Menu
Categories About us Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
Register
Write a review File a complaint
CB Food and Beverages HelloFresh Wowcher voucher and subsequent unauthorised payment from bank account
HelloFresh

HelloFresh review: Wowcher voucher and subsequent unauthorised payment from bank account 1

G
Author of the review
4:34 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased wowcher voucher WOW E8-2CK6C order [protected] which I redeemed for hello fresh box delivered on 13th September..I gadolinium bank details in order to choose meaks. I received box decided not for me, I am 71 pensioner but to ensure my bank details weren't used i cancelled via hello fresh site and received email confirmation(which I foolishly deleted..this was Wednesday evening I believe) I also received blurb email about reduced cost of next couple of orders which I skim read as I had cancelled. This I thought ended my relationship with hello fresh.

Then today Sunday I checked my bank account and see u have had £33.98 deducted from Hello fresh...I immediately contacted online chat to sort matter out. I am sure you can access this.. Your agent reiterated terms and conditions, couldn't find my cancellation though did recancel from today which I have had confirmed (again) ..the agent was unable to assist in two things I want ..cancellation of next box (which by had already cancelled and thus not chisr and refund of money

Desired outcome: Refund of unauthorised £33.98 and no delivery of box on 20 September which I have not ordered it in fact chosen

More
Send message
Copy link
Report
Helpful? 2 0
Share
Reply

More HelloFresh reviews & complaints

HelloFresh - Can't log into my account
HelloFresh - Automatically signed me up! 2
HelloFresh - Impossible to pay for the boxes with vouchers
HelloFresh - They didn't deliver food and took larger sum than needed 21
HelloFresh - Cancel my plan which it should have already been canceled.
HelloFresh - Hello fresh service
HelloFresh - Absolutely LOVE them!
HelloFresh - DON'T DO HELLO FRESH
HelloFresh - we just received our second order
HelloFresh - Hello, I just had an unproductive call with one of your representatives 2
View all HelloFresh reviews and complaints
Next review
1 comments
Add a comment
F
F
Fauna Kness
Trinidad, US
1 complaint
1 comments
Send a message
Nov 07, 2023 11:42 am EST

Same here. $300 worth of charges on a card used for free meal delivery charge only. Refused a refund.

More
Copy link
Report
Helpful? 0 0

  1. HelloFresh Contacts

  2. HelloFresh phone numbers
    +1 (800) 733-2414
    +1 (800) 733-2414
    Click up if you have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number 38 38 users reported that they have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number 85 85 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number
    +49 17 4723 5961
    +49 17 4723 5961
    Click up if you have successfully reached HelloFresh by calling +49 17 4723 5961 phone number 11 11 users reported that they have successfully reached HelloFresh by calling +49 17 4723 5961 phone number Click down if you have unsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number 21 21 users reported that they have UNsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number
    Director Public Relations Communications
    +1 (518) 538-8608
    +1 (518) 538-8608
    Click up if you have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number 1 1 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number
    Head Of Communications
    +1 (973) 210-4915
    +1 (973) 210-4915
    Click up if you have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number
    More phone numbers
  3. HelloFresh emails
  4. HelloFresh address
    40 W 25th Street, 7th Floor, New York, New York, 10010-2721, United States
  5. HelloFresh social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
HelloFresh Category
HelloFresh is ranked 4 among 91 companies in the Food and Beverages category
#02 Breyers Breyers #03 Hungryroot Hungryroot #04 HelloFresh HelloFresh #05 Smoothie King Smoothie King #06 Blue Apron Blue Apron
Trending companies
Romana Water
15 reviews
Jamba
21 reviews
US Food Search
1 review
True Serenity Tea
10 reviews
Lanark Pure Country Springs
7 reviews

Most discussed HelloFresh complaints

They didn't deliver food and took larger sum than needed
5
(opinions to this review)
 Unable to stop affiliate spam from HelloFresh and its brands. No useful contact information.
1
(opinions to this review)
 Reactivated my subscription without my knowledge.
1
(opinions to this review)
 Order placed without my final authorization
1
(opinions to this review)
 Wowcher voucher and subsequent unauthorised payment from bank account
1
(opinions to this review)
HelloFresh Alternatives
Alaskan King Crab 2 reviews Oats Overnight 2 reviews Eat & Fit 4 reviews Juice Defined 9 reviews Epicured 1 review