CB Travel and Vacations Agoda Money fraudulently debited from my bank account through debit card

Agoda review: Money fraudulently debited from my bank account through debit card

Leong Khai Siew of Kuala Lumpur, MY

Mar 21, 2024 10:02 pm EDT

Featured review

I am a frequent user of the Agoda application to book hotels and my status as a Platinum User (30 bookings in the last 2 years) proves that.

I was shocked yesterday (21 March 2024) that a sum of RM157.69 was deducted from my debit card without my knowledge and obviously, I have not booked any hotel rooms. I am greatly disturbed that such breach of trust has happened in a reputable company like Agoda.

This serious breach of trust has prompted me to take the following necessary action:

1. I have instructed my bank to cancel the debit card.

2. A police report has been made (report no. Setapak/004291/24) as attached

Just imagine the hassle that you have put me through,

I expect a reply from Agoda because it is damaging the image of your reputable company. Your customer entrusted you with their debit/credit card numbers. Please protect them at all cause.

Truly,

Leong Khai Siew

Status : VIP Platinum Member

+[protected]

email: khaisiew.[protected]@gmail.com

Refund to my bank account: RHB 1-14053-[protected]

Claimed loss: RM157.69 which has been fraudulently deducted.

Desired outcome: Refund immediately

Confidential Information Hidden: This section contains confidential information visible to verified Agoda representatives only. If you are affiliated with Agoda, please claim your business to access these details.

Agoda - Reservation 230

Agoda - you cannot update your personal info with agoda 18

Resolved

Agoda - payment taken but no booking! 17

Agoda - Cancellation policy 7

Agoda - fraud 4

Resolved

Agoda - Hotel room

Agoda - voucher gift card

Agoda - Hotel booking

Agoda - unfair charges 1

Resolved

Agoda - meal options

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