Boardmans
reviews and complaints

I recently purchased the Russell Hobbs Electric Blanket from Boardmans, and it has been a game-changer during the chilly nights. The blanket is incredibly soft, heats up quickly, and provides the perfect amount of warmth without being too hot. It has improved my sleep quality and made my bedtime routine so much cozier. I highly recommend this electric blanket to anyone looking for comfort and warmth during the winter months.

good day, i would just like to know were can we get RoHS Compliant
QDK11-D 220-240v-50Hz plug for my boardmans elektric blanket, i bought one last year at Edgars in Clearwater mall, for my double bed the one that have both sided plugs, and the one on the left hand side seems to be not working anymore, not complaining just need to get another one of these plug if you can isses me please thank you mrs Manning

We went to the boardsmans in Liberty mall on 21 December. We bought bathroom mats and we paid for it. Whilst the transaction was going through the system went offline and they told us they have to process the transaction again. We showed them the sms that the money has however already been taken from the account. They assured us that it will be reversed. We phoned the bank who told us it won't as the transaction was completed. The only way to reverse the funds is if boardmans sends an email stating to reverse it. We gave them all the datails and they insisted on doing it their way first. It is now 2nd of January and we have still not gotten our money back. I am at the point of insisting that they courier the products to us or we are seeking legal advice.

I have been into your Hemingways branch 4 times since the 27th September attempting to purchase a gift for someone. Every time I have been in there I have been unable to make the purchase because they "are offline". Today I was told that they have been offline since yesterday (I call [censored] as this is the 4th time I have been in since the 27th and none of those times was yesterday). Clearly you don't want me to make my purchase from there. This is absolutely ridiculous service. When can I come in and make my purchase without wasting my time.

Good day I contact boardmans with regard to my jamie oliver knife set i bought in 2013. the set has a 25 years warranty. Lerato the buyer requested i take the ste to boardmans cresta on 14.07.2018 which i did do. i have followed up and chased this query and had no reposnse to date, Lerato has not colelcted the set from boardmans since then and when i phone and query this i am getting the run around.

ref: [protected]/go

this is unacceptable. when i called today 28.08.2018 they told me that the store manager said i must come collect the knives but i called Saturday and he told me Lerator still had not come? Some one would call me Monday. Now the story has changed and now the knives are back at the store. i called them right now and they know nothing about this and the knives are still at the store and no one has collected them...

About two years ago, I spent nearly R4000 on what was supposed to be 3 x queen duck down duvet inners. I saw this as an investment in my home and could not wait for the inners to be used. My excitement was short lived. Whenever I placed a queen duvet cover set with these queen duvet inners there was always an extra piece of duvet cover - meaning the queen cover was too big for the queen inner. I didn't know what the problem was. I went to different stores and over time kept trying queen covers from different stores hoping that perhaps it would fit. It never ever crossed my mind that the inner may not actually be queen size as I distinctly took and paid for 3 queen duvet inners, and no reputable company was going to give me a double inner and claim it to be queen. Yesterday whilst I was in Woolworths I was explaining my predicament to a sales lady in the duvet department and for the first time in two years someone shed some light on this puzzle of these duvet inners. She explained to me that perhaps the inners were mistakenly labeled at the factory and I actually had received doubles instead of queens! I have over the past two years bought a number of different queen duvet cover sets from different stores trying to get a fit for these faulty inners! She further said to me that if the fault is Boardmans then legally Boardmans has got to give me the right size, even if it is two years later - as I have incurred many additional expenses in acquiring queen duvet sets and cannot be expected to simply take a loss on that and sit with expensive inners which are not the right size for the beds in my home. Boardmans - your mistakes should not mean huge financial losses for me, please make the right!

We bought a duvet cover set on Sunday 25 May 2018 in the Boarmans department Edgars Bayside Mall in Tableview Cape Town. Super King Hotel Collection Grey Leaf Set.
STY: [protected]
SKU: [protected]
We opened it to wash and found that the pillowcases was removed out of the packaging. I don't stay in Cape Town. What do I do? Return it to Bayside? That's a two hour drive! Please contact me regarding this issue as to how we are going to resolve this. I can also order online and send the one back that is faulty.

I purchased a 20 piece Maxwell Williams dinner service as a wedding gift for R1090.95.

2 Days later I walk past HOME ETC and see the same dinner service for R750! This is the normal price, not even a sale price.

This is totally unacceptable, to be ripped off like that. I have been a customer for 25 years.

I am not Happy about this and I think it would only be fair to give me a credit.

Good day. I went to Boardmans at Greenstone to return the Russell Hobbs illuminating kettle because the lid was not closing properly. The kettle was still under a 1 year warranty and was told that they are going to repair it and cannot replace it as I bought it more than 6 months ago. I was supposed to be given an option for either a refund, repair or replacement but instead the repair was imposed on me. I had to buy another kettle whilst still waiting for it to be repaired. I went to fetch the kettle today and the lid closes but it's not like it was before. Tinyiko( the teller) told me that it looks fine to her, to which I commented that it's not her who is supposed to be satisfied with the repair but me as a consumer. The staff at Boardmans Greenstone do not care about the consumer act or just courteous customer service.

3 Days Before our Wedding !
To Whom this may concern I am totally and utterly discusted at what has just happened. My fiance and i spent hours a few weeks ago putting a long list of items together over 2 or 3 nights for products we would like our guests to buy for our wedding day this saturday 14th october. Now we find out 3 days before the wedding that Boardmans online and our wedding list is not available in store for our guests to select a gift. On top of this the "so-called site maintenance" has been down for 2 weeks already. This means none of our guests has had access to our registry list (RW ********** 65) nor were we informed by anyone at Boardmans that the site was going down for maintenance. This is a planned maintenance not a spur of the moment. Hence you have done your upmost best to spoil our idea's for wedding gifts and left our guests not having a clue what to buy. That is exactly the whole point of doing the registry in the first place. This has got to be the worst possible service, at the worst possible time i have ever, ever come across! Not even the decency to contact us, when you have all of our details to inform us the site would be done to give us a chance to change our registry to another retailer. This is unacceptable and expect this to be taken extremely seriously and to the very highest level of your group ownership. No amount of apologies can make amends for such a shambles and distain for a clients needs. A very unhappy Bride and Groom

Today I probably had the worst shopping experience so far. My fiance and I are getting married in December and wanted to make a wedding registry at Boardmans today. We went to the Boardmans in Menlyn Park shopping center and was told that the scanner does not work and therefore we cannot make a wedding registry.

After several times of asking how we can resolve the issue we decided to drive to The Woodlands shopping center and make our list at the Boardmans there. The service we received there was even worse as we got told (by the manager) that there is nothing they can do for us and that head office does not care that the scanners are not working. I asked if I can use their phone to phone someone from headoffice so we can try to come to a solution (this was the last day we could make a registry as it is almost my kitchen tea). I was then told that I am not allowed to use their phone and they are not going to phone headoffice.

So I used my own phone (and airtime) to make a call to headoffice. After explaining the situation to the operator, he said that he will see what he can do and get back to me in 5 min. After waiting for 10 min, the line died and when I tried to phone back, I couldn't get through. The store manager then said I must take off from work tomorrow and go to another Boardmans (however, the scanners at Menlyn, Woodlands, the Grove, Brooklyn and Kollonade are not working - 5 cinemas?).

After all the frustration, I tried to do the registry online, without any success. The website keeps logging me out when I try to add new items.

Just a few remarks from my side:
- I am highly disappointed with the service at Menlyn and Woodlands.
- As a loyal customer, I expect a solution when there is a problem like this.
- As a loyal customer, I do not expect an employee from Boardmans to casually tell me I should take off from work and go to a different Boardmans so they can sort out this problem.
- As a loyal customer, I expect the manager to phone headoffice and at least try to assist me.

See letter attached...

I bought a Boardman Double Electric Blanket from your Menlyn Store in Pretoria on 07/05/2016 ( Invoice attached. We used this blanket from May to September 2016 ( Winter months ) In October we took it off and stored it in its plastic cover until May 2017 when we put it back on. The blanket stopped working properly when one of the controls malfunctioned on 13/07/2017 resulting in half of the blanket staying cold.
I took the blanket back to Menlyn 0n 15/07 for a refund or replacement but was told that the guarantee expired two months ago and that they cant do anything for me. I offered to pay in the difference on a new blanket but that was also declined.
In effect I have used the blanket for only 8 months and I am sure that the quality of your product should be better then this.
Your response will be much appreciated
H De Haan
Cel [protected] E-Mail [protected]@yahoo.com

I placed an order on the 22nd, it clearly stated it will be delivered on the latest 5 working days. Phoned on the 28th, was told the product was picked and will be here on the 29th, after 13:00 I phoned to ask the progress and nobody has any idea why it wasn't delivered but don't worry it will be escalated and take 48 hours to resolve, the party is tonight and because of your lack of commitment and keeping promises I have a problem. No refund or escalating queries will fix this, this is the worst service I have ever received. I want the gift I ordered today since I paid it!
Client Number: [protected], [protected]/go

i placed an order online on the 22 June 2017 i was told that delivery takes 2-5 working days still i haven't received my order. I called on the 28 June 2017 i was told they are escalating my query no feedback from Online team. still no feedback i called i was told it will be escalated now im getting irritated by this poor service, no one is providing me with the feedback i always have to be the one calling them. they said SLA time for deliveries was 2-5 working days but now it has exceeded.

Placed an order on Monday the 29 May 2017 and according to the website delivery will take place 3 - 5 working days. On Wednesday, 7 June 2017 I asked about my delivery as I needed it for the following day, after spending 20minutes and then again 30minutes on the phone they couldn't give me answers as to why I haven't received my delivery but they will get a manager to call me in 24-48hrs. On Friday 9 June I called again and still no answer...
The incompetent call centre staff told me not to get rude when I told her that it takes her exactly 6 minus for her to call up my reference number, The service is pathetic, never again Boardmans! Ref #[protected]/GO

Good day,

I have made a purchase over R6000 at Boardmans (Canal Walk branch, Cape Town) in September 2016.

My Russel Hobbs 4 slice toaster was faulty and I have returned (25 May 2017) it to the same store mentioned above. I provided proof of purchase and original packaging with no tampering on the appliance. Bear in mind I have 4 months warranty period left since purchased.

Option 1 was to do a straight swop with the exact product and my warranty will continue. To me this makes no sense giving me 4 months warranty on a brand new product.

The second option was to book the product in and wait 6 working weeks with no further explanation from the sales woman.

I requested for my account to be credited since the store did not have an alternative 4 slice toaster and the request was rejected. The sales woman told me that they do not give full refunds where products are returned after 6 months. Now what is the point of the 1 year warranty?

I then decided to book the toaster in and still I was not not happy with doing this. The sale woman could still not give me a valid enough reason as to why I do not get a full 1 year warranty on the new toaster and why my account cannot be credited. By this time her voice pitched at a louder tone, which I did not appreciate. To me a warranty is a warranty and all I was looking for a valid and reasonable explanation.

From now onwards I will not be spending a cent at any of the Edcon chain stores if this minor issue cannot be resolved. My personal and professional opinion is that all staff should be equipped to address their customers with respect and at least be knowledgeable regarding store policy and processes...

Regards
Haleem
[protected]

Hi there,

I am absolutely appalled at both the service and quality standard set at Boardmans, Greenstone.

Firstly, the service is actually non existent. Today there was no one on the floor, and not for a random second. For 20 minutes, not one of your staff was on the floor. I approached the counters and heard chatter in the backroom, after which I shouted "HELLO!". Two men, clearly having a chat walk out with the most dismissive, hateful attitude. As if I am the one in the wrong for making them do THEIR job. Any question or request or simply a gesture of kindness, is responded with a primitive, dismissive grunt. This is not the first time this has happened, it is every time. 9/10 of the times I have walked into that shop I have left empty handed for this reason. One instance, I even got into a heated debate with one of the staff upon returning an item (this is another problem) because he was insistent that I was using the product incorrectly, upon taking a minute to stop interrupting and shouting over me, I demonstrated the items fault and it was immediately returned without even a smidge of dignity to admit his fault. I actually had to tell him "stop talking to me like that" before he was silent enough to hear a full sentence.

Secondly, quality. I have purchased 3 items, which were not cheap either, which needed to be returned. And this is not because of the brand used. It is because of the lack of effort the staff has to do anything other than stand and sigh when they have to move. I will explain why. Firstly, I have seen your staff packing their stock, and the least I can say is that I would not treat anything with such lack of care, especially if I did not own it... They throw and slide boxes into their position without a care... This is the very reason why it is so common for products coming out of that store to be damaged. Just to add icing to the cake, after a part of yet another appliance was not working after just buying it, I went to return it. After another frustrating "conversation" I was given the demo model to replace it - is this acceptable according to Boardmans' values? Nevertheless I demanded a full refund for this.

Lastly, today after screaming to get some service, I went against my better judgement, and bought a 6 Piece Casserole Pot Set. Believe it or not the biggest pot is bent and damaged and will be replaced tomorrow.

There is more I could complain about, but I assume you surely must have the picture, to put it simply, until i receive an update that something has been done to fix this store, I will not buy from Boardmans again and will publish very publicly on social media and public review sites, about the level of service they can expect from Boardmans.

It is actually past the point of a joke, I wonder how the staff was picked, trained and is now managed? Doesn't seem like any of the above, I truly would not be surprised if the people I have been dealing with are from a hidden camera show. It is that bad.

At the end of last year I bought a food processor. I used It once. The next time I switch it on there was no power supply. I stay in Frankfort weekend and during the week I teach in Sasolburg. I took the appliance to Boardmans Vaal Mall. I tell them the problem. I leave it there. They told me I could fetch it within 4 to 6 weeks. After 5 weeks I visit the shop and asked them about my food processor. They told me they should call me if it is back. They send it away to repair. After 9 weeks I go and ask them about my processor. After a while they found it and bring it to me. At home (Frankfort) when I want to use it, it still did not work. No power supply. What now. Can't they refund me or is it possible to choose another brand. If needed pay money if the processor is more expensive. ( Kenwood). I am very disappointed. I am sure it is not repair.
Me CG Wessels ([protected])

I (Landie Booyens) placed an online order on the 1st of December 2016. After not receiving my goods, I phoned boardmans and they advised that the products was out of stock, this was not indicated on the online store.

I advised that I would like to get a refund because I am not prepared to wait for the stock. It is the 28th of February 2017 today and I have not received a refund. I have phoned, emailed, sent Facebook messages etc etc with no luck.

PLEASE ASSIST!

I was given a voucher to use at Boardman's for my birthyday. On their website at checkout there is an option to submit a voucher code. Having used a voucher code with the last month, I know this facility works. However it will not accept my gift card number. When I called into their gift card center, I was told there is no voucher option available online. I informed the very bored sounding sales person that I was looking at the option. The conversation got increasingly heated as she insisted credit and an account card were the only options. I insisted I had used a voucher code within the last month. She said it had changed. I asked why the website still offered the option in that case - "they are working on it". If you remove a facility online - remove the functionality - it makes it impossible as a client to navigate your system otherwise. Now I have to drive back to the store and do not get to make use of any of the online only deals. Disappointed and inconvenienced is an understatement.

Hi there

I purchased a RED Morphy Richards kettle from the Canal Walk branch a while back and I am truly disappointed that the red paint is flaking off. I am quite disappointed about the fact that I paid quite a bit for this kettle and now it's a real eyesore in my kitchen.

I know that electrical products normally has 1yr guarantee on functionality, but since the kettle is still working, I feel that the supplier needs to know that the quality is really not of standard and request that the appliance be replaced.
Please advise on how this can be remedied.