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Avangate Inc.

Avangate Inc.

900 Island Drive, Suite 203
United States - 94065
Customer Care
+31 88 000 0008 (International)
+1 650 249 5280 (USA & Canada)
Additional Offices

Operational Romanian Office:
Blvd. Dimitrie Pompei 10A., 020337, Bucharest

Headquarters Dutch Office:
Prins Hendriklaan 26 II, 1075 BD Amsterdam

Corporate US Office:
3500 Lenox Road, NE, Suite 720, Atlanta, GA 30326-4229
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Avangate Inc. Complaints & Reviews

Bitdefender - 2015 AND 2016 Total Security

Posted: 2015-09-29 by    Reviewer54803
Complaint Rating:  0 % with 0 votes
Customer service at Bitdefender is atrocious. I have been having issues with my security for the last 3 months. Customer service responds to emails about 2 - 3 weeks later, and then does not address the issues. They simply gloss over issues by offering a free installation of 2016.

Bitdefender - Internet Security - England, West Country, Calne - Bitdefender refusing to acknowledge a refund

Posted: 2015-09-27 by    ThisIsJustMe
Complaint Rating:  0 % with 0 votes
On September 14th I purchased 3 licences for Bitdefender Antivirus Plus 2016 from Herman Street ($27.96). On the 17th September, I received the activation code.

I followed the instructions given by Bitdefender and created an account on their Central website 14th September, entered...

Avangate - England, West Yorkshire, Brighouse - TweakBit

Posted: 2015-09-11 by    Reviewer99010
Complaint Rating:  0 % with 0 votes
I purchased TweakBit from Avangate a couple of days ago for £3.88 but, on checking my bank statement I see that they've taken £59.53 from my account.

I was not aware I was purchasing additional software from them and resent you taking money in such a way. The review site for...

Avangate*dll Suite - Florida, Anthony - Con artist Alex from microsoft

Posted: 2015-06-20 by    canonskeeper
Complaint Rating:  0 % with 0 votes
India speaking man called me on 6/17/15 about 3:30 pm. said he was Alex from microsoft. Wanted to access my pc thru ammyy.com to show me errors on my PC. Tricked me into opening my online banking web site. Told me he had just put $500.00 into my account to re-emburse me for Microsoft Security...

Avangate - NO refund nor solution

Posted: 2015-06-08 by    Kainan
Complaint Rating:  0 % with 0 votes
I bought from their website an activation code for the game Mount & Blade but couldn't activate.
So I contacted both the company Avangate and TaleWords Entertainment for a solution but nobody replied me.
Therefore I asked for a refund online, and now it's been more than...

Avangate / Tweakbit - Kansas, Oberlin - malware/spyware

Posted: 2015-06-08 by    James W Daugherty
Complaint Rating:  100 % with 1 votes
Downloaded Avangate/tweakbit products and my computer was overtaken by malware and spyware I could not get on a lagitamite website no matter what I tried to do. I believe I purchased 4 different software packages from them, out a lot of money and dismantled my computer and destroyed the motherboard....

Avangate - Scam

Posted: 2015-05-20 by    TP OH
Complaint Rating:  0 % with 0 votes
I purchased this product at the referral of a website. When I went to download the item, it asked for the serial number and then said I need to go to this website for further activation: http://activate.esellerate.net. I went to this site and it does not exist. I went back to the Telestream...

Bitdefender Antivirus 2015 - Double Billed

Posted: 2015-03-31 by    raptorgtxmsn
Complaint Rating:  0 % with 0 votes
Received an email from Bitdefender notifying me that my yearly contract was about to expire. Email stated that if I upgraded now I could do so for $39. I took advantage of the offer and paid through my paypal account. Last week I was billed again through my paypal account for $89, the full price...

Avangate Driver Whiz - unable to have installed

Posted: 2015-03-28 by    Dierdre Hayles
Complaint Rating:  0 % with 0 votes
I purchased 2yr driver whiz order number 37442669 on March 24. When I phoned to register, remote controller technician (11026) told me that my computer wasn't able to install driver whiz as pc couldn't scan properly. Controller advised me that he could fix problem but it would take...

Avangate - California, Redwood City - Fraud

Posted: 2015-03-12 by    Avengate
Complaint Rating:  0 % with 0 votes
Avangate told me that they were from microsoft and my computer had been hacked and they were using my
information on the internet. If I give permission to take care of it they could stop it now, so they sent my call to their
hacking department. They wanted my credit card information...

Avangate - Phone Sheriff - No refund - product doesn't work

Posted: 2015-03-09 by    feeniks
Complaint Rating:  100 % with 1 votes
No refund for bad product. Phone Sheriff, parental control software. Doesn't work on my phone or tablet. Sales rep assured me I would get a refund if it didn't work. Four emails later and a complaint to PayPal and they still refuse to issue a refund. I will complain about them everywhere...

Avangate Bitdefender - Will not respond to refund request

Posted: 2015-02-28 by    madeincanada
Complaint Rating:  0 % with 0 votes
I was automatically charged in the amount of 89.95USD by Avangate for a Bitdefender subscription that was to expire on March 1, 2015. The automatic renewal charge was processed on February 27, 2015.
First of all, I DID NOT wish to have my subscription auto-renewed. Secondly, I was charged...

Wonderfox Media Converter - Fraudulent business practices

Posted: 2015-02-18 by    WonderFox
Complaint Rating:  0 % with 0 votes
I bought a software DVD ripper w/ media converter and after installing it into my computer... the program would only work half the time. The only way to make contact with Avangate, which is the company contracted out to receive the payments for the creators of WonderFox software, is thru e-mail...

Bitdefender.com Orderfind. C Aus - charge to credit card 269.95

Posted: 2015-02-11 by    james b mortimer
Complaint Rating:  0 % with 0 votes
Debited my credit card $269.95 when I havent renewed my authority or subscription as I no longer require the product.I would expect a full refund & no longer use of the card details without my renewed authority.
james b mortimer...

Bitdefender - fraudulent order placed on avangate

Posted: 2015-02-11 by    FRED KESRTEN
Complaint Rating:  100 % with 1 votes
a fraudulent order was placed on avangate and payment was effected through our paypal account. we did not place this order and ask that this order be cancelled and funds reversed to our paypal account. we have also notified paypal about this fraud. your support is appreciated. your invoice reference...

Avangate Bv - techliveconnect.com

Posted: 2015-02-05 by    Deborah H Sanders
Complaint Rating:  0 % with 0 votes
On or around July or August 2014, my bank began sending me notices that my account may have been charged with fraudulent charges. I began going back through my statements and found several charges for a company called Systweak, Inc. some for $39.90 and $29.95. As I started calling to ask questions...

Avangate / Iu Systemcare - confusion regarding product I was purchasing

Posted: 2014-12-04 by    Brenda Correia
Complaint Rating:  0 % with 0 votes
I had received call(s) from Startech Windows Support. Sam Parker ID 8820 was the person who finally convinced me to buy what I thought was a software product, there was confusion on my part, that what he was really selling was online remote technical support on behalf of microsoft windows. Subsequent...

PCDJ Software - blocked order

Posted: 2014-12-02 by    tubular_joe
Complaint Rating:  0 % with 0 votes
I attempted to order a karaoke software program called PCDJ, and the order would not complete with my US address. I changed my information to appear as though I lived in the Netherlands (where the company is based), and the order proceeded. There is a serious anti-American bias going on here,...

Avangate.com - They do not support

Posted: 2014-09-15 by    MichRoss
Complaint Rating:  0 % with 0 votes
I bought from Avangate, yet get no assistance from themr. All correspondence, emails and payment was to them for software advertised on their website.

When my liicense is not working (paid for, I even have a licence number supplied from Avangate), this is the email they...

Bitdefender Windows 8 Security - Nonexistent Response

Posted: 2014-09-05 by    Grady Workman
Complaint Rating:  0 % with 0 votes
16 sent emails - no reply except Open ticket: 2014082217240002
No response from Bitdefender Support Team dbsupport@bitdefender.com
No problem taking money. Problems with software, no response or help from "Support"
Do not trust the product since can't trust support.

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