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$3 iced tea
I can imagine as you saunter into the trh you immediately get that "down home" feeling of the old south; the magnolias, the grassy fields with bluebonnets, the sound of george strait droning on and on... And gosh, ya think, a glass of iced tea is just right for this coozy lone star atmosphere.
Fyi that glass of iced tea you order here is three dollars! Not the bubblin' crude and not skyy on the rocks: iced tea. And oh, by the way, the waitress doesn't know this, and she can't find it on those deceptively "informative" menus that sit at the table and shout out all this stuff about the drinks. The price isn't on there.
But if you put the visitin' aside for a minure, when they bring back your bill look at it - before they bring the pay copy out. (You get one chance to see what you are paying. Just remember that.)
The menu is reasonable, and there are much better things these days then the steaks for whatever reason... But order it with ice water unless they give ya mineral rights.
I knew I almost always order ice water with a meal, and there is a reason;, yeah I know why...$1.75 coffee, $1.89 cola... Nah, I pass on that. But my gosh! Three dollars for iced tea! No way jose.
I didn't get where I am throwing money around like a drunkin sailor. Givin whats gone on the past few years, its not bad advice, apparently for more than a few people. We can't all plan on going to college for 15 years majoring in musicology and afterwards anticipate living in mom's basement for the rest of our days - as I presume is the case of the previous commentor.
They were rude and unamerican!
We went to Texas Roadhouse to celebrate our son leaving for the Army. We asked the waitress if they would do a shout out for him leaving to defend our country!!! The waitress came back to the table and said management would only let her give him a bowl of ice cream but they would not do a shout out for him risking his life for our country!!! That's was very...
Read full review of Texas Roadhouse and 15 commentsLousey ft worth ribeye
Ordered my usual 12 oz Ft Worth ribeye like I have for 10 yrs and got a "steak" that was 1) one half to two thirds the thickness of the former Ft Worth Ribeyes; 2) so tough and full of fibrous tissue i couid neither cut it nor chew it - even though it was med-rare as I ordered it (yes, they got that part right).
As an old "Steak & Ale" guy that knows what a good steak is, Texas Roadhouse has apparently joined the club that serves an inferior piece of (soup) beef that is not anywhere near the quality that I have enjoyed at that establishment for years. My read: yup, the price of beef has become exhorbitant, but the slugs that come into this place would leave in droves if they had to pay what it costs the restaurant to provide a good ribeye. So we just get junk and keep the price the same. I guess, lucky for you, these "folks" are just out to have fun and socialize, and dont have a clue what a good steak is.
But I used to come in there for good steak, I'm not a cheapskate. If I order a ribeye, I'll pay what it costs. Just make triply sure its a ribeye of your usual quality.
My advice: Jack the price up to $19.00 if ya have to..or just drop it from the menu altogether, maybe with some comment to the effect that ribeyes are real expensive and maybe come up with a cheaper but for Gods sakes, palatable alternative.
But don't without any compunction think you're gonna pawn off that junk at the same price and in the same place on the menu and think that I'll ever come back. I don't cotton to being treated like a stooge. And you also lost 3 other people from your regulars - we all examined that piece of junk.
Not a way to run a restaurant. At least not as long as people like me are around and aren't fluffed by all the atmosphere. Nope. A steak is a steak. That's what we go there for - no...that's what we USED to go there for.
Service
July 3, 2012 I arrived at approximately 4:40 pm to have dinner. First we were seated at the wrong waitresses table. We were aware of this when our waitress Megan seem to rush us when ordering. She later told us we were at the wrong table and this belonged to someone else but continued to wait on us. Everything seemed rushed as we tried to decide what to...
Read full review of Texas Roadhouse and 1 commentYou had a steak you couldn't even eat and they give you ten percent off
My husband and I went to the Texas Roadhouse in Newnan about 2 weeks ago.I think it was a New York strip he ordered. I got a ribeye and it was very good, but his was burnt on the edges and scorced. He couldn’t even eat it. I even tasted it and it was awful. The manager came to the table and offered to bring him another steak but we didn’t have time. After that taste, you don’t want another one. Well, the manager said he would adjust the bill.We thought maybe it would be at least half off. When we got the bill it was only 10% off. That was a joke. You had a steak you couldn’t even eat and they give you ten percent off. Needless to say we won’t be going back there.
Had he rejected the entire plate you might have gotten more compensation. You can contact corporate but you're likely to receive useless coupons comping or substantially discounting a meal, useless because you swear you won't be returning.
Why should you get half off the entire bill when the steak was not worth half the bill?
They offered you a new steak and you refused. Whether you were in a hurry or not isn't really an issue, because they did try to make it right, and you chose not to accept.
Fraud
Myself and my family came to your establishment for dinner, my bill was $73.91 + added gratuity of $12.15. I didnt authourize the tip to be taken off my card and the tip was covered in cash! I want to know why it it suddenly on my card now! This is an anlawful act and and I want it removed asap! Not to mention the server not only spilled a drink onto the...
Read full review of Texas Roadhouse and 1 commentUnprofessional management
Someone from the corporate office needs to check out the unethical practices of the management team at I-240 & Service Road. Rex Boatright, Deni Simic, the new store manager and Chad are using threats of lose of hours, intimidation, slandering the character of employees and the worst of all demotion of rank. With no reason or cause for such action. These...
Read full review of Texas Roadhouse and 1 commentBad management
After filing a complaint Rex the area supervisor has issued threats, accusations and has made it very clear there could be retaliation for someone saying anything. Considering he is the one who got Russ the job as the new store manager. And his reputation would be put in jeopardy. Just as my complaints stated the managers believe in getting even. And seek revenge for those who say or do anything. This store is in desperate need of managers with real manager skills. And truly know what it means to run a productive and profitable store. Without running off the regular clientele or making staff leave for better managed stores.
It seems like you left out a paragraph or two.
Bad management
The new store manager from TGI Fridays has only been a manager for texasroadhouse for 3 months. He has not manager skills.He is out of the restaurant as much as he possible can. The new kitchen manager got his job through area supervisor and has not manager skills to run a kitchen. He does not know how to order the proper amount of food products, so they run out of steaks, baked potatoes, sweet potatoes, fries, etc, on a daily basis. He also likes to yell and belittle staff members so that customers can hear what is being said and to whom it is being said to.He has made comments where customers can hear, saying that customer service isn't everything.And that appearance and perfection is also not important just get the food out now. There is another manager by the name of Chris and all he does is sit at the bar top. To flirt and talk with the very young waitresses instead of serving the customers. The store is in a state of disarray.Members are criticized and shifts are taken away for nothing more than revenge and getting them back for whatever the reasons Chad decides to make up.And he is never been punished for such behavior. Due to whom he knows within the company. That is so very wrong.
Ridiculous service
DO NOT waste your time at Texas Roadhouse. It is over crowded and their service is ridiculous. We did call ahead seating 90 minutes Prior to going and then stood in the lobby for another hour. After an hour had passes they still could not give us an approximate time frame for when they could sit our party. All the girls working the front desk seem like complete idiots. I will never step foot in Texas Roadhouse again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been going yo your resturant for about six months every Friday night, We ordered 2 drinks from the bar and when they come out they were wrong..We ordered the 24 ounce steak and it was wrong. We got one of the mangers that was working that night and we told him what had happened and he said the waitress was new . We told him we would not be back and he said that he was sorry we felt that way. He would not do anything about the problem we had. I do not thank that was the right way to handle it. My name Jane Leimone at janekl1218@live .com the steak house in Wilmington N.C. Thanks
Bad management and bad food.
Tonight we met friends at Texas Roadhouse because that is where they wanted to meet. Prior to tonight our last two visits were horrible and we had no plans of going. My friend is pregnant and that is what she wanted so we ended up here. Service was good but management sucks and cooks in a steak house should know how to prepare steaks. On my first visit they...
Read full review of Texas Roadhouse and 1 commentFood quality-
My husband and I had been going to the Texas Roadhouse Restaurant in Denton for a long time. This past year we noticed the food quality has been going downhill. I ordered a prime rib dinner MEDIUM WELL and when I received it, the meat was the end piece of the prime rib and so dry and tough that I couldn't cut it with a knife.
I had to send it back. Another time I ordered their fried chicken salad and they forgot to put half of the ingredients listed on their menu for the salad. Once they even forgot to put the chicken on their chicken salad.(had to send it back) In one years time we have had 5 times to send back the food. Each time they apologize and tell us that it should never have been sent out to a customer but the damage is already done. It not only ruined my dinner experience but my husbands as well as his dinner got cold by the time mine was resent to me as he didn't feel right eating while I had to wait for the restaurant to recook my meal. With so many restaurants out there that have better food quality and prices I will NEVER go back to the Texas Roadhouse again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never heard of anyone ordering prime rib medium well--so of course was tough! It should be medium rare or rare, to get the full flavor and taste.
Racist vandalism
Dear Sir/Maam, I used to patronize this restaurant quite frequently, I drive 45 minutes from home to get there, the food is great, best steaks around and the service has been good as well. About 2-3 months ago I was standing in the waiting area leaning against the wall between the front door and steak display. I moved a little, a friend I was with told me...
Read full review of Texas RoadhouseEverything!
I went in with my husband on a date. The waitress had apparently known my husband from high school and was more then thrilled to see him. She went on for a good ten minutes with him before asking "What can I get you to drink? We have such and such on special, I really like this drink with rum, it's called ... I bet you'd like it." She then turns to me and says "and did you want something?" blowing this off she continues to offer my husband this and that while continuing to blow me off. After we got our meals she really blew my mind by sitting next to my husband while we were having our meals. She continued to talk to him as if I wasn't there. He finally said "My wife and I have been married for a little over a year now and like to go out to eat for alone time." She still didn't get the hint. I ended up complaining on her. The manager more or less blew it off. I left in total shock of this woman... Now when we go I request a male server. At least the food is good!
The complaint has been investigated and resolved to the customer’s satisfaction.
That must be one heckova hunk you married. Dont be so darn selfish.
Too loud
I got a headache from the loud noise or people talking... their roofs are high and have no padding or sound absorption at all. I felt ill and could not escape the noise. On top of it I couldn't enjoy my food and I still had to pay for the bad experience.
no i'm not a dishwasher. actually, i am a US Army soldier who has been to many texas roadhouses and have enjoyed them all. the two times i served in iraq the food i missed the most was that of texas roadhouse and white castle.
dawniette and zachary are probably married to each other and are commenting from the same computer. ###s!
its noisy because there is so much good stuff going on. its a very vibrant place. great food, great service, and just a great environment. would you rather be at some dull place? its a roadhouse. its supposed to be loud. where the hell you from? freaking guy goes to a roadhouse and complains about noise. thats like some idiot that goes to a ballpark and compains about the hot dogs. your a ###. you obviously dont know much about roadhouses.
You could have left once you had arrived. Once you're served, it's too late.
Horrible service and dishonest waitstaff
On October 8th, 2010 around 12:30 p.m., myself and two of my friends went out for lunch at Texas Roadhouse in Colorado Springs. Upon arrival the hostess was great and got us in a timely matter. Once we were seated our waiter came by to take our order. We proceeded to order an appetizer and some drinks along with our meal. The waiter's help i suppose brought...
Read full review of Texas Roadhouse and 2 commentsPaid for another table's meal
I visited the Texas Roadhouse in Brooklyn, Ohio with my mother to celebrate her birthday (go figure, it's one of her favorite restaurants). The server seemed a bit overwhelmed the entire evening and when it came time to pay the bill she came and collected the checks and credit cards from our party. She returned to the table to distribute the charge slips and cards and was holding mine back. I noticed that she had a slip with my name on it for $48; I questioned why because my bill was only $20. She said that she mistakenly swiped my card for another table's check and she was going to rectify it. She returned saying that she deleted the charge before it went through. I checked my bank account online from my phone and realized that the charge had indeed went through and requested to speak to a manager. The manager came to the table and said that the charge had been voided but their system did not produce void slips and that the charge should come off my account within 24 hours. The next day I went to the Texas Roadhouse website and entered an email complaint because I felt it was ridiculous that something like this occured and the server nor the manager seemed to care that $50 of my money was being held for a meal that somebody I didn't even know consumed! 24 hours later the charge had not come off my account so I called and was on hold for 10 minutes (which is a long time to hold a phone) before a manager came to the phone. He stated that he had all my information and inquired if I'd emailed. He said that he didn't know why the manager told me the charge would come off within 24 hours because it takes between 48 to 72 hours to come off the account and asked wasn't it a pending charge. I said no the funds had been deducted from my account to which he replied 'yea that sucks'. He also did not seem to understand that this could have been potentially devastating if I did not have those funds available. I was never offered an apology (unless you count 'yea that sucks') or any offer to ensure that I would return as a customer. FINALLY yesterday 3 DAYS later the charge came off my account.
I don't know what world the employees and managers of Texas Roadhouse live in but in my world it's never OK to hold any amount of someone's money and not offer anything in return. Because of this experience I will not return as a customer - I wasn't given a reason to return!
The complaint has been investigated and resolved to the customer’s satisfaction.
If they would have given you something in return for the bank holding your money, would have given it back to Texas Roadhouse when the bank rectified the hold?
I work at TRH myself and I so tired to deal with such idioits, who can not make a diference between pending and posted charge. And also: you will not believe it, but there are ALIVE people working in TRH, which means they can (OMG!) make a mistake!
this is why i pay with cash. and i love the service and the food at texas roadhouse.
Tell us about your complaint at texasroadhousesucks.net
Actually he/she said it wasn't pending, and it was completely drafted from his account. An honest mistake is one thing, but one manager saying one thing, and the other saying another with an added "yeah that sucks" is unprofessional and not reassuring.
But I wonder, did you end up getting charged for your own $20 meal?
Stole credit card number
I brought my family to texas road house and used my credit card and it was the only thing i used my credit card on in 3 weeks and after going there about maybe 1 or 2 days after my card started getting charges.I just wanted to warn you to be careful sadly i hadn't found this site at the time but just wanted to warn its the one in the new area in Rosenberg, texas but it could also be any place that serves food. ^_^ just be careful.
The complaint has been investigated and resolved to the customer’s satisfaction.
Btw, Texas Roadhouse in Garland, Tx.
This same exact thing just happened to my husband and I last night. After being the victims of identity theft in the past, we use cash, 90% of the time. Last night for dinner, we had less cash than we thought and used our Chase debit card. The ONLY place we have used it in over a week. And our first time at Texas Roadhouse. The waitress took our card, and came back with it and our receipt. Fast forward to this morning when I got an alert that my card was suspended. Called the bank and was told that a $500 withdrawal at a non Chase ATM was flagged, along with several online purchases. The ATM charge was from an ATM about 15 miles from where the restaurant was. Now we live over an hour away from this place, so the only thing that was in common with the theft location, was the restaurant. Thank goodness we have excellent account monitoring that denied all charges, but still. If you go to a restaurant where the waitress has to walk off with your card, don't make our mistake. Take cash!
on the 15th of Sept I visited the roadhousein Idaho Falls Idaho when the bar tender who I found out was Sahra Smith>she was rude and was soliciting men at the bar.I left immediately if this is the kind of people you hire I will not be back
Bad service, bad food
We visited one of your roadhouses tonight for supper. Our waitress acted like we were bothering here when we asked for something... Our order came after several other tables that ordered after us. The orders were mixed up the steaks were not done correctly. They took our steaks back and re - cooked them, but it took so long to get them back we weren't...
Read full review of Texas Roadhouse and 7 commentsTerrible employees
I have been in the food industry since I was 14. That doesn't mean I know all, but I know when there needs to be a major head to make a surprise visit to the east store. I think it is on KINSER or at east town . I have been going for several years and I have turned several friends and family on to the restaurant. There are boys running around with shirt...
Read full review of Texas Roadhouse and 29 commentsTexas Roadhouse reviews 0
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About Texas Roadhouse
One of the things that sets Texas Roadhouse apart from other restaurants is its commitment to providing high-quality, fresh ingredients. All of their steaks are hand-cut daily and their ribs are slow-cooked to perfection. In addition to their signature dishes, Texas Roadhouse also offers a variety of other menu items, including burgers, salads, and seafood.
Another thing that customers love about Texas Roadhouse is the lively, fun atmosphere. The restaurant is known for its upbeat country music, line dancing, and friendly staff. It's the perfect place to go with friends or family for a casual night out.
Texas Roadhouse also offers a variety of specials and promotions throughout the year, including their famous Early Dine menu, which features discounted prices on select menu items from 4-6pm on weekdays. They also have a loyalty program called the Texas Roadhouse VIP Club, which rewards members with exclusive offers and discounts.
Overall, Texas Roadhouse is a beloved restaurant chain that has built a loyal following thanks to its delicious food, fun atmosphere, and commitment to quality. Whether you're in the mood for a juicy steak or just want to enjoy a night out with friends, Texas Roadhouse is the perfect destination.
Overview of Texas Roadhouse complaint handling
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Texas Roadhouse contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 0 0 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 0 0 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone numberCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Most discussed Texas Roadhouse complaints
had to go away with an empty stomach!Recent comments about Texas Roadhouse company
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The "Squadfather" continues to wreak havoc on the CB forums. He wouldn't last a day on my3cents.
From the Addams Family?
LinusOno agrees.
My little Brenda is always correct.