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1.6 440 Reviews

Zynga Complaints Summary

67 Resolved
372 Unresolved
Our verdict: With Zynga's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zynga reviews & complaints 440

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Newest Zynga reviews & complaints

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D
9:28 am EDT
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Zynga band

Can you reinstate my game of poker it wasn't me . Iv not been on poker for about4 days
I have played poker 11 years . Some one must of hacked my profile witch I'm sorting out as well could you let me back playing as I love my poker it's very enjoying why would I want to get band at my age I'm 56 and Iv only every been a good player so I hope you will reinstate my poker app so I can continue to play my game
thanks dawn senior

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J
10:45 pm EDT

Zynga gin rum plus shuts down

My husband and I both play, my game keeps shutting down while playing, his does not! Zynga suggested that it was internet problem, but why just my game? So disturbing! I lose so many games while rebooting iPad. Just not fair! Any more suggestions? I have held home and start buttons down and waited for apple icon to show and wait for game to reboot, works for a few minutes, then same problem starts. Other times while playing, I have no problem! HELP!

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R
1:11 pm EDT

Zynga meeting challenge

I just met my challenge. I am on my computer. I did not receive my fifty coins, This is not the first time. Please give me my fifty coins. There were at least two other times that this happened. I did it on the computer because the reward is somewhat different on the phone. Originally I didn't know how to put in a complaint.
Rosalind Braunstein
[protected]@msn.com

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S
11:02 am EDT

Zynga zynga gin rummy plus

This game is so rigged it is a joke! I am a considered a great GR player, played over 40 hands yesterday @ a table and lost 99% of the hands..really? Why is it every time I break up a pair or run the next card is always the card you need..really? Why is it everytime your opponent goes out it's always the card you need to go out...really?
So rigged & f*ck*d up! Dont waist your time people!

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M
8:31 am EDT
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Zynga account banned

Why my zynga account banned 3 days ago. Give me proof. I have already share clarity them. They dont remove banned at all. Now i am deeply suffering. Not only they banned my account but also they took my all chips around 130 billion. At this moment i need help to solve this problem as soon as possible. Other wide i will kill myself. I think will seriously take my complain and reopen my account so hurry.

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R
12:50 pm EDT

Zynga hit it rich-app-

Hit it Rich a Zynga app is extorting it's player in a feature called the Weekly Race. The set-up is finish in the top 80 and keep your current division spot. End up in the lower 80 and be demoted a level at the end of the weekly race losing FREE bonus coins. This feature is forced upon the players and those that can't obtain enough or buy enough coins to constantly spin lose. Furthermore, another feature called "challenges" allows a player to complete certain tasks and win coins or other prizes. The problem once again is that those players who can't obtain enough or buy enough coins are unable to partake because the goals are set to high. I'm realist and I understand that because the game is free revenue to pay employees and such is generated by coin package purchases and that is a given. The games are fun and free coins are offered but that doesn't help the situation because once again it is not enough for most to compete. What is Hit it Rich going to do to help it's players?

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9:30 pm EDT

Zynga Words with friends

Your game now sucks. PLEASE get it back to what I paid you for. Stop with all the garbage. The game takes sooooooo long to play now, it's boring. Your game cannot keep up with the players' ability to spell. Tiles freeze. The board freezes. The score freezes. You have taken a good game, taken our money, and given us a piece of crap. Cut it the F out.

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M
10:39 pm EDT

Zynga words with friends

Every time I swap now, I get the same letters back! In addition, my rewards are less and less... use to be be 4 Daily, now 2. Use to be
I could watch a video and get 3, now that is gone. NO FUN being screwed by the machine.
It is very frustrating to play the Rewards game this WWF's insists on, but then to be screwed.
Please respond. Even this is a rip-off, requiring me to type 350 letters

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2:23 pm EDT

Zynga My chip missing..

Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please Zynga please help me.. My chip missing... What i can do.. To get chip back.. Please zynga help me. 50B missing... Please

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2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga fatura

I bought 8 packs of chips from Zynga to help me build up, since I get more engaged at the game, playing higher stakes. and then Zynga banned/suspended my account, saying I can get back if I accept penalties, they confiscated my chips.
I can't.
They dont refund.
They don't answer me anymore.
Please improve it.

And be as fair you claim to be.
Regards

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Update by Fernanda Isabelle Maleplate
Sep 25, 2019 7:32 am EDT

Poker - Customer service don't answer my tickets anymore, they don't help me with the refund of 8 chips pack, they don't get back to the game, UNLESS I accept the penalties, I can't agree with.

Does anyone in the complaint board get answer or any explanation?

I've been looking for ways to contact them and get some help or attention, or anything I believe should be respectful way to treat customers.

Regards

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D
7:09 pm EDT
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Zynga words with friends

This game is so slow in everything showing your letters, going to the next player
Also should get rid of all them presents boxes.I am going to delete
The game soon also when you drag a letter to the board to make a word the letter does not go
As you touch it or drag it.All together this game needs improvement.
I play other games and all goes well but only with. WORDS WITH FRIENDS.

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P
11:52 pm EDT

Zynga current method of adding coins to different totals

Currently, playing the weekly race, the coins I earn in the daily race are not being computed properly. They are suppose to accumulate as I play. And if I play the daily rush game which is a timed event, nothing to do with the weekly event, I now have the daily vs challenger contest break in while I'm playing and dreeze my screen and take up my time so I don't get high enough scores. Why did this change?

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F
10:22 am EDT
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Zynga poker

fernanda.[protected]@maleplate.com
Zynga poker banned account

My account has been banned, I tried the support, but they can't reinstal my account, saying that I bough/sold chips.
I bought... 8 packs of chips from Zynga in one month to help me to build it up.
Now, I can't play or use them.
So, I asked for refund, they can't help either.

Please do something, and prove it's a fair game.

Regards

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Update by Fernanda Isabelle Maleplate
Sep 20, 2019 6:58 am EDT

My account has been suspended, I bought 8 packs of chips in one month, from Zynga, and now they say they cant reinstal it; they cant either refund me.

They banned me, and now suspeded it, I can get back to the game if I accept the penalties, I can't.

They reseted my chips, part I bought- from Zynga, part I won playing.

I will keep insisting on it, because it's unfair.

Regards

Update by Fernanda Isabelle Maleplate
Sep 20, 2019 2:10 am EDT

After buying 8 packs of chips from them, in one month they banned my account for buying chips. I complaint and now they suspend it resenting my chips. You buy and then they make it impossible to use

I asked for refund and they said they can't . That I must look for Apple to do so, but they are unable to do

At first it was reset to zero, now it's 1b, buy I can't agree with the penalties

Please help me

Update by Fernanda Isabelle Maleplate
Sep 19, 2019 2:35 pm EDT

Now the status changed to suspended account, but to return no the game, I must agree the penalties, to return to zero.

It's about the principle, so I don't agree.

Besides part of them, I paid for, and the other I played for.

Is it an issue to Facebook? They also should be held responsible for it? I played logged on it.

Please point to whom should I write or contact to get it sorted out.

Thank you!

Regards

T

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M
5:37 pm EDT

Zynga farmville 2

It's very aggravating that I can't search a specific Co-Op to add a friend. My invites also aren't being sent to my friends. Invited to our co-op. It's very inefficient to add people that you aren't friends with of Facebook. There is no way to even search their name and find their farm. The old FarmVille seemed so much more efficient. I probably won't continue to play if it does get fixed soon. It's not fun if you can't play with ALL your friends. On or off Facebook.

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V
11:22 am EDT

Zynga farmville 2 country escape

Ok here is my problem, the market on farmville 2 country escape is very sensitive and alot of times i always end up opening a slot on market that i never wanted. Please can they change how we get the extra slots by asking if we are sure we want to buy. Then hoofully i cercle and many more will not lose keys. In total i have lost over 100 over the past months. Now I've have enough. Thanks for your time.

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4:07 pm EDT

Zynga took second pay and should not have charged me $5.99 for keys I bought already. please put back my $5.99

Your game charged me twice and should not have.yall owe my checking account $5.99. the first time gave me a $1.00 redemption code for $3.99 for 140 keys.i was charged $4.99 still and was charged an additional$5.99 ontop of the $4.99..id love to be reimbursed please!
I play Farmville alot and enjoy the game..have for years now.id be grateful to be reimbursed and to be given extra keys for my trouble. A faithful gamer..thank you sincerely

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R
6:59 pm EDT
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Zynga banned on zynga poker

My dad has been banned but never violated TOS I am trying to login into his account but it is bringing me to a different account than his Facebook. He is logging in thru fb [protected]@gmail.com

Can you please reinstate this account

I can't get on to get the numbers from account because it doesn't link correctly and I'm getting someone else's account

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Fernanda Isabelle Maleplate
, BR
Sep 30, 2019 10:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, I had the same problem... now my account has been suspended and they will get me back to the game if I accept penalties... I can't!

I don't agree with this.

Did you get any answer ? They stopped answering me.

Regards

ComplaintsBoard
N
7:04 pm EDT

Zynga farmville2: country escape

Good Evening;

I just finished the latest event in third place and was supposed to get the Pizza Dog on 07/28/19 but I didn't. The game stated that if you placed 1 through 5 you would get the dog. My daughter won both rounds and actually received the upgraded Burger Dog. I used a lot of my gloves and some of my keys to do this. Please help as I am very disappointed. I would like to have the dog. I really like this game. I think my game ID# is [protected].

My email address is [protected]@hughes.net.

Thank You,
Linda J Ball

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6:32 pm EDT
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Zynga star wars commander

I have just recently restarted my game of Star Wars commander which I found out zynga took over late last year. The issue is my game was saved through Facebook but when I opened it my game had disappeared and a new game was started so all my previous progress had been lost. I contacted support who requested me send a screenshot of my player ID. I had by chance written it down but was told it was wrong and I needed a screenshot of it. As I had lost the game it was physically impossible for me to provide the screenshot as asked. No where during the game are you prompted to to take screen shots of all your info in case something like this happens so I was informed there is nothing they can do and start again. I had invested 4 years and money into the game and reached a lvl 10 and to be told it is gone is not acceptable. My new player id is 13fbb73f-a1ca-11e9-a658-0a580a2c1749

Please can you assist with my issue.

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Update by David_frank
Jul 11, 2019 6:48 pm EDT

have just recently restarted my game of Star Wars commander which I found out zynga took over late last year. The issue is my game was saved through Facebook but when I opened it my game had disappeared and a new game was started so all my previous progress had been lost. I contacted support who requested me send a screenshot of my player ID. I had by chance written it down but was told it was wrong and I needed a screenshot of it. As I had lost the game it was physically impossible for me to provide the screenshot as asked. No where during the game are you prompted to to take screen shots of all your info in case something like this happens so I was informed there is nothing they can do and start again. I had invested 4 years and money into the game and reached a lvl 10 and to be told it is gone is not acceptable.

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T
1:11 am EDT

Zynga gin rummy plus

This game is constantly steeling peoples money with its constant unfair play. A game will begin and as soon as you change your hand the card you were waiting for suddenly appears next. You will win one hand and the second game the other player will be out within 2 cards being dealt. The winning average and losing average is also interesting to see. For instance I have won 817 games and lost 874. With this game I can understand getting people completely addicted, it's a great game if the odds were fair. They are completely stacked against you. No matter how much money you pay you will lose it all. In the space of 20 minutes I lost all my money. I have read so many complaints about this game and yet nothing is done about it.

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Zynga In-depth Review

Company Overview: Zynga is a well-known gaming company that has been in the industry for several years. They are known for developing and publishing a wide range of popular games across various platforms.

Game Selection: Zynga offers a diverse selection of games, catering to different interests and preferences. From casual puzzle games to immersive multiplayer experiences, there is something for everyone.

User Experience: The user experience on Zynga's platform is generally smooth and intuitive. The games are easy to navigate, and the interface is user-friendly, making it enjoyable for both casual and hardcore gamers.

Graphics and Design: Zynga's games boast impressive graphics and design elements. The visuals are vibrant and engaging, enhancing the overall gaming experience and immersing players in the virtual worlds.

Gameplay Features: Zynga games offer a variety of gameplay features that keep players engaged and entertained. From challenging levels to exciting quests and multiplayer competitions, there is always something new to explore.

In-App Purchases and Monetization: Zynga utilizes in-app purchases as a way to monetize their games. While some games may offer optional purchases, they are not necessary to progress or enjoy the game fully. The pricing is reasonable, and there are often promotions and discounts available.

Customer Support: Zynga provides reliable customer support, ensuring that players' concerns and issues are addressed promptly. They offer various channels for support, including email and community forums, making it easy to get assistance when needed.

Community and Social Features: Zynga games foster a strong sense of community, allowing players to connect and interact with each other. Social features such as leaderboards, multiplayer modes, and in-game chat enhance the social aspect of gaming.

Cross-Platform Compatibility: Zynga games are designed to be compatible with multiple platforms, including mobile devices, tablets, and desktop computers. This allows players to enjoy their favorite games seamlessly across different devices.

Pricing and Subscription Options: Zynga offers various pricing and subscription options to cater to different budgets and preferences. Players can choose to make one-time purchases or opt for subscription plans that provide additional benefits and rewards.

Privacy and Data Security: Zynga prioritizes the privacy and data security of its players. They have robust measures in place to protect personal information and ensure a safe gaming environment.

Overall Rating and Recommendation: Overall, Zynga is a reputable gaming company that offers a wide range of enjoyable games with impressive graphics and engaging gameplay features. With reliable customer support and a strong community aspect, Zynga provides a positive gaming experience. Whether you are a casual gamer or a dedicated enthusiast, Zynga is worth exploring.

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Contact Zynga customer service

Phone number

+1 (800) 762-2530

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