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Alfred Angelo Complaints & Reviews

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Alfred Angelo - Ohio, Columbus - Abysmal...

Posted: 2013-09-04 by    knifeshow
Complaint Rating:  100 % with 1 votes
after working for Alfred Angelo for a short time, i can verify that the complaints here are warranted and very accurate. i was hired in February, along with a large group of women. the training was practically non-existent. i've worked in high end retail for nearly 10 years, and i've never felt so unsure of myself and uncomfortable relaying information to customers. i like to be able to feel confident in what i'm selling to a customer- that all the information i'm giving them is true and without exceptions. the training i received didn't include the fine details, and i felt...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Wedding Services

Alfred Angelo - Louisiana, Baton Rouge - Dress

Posted: 2012-10-23 by    LaToya G
Complaint Rating:  100 % with 1 votes
I ordered a bridesmade dress for my sister-in-law wedding and did not receive the same dress I tried on. I called in once I tried the dress on and explain to the young lady what was wrong with the dress. The material for the straps was torn up unable to use, the bust area was not fitted correctly and the dress was at least 4 inches longer than it should have been seeming I am 5'5. The hook to snap the dress together was a string and once unhooked you can not find away to hook it back up. The under arm area was disportioned because one side was higher than the other. When called to speak to...
Complaint comments Comments Complaint country United States, Louisiana, Baton Rouge Complaint category Products & Services

Alfred Angelo - California, Brea - Customer Service

Posted: 2012-09-19 by    emelingail
Complaint Rating:  0 % with 0 votes
I have been calling corporate since my dress drama started on 8/23/12 and have sent out numerous emails. Apparently a customer calling to complain about how their associates lie and mislead customers in order to make a sale does not warrant an immediate call back! How do they expect their stores to display proper customer service if their corporate offices don't set a good example! It's no wonder reviews about their stores are more negative than positive!...
Complaint comments Comments Complaint country United States, California, Brea Complaint category Wedding Services

Alfred Angelo - Pennsylvania, Whitehall, PA 18052 - quality, customer service

Posted: 2012-04-09 by    Kathy 5
Complaint Rating:  50 % with 2 votes
Went to purchase a bridesmaid dress and had it express shipped to the store. Took my daughter to the store when it arrived and she tried it on. The dress was ordered a size smaller than it should have been. It was a sleeveless dress that fit her fine around the top, the problem was with the bottom, it was too tight. Went back to see the seamstress for the dress to be altered. Dress came back and she let out the top (which didn't need it) and opened the side seam about 2 inches in length on both sides. Now the dress sticks out like bumps on both sides at the hips and the top needs to be taken...
Complaint comments Comments Complaint country United States, Pennsylvania, Whitehall, PA 18052 Complaint category Wedding Services

Alfred Angelo - Tennessee, Big Rock - Inferior workmanship/bad product

Posted: 2011-07-04 by    mslater1956
Complaint Rating:  50 % with 2 votes
I purchased an "Alfred Angelo" mother-of-the-bride outfit from this company. The outfit consisted of pants, top and jacket. I went to a professional seamstress to get my measurements for them. When I received the outfit, it was crammed into a plastic mailing bag. When I tried it on, the pants only came up to just below my butt crack and were about 2 inches too short. The top didn't fit either. I contacted Lisa asking for my money back. She begged to allow "them" to redo the pants. I agreed only if she would remake the top also. It was poor material and poor workmanship,...
Complaint comments Comments Complaint country United States, Tennessee, Big Rock Complaint category Clothing, Shoes & Acc

Alfred Angelo - Maryland, Baltimore - A Large Mess

Posted: 2011-05-18 by    msmidge
Complaint Rating:  0 % with 0 votes
Hi Ms.Katie,
I was a customer at the Glen Burnie Store.I purschased my Wedding Gown which was too big and I had to take my dress to another place for alterations.My dress was ordered way to big and now I dont get the actual look of the dress.There was also 6 Bridesmaids dresses and 2 Mother of the Bride and 1 Grandmother of the Bride Outfits purchased, Out of the 10 outfits only two fit ok.I am very disappointed with my service from This location.Alfred Angelo has made my whole experience this far very sour.I spoke to The Store Manager Tamera no help and a nonchalant attitude.I asked for...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Wedding Services

Alfred Angelo - New York, DeWitt - DM is horrible, service is non-existant

Posted: 2011-02-01 by    Jenny1x
Complaint Rating:  50 % with 4 votes
I saw so many complaints in other locations with this company before going there, and they were all right! I went to the DeWitt (Syracuse, NY) locations and as many have already complained, the DM is HORRIBLE. I knew that her first name was Kim and through other postings I learned her last name to be "Benny." Kim Benny is by far the worst DM I've ever dealt with and I worked in retail for years-I've dealt for several and was even a DM myself! During my time at the store, she was there (I'm assuming b/c it was a new store). She rolled her eyes and huffed-and she was CLEARLY...
Complaint comments Comments Complaint country United States, New York, DeWitt Complaint category Wedding Services

Alfred Angelo - California, Riverside - Quality of merchandise

Posted:    Bonnie Igarta
Complaint Rating:  100 % with 3 votes
The QUALITY of their merchandise is terrible! The dress I purchased for my daughter's wedding had a nylon zipper, which split open when I brought the dress home (nylon zippers are notorious for doing this). The dress was actually too big, so it wasn't a matter of size. I brought the dress back to the store, they said I had to make an appointment when the seamstress would be there (which wouldn't be until the following Monday - one week before the wedding). I returned when the seamstress was there, tried the dress on again, but this time the zipper didn't split open. I asked if...
Complaint comments Comments Complaint country United States, California, Riverside Complaint category Clothing, Shoes & Acc

Alfred Angelo - Texas, Houston - They dont know where my wedding dress is

Posted:    tsar79
Complaint Rating:  100 % with 3 votes
I bought 2 dresses R2100 and R2080 from that store on 3/18/2010. I was told I would get the dresses by 5/8/2010 because I was buying straight from the warehouse (there were 3 in my size: 8 and color: white when I bought them) and also because my wedding is overseas and I won't be in the US in June so I needed the dresses by May. The sales rep told me that's what will be done. We'll order from the warehouse and you'll get them first week of May.
To my disappointment, turns out the sales rep (Karla Epps) did not enter all this information in the system. I happen to pass...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Wedding Services

Alfred Angelo - Pennsylvania, Lancaster - Horrible Ethics

Posted:    Jesigg
Complaint Rating:  100 % with 7 votes
PLEASE DO NOT BUY FROM THIS COMPANY. The dresses are beautiful and affordable but working with this company has been a NIGHTMARE.

I was told by a sales associate that my dress was paid for before I agreed to the astronomical alteration fee of $400. Thinking that my dress was paid in full by my mother, I was able to afford the alterations. Otherwise, I would have taken the dress elsewhere for half the price. They let me sign an alteration agreement which states that my dress was paid for. After my dress was altered (and they made me drive 1 1/2 hours TWICE to try and pick it up), I...
Complaint comments Comments Complaint country United States, Pennsylvania, Lancaster Complaint category Clothing, Shoes & Acc

Alfred Angelo - Pennsylvania, Pittsburgh - PLEASE DON"T EVER GO HERE, ITS BAD!

Posted:    Karen Purvis
Complaint Rating:  100 % with 7 votes
I have been in retailing & management for decades & have NEVER EVER heard of such non existent customer service as you will find at Alfred Angelo! It was the 4th time that I asked for a samples of the bridesmaids dresses before I ever got the correct one! Six weeks & hundreds of dollars later! Dresses in clover, given celedon 3 times! District Manager, Kim Benny, was standing there the whole time as I asked the manager, Annie how this could possible happen. Benny promised to phone on Wednesday ... that was five + weeks ago, no call. Left her messages, no call. I have called corporate in Florida...
Complaint comments Comments Complaint country United States, Pennsylvania, Pittsburgh Complaint category Wedding Services

Alfred Angelo - Florida, Sunrise - The worst Customer Service

Posted:    Indira A
Complaint Rating:  50 % with 2 votes
The girls that work there are super RUDE! they expect you to carry 1000 dresses...they talk down to ppl~ and offer you no help !
I walked out of that store, left the dresses in the dressing room!
Don't ever go there...even though is far take the time and go to the one in coral gables... walk ins are more than welcome and even if you don't have an appointment with them ...they still offer you help!...
Complaint comments Comments Complaint country United States, Florida, Sunrise Complaint category Department Stores

Alfred Angelo - California, West Covina - Terrible service

Posted:    disappointed
Complaint Rating:  50 % with 8 votes
Alfred Angelo is the worst. I thought Davids Bridal was bad but Alfred Angelo takes the cake. I went in Jan. and picked my dress at a good price i finally received my dress in late May. My wedding is in June. My bridesmaid had the same problem. Then we have to hem our dresses because they make them too long. So theie seam stress Mary was cool at first but then they started to forget what i wanted and i had to keep going back on Mondays to pick things up. One of my bridesmaid was told they never recieved the sash to make a bow which is their fault because i paid and saw them attach it to the dress...
Complaint comments Comments Complaint country United States, California, West Covina Complaint category Clothing, Shoes & Acc

Alfred Angelo - Texas, Austin - The worst customer service ever...

Posted:    Unhappy Bride
Complaint Rating:  100 % with 6 votes
My fiance and I ordered a dress for our wedding. We paid the down payment upon placing the order. After recieving the dress (and paying the remaining balance), we noticed some chalk marks on the dress. We returned the dress to the store. The assistant store manager told us that it would need to be cleaned, they would call when it was ready. After a week, we called and they informed us that they were not able to clean it, so they had ordered a new one. We called back to get an ETA on the new dress. For 3 weeks no one was able to confirm the ETA. We picked out another dress. Now they will not refund...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Clothing, Shoes & Acc

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