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ABC Mouse Complaints & Reviews

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ABC Mouse - California - Unethical business practices

Posted: 2013-10-27 by    Grant Austin
Complaint Rating:  100 % with 10 votes
ABC Mouse says that there is a 30-day trial and that a full refund will be forthcoming if not satisfied - I paid for a one-year subscription. After only two (2) weeks I notified them that I want to cancel - it was not appropriate content for my 2-year-old grand daughter. Good luck - no response from them, multiple emails with no response, no phone number to contact them, no customer phone number, and my only recourse was to challenge the credit card payment and do a BBB complaint. ABC Mouse is unethical. Warning . . . do not use this company!...

ABC Mouse - Missouri - cancelling membership

Posted: 2013-05-28 by    thunderflatt
Complaint Rating:  64 % with 11 votes
I had taken out the one month $.01 trial subscription for my granddaughter. Before the end of the trial period I had cancelled the subscription. When I noticed a charge on my paypal account that I couldn't identify it was them. They had charged membership charges for March, April, and May. I know that I hadn't been as vigilant as I should have been but when I called this morning they said that the account hadn't been accessed since the trial period ending. They also said that it showed that the account had had an attempt to cancel but didn't go though the system for some reason....

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