- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
It's been 3 days since I made the deposit and it still hasn't gone into my account
I contacted them through the line, but they have not done it yet, the service is low
I have been using 1xbet for a long time now, how can I play? My time is running out and my money still hasn't arrived in my account.
I made a deposit on the 25th at 1:00 a.m. Today, the 27th, it still hasn't gone into my PayPal account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I want the money in my account today. I can't wait to wait for 3 days
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-jp@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue
Greetings Advisor Yesterday night at 9.03 as attached in the below screenshot done a deposit of 480 INR to a beneficiary account from your deposit page. And the usual process I've upload the UTR and waited for sometime to reflect. But it didn't reflected in my account As I've forwarded the deposit picture of payment (kotak bhim UPI payment) and updated the...
Replied
No withdrawal access or willingness to facilitate withdrawal access.
On 24February I tried to make a withdrawal from my account. I was told documents needed to be provided. I provided them in a long email exchange.
I was told the only way to withdraw would be from a credit card from my home country which I had used to deposit into my account once. The vast majority of my deposits were through fast bank transfers from my bank account in the country where I reside.
I attempted, twice to make the withdrawal through the channel they told me to use, but both withdrawals failed because of the “operator”.
When I asked them to allow me to make the withdrawal into the account I always use for deposits, they simply said: we’ve already assisted you.
So I suppose I just can’t withdraw my money?
Claimed loss: 2 million Tugrik
Desired outcome: I want another channel to withdraw my funds.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal issue
I am not received my withdrawal amount of 6000/- rs till yet that was requested in 13 February and as per 1xbet I received the amount in 14 February and 1xbet team fooling me and provide me a wrong UTR number that is for 210/- rs debit, I already coordinated with my Bank there is no such transaction of 6000/- I received from 13 February
Gaming ID: [protected]
Registered mobile number: [protected]
Wrong UTR: [protected]
Mail Ticket ID: [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
My issue is not resolved yet
What the hell you guys are doing
Where is my 6000 rs
They emailed me Dear user, hame aapka email prapt ho chuka hai aur hamari is baatcheet ka ek "TICKET ID" - #54966602 ka sarjan kiya gaya hai, hum jald se jald aapka sampark karenge. Aapki is request ki kripya pratiksha karen aur is email par sandesh(reply) na bhejen. Agar aapka ye email DEPOSIT/WITHDRAWAL ke vilamb se sambandhit hai, to kripya prateeksha kijiye, DEPOSIT/WITHDRAWAL ke jama hone me ab adhik samay lagta hai. Yah email apne aap(automatic response) se utpann hua hai, kripya iska uttar na den! Dear user, Your request of withdrawal is already paid out, please check your bank account. If you haven't received your amount then please write us an email and provide us the PDF file of your bank statement from the date of request to till today. Dear user, Your withdrawal amount has been already paid out from our side on given details by you here is the UTR 404502740699 please contact your bank, if you did not received the amount then please provide us downloaded bank statement in pdf format from the date of request to till date. Email-id: info-ind@1xbet-team.com
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
Replied
Deposit not arrived in my balance.
I deposit 14700BDT at 20/02/24 through Mobile financial services but didn't get my money the live chat operator told me for evidence and mail to [protected]@1xbet-team.com I mailed them 2 days gone no one responded or not any reaction mail send by them I'm disappointed by there service. It's totally unprofessional.
Trx id- 72MG59OG
Game id- [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Urgent: 1xbet refusing payout for winning bet
Attention all bettors, I strongly advise against using the "First To Happen" option on 1XBET. They have failed to honor a win of 330,000F (approximately USD 550), suggesting a potential scam tactic. On January 30, 2023, I placed a bet on the African Nations Cup match between Mali and Burkina Faso, selecting the outcome from 81 to 85 minutes - "no card or...
Replied
1xbet MasterCard Withdraw problem
My ID: [protected] so I made a first deposit with my master card and I bet with it and when I tried to withdraw with my mastercard it was rejected so I contacted the customer service and they asked me to make a new deposit with another payment method because there is a technical issue so i can't withdraw with Mastercard since one week so I made a deposit with bitcoin and I bet with all the new deposit and now when I am trying to withdraw with the bitcoin it say the bitcoin method is Not available when I try to withdraw with my Mastercard it's rejected during and I bet with all the new deposit and now when I am trying to withdraw with the bitcoin it say the bitcoin method is Not available when I try to withdraw
With Mastercard it's rejected during
8 days they are keeping my money I want my money back I work in a bank and a technical issue during 1 week is impossible
Desired outcome: I would like to withdraw with mastercard
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Withdraw error
On January 20 I sent an email to 1xBet due to a withdraw method error. The message said I had to withdraw from the same method I made the deposit (AstroPay).
Not only I have been making deposits from Skrill since September one, I have already made withdraws to Skrill and the AstroPay method is not even available.
I have been waiting for a resolution of my issue since January, and so far no answer from the security team, but an automatic email asking me to wait.
Desired outcome: To be able to make withdraws to Skrill, but an answer would be nice.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Two months and several contacts … finally Dariella on 1xBet actually cared to help.
Still waiting on an answer…
Again, no help…
I’m using the same method of deposit I used for my last withdraw. Why can’t you understand that and help me ?
I used skrill to make my deposits and now I can’t withdraw to skrill when before I could.
I already did another deposit. I already made bets over 1.1 and I already roll over.
You either help me or i can’t stay with 1xBet .
Hello,
1- As shown in the pictures on this post (and 1xBet can easily verify it on their system), i made my deposit via Skrill on September 1 2023 and made an withdraw to Skrill on December 11. But now the system is not accepting skrill as a withdraw method.
2- I have reached 1XBet security team regarding this subject but so far ( almost two months) no answer .
I have asked several times info team for a complaint contact and got no answer.
Looks like a mad house.
I already replied and got no answer back.
Hello, I already sent you the data…
Hy,
My first contact with secure team was on 23/01 01:24 London time, via email zeuxis_p@hotmail.com and my gambling ID is : 7931263
My gaming ID is 7931263
First contact to security team, was on January 23.
So far no answer and the info team keeps brushing me off, instead of doing what your doing here, give assistance…
If you had carefully read my complaint, you would have realized that the whole point of my complaint is that i have reached out 1xBet info-team and security-team and they have ignored me for over one month!
I am waiting for answer from the security team for over one month, that’s my complaint.
First they block me from withdrawing from the method I used to deposit and when i reached them, they ignored me.
A month has passed, i need a resolution.
Thanks.
As far as we can see, you have received an in-app notification that you should make a withdrawal using your AstroPay card. Therefore, we kindly ask you to try withdrawing funds using this method and if you encounter a problem, please provide us with a screenshot.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
Currently our Security Team has provided the information that you have no restrictions on your account. So for this reason there is no need you contacting our Security Team.
Everything you need to do is to follow the instructions on the site/app. The rule to withdrawal with the same payment method you have used to make a deposit is relevant to all our users.
We understand that you are waiting for a support's answer as well, however, due to the large number of requests it can take far more time than usual.
We kindly ask you to give our support team a little bit more time and additionally we ask to not duplicate your messages since it will lead to a longer response time
Best regards,
Alex, the 1xBet Team
Please specify whether you have tried to withdraw funds using the payment method indicated on the screenshot?
Best regards,
Alex, the 1xBet Team
Please provide
- The email address used to contact (it means your email adress)
- The specific date and time when the appeal was submitted.
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Best regards,
Alex, the 1xBet Team
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details regarding your recent appeal to our security-team email.
To expedite our investigation and provide you with the necessary assistance, could you kindly furnish us with the following information related to your recent request:
- The email address used to contact.
- The specific date and time when the appeal was submitted.
- Your Gaming ID
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex, the 1xBet Team
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
Bet settled wrong
Dear advisor
Greetings , In the match between Athletic Club vs Girona Spain league The yellow cards are Two (2) 1:1 - By each team as per the official source of that league But you guys settled as one 1: 0 Later after sometime yours stats update to 1:1 correctly But betslip didn't get updated ! My bet slip number are settled loss I've placed total over 1.5 yellow cards
These are the information of those
Betslip number [protected]
Betslip number [protected]
My gaming ID [protected] I m sharing the official source of that match It's clear mentioned in their website itself as 1:1 yellow cards
https://www.laliga.com/en-GB/match/temporada-2023-2024-laliga-easports-athletic-club-girona-fc-25
Kindly fix it
Cheers
Claimed loss: Winnings of these bet slips Betslip number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> Betslip number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>
Desired outcome: These two bets got to be corrected - as win As my selection was total of yellow cards over 1.5And the result is 2 yellow cards Betslip number [protected] Betslip number [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your prompt response and willingness to communicate regarding your concerns.
We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email. I can see, that you have already received an answer, so our communication will continue there.
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible.
Best regards,
Alex, the 1xBet Team
Hy,
First contact to security team, was on January 23.
So far no answer and the info team keeps brushing me off, instead of doing what your doing here, give assistance…
Dear Fábio P Insight ,
Thank you for bringing this matter to our attention.
It appears that we are already discussing your situation in another complaint. We would be grateful if you continue replying there.
Best regards,
Alex, the 1xBet Team
Replied
Account blocked
Without realizing it, I opened two more accounts with my ID card in addition to my main account. Actually I had no idea about this multiple account or multiple login. Then I got a document request problem in my main account. I am emailing your security department with all my documents. You said that I have multiple accounts and this is the problem. Then I...
Read full review of 1xBet
Replied
Wrongly settled bet!
Dear advisor A football game between hertha bsc vs 1. fc magdeburg Was used by me in a multi bet slip ( The betslip number is [protected] ) The corners from the 1xbet shows different from the official page of the league and GOOGLE itself This is how it is " The total corners are 9 & 4 - in total ( end of the match) 3 & 2 in first half The above is displayed...
Replied
Deposit Request
Helloo 1xbet Team
I use this 1xbet Long time i did not Faced any Issues But Right now i am facing Some issue 17-02-2024 time 16:30 Yesterday i Make a Deposit to my Account Amount 5000 PKR but i did not get in my 1xbet Account I spoke to many time with Agent Customer Service they told me Sent email on this Adreess
mailto:[protected]@1xbet-team.com
But no one Guide me Well its not Professional Please i Have Humble Request to 1X team Solved this Issue ASAP
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
Replied
Deposit still not credited in my account
2/16/2024 3:50 AM - I cash in my account under 1xbet. ₱200 and it didnt credited in ny account. i reach out to their support sayin about my concern. They told me to wait up to 4 hours and now its already 1:03 PM.10 hours already passed still my deposit isnt credited in my account. Please help me
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
deposit not received
I have made a deposit to my gaming account via instapay of 10,000 EGP. The money was never credited to my gaming account and it has been over 3 days now.
I have contacted the processing team twice now but they claim the deposit i have made has already been sent to me, WHICH IS NOT TRUE. They refuse to continue the conversation and are ignoring me.
My user ID is: [protected]
I have attached the screenshots of the transaction. This is unbelievable as how can i trust to ever send money if the customer service team can’t help with the simplest complaint.
Claimed loss: I’ve lost 10,000 EGP
Desired outcome: Deposit the 10,000 EGP to my account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I have emailed the two emails you have specified.
I hope this issue gets resolved as soon as possible.
I have emailed the 2 emails you have specified.
I hope this issue does get resolved
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com or info-ar@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposit Request
Hello Sir Yesterday i Make a Deposit to my Account via Master Card i do transaction 104.Aed that Almost 27.23$ on Time 5:24Pm 13-Feb-2024
that i did not Received i Speak to one of your Customer Agent he told me payment will reflect to your Account after 3 hours but i did not Received later on again i speak to him he told me 24hours but still it did not process and then they told me Send Email [protected]@1xbet-team.com
I send the Email and Provide Everything time Account number bank Detail account detail but After they Ask me Bank Card number why i give the bank card number its a Security issue if i perovide my Card details hope you understand please Fix this Issue ASAP
Thankyou So Much
That Problem i was Facing its Solved with your assistance once again thanks
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
Replied
Deposit is not reflecting in my account it's been more than 36 hours
I am writing to address a concerning issue regarding two transactions I initiated through the 1xbet app, transferring 5000 INR each via PhonePe. The first transaction was made on February 10, 2024, at 12:22 AM to the UPI ID [protected]@paytm (UPI reference no. [protected]), and the second transaction occurred at 12:31 AM on the same date to the UPI ID...
Replied
I have money in my account with nr [protected] and they blocked me
I have open this account in 2019 and i have play regulary but this year i have returned to replay and i have depositet in my account with skrill 200 € in albanian lek
I win and i have make withdraw 800 they have pay this but when i try to make withdraw my balance left more than 3000€ the ask for verificaton and i all complate
The has block me with reason transaction fraud and they dont reply more to me
This is error from 1xbet
Besause is not problem if i deposited one time with card bank and another time with skrill
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
![1xBet - I have money in my account with nr <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> and they blocked me](/images/complaint/full/1934052/1707325761183099093.png "1xBet - I have money in my account with nr <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span> and they blocked me")
![1xBet - I have money in my account with nr <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> and they blocked me](/images/complaint/full/1934052/1707325761629046307.png "1xBet - I have money in my account with nr <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span> and they blocked me")
![1xBet - I have money in my account with nr <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> and they blocked me](/images/complaint/full/1934052/1707325761645834787.png "1xBet - I have money in my account with nr <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span> and they blocked me")
![1xBet - I have money in my account with nr <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> and they blocked me](/images/complaint/full/1934052/1707325761869084919.png "1xBet - I have money in my account with nr <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span> and they blocked me")
Whats is imo when i can contact you
What i have to do bro
If you solve this i cant give you 10%
I have just that account like i player this is my account
I dont know if other persons try to open account with my details
I have open this acc in 2019 and if you want to verified it you cant try with video call
I can give all my information
I am 29 years what you said its not real
Why they dont reply via email they tell me i have open 2 or more account but i have just one account The firs acc i jave open in 2019 and they blocked my money in this account
I am register this day like a agent on 1xbet and my menager thell me is not double accounting
This complaint has been resolved automatically due to user's inactivity.
Thank you for your recent communication regarding the account block. We appreciate your concern, yet it's important to emphasize that the determination made by our security team concerning the creation of multiple accounts stands as final and non-negotiable.
The creation of multiple accounts is strictly prohibited according to our company policies, leading to the permanent suspension of the account (as outlined in clauses 7.1.1 and 7.1.3).
While we sympathize with your situation, it's crucial to stress that the decision made by our security team cannot be revisited. Despite our gratitude for your loyalty and support, ensuring compliance with our policies remains our foremost responsibility.
We appreciate your understanding in this matter.
Best regards,
Alex, the 1xBet Team
We appreciate your inquiry, and we want to clarify that your account was blocked on the 26th of January. Additionally, in February, there were reports indicating concerns related to gambling addiction, which also contribute to the account blockage.
While we sympathize with your situation, it's crucial to stress that the decision made by our security team cannot be revisited. Despite our gratitude for your loyalty and support, ensuring compliance with our policies remains our foremost responsibility.
We appreciate your understanding in this matter.
Best regards,
Alex, 1xBet Team
My apologies, it was a wrong message that does not apply to you. Answer from Security Team regarding your situation is below:
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that your account has been temporarily blocked due to age-related restrictions. Upon reviewing our records, it appears that you may be under the legal age requirement for using our betting platform and its services.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
Should you have any further queries or require assistance, please feel free to reach out to our support team.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Brother you can message me on telegram
@Babudad
Imo is a messaaging app
Somedays ago i got block problem 1xbet gave stupid service.i can help you brother i know how to deal with security Department.
Hi how are you
If you help me to solve this problem i can give you 10%
My imo id : babudada
You can message me.
Replied
Withdraw scam by 1XBET Cash agent
Withdraw
Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.
It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transfered and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.
Claimed loss: Npr. 20000
Desired outcome: Refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I was scammed, 1XBET is 100% a scam.
Hey scammers,
Refund my withdrawal amount.
My complaints was ignored?
1xbet team doesn't left me other options than this because my complain was forgotten or ignored.
Hello scammer team,
Are you working to solve my issue or run away with my withdrawal money?
I didn't get any response till now.
1xbet team didn't take against my complaint.
My issue isn't solved yet.
Hello,
Waiting ...
Hello,
I provided my mobile number and proofs that you asked but still i am not getting response and refund.
Hello,
Your support team ignored me to help for related issue, i requested him to respond in english but he denied. He said he don't have rights to help me about 1xbet cash agent. He ignored my question and trying to close my chat forcefully. I was scammed by your agent and now suppport operater didn't help me. I also sent a screenshot of this conversation but he denied to help me further.
Isn't it a true scam?
Hello sir,
I just mailed my contact number. I am trying to talk with support team But they said they didn't get any response or update from your team regarding my issue.
Thank you
I didnot get any response, my issue isnot resolve yet.
Hello,
I made a first complaint in 30 jan 2024 but i din't get any update since that day. Everytime i am asking about update i got the same reply.
Hello sir,
I am not able to contact that cash agent after 30 jan 2024, he deleted his account. I don't have his phone number or more contact details.
Hello,
Is there any progress in my issue?
Its been 21 days of i complaint. What kinds of support and service you provide? Your support team from live chat isn't talk properly , they just copy and paste. In a period of time you resolve issues, people can marry and produce a baby then he/she will start to go for school.
I don't think your team gonna resolve my complaint, just accept your company and team is a scammer. Its been 19 days but no response no action but still you are saying specialist and blablaah. Alex, the 1xBet Team i was scammed by your company and your cash agent.
The address provided didn't response my email and by the operator i am just getting a response to wait.
Although, its been a 19 days of scammed and 18 fays of complain i made there is no action against 1XBET CASH AGENT. My issue isnot updated and i didn't get justice. I am uninstalling this 1XBET application and request you all to do as same. With another complain i am going to public my cash agent details, Bank account numbers and Phone number here and others scammer sites. Be Aware Everyone, Thank You!
It's been 16 days of complain i made but there is no action, hope to here from you soon.
Any update?
Its been 72 hours, if i will not reply my complaint will shown as resolved but its been 13 days there is no update from 1XBET.
Its been 72 hours, if i will not reply my complaint will shown resolved here.
It's been 48 hours ,Waiting for your update!
I was scammed and i am claiming it. Other than how many request i made , i am thinking about what types pf response i am getting from last 10 days. I am waiting for solution, if any update is there please response.
Can you please mention time? How long does it takes?
Hello everyone ,
Since last 4 days i am writting here but i didn't get any response or feel like 1XBET is serious for our issue. Its still same i didn't get any solution for my complaints from last 9 days. As mentioned in app , i have to receive withdrawal amount instantly but i didn't get that amount till now.
There is nothing, they just asking me same details and tell me to wait. If everything is clarified please mention what's your decision?
My issue isn't solved yet.
Please , Response here as well.
Can i get refund? What will be your response ? Does this issue resolved?
See here , its instant for 1xbet cash but where is my money since 9 days? Ok, now he unblocked me but he blocked me that time. He didn't response he didn't deposit my withdrawal amount. And your email never comes with response. Check your every department mail from mail id. No reponse, no process .
How many days you will take for more information ? Because i am talking with your agent since 30 jna, 2024 . I mailed your every contacts shown in app but no reply. Are you making fool again? 1XBET have no responsibility , loyalty and honesty towards their costumer. Who is gonna pay me for this kinds or stress and waste of time to follow up every single day for hours?
Accept it , you don't have any solution and responsibility towards your costumers.
I don't get withdrawal money in my account, prove your agent paid me i will double and reward him. Your 1XBET agent scammed me , ask him for a proof about deposit not with me.
Hello ,
I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but i still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but i have to face very rudely. I am attaching transaction id and cash agent id here.
I am trying to reach by mail but always processing reply comes out. Ot's been 8 days of complaining but there is no decision at. One operater says you will get refund soon and another said you won't.
I am looking for refund soon, today or tomorrow.
1xBET cash agent
City: Dhangadi (sudurpaschim)
Street : chhate dhunga (24/7)
I noted my gaming id and agent id with my complaint
Please find details in complaints, i noted there
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Also we would like to ask you to provide us your mobile phone. To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Best regards,
Alex, the 1xBet Team
Thank you for sharing your patience.
Please try again to contact our support and provide them with proofs that you did not get your withdrawal.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
We will check the information one more time and get back to you.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Have you contacted your cash agent again?
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
In that case please try to contact our Support Team live chat via website. We understand your frustration but it's important to outline that players requests are processed according to the queue.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Could you kindly specify have you contacted our support team and what respond you get?
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Once our support team receive the response, they will promptly update you on the status of your query. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Best regards,
Alex, the 1xBet Team
We can not tell you an exact time because it depends on how many requests you have made already. Please, just wait for a little bit, also we recommend refraining from submitting duplicate requests, as this may only contribute to much longer response times.
Best regards,
Alex, the 1xBet Team
We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response. They will give you an answer as fast as possible
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively. Also you can contact our support team on the live chat via our website or app
Thank you for your understanding. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
You are not blocked, you simply can not call them because of privacy settings. However you can still write them text messages.
We will check the your situation and get back to you with information as soon as possible.
Best regards,
Alex, the 1xBet Team
Could you please provide us with some sort of screenshots/anything that can prove that you were blocked by cash agent?
Best regards,
Alex, the 1xBet Team
We can not see your cash agent's ID, only your one. Please duplicate it there in comments
Best regards,
Alex, the 1xBet Team
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming ID and also provide us with cash agent ID. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
scamming we give complaint to highcourt
Replied
Pay my withdrawal
While sending money provider has wrote my name in account number section. So the payment is successful but has not reached to me. But because the account number he wrote doesn't belong to anyone cuz it's my name in letters, in this case sender will get refund from his bank. They should check & if they hadn't received the refund then they should raise a...
Replied
Diposit amount not received my gaming I'd
Sir maine Rs 1600 ₹upi I'd [protected]@rbl ke account me maine paytm ke dwara payment diposit Kiya time 1.33am date 3/2/24 utr nom.[protected] lekin account me abi Tak paise credit nahi hua hai so please check kare sir mygaming I'd [protected] please check kare aur mere amount ko my gaming I'd per refund ker de apki badi maherbani hogi please check kare
Claimed loss: 1600 ₹
Desired outcome: Amount refunded my gaming account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes to the payment department.
Your patience is greatly appreciated. If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
1xBet reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
-
1xBet contacts
-
1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
-
1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
-
1xBet social media
Most discussed 1xBet complaints
1xbet/account blocked with 879.42 eurosRecent comments about 1xBet company
Deposit not credited on 1x account
Playtika
713 reviews
Pennsylvania Lottery / PA Lottery
95 reviews
Foxwoods Casino
1 review
Modo Casino
20 reviews
Mohegan Sun
13 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.