Angies List
Reviews and Complaints

I have been working with this company to have a pool liner installed for over five months now. I have to call and or, text several times to even get a response. The company is aware of the issues I am having. I still don't a schedule for the repairs. I have tried to be understanding with this company. The pool liner was installed. But there are issues that need to be rectified. Such as the following: (1) The pool liner is loose around the top. (2) The floors and the walls are not smooth. (3) The skimmer return flange needs to be replace.

We were approved by Angies list on 4/227 to do web advertising on their site. We were promised that an Onboarding Specialist would show us how to use the site and answer any questions we had. We never got the onboarding, were never instructed on how to use the site. They were never able to make an "appointment" with us to walk us through the program. We never got emails returned either, even those where I said we were unsatisfied and wanted to cancel service. We paid for this for 4 months. After getting no response I stopped the automatic payment through the bank. Surprise, we finally got emails and a phone call after that. They were not concerned about the lack of customer service, did not ask what they could do to make it right, did not even offer to do the promised on boarding. Nope, they just threatened us with collections. Angi's wants payment for a years worth of service, when they couldn't even provide us with the tools we needed to use their product for the first 4 months.

I hired Faz Concrete Service to perform a garage floor installation. The agreement was for me to pay 1/2 at the start of the job, and the other 1/2 upon completion. They did damage to the top of my garage while using a back hoe to remove existing concrete floor. The damage was to the garage door, and the outside trim structure.

I have never received any invoice or any document stating what work was performed and or what was warrantied and what wasn't. I have called them numerous time, but only get lies and more lies as to where the invoice. I was told that they had forgotten about me and one would be sent to me immediately.

To this day I have not received the invoice even after several phone calls. attempts.

I hired to have a commercial window replaced on 6/30/21. The app specifically stated that I would not be charged until after the service was performed. At 6:44 am on the day of the repair, they texted me links stating that my "Pro" was on the way for an 8:30 am appointment, but the map showed only my location and nothing from the Pro. I waited for three hours after the scheduled appointment time and the entire service appointment disappeared from the app. No one ever showed up and the repair was not completed. Today, 7/2/21, a $686.25 charge appears on my card from Angie's List. My window is still broken and I had to schedule a local window company, after the holiday, to come repair the glass.

I do not appreciate the fraudulent charge showing up on Friday evening before a holiday weekend or having to wait an extra week for the repair.

Angi charged a membership fee and stated that credit card will not be charged for anything else until after the services are rendered. Then, using the Angi app, I attempt to find out the cost of a service. But upon filling out blanks, I get Handy.com, that has my credit card I find out later. Handy, Angi's affiliate, charges me for something that they schedule at the cost of $430.03. I cancel credit card as per bank. Called them, they said June 7, 21 Mr. Mekyl arrived at 2 PM and waited 1/2 hour. I was home & no one came to the door at that time. They wanted new credit card to refund 75% of charge, but I asked for a check. Said can't send check, need another account number to deposit. I want my money refunded.

On June 11, 2021 my wife and I reached a verbal agreement with a contractor, on Angie's list. We verbally agreed on a $2000.00 repair of a weather damaged deck. The contractor's original estimate was $3150.00, but he reduced the price $1150.00 to stay within our price range.

His 06/18/2021 invoice stated:
Lumber and materials $1000.00
Scrap and treat deck & rollers $230.00
Demolition and waste removal $480.00
Deck repair costs @ $15.00 per sq. ft. $1440.00
Discount -$1150.00

Starting times were always set, but consistently delayed.
Example: Starting time, one day, was set at 7:30AM. After the starting time had passed, we reached out several times through out the day, via text and phone calls. On several occasions he did not arrive until late afternoon.
After shopping for materials, he notified us and requested an additional $200.00.
Work proceeded very slowly, never at the times agreed upon. When daily work ended, work areas were never cleaned. Power tools were left scattered, paint cans were left open, and building material was scattered everywhere. On several occasions, we had to bring the power tools inside, due to rain. Once, I had to clean up the work area and yard to be able to mow the lawn. Small scrap wood, paper and screws were left scattered around the work area. Because of the material and scraps I was only able to mow 2/3 of my backyard.
Construction and craftmanship of rebuilt areas is substandard. Joints are not even, some were not even screwed down properly. Surfaces are not level and square. Steps were smaller than normal width, not covering the entire gate area. The steps are not level and they are small. The gate is poorly installed and designed. Due to poor installation, the gate fell off after one use. Exterior paint sealer poorly applied and many areas remain uncoated. It is questionable if two coats were applied to the entire deck surface.

STEADFAST CONSTRUCTION INC
License Number [protected]
Address: 111 BERRY ST 103, VIENNA, VA 22180

And find my filing:
DPOR File #[protected], See License Lookup: License Search Results (virginia.gov) under disciplinary actions
Fairfax County permit # [protected] ( I was assisted by Melissa Smarr, and Scott Hagerty at Fairfax County Code Enforcement.

Contracted with Steadfast build start Oct 2018. Oct. 23, 2018 Steadfast Failed County inspection. They stopped build completely after inspection failure by County.did not resume work until County inspectors came out with them in Aug. 2019 to correct failures and complete build with remedies. I called this abandonment as They even withdrew the permit in Nov.2018. They left the electric meter can unsafe, the siding torn off to expose my building all winter, the dry vent was a slipping hazard and FIRE HAZARD etc.
They had my $19k fully paid as billed prior to inspection. Lattice work and few details was supposedly left to finish to my knowlege before they failed inspection.
Here is the list of violations made by Inspector Hagerty Nov. 2018:
"Meter is in violation of the utility company (Dominion Energy) locations allowed. This is a violation of Dominion not Fairfax County. They have direct authority of the meter can location. The County has authority from the meter can connection on the line side in to the panelboard.
R303.5.2 Exhaust openings; This code states exhaust air is not to be directed onto walkways. Since the dryer exhaust is directed onto the landing area of the garage door it would be in violation of this section.
M1502.3 Duct termination; The duct has a screen or fins that block the exhaust exit point. It also discharges within 3 feet of an opening into the building. I don't see a backdraft damper either. This would be multiple violations of this code section.
R507.3.1 Installation of wood/plastic composites; There are several screws missing on the decking used to form the stair treads. This would be a violation of the manufacturer's installation instructions.
R507.7.1 Deck beam to deck post; There are washers missing where the post and beam connections are made. There should be washers on both sides of the carriage bolts to prevent rotation inside the drilled holes.
R703.1 Exterior covering "general"; The siding is not complete and will need to be repaired/replaced where the ledger will lowered or the meter can moved.
R301.5 Minimum uniformly distributed live loads; The guardrail attachment brackets are not secured to the post properly and must have the nuts tightened to the bracket in line with manufacturer installation instructions.
The permit must be amended to show the lattice included in the description because the deck is over 4' tall in some locations. This is a zoning infraction and isn't something I can write up criminally but is never the less and infraction of the zoning ordinance. This shouldn't be a big issue as the deck should meet minimum setbacks to allow for the lattice to be installed."
Also lighting on steps to be installed per code in contract.

In addition to the violations, I had to put out $3.5k for the move of electric circuit box inside my house. This was unplanned and never mentioned prior to the build or in contract.

All along I tried to address reasonably with Steadfast these issues. FIX them. They were unprofessional in conduct and delivery of contract. They still are.
Steadfast's solution to the problem they neither identified themselvesinitally or to me, in Oct 2018 was amputation of a large area off build. I would not accept that. That amputation would have disconnected them from the problem lthat they had not identified only to be caught at inspection and le but built around but left me with a silly looking deck that had lost 1/4 space. That remedy and willingness to resolve issues that they overlooked and then built around shows who Steadfast is. But their idea of fixing what was obviously their responsibility did not fall to reason and I feel you should know who these people are before choosing.

June 2021: there are still issues that I have requested be resolved, emailed and no response from Kenneth Krogmann.
These issues are about damage of threshold of french door, about caulk at corner failure and at step area, and finish nails across fascia board at front of deck that are showing and look like chicken feet...as they filled with crayon that melt/evaporates.

Understand that I have a warranty and these are problems showing up that I asked remedied within a yr.

It cost me extra money, time, aggravation and I did not get a product that I consider first rate for a premium price.

Company: Air Duct Busters LLC (phone [protected]. Also [protected]. Also [protected]).
I paid for a lifetime warranty for UV bulb replacement ($725). I have connected with Ait Duct Busters LLC to obtain the replacement bulb on 3-26-21, 4-6-21, 2 times on 4-9-21, & 4-23-21. It is now 5-2-21 & I have not yet received it.
My request is now either a refund of this money, or the UV bulb replacement, and continued promise for future bulbs.

I selected, Country Girl Cleaning, prior to my move. I told her the house was clean but needed dusting and blinds cleaned, check self cleaning oven, etc. She asked for 275 via PayPal prior to cleaning. We arrived a few hours after she text to say she cleaned. Dusty blinds, bugs on window sill, dirty oven. Dusty cabinets, etc. She stole $275.00.

We entered into a contract with San Antonio outdoor Living and Robert Thompson in early February. The scope of work included a new pergola, outdoor kitchen new sod, and irrigation, moving and extending an existing fence > Robert told us this would take him two weeks once he started.

After a week's delay, Robert's crew started work on the property. After two weeks they completed the pergola, sod, and fence. We paid him the 3rd draw and he vanished. The site was left unsafe and many projects were started but not finished. Debris was left all over the property, and they destroyed our driveway with the trucks. Based on the contract and the incomplete jobs he owes us $7500.00 he will not return phone calls and if you can get him he will tell you want to hear then never show up. Now his phone mailbox if full. He stole 7500.00 from us and left a mess for us to clean up. The damages are in the thousands. Very shady business and a big scam.

I contacted angie's list and received names of two contractors who seemed vetted and I contacted them and made arrangements for a personal visit and estimate. One was professional, the other pushy and I did not feel comfortable with them. I then had two other groups of people show up in my yard uninvited and more than one call from foreign speaking people asking about my project to remove fallen tree branches. How did this happen? How is it even plausible that angie's list has access to unvetted and possibly dangerous people who have my address and can just show up at my door? I am very upset. This is not acceptable!

I would expect you to have safeguards in your system to prevent hijackers. It is very disturbing that my address is now available to the public. I may as well have called craigslist! Which I would never do! And now your service has given me great pause. I am very disappointed and pray for all those who may be vulnerable and now exposed to the shady side of laborers, many of whom may not even be legal in this country.

This company is no longer accepting phone. Calls or answering emails. It's been almost 4 months and no word about settling for
The damage they did to my tall oak cabinet! I can't even open it and some of my important files are in there! You should not be supporting
This. Company. I don't think they are in business anymore!
I called 3 of their locations and just get a fax like tone!

I hired this company to put on a new roof & to build me an Arizona room out of my back patio. I stupidly paid them up front and they put on the roof while I was at work and after a long time with me calling and calling, they finally came to do the room. Well they were hired on March 25, 2020. As of yet the room is not finished. They also put in very small windows while again I am at work and when I saw this, I had a fit. I told them, if they didn't know what a Az. room looked like to look it up. Needless to say, They changed the windows, but they are not what it should look like. They also left the room with no baseboards and no caulking and not finishing anything. I am very disgusted and I am suing them. They took my $20, 000. $10, 000 for the roof and $10, 000. for the room and didn't complete the work. They tell my son they are on the way and we wait & wait and they never show. I know they don't intend to come back and finish anything. They are CROOKS, and must be stopped. You site has them on, but honestly they will only steal from other people the way they stole from me. I am a widow and they feel they can get away with an lady by herself. I would like to hear back from you about this horrible matter. My name is Rosalie Fornaro and my phone number is : [protected]. Thank You, I will be waiting for your call. Sincerely, Rosalie Fornaro, a very upset customer.

When I started setting up my account with Angie's list (not even finish my online accounts) they got me providing my business bank account, and they said my monthly will be $400 Dollars but I didn't commit for it because it's too much.
Meanwhile I dint know that they already started of withdrawing the money from my account...no leads no fallow-up from them about the on-going business. They said I'm not picking up my phone but they not even left a message with regards to the leads, or at least gave me a warning that my business with them is already started since six months ago.
Anyhow, I just found out from my bank that my business account is already overdrawn because of them.
When I spoke to them they said...when I sighed up I already agreed to everything which is I'm not aware of just because No leads or work that' I'm getting or coming from them within 6 six months.

So here's the deal with Angieslist.com once they have your info they freely submit it to their "approved" providers even if you don't select them. What happens next is a nightmare. The random contractor then contacts you by phone. Repeatedly. I mean like a different sales person each day from a different phone number. You can't even block their calls. In my case it was Trugreen. I never even considered them but they were on the list. (They also have horrible reviews.) So I guess my advice is use google not Angieslist.com then do your own research. It will save you the frustration of dealing with aggressive sales people on a daily basis. Once your phone number is out there you can't pull it back. I have literally begged Trugreen to stop calling me.

I never permitted them to renew my membership, however, they did it for some reason. I also never permitted to charge my money. Unfortunately, I noticed it in 3 months and was afraid that someone stole my id. After several actions, I found out who was it. And no, it wasn't a hacker. It was you! Can't reach them to request a refund, don't know what I am to do...

We are a well known and trusted Roofing-Siding-Windows contractor here in Boston for the past 30 years whom Angies List repeatedly tries to recruit for membership.

Angies List has a bad customer review listed stating we are a "scam artist".

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Upon a new recruitment call from Angies List they informed us we had only 1 bad review on their site. I informed them I do not know this client.

I explained to the recruiter we have competition in this area with names very similiar to ours and you must call this reviewer back for clarification and remove us from this bad review, then we can talk further about joining Angies List.

I was told the review cannot be changed once entered (rather Angies List could not be bothered to correct the review)

I ask you all...Isn't the purpose of Angies List to introduce good contractors to homeowners through proper vetting?

This is the basis of Angies List existance.

Or...is it just to make money with complete disregard to hard working and honest contractors.

A USA Today article states Angies List stocks have fallen 50% in 12 consective months and most analysts have a bear stance on this company.

Forbes headline article states: "Aint it time to say goodbye to Angies List"

Yes, I think so.

I really needed to find a doctor and decided to try Angie's List. It was an emergency and I did not even had time to check the reviews. So I signed up and paid some money for their service. When I wanted to check the doctors list I found out that I have to pay more! What? So what for I paid before? This site is a total scam, you basically have to pay for every click! Ok, since I really needed a doctor I paid again and then I found out that there are no reviews! There was just a list of doctors, their addresses and phones, but no information like how professional they were, are they trustworthy or not. Useless website!