Firestone Complete Auto Care
reviews and complaints

Annette M. Tunstall – 6130 Bootsie Blvd. Henrico, VA 23231.

CLAIM #2595862 Phone: [protected]

CLAIM ADJ: SETH (ONLY SAW HIM ONE TIME)

10/01/2021: Received a quote from firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231 stating that I needed to replace ball joints (left and right), struts and alignment after they test drove my car.

10/04/2021: Brought my car in for service to from firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231. Upon leaving the shop, I notice the reason I brought my car there was not resolved. Car was making clicking noise when I turned and crackling noise when I was driving the car. I turned around and brought the car back to firestone. The mechanic who replaced the parts stated that he could not hear any noise (he heard it. He choose to ignore it). So he replaced the stabilizer bar control. I proceeded to drive away only to find that the issue and the reason my car was serviced there was not resolved. Car was making the same noise it was when I brought it there to be fixed and continued afterwards. I called firestone again and brought my car back on 10/18/2021. They scheduled an appointment with Hayley Chrysler and Jeep for an inspection. I informed firestone that I was going out of town end of October 2021 for surgery and will not be back until December 2021. Appt with Hayley Chrysler and Jeep was set for 12/27/2021. Car sat in the garage for the entire month until I returned.

12/14/2021: I took my car to Bill Talley automotive who ran a diagnostic on the alignment done. I notice my car was pulling on one side. Found that the alignment done by firestone was off (left and right front side) and the right front strut assemble was bent. I contacted firestone immediately. They already noted I had an appt with Hayley Chrysler and Jeep. So I parked my vehicle because it was not safe to drive.

12/27/2021: Drove car to Hayley Chrysler and Jeep where as they indicated what Bill Talley automotive stated and they noted that the struts where off market struts (something they do not recommend for my car) I drove car to firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231 where I confronted them about the off market parts they place on my vehicle without my knowledge. They stated that the part replaced has a life time warranty. I careless about a lifetime warranty. I want quality work and performance to which neither was given to me for the price I paid. Once they replaced the strut and conducted a before and after alignment, the tech tells me that they cannot do anymore alignment because of right front which will require a camber replacement (on the same side as the damaged/ replaced off market strut). It wasn’t damage when they did the service now it needs to be replaced and I cannot get another alignment until replaced. (But I’m supposed to have an alignment warranty with the repair done 10/4/2021).

12/31/2021: came back to firestone again with the same complaint. They gave me information to file a claim.

01/10/2022: claim representative came out to look at vehicle. For some odd reason my brake line pop as soon as I got to firestone. They placed my car on the lift and he checked everything but could not test drive vehicle due to the brakes operation. I had car towed to another shop to get fixed (was not allowing firestone to service my car anymore).

02/2022 – 4/2022 Car still not performing correctly and the crackling and clicking noise continue. Firestone would not see me anymore because of the claim. I called every month concerning the claim to be told the report was taken and the claims adjuster would reach out to me. Never heard from the claim adjuster. I notice a zip tie under the right side of my car. I look to find that the flap, that covered the strut where firestone replace the right side that was bent, was tied down with a zip tie.

04/04/2022 - I took my car to Stafford Automotive for the same complaint I had with firestone and to determine why there was a zip tie under my car. Stafford Chrysler state whoever worked on the strut was too lazy to put the flap back on properly so they zip tied it. Stafford Chrysler made note of the issue and noted the rattling noise, aftermarket struts which they did not recommend for my vehicle and the cover not place on properly. I paid for that service and to properly replace the flap that covered the strut.

04/18/2022: took car back to from firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231 for same issue and informed them about the zip tie that I had the dealer to resolve. I was charged $21.99 and nothing was resolved and I was told there was a claim and they could not address my car anymore because of the claim.

08/29/2022: I took my car to AARROW with the same complaint with firestone. They test drove my car and looked at the vehicle. They stated they can hear the noise/rattling (noise firestone mechanic stated he did not hear several times – because he choose to ignore it) they stated the struts do have EXCESSIVE RISE AND FALL WHEN THEY RAISED AND LOWERED THE VEHICLE.

Every month I called the claim department number from 01/2022 to 10/2022 and get the same answer, a claims adjuster will contact you, we will escalate it to the next person, or they will send the complaint to corporate office.

My car is riding horrible. All I hear is crackling clicking noise driving on the road, scared of bumps in the road for fear of the off market struts breaking/bending or causing more damage to other parts attached to it. Im not even sure he replaced the one that was damaged! My car is worse off even more before bringing it to firestone. I have been given poor service, non-quality parts on my vehicle, and my concern left on deaf ears.

I went to Firestone complete care on old Pascagoula road because I had some vibration in my tires, they said I need new tires even though they were not to old and wasn’t worn out so I went ahead and bought a new set when I drove my truck home I heard something in my tire rumbling around so I went back to them and they said they broke my tire sensor and that’s what was making all the noise so they replaced the sensor and then said the sensor in my other rear tire had a bad battery so they replaced it and charged me another $120.00 but then they said they was not able to reset my sensors so no I have two lights on in my dash one says tire sensor fault and the other one is a picture of the tire so they told me I would have to take it to the dealership to have my sensor reset which would cost me more money, I feel like they are responsible for damaging my sensors and I should not have to pay a dealership to fix something they broke, this is not the first time I’ve had tires replaced on my truck but it is the first time I have had any problems with my sensors.

Called firstone tires on Howard St, Baltimore, Md. On 10/522 1:00 pm About possibly fixing a tire I purchased four tires back in 2019 for around 650$.. No warranty Service person told me over the phone yes we can fix for around 40$ didn't say anything about a time told them I was coming right away. Tire light was on...

Once I arrived about 10 mins later the service person told me to leave my Vehicle it would take hours to check my tire plus no guarantee that the tire would be able to be repaired if the tire wasn’t able to be repaired it would need to be replaced this was not mention when I called of a long wait time nor was it mentioned in there was no discussion if the tire wasn’t able to be repaired that I would have to purchase a new tire I was supposed to leave my vehicle for hours not knowing if the tire was repairable or would I need to replace and buy a new tire I had to ask if there was a tire in stock for replacement I was quoted that the only tire in stock cost $270. This was a waste of my time and very poor customer service, I have an account with fire stone and if need be I would have replaced my tire thank God I didn't leave my car for hours went a few blocks away tire just needed air no leak at all, I feel I received the worst customer service please keep all your services In costs transparent thank you

After spending over a thousand dollars on my car. They said my was car was fixed. Now my head casket blown for the very reason I took In!, Now It will cost me another 4000.00. Very corporate and all there about Is Money$. They were no help help what so ever. Totally Incompetent!

Be Careful Take car any where but there! Thank You so much FIRESTONE you could care LESS $!

Firestone complete auto care, banksville rd., 2950 banksville rd, pittsburgh, pa 15216 , [protected]; invoice #231199 date problem started 08/13/22 to present, unresolved squealing noise when wheels stopping.

I requested my yearly inspection and $9.99 care package, my lifetime alignment, oil change/filter change.

I made appointment for services 08/13/2022.

I left that day 08/13/2022 and the squealing started.

I called a few days later and spoke to matt. I asked to bring in the vehicle to be looked at due to the squealing did not start until after the inspection appointment. Matt says okay.

I made appointment for squealing noise. Andy, retail mgr. Asked me to be in the vehicle with him. I do know him that well. I told him could listen for the noise. Andy says did not hear it. Andy he won't charge me. I advise him this started right after the plate inspection and other services. Andy, manger told me to turn on the a/c to not hear the squeal. The same day i asked matt to drive in the vehicle, he agreed. Matt agreed heard the noise but does not know what it is or what to do.

Both matt and andy refused to help me stop the squeal. I did get another known auto repair store,monroe, they put it up on rack, and said the front rotors are rusted and causing squealing. I asked firestone to put rotors on, they agreed. And i still have the squealing noise since 7/2020 that started/originated with firestone services. Both matt and andy at firestone say there is nothing they can do. I asked for manager, and manager outside the firestone that store never called,text,voicemail, mail. I have been dealing with this squealing since july 2022.

SEPT/13/2022 - 9:10AM

INVOICE # 289187 | STORE # 028754

I was there to change front tires and do alignment on my car.

everything is fine except for my steering wheel, they left a big scratch on.

my car is a 2015 maserati ghibli with 32,000 miles, everything in my car is spotless, and now my steering wheel that cost $1,200.00, has a big scratch.

I called the same day, made a complaint and supposedly someone would call me in a few days, it's been 2 weeks and so far I haven't received any calls, since last week I call 3 to 5 times every day to two numbers that they give me, (Chet at [protected]) one of them is from an claims supervisor ( Connie at [protected]), every time I leave a message with my data and explaining the reason for the call.

And as I said, to this day neither of them has called me. I tried to resolve the situation with them, but it seems to me that they think it's a joke.

I want my steering wheel replaced or the money that I can buy a new one.

We went to checking are tire because my daughter car we have nail so they tell us to wait for long time if so we left the car and they tell us the they call went the car ready ok but whent we come back we see the guys locking the door and we tell him we need the car but the worked lock my daughter car and he don't want give us the car and the keys so we lossing money and pay for a uber even we dont have money for hotel I'm want to speak with a corporation who is we Firestone because we this guy was so rude he need to be fire we trust this company but I'm never see it happening to anyone please I'm loose my day to work because this problem please any results or I'm put lawyer for this matter

On Sunday, September 18th, 2022 approximately 11:05am I took my 2012 Camry to Firestone on Yellowbrick Rd. to have the tires rotated. I went back home to wait for the call to pick up my car. While waiting for the service representative at the front desk to call back, I decided to call them approximately 2:50pm to see what was going on, the representative only stated that the log knots on the car was swollen and the tires could not be rotated. I went back to Firestone approximately 3:25pm to pick my car up, when I got to my car from the Firestone parking lot I noticed on the top of the car on the left hand drivers side back door a dent with a black mark was on my car. I went inside to alert the front desk of the dent on top of my car. The guy at the front desk went outside then talked to the guy that worked on the car with me stated oh I thought it was already there. The front desk clerk advised me to call the claims department. I had my car for over 10 years and had no dents any where on my car. I would like for Firestone to fix my car as soon as possible.

Store # 022292 invioce # 186837

My Leslie Gray phone [protected] Email [protected]@gmail.com

My son Walter Sartin took our 2015 Chevy Malibu Eco into Firestone on 8/19/2022 to get Battery replaced that was still under warranty. Firestone said they could not replace battery that day. Firestone gave me and my son who is Firestone card holder a new battery to install. Got battery home and battery was not charged up. Took old battery to Auto Zone and charged it. Replaced it in car. Car ran properly with no problems. My so Took car back to Firestone with new battery that had given us for Firestone to charge up the new battery and replace old battery that was in car. My wife and I were on vacation in Vegas and we did not return till 8/24/22.

Firestone Techs did not know how to properly install battery in Chevy 2015 Malibu Eco. Car runs on a complicated electrical system that has front and rear batteries. Firestone kept car for 10 days, did diagnostic -see invoice and still were not able to install battery properly. When I picked the car from Firestone on 8/29/22 the Firestone techs has botched the battery installation and the electrical system did not work; the air conditioner, power seats, power seats, power windows, trunk lock did not work. Firestone Lied and say that there were after market parts installed and wires had been altered. All that was lies. I took my car to NALLEY Chevrolet were they diagnostic the problem immediately as Firestone Techs removing the Battery Fuse Block and failing to reinstall and tighten all the mega fuse connection on the Battery Fuse Block: which caused all the electrical system compotents to not work; the air conditioner, power seats, power seats, power windows, trunk lock.

Hi, This is my second time in two months to file this complaint and I haven't heard from anyone. On August 9th I took my Lexus GX460 to the Firestone located at Goodman and Getwell, Store#799854. The service provided was a tire patched, Front and back brakes and rotors replaced. After I drove my vehicle off the lot I could easily hear scrubbing noises coming from the brakes which were supposed to be brand new at that time. However, I did not attempt to take my vehicle back to them because I was frustrated and I did not feel that they could resolve the issue, and they had my truck two days. I paid 1231.52 to have that work done and my luxury truck sounded like a tractor until I could get an appointment with Lexus. Two weeks later I took the truck to Lexus of Memphis and they had to perform that same service that Firestone said that they performed, and I don't hear any scrubbing noises from the front or back brakes and I had to pay another 2154.73 to get that work done. Times are hard and if I pay for the work to be done, it should be done correctly. I would have respected it more if someone had said we can't perform this job. I have the invoices from both Firestone and Lexus for additional proof. My name is Cedric Matthews and my number is [protected].

My name is Leslie Gray and my Son is Walter Sartin he is a Firestone card holder. My son's number is [protected]. My number is [protected] my Email is [protected]@gmail.com.

We Took car to firestone to have them replace car battery 8/19/2022 that was still under warranty. Firestone kept car for 10 days. Firestone performed faulty and unnecessary diagnostic. When we got car back from Firestone on 8/29/22 Techs had screwed up electrical system. Air conditioner did not work, power windows, power seat, power trunk lock, head lights did not work.

Firestone gave us a bill for $364.95 after having screwed up a simple battery replacement.

We had to take car to Nalley Chevrolet and pay $151.51 to have Nalley correct the problems that Firestone had created. It took Nalley Chevrolet less than 2 hours to find and correct the problem,

Firestone tech left all screws on Battery fuse Block loose and not making proper contact. Car run find now that Firestone errors were corrected.

We want money back from Firestone $364.95 and $151.51 we paid to Nalley Chevrolet to correct Firestone's screw-up.

Between 8/8 and 8/10, I dropped my vehicle, a Lexus GX 460 off at the Getwell location to have some work done on the brakes and rotors. After I drove off the parking lot my brakes immediately started to scrub and make even louder noises. Also while I was driving I could still here scrubbing in the wheels. I spent basically 1300 dollars to have the issue resolved but it was only worse when they finished it. I did not want to go back because I felt like they could not resolve this issue plus they had already had my truck for the second day. I had to drive it a little more than a week before I could get it into Lexus and let them have a look at it and they literally had to do rework on the brakes and rotors that Firestone said that they had done the work on. I had to spend another 2200.00 dollars for Lexus to fix the problem and now I don't hear any scrubbing sounds. I would really like reimbursement from Firestone for the work that they claim they did. I have all the paper work stating what was done and what it cost from Both Firestone and Lexus. I would have felt better if they had told me that they couldn't do the work.

I purchased a new set of Firestone tires in 2019. I was told they are a new model. They are a 65,000 mile tire. 36297 miles later they need to be replaced. They are on my wife's care. she does not drive aggressively. We purchased a lifetime front end alignment for the 2012 Lexus ES350. We rotate every oil change. We have documentation for the rotation.

I asked for a replacement tire bid from Firestone. I was given a bid to replace the used tires. Costco beat the bid. I purchased a superior tire with superior warranty.

I am skeptical that Firestone can sell me a quality tire, so I purchase a replacement set from Costco. I am told by the Firestone store manage that there is nothing they can do to compensate me for the 28,703 miles that we did not utilize on the 65,000 mile tire. I have been told by several tire experts that the Firestone weathergrip tires do not wear well.

I have been a long time Firestone customer. I have purchased many tires from Firestone. I expect some time of compensation for the lack of warranty usage that we did not realize on the set of Firestone Weathergrip tires. I would like to do business with Firestone again in the future. The Firestone service center is in Urbandale, Iowa. Manager's name is Matt.

Your thoughts please

Tuesday 8/30/2021 at 10 AM I had fire stone swap tires for me and when I got the car back I noticed that three of the four rims were scratched and I know the damage was not there before because I wipe my rims clean at least once a week! the manager Chad told me that there is no way his tire machine could have made those scratches and there was nothing he can do I just paid $1000 for these rims four months ago and I need something to be done!

I took my car into the Laguna Hills Mall Firestone on August 4, 2022. They were to put in a torque converter in my 2012 Toyota Camry. My Camry had a shutter problem that is known to exist my most mechanics. There were no other transmission problems other than the shudder. When I picked the car up a few days later, I immediately knew something wrong. There were unusual sounds coming from the drivers side of the car near the transmission area. I headed to Walmart and the car stalled at a traffic light. Alarmed I went right back to Firestone. The fella at the front desk got into the car and he heard the noise. I went back the following morning and told Dave about the problem. He got in the car with me and heard the unusual noise. He told me not worry. In a couple days I became more concerned because while driving the car would seem jerk while driving. I went back to Firestone and had Dave, and the Tech that worked on my car named Mando, drive with me. They felt the jerking and heard the unusual noise. I told Dave that I had two concerns, one that I was concerned about a possible accident and also that whatever was going on with my car could result in additional damage far and beyond the torque converter. Dave said not to worry and that was very unlikely anything that worried about would occur. The next day while driving to work as soon as I got on to the freeway, the started to lose all power to propel itself. To get the car back to Firestone I had to rev the engine much higher than normal. I barely got it into the Firestone parking, and the car lost all ability to propel itself forward.