Bloomingdale's
Reviews and Complaints

This site is dangerous like a drug. Great prices the best customer service in the world, and good shipping. It use to be fantastic shipping but they switch to sure post with the USPS- which means post office issue ( have you tried dealing with the post office? Its not good). Other then sure post bloomies is the best!

There is not a store in my area, therefore I have to order online only. Anything that I have ordered has came in perfect condition. Also, if I need to return an item it is never a problem. If there is a problem and you call customer service, they are ALWAYS helpful and nice which is very unusual now a days! Thank you Bloomingdales!

There are some things that remain the same price no matter what store you shop. That said, when you apply for a loyalty card, you get perks with your purchases, specifically Clinique and other mid-shelf cosmetics. Bloomingdale's also offers free returns. Items arrive in a box outside a very nice inner box with tissue paper and a ton of sample in which you get to choose which ones.

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

I have only placed maybe 2 orders from them, but I have been pleased when I did. It is expensive, but good quality. I was looking for an Autumn Cashmere sweater, which is a "high-end cashmere". I was finding the same sweater that I wanted on different sites. I got the best deal from Bloomingdales. It was priced considerably less than the other site I checked with. I have had this sweater for years and it is still in good quality. It is holding up well.

We just purchased a $10,000 Kluft mattress at Bloomingdale's. We decided to shop at Bloomingdale's after we learned that they are one of the few retailers that chose not to drop Ivanka Trump's line. Good for them for not getting swayed by the media hysteria. We will never shop at Nordstrom's and Neiman Marcus again, which is where we typically went. While we were in the market for a new mattress, we did not even realize Bloomingdale's sold mattresses until we stopped in to support them. Thank you for sticking to your principles! You have made a new lifetime customer out of us.

At the suggestion of a Nordstrom clerk I went to the Fashion Valley Bloomingdale's dress department. An extremely young woman, Sarah Duland assisted me, taking me to various dress departments to find a perfect dress for Grandmother of the Bride. They did not have my size in that store. After searching who might have my size, she wrote the dress manufacturer, dress number, plus, the telephone for the New York Bloomingdale's that did have my size. I was fortunate to have a very personable young man help me, and am awaiting the size 12's dress arrival. I could NOT HAVE asked for better Customer Service! Thank You Sarah and Bloomingdale's. Adios Nordstrom (no customer service there any more!

On september 1 I ordered a dress... Order number [protected]... And did not receive. Today I received an e-mail stating it had been delivered. It was not delivered to me. When I called to check on it I was told it was delivered with a signature, there would be no further action and I would also not be allowed to order again. This is beyond insulting, I do not need to steal dresses, and have never had this occur in the 30years we have been at this address. Nor am I feeling too happy that over $170.00 has been stolen from me. I will also return the order placed on september 2nd that did arrive a week ago. There is no excuse that you do not take responsibility for someone else's errors in your chain of delivery. I will notify my bank tomorrow.

On 2/3, I ordered 2 necklaces (and one bra), order #[protected]. I am writing this complaint as I have been put on hold to speak with a supervisor-I have been waiting 20 minutes. The bra and ONE necklace were delivered on 2/7. The delivered necklace had knots in the chain which addresses you quality service-another issue. I called customer service-said they would do a search and would receive a refund in 5 days. On 2/10, I ordered another necklace-I have two daughters and these were Valentine presents. I subsequently received a do not respond email which essentially said I was a liar since you were not crediting me. I called customer service again and was assured I would receive a credit within 5-7 days. This morning I received the exact email as the first-did a search and sorry, but we will not refund your money - in other words, we are stealing the $521.63. Today I called customer service again and was given the same exact script as last time and asked to speak with a supervisor. I have now been on hold for 26 minutes-clearly to get rid of me. I could stay on hold all day and no one will respond. I am taking this to the appropriate authorities since you do not do anything to help and you have pocketed by $521.63. I have been a great customer for many years!

I placed an order for two diamond bangle Bracelets on line for the cost of 1,120 each. The order was placed on January 19, one bracelet was received on Jan.24. I immediately called customer service to place a claim for either a refund or a replacement bracelet. After many attempts to contact customer service, being placed on hold for extended periods of time, being disconnected serval times, I was finally able to place a claim. The claim was then denied due to the "order history of the order place". What does that mean? After several attempts of trying to find out what that means, I was told they cannot discuss that. I put in another claim for further investigation, and again the claim was denied and again I was told the same reason. I cannot believe that Bloomingdale's has total disregard for their customers, I am a loyal customer of Bloomingdales, but I no longer am. Bloomingdale's made a mistake and did not send two bracelets, only one was sent and they charged my card for two bracelets. I will not pay for merchandise that was not received, and I cannot believe what a run around that Bloomingdales is giving me. They do not stand behind their customers, they are rude and obnoxious on the phone and cannot admit that they are wrong.

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed. However, that credit request was declined and I received an email about it. I called immediately to inquire further and felt so frustrated. They assured me that everything will be okay. And don't worry, it will get approved. However, I received another email showing that was declined. I called again #[protected] and asked to speak with the supervisor as the associate said it was declined due to the business decision? I did not what that meant? The supervisor said that she put a request for reorder and call me back in a few days once it go thru. I have not received any phone call or status update. When I called CS to followup during the holiday season, they asked me to call later as their office is not open yet. , when I try to track #IZ5V59V50383312462 shows pic of my neighbor's home not mine. I spoke with the USPS, they said that Bloomingdale could find a claim since the package is not delivered to the right address. However I could not do it at my end. I am frustrated and exhausted of everything I could do to resolve this matter. I can't dispute the Bloomingdale credit card balance as well and they are asking me to pay it. How could I pay for something that I have not received it? I don't think it's fair. Please help.

Hello,

I am having trouble trying to resolve an issue related to a gift card. For background, my friend gifted me a Bloomingdales gift card in the amount of $200.00 from Walgreens on October 3, 2023. I recently had my wallet stole with the gift card inside.

The Bloomingdales terms and conditions state that "Lost or stolen cards will be replaced by Bloomingdale's with proof of purchase and only for the value shown on our records." Please see attached.

I went to the Walgreens store in Long Island City (#21349) where my friend purchased the gift card on October 3rd, and gave them the details of the transaction (when it took place, last 4 digits of my friend's card #). The store manager, Katherine, kindly printed a copy of the receipt (attached) and said to present this to Bloomingdales to locate the correct gift card number so they can de-active and re-issue me a new gift card. I called the Bloomingdales customer service and gift card teams and passed along the receipt information but they were unable to link the receipt to the gift card.

I have also emailed both Walgreen's and Bloomindales' customer service teams to try to resolve this issue but they send me an automated message to call the gift card team but they cannot help me.

Any help would be greatly appreciated.

Thank you,

Rebecca Railton

[protected]

I just tried to order this basket on my charge it was a gift. It was $84.00 but you got 25 percent off which came to $63, I gave customer service my charge then he tells me $16 delivery charge. You give me a discount but you tell me a service charge. I’ve been a customer since 1987. I had another incident that I was supposed to get 15% off on a sweater which I never did and now this episode I don’t think I’ll ever use my Bloomingdale’s card again I’m disgusted it with your Customer Service I’m disgusted with your protocol, you say one thing and then you make up for it other ways and I see that there’s a coat that was on sale for $103 and then because of the 25% off you jacked up the price and then you gave 25% off This is no way to deal with customers. No I never hardly see anybody in your store. Like I said, I won’t be shopping anymore. I’m going to be returning the coat that I bought and a sweater that I bought and I’ll be returning it and I’ll only owe you for two items and I’m done with your store . My name is Judith Zeitz. 84 DERSTINE Rd. Apt. 2308, Hatfield, Pa. Tel610-331-0630 Leah I want to say this is Christmas time and how you take advantage of the consumer is terrible and how you change prices around. And how you tell me that I’m getting 15% off on merchandise she sent me a card and then I’m not allowed to use it and now this incident that there’s a charge a service charge he says $16 that’s absolutely crazy. I will never use my card again never I have such a headache now from dealing with your store. 🏬

Managers at Bloomingdales Boca have insulting and inappropriate nick names for their employees and staff.

They feel they are above their salaried employees. They are superficial and materialistic. Without their salary they couldn’t afford the products.

Get ride of all your mafia boss managers at Boca that cover things up for each other.

They Don’t follow the right code of ethics only to secure their deep pockets and own salary.

Corruption at its finest in the management team.

11/9/23 I placed an order online then I received an email saying that my order had been canceled and that I should call the number below the email. When I call on the phone, they answer, they put me on hold, they transfer me to another department and then they hang up on me, this happened more than 4 times. I should have given up but I wanted to know the reason my order had been canceled out of curiosity I don't owe anything on the card and they told me I was under investigation they treated me like a criminal as if I owed them money. It is unheard of that a company like Bloomingdale's treats customers this way, obviously their customer service offices need to go back to school and know how to help a customer. I hope that no one has to go through an experience like what I went through but of course I am going to put it on all social networks. This is fine if it happens in another store but if it happens in a Bloomingdale's it leaves a lot to be desired. I know this will go straight to the trash but at least I can vent and say what I feel!

my order number is [protected]

We had placed an international order for a few items in September of last year. Expensive items, including a watch. While the shipment arrived in my city in the stipulated time, we ran into administrative issues with our local courier partner who needed additional documents from us to dispatch the goods to our address. While the email trail clearly shows that all the required documents were submitted from our end to expedite the goods, they were somehow sent back to border free. Upon writing to border free to explain our situation, they said to contact the merchant directly. At the time, it looked promising to us, as liaising with Bloomingdale's s directly (being their direct customers) would ensure better clarity as to where our goods were and we thought that a brand like theirs would have a good customer service team in place which would help us resolve the issue satisfactorily. But we were so wrong.

It's been months now since my first email went out to them explaining our unique situation. While in the beginning they sounded keen to help us , it all just turned into an endless nightmare. Upon repeatedly asking them to ship the goods back to us at a cost that we were happy to bear ourselves, they continued writing back to us telling us why a refund wasn't possible. We weren't really even asking for one in the beginning. Just expected them to help us in getting the order to us. But no options besides 'sorry can't process this aged refund' were shared with us.They cited 'technical integration' as the reason. At one point , I received 3 different emails from 3 different customer service reps, all within minutes of each other, all saying different things. While one said, a refund is being looked into and will process shortly, another one would convey apologies and say that it won't be possible. Not to mention intervals of weeks between each response with no clear updates.

As a customer, if I have paid in full for my goods, I expect the goods to either reach me or at least that they try finding a solution where it somehow reaches me or I get my money back.After a gruelling two months of this back and forth with no clear direction, what they essentially told me was that they would not be shipping my goods to me and they won't be issuing a refund either. So basically, I dont get my order nor my money. And that they were 'sorry for the inconvenience'.

The least I expected was for them to offer me some resolution where I felt like I matter to them as a customer. How difficult is it for them to ship it to me especially if I am bearing the cost?! If I have paid for something , it belongs to me. It's my property. How can they refuse to dispatch it? This is daylight robbery and I can't believe that they think doing this is okay. It's ridiculous to say the least. They won't release my money or my order. How is this okay? It was not a small order but one that has costed me a LOT of money.

They are by far, the most incompetent customer service team that I have come across with no regard for their customer or the ethos of their brand. Rest assured, I am not letting this slide. They are cheats.

3 members of my family tried to help my son place order from Bloomingdale's wedding registry for his friend. Each time it starts to process - than cancelled on me without reason. WHY? I had the rep Joshua Assoc # [protected] place order and they assurred me it went through. It didn't. It got cancelled right away. So they placed again. Told me to wait and then disconnected call afer nearly 1 hour! Then it canceled. One of the cancelled orders was Order # [protected] so I contacted their consumer credit area and verified cell numbers. They "promised" it would go through. I even used a different credit card. Order seemed to go through. Then I received an email a few minutes later that they cancelled. My spouse called. Another 40 mins on hold while they reached out to Wedding Registry. But stupid as ut was Saturday night after 10 pm and they are not even in! Hung up and placed yet ANOTHER order without rep's help. Filled out all details. Used an entirely different card with different family members name. It "seemed" to go through. It didn't. IT ALSO GOT CANCELLED ON ME WITHOUT ANY REASON GIVEN. SO ALL TOTAL IT TOOK OVER 6 OR 7 HOURS AND IN THE END, HAD TO BUY GIFT CARD FROM AMAZON. Why Bloomingdales? Why are you blocking my entire family (different households even!) from successfully making a purchase. I was supposed to get a credit of $22.50 plus $20 in Macy's reward dollars. I received nothing. Send to [protected]@gmail.com

I have tried several times to contact a customer service agent whom I spoke to a couple of weeks ago. She had assured me she would call regarding a credit card issue that needed immediate attention. Because I had not heard from her, I tried to call Customer Service, which is laughable.

The automated system does not ALLOW YOU ANY OPTION TO SPEAK TO ANYBODY.

Please provide me with a postal mailing address so that I can forward this complaint to their management. They have the worst customer service I have ever encountered.

I applied for a Bloomingdales credit card in the Riverside Square mall while shopping at the store on June 25th.

After several weeks, I called the customer service number on my bill (Yes, they were able to send me my bill but, not the card). After waiting 7 minutes, I was able to finally get an operator on the phone. She promised she would ship a replacement card immediately on July 19.

It is now August 7th and I do not have a card. I called customer service today and this time I had to push buttons for six minutes before I reached an operator. Again, they could not tell me why my card had not arrived and offered to send ANOTHER CARD without figuring out why the two previous cards were never sent.

I refused the replacement card and closed the account. If they can't correct a simple mailing and make it impossible to reach someone live, I don't want to do business with them.

I recently bought a MCM purse from Bloomingdale's website, but when it arrived, I noticed a scratch on it. I decided to return it and was told that a replacement would be sent out. However, after waiting for a while and talking to several customer service representatives, I found out that they had just refunded my money instead of sending a new purse. This was frustrating because I had used a $340 gift card and charged the rest to my credit card. They credited the $340 back to my account, but it was a hassle to get it done and I had to talk to over 5 people.

At this point, I was really irritated with Bloomingdale's and just wanted to cash out my credit and be done with them. However, last night, I saw that the credit had posted to my account and decided to give it one more try. I made a purchase and it went through, but a few minutes later, it was canceled. I couldn't understand why they couldn't apply my $340 credit to the purchase, especially since it was showing up on my account. I was very angry and disappointed with Bloomingdale's, and I know they probably don't care, but I decided to close my account and take my business elsewhere.

Overall, I was really let down by Bloomingdale's. I expected more from them and was disappointed by the poor customer service and lack of communication. It's a shame because I used to be a loyal customer, but now I will be shopping elsewhere.

I recently made a purchase on Bloomingdale's website for my dad's birthday gift. I ordered a jacket in size small on March 7th, 2022, and to my surprise, it arrived on March 11th, 2022. I was thrilled to receive the item so early, but my excitement was short-lived when I discovered that Bloomingdale's had sent me the wrong size. Instead of a small, I received a medium, which only cost $46.88, while I paid $62.50 for the small size. I feel like Bloomingdale's overcharged me!

If Bloomingdale's wants to continue doing online business, they need to handle inventory issues better than this. Why would they send out an item that the customer didn't order and hope that the customer will accept it? Overcharging customers and hoping that they won't notice is not a good business practice. It would have been better if they had just canceled the order and notified me. This would have saved me the trouble of returning the item and the cost of shipping it back to them. It would have also saved them the hassle of dealing with an upset customer.

Now, I have to go through the returning process, pack the item in a box, drive to UPS for drop off, and hope that Bloomingdale's will receive my package so that I can receive my money within two weeks. This is a lot of trouble for something that could have been avoided if Bloomingdale's had handled their inventory better. I hope they learn from this experience and improve their online business practices.

Bloomingdale's is a retailer that you should be cautious about when it comes to your consumer needs. I have had numerous experiences where I placed orders on bloomingdales.com and received items that were clearly used. Accessories were not in their original packaging, had fingerprints all over them, and were dirty. Makeup accessories were opened, and makeup was clearly used with imprints from brushes and sponges visible. Boxes were ripped from previous purchasers opening the items, and certain items were missing pouches and cases that certain brands are required to come in. Bloomingdale's quality control has spiraled out of control, and this company clearly doesn't have its customer's best interest in mind. Bloomingdale's, what are you thinking sending your customers used products? If we want used, we'll visit the local thrift store. We come to Bloomingdale's for authentic and quality products, and we EXPECT them to be NEW and UNUSED. Figure out what you're going to do with your returned items, but please, don't take your customers for fools. You know better.

Bloomingdale's is a store that I would not recommend purchasing anything from online. As one of their Top of the Line retail customers, I was extremely disappointed with the service I received. I made the mistake of buying a pair of expensive earrings online for an event that had already passed. However, when I received the package, I found that they had sent me the wrong earrings. I immediately contacted Bloomingdale's and returned the wrong earrings they had sent me. They assured me that the earrings I had ordered were in stock and that I would receive them in 2-3 days.

Since then, I have been trying to contact customer service repeatedly, but to no avail. It has been almost a month, and I still have not received the earrings or my money back. The last time I spoke to customer service, they told me that they would not reimburse me for their mistake, nor would they send me the replacement earrings. I was extremely disappointed with the way Bloomingdale's treated me. They were rude and unprofessional, and worst of all, they pocketed my money and did not deliver the earrings I had ordered as promised.

I have decided that I will never order anything online from Bloomingdale's again, and I will not shop with them in the future. It is unacceptable to treat customers this way, especially when they are loyal customers who have spent a lot of money at their store. I hope that Bloomingdale's will take this feedback seriously and improve their customer service in the future.

UPDATE: After a month of waiting, I finally received a refund from Bloomingdale's. While I appreciate that they did the right thing in the end, it should not have taken this long to resolve the issue. I hope that Bloomingdale's will work on improving their customer service so that other customers do not have to go through the same experience that I did.

My experience at Bloomingdale's was pretty good, but if you run into any problems, don't expect much help. I bought a really nice sofa in May, or so I thought. After only four months, the cushions started to fail. I don't know why, it couldn't be my 110 lb body! I called the store and we went back and forth for a while. Eventually, they sent someone out to take a look. The specialist agreed that the sofa was defective and offered to insert foam to help support the cushions. But, since the sofa was so new, I was worried about the overall quality of the piece. I asked for a refund based on the defectiveness of the sofa, since it had been discontinued. They agreed to it, but then management changed their minds and only offered foam inserts. I don't know why they went back on their word.

Most sofas come with a manufacturer's warranty of a year for the fabric and foam, so I'm looking into that. I just don't understand why the store was so unwilling to help. Thanks for taking my money, Evelyn (the sales associate).

I mean, this isn't Value City. I shop at higher-end stores for the service, especially if I need it! I would have been better off at Value City. What a waste of money.

I recently made a purchase on bloomingdales.com for a watch that cost me just over $100. The day after I placed my order, I received an email from the company requesting that I call their customer service department to provide additional information about my billing address. I promptly called them, but unfortunately, I was put on hold for a lengthy 25 minutes before someone finally assisted me.

To my dismay, I was informed that my order had been cancelled because they were unable to verify the billing address I had provided with the one on my debit card. I was shocked because I have been using this debit card since my college days and have lived in the same house since grade school. I have even purchased plane tickets to Europe for $1000 using this exact address and debit card without any issues.

Despite my frustration, I verified all the necessary information for them, including my name and card number. I was transferred from the billing department to customer service and back again several times until they finally assured me that they would put in the order again. However, to my disappointment, I received another email the next morning stating that my order had been cancelled yet again.

This experience has left a sour taste in my mouth, and I have decided that I will never shop at bloomingdale's again, whether online or in-stores. The entire process was just terrible and not worth the $10 I would have saved.

I recently had an experience with Bloomingdale's that left me feeling quite disappointed. I placed an order and was hoping to receive it as soon as possible, so I inquired about next day delivery. Unfortunately, I was informed that this was not an option. Instead, I opted for express delivery in two days. I placed my order on the 14th and was expecting it to arrive on the 17th. However, the order was not processed until the following day and did not arrive on the 17th as I had paid for.

When I contacted customer service, I spoke with a representative named Silvena. She seemed unsure of what to do and was not able to offer any solutions. I was quite upset, as the item I had ordered was for my brother's wedding and I needed it in time for the event. Silvena was more focused on offering a refund than on finding out what had happened to my order. I was frustrated that she did not seem to care about my situation.

When I placed my order, I had specifically asked the representative multiple times if I would receive my item on time. She had assured me that it would arrive on the 17th, so I was understandably upset when it did not. I felt like the store's representatives were only interested in making a sale and earning their commission, rather than providing good customer service.

In contrast, I have always had a positive experience with Nordstrom. Their representatives are honest and upfront about delivery times, and I have never felt misled or disappointed by their service. If you are looking for a store that you can trust to deliver your items on time and provide good customer service, I would recommend Nordstrom over Bloomingdale's.

Bloomingdale's is a store that is owned by Macy's, and let me tell you, the website is just as bad, if not worse than Macy's. I tried to place an order on November 11th, 2015, and boy was it a hassle. You can't change the billing and shipping address to two different addresses, so I got a call from the fraud department. I called the fraud department, and they told me that they cancelled my order because the billing address didn't match the one on my card, but I had no way to change it. I reordered the item, but two days later, I received an email saying that the item I ordered was cancelled because it was out of stock. I went back online, and the item was back in stock, but I was stuck in this circle of trying to change the billing address and the separate shipping address, which couldn't be done. Then, the website told me that the item I was trying to order was no longer in stock. I was working from my laptop and my phone, and I was able to submit the order on my phone, but without being able to change the billing address, so I'm sure that the order will be cancelled. It feels like I'm in Groundhog Day! Honestly, I don't think the hassle of the website is worth anything I could possibly want.