Denefits
reviews and complaints

I wouldn't give this company a single star if that was an option! I have a recurring payment option set up and they somehow claimed my payment was late and reported me to the credit agencies. When I asked to have it removed they refused and said its not their problem file a dispute. Would not recommend this company to anyone!

I was not informed that my payment declined on the day of the transaction. Within less than 24 hours I paid it, but was still assessed a late fee of $25. I contacted customer service and was told that there was nothing that they could do about the $25 fee. It is absolutely ridiculous that there is not a 24 hr grace period. I responded to the first attempt to contact me to settle the amount owed and they still charged me.

Our overall experience with Denefits has been poor. They lied about their guaranteed payments, you have to jump through hoops to get paid when the customer defaults and they apply new rules to old accounts which is grossly unfair. As a dental practice I'd like to warn any and all medical practices or any other office in an industry that relies on payments from their customers from a third party. STAY AWAY FROM THIS COMPANY. IT WILL COST YOU TOO MUCH.

As a provider working with Denefits. I have had mulitple trainings about their services and they seem to make up rules as they go along to benefit them. They are not honest since day 1, they are deceitful. I made sure to ask many questions and even asked the "professional" whom called to give us a refresher and still gave us wrong information. Now I am stuck with contracts that were suppose to be "guaranteed" not being paid even though I collected all the necessary information needed.

I am with a medical office that has been using this company to help finance patients without credit and give them a second chance. This company has been absolutely horrible. They do not protect their providers and seems to be they make up rules and policies to fit the situation. They promise guaranteed payments but when it comes down to it, you need to fight to get your money. We have been very slow due to Covid-19. We had not financed any patients last month and because of that they are refusing to pay us money that is owed to us. Please save the headache and run as far away as you can. Terrible company! If you want to chase your own money, then this is the company for you.

1 star is too much for them! This month is the first time I have been late, they have no grace period at all! I was called on Tuesday about my payment not going through and I made arrangements to pay them today Friday, literally 4 days later, and that I would call them when I got the money in the bank. I was called back yesterday for a payment by the same guy that agreed on the Friday payment, I reminded him that I would call today before end of business and make the payment. He called me this morning and demanded payment because I had promised to pay today! yes I get it but I said at the end of the day I have to cash my check and get it in the bank. I asked to speak to a supervisor and was called a liar! I wish I had the money to pay them back ASAP they are a joke and should not be allowed to have a business. Bunch of SCAMMERS!

Denefits is a rigid system with no mechanism in place for investigating and rectifying legitimate customer payment problems. I foolishly enrolled in autopay with them, and right around the time the first payment was deducted, my debit card was compromised. The payment didn't go through, Denefits sent me a text message after the payment was declined on the night that it was declined. The next morning, they slapped an exorbitant late fee on me and also reported my payment late to the credit bureau. I asked if there was anyone I could speak with to explain the situation and hopefully have the late fee waived, and I was told no that was impossible. I withdrew from savings and paid the entire bill off. I then asked if my profile could be removed from their website as I was not comfortable with the fact that my Social Security number (as well as other personal information) was clearly visible there for anyone who might be able to hack into my account. The obtuse customer service agent assured me that the site was secure and that only I could see my personal information and I did not need to worry about whether Denefits personnel could see it! I discovered they had reported my late payment a month later, when my credit score went down. The irony is that I had signed up for autopay to make sure I would NOT be late making payments. Denefits is a hypocritical, rigid, and greedy company.

In February, I was trying to make a payment on their new patient portal. I hit one "make payment" and button and the company charged my debit card for my ENTIRE balance. There was no confirmation screen, or anything, it was a one button misleading transaction. I called them immediately explained what had happen and they refused to do anything about it. They claimed it was impossible and that they were keeping the money. I begged and pleaded, offered to pay more money that what I was originally making a payment for, expressed to them what position this was putting me in and they STILL refused to do anything. It was later revealed to me by a Denefits team member, they could have helped me from the beginning if they wanted to. They just refused. I made a claim a bank with claiming the charge was unintended and that Denefits knew this and were keeping the funding anyway. I asked for screen shots of my transaction or a video. In response to this, they sent the bank screenshots they manufactured of my transaction and were not actually from my transaction. I knew right away these weren't' from transaction. asked repeatedly if these screenshot were of my real time transaction or if they created them. They NEVER gave me a straight answer. My suspicions were later confirmed by a a more senior member of their team. They sent the bank MANUFACTURED screenshots as if they were of my own experience. Amazingly deceptive. These also showed nothing about what the actual screen looked like or the payment option buttons. I spent a month trying to work with them and get answers but they just kept refusing to answer questions and pushing me off saying "there is nothing we can do". So, with the deceptive information, the bank reversed my claim and again the money was taken unexpectedly out of my account. Right in the middle of a pandemic I remind you. After this, I told them my plan to go public with this information and my story. A nice woman then tried to actually help me get some funding back but at that point it was too. She also confirmed they COULD HAVE DONE THIS FROM THE BEGINING...and none of this needed to happen The money had already been taken out, and they couldn't give any real time line for when I could receive any of the money. So I decided to just let them keep their precious money and I would let the public know about their deceptive practices. I documentation to prove everything I wrote here. BEWARE BEFORE YOU DO ANY BUSINESS WITH THIS COMPANY.

I was a few days late on a payment, they keep texting me from different numbers after multiple requests for them not to text me.