating:  0 % with 0 votes
I have been charged $39.95 twice for the same service, cleaning up error on a computer, but the computer has not been cleaned up, and I continue to receive a "pop-up" on my computer screen telling me to subcribe to this computer error service....
Complaint comments Comments Complaint country United States, Louisiana Complaint category Computers & Accessories

AVAST - California, Montebello - $70.80 charge

Posted:    Elaine I. Davila
Complaint Rating:  100 % with 3 votes
I'm a female 76 years old, but use my computer to pay bills etc. My Norton Antivirus expired, and I do not have
the funds to renew. I accessed AVAST which I found out is free of charge, and when they offered renewals for
a very small portion that any other would be I agreed to pay in advance for renewal, and used my credit card.
I just found out a charge of $70.80 went thru for HQ.NET. and that, I did not authorized. What scam is being
used?

I will not have the monies to renew my 89 year old husbands prescriptions.

Replace my money...
Complaint comments Comments Complaint country United States, California, Montebello Complaint category Unauthorized Charges

AVAST - no servive or delivery or follow up

Posted:    giraf
Complaint Rating:  100 % with 3 votes
Spent $39.95 on their virus package but got nothing to proceed to download. No one answrs e-mails, their site does not recognize my password, but then sends me same pass word. I have a free down load virus scan from the avast on my desktp and cannot delete, simply no way to close the thing. Very frustrating experience,...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

AVAST - Scam and cheating

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
I purchased avast spyware on two occassions i did not receive. I contacted avast by email said they said they had no record of it. I looked at bank records and the first time there was no payment taken from account. The second time there was twice the amount taken. Is this ripoff or is this a pirate!...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

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