Black Arrow Express review: product not delivered but stated as consignee not available

Today as I checked the status, as of 5:26 pm status is Consignee not available when this is already paid and I am at the house until 7pm. No delivery came or any attempt to deliver. or even though I am not available they can just leave it to my mom and ask for identification. this is not the first time it happened with Black arrow. No sms received that parcel will be delivered. Pls advise on this and take an action. Thank you. I am looking forward for your response on this.

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