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1.6 440 Reviews

Zynga Complaints Summary

67 Resolved
372 Unresolved
Our verdict: With Zynga's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zynga reviews & complaints 440

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Newest Zynga reviews & complaints

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T
2:45 am EDT

Zynga Useless customer service

Why does it take forever to reach your customer service? It's absolutely useless. Think of improving it. Many people complain of it, maybe it's reasonable to pay your attention. You have tons of software problems and doesn't care about them. You only want us to pay for your apps... I've seen so many negative feedbacks...
Nobody answers my emails, hence nobody can solve my issue.

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C
9:51 am EDT

Zynga Regarding Farmville 2

I think what you do is completely unprofessional.

I have so many troubles in my game: I can't see people, I don't know how to contact them, I can't even email them.
I guess I'm not the only one having same problems. You just have to remember that we paid money to play your games!
And I don't know how to get my storehouse with animals, they are invisible.
It's hard to control the game.
I could blame my laptop, but luckily there's no problem with anything EXCEPT for your game!

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Barbara Southern
, US
Dec 06, 2018 3:12 pm EST

This game is gone worse to not even worth playing so many issues and bugs in it its stupid, I am on level 180 and the last two years I have been enjoying it as much as before cause of it crashing every min I do something in my farm or go to my neighbors farms to help get points. Even the Icon for double points I cant even get to get much off of that due to it crashes and I have to go back in a lot of fixing needs to be done and if it don't or you guys don't care then take the game off and replace it with something different. And reporting the issues on the game to who ever is suppose to help you sucks and they don't give a [censored] about helping the issues all they do is tell you its your computer or it is on your side not theirs and that is crap. My computer is updated to every thing needed to play this game and others, the game sucks big time and its very stressful due to cant enjoy it. I know what I said you wont care but at least I got to say my peace. Again help out and fix the game or do something else to it!

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A
2:22 am EDT

Zynga chips missing, chips hacked

I had 1.8billions 3 days before that night someone hacked my id and stole all my chips...
I need my chips back at any cost
I want a justice
I never a solution from zynga team is this what u give service to customer.
From past 5 years I am the old customer of zynga poker
After so long time I hav earned chips and that also is hacked

My contact number-[protected]
[protected]@gmail.com

Please give my chips back...

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A
2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga zynga poker

Suddenly my account was suspended... I guess my account was hacked.. please fix the issue and activate my account bck again... I want my 1.2billion chips bck in my account, it was hard earned... so kindly do the needful and I will take extra measures to protect my account from next time.. This is not done at all... it was not my mistake.. why shud I suffer because of something which I have not done.. I want my chips back.. please sir kindly look into the matter and grant me my chips bck.. please provide me ur customer service phone number, I want to talk to u over phone and explain my problem
Account id - 1:[protected]

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5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga zynga texas holem on facebook

This makes FOUR times, that I have been ripped off, just within the last 3 weeks. I complained to Zynga on Facebook, and they did nothing. I spent money to buy gold, and win chips. I played Blackjack and this screenshot, I will show has happened to me twice. 21 Blackjack is the game and when I win, it says sorry you lose, do you want to start over. I stupidly deleted the other screenshot, because I mistakenly thought the only place I could complain was on Facebook. (1) http://prntscr.com/g4ueh9 That one was where it froze, and I had to start over (Second time) The next one has happened twice now: http://prntscr.com/g4ueyt I honestly, expect to be reimbursed.

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K
10:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga words with friends

My chat does not work, my sisters chat doesn't work. We both checked our settings and they show chat on...we both uninstalled and then installed again...that did not work, our Internet connections were working. Any suggestions? This is frustrating because we like to chat during our game..and not have to text during our games on our phones.
Thank you,
Kim Holmes

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B
12:57 pm EDT

Zynga farmville 2 - country escape

Hello sir,

I had installed this game on my Android phone and I had bought a suitcase of keys but it has been more than 2 hours that it is not showing in my game at all.
I had used the force stop action as you have mentioned in the website and even removed cache as well. Still this is not showing up. However the payment is being showing in my credit card as well as in the transactionsection of my Google play store.
Please refund me the amount or credit the same in the game.
I'm attaching the screenshot of the same as I've brought the keys for the game.

Thanks and regards,
Biparnak Bhattacharya

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M
2:58 am EDT

Zynga poker

My 3- billion pot (In fact over) was hacked during the play. I was at the table1/2b. Nobody had the same amount as me. Before the game I had over 1b. One of the players did all in. All of a sudden, all went all in. I was the one that won all the pot. I saw new amount in my seat, more than 3 b. I went on playıng, but in my account it didn't change. I got suspicious and checked again.in my seat, the pot was over 3 b. But in my account 800m. Then, thinking it would be added, I left the table, but nothing changed. I let this know to zynga support. I got ı mail saying probably I answered the authomated message-I didn't or I sent my mail to the previous address. How can it be possible? If this company changed the mail address, it should have a link to the previous one or it still should not use those complaint pages that direct the vitcims. I am not a new player. Zynga is not dealing this problem seriously, let the customers be hacked and it takes no responsibility

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W
8:19 pm EDT

Zynga farmville 2 country escape

[protected] User id
Cannot connect Facebook
When it does connect I can't buy it sell on market just sun spins, can't connect to coop to buy or sell on market
I have updated the app, updated my phone
Uninstalled and reinstalled even tried updating all apps on my phone
I am on level 60. I never cheat by resetting the time. I'm at a loss.
I can only connect to Facebook briefly then it drops out and goes offline

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Update by Wendy Evans
Jun 02, 2017 8:25 pm EDT

[protected] User id
Cannot connect Facebook
When it does connect I can't buy it sell on market just sun spins, can't connect to coop to buy or sell on market
I have updated the app, updated my phone
Uninstalled and reinstalled even tried updating all apps on my phone
I am on level 60. I never cheat by resetting the time. I'm at a loss.
I can only connect to Facebook briefly then it drops out and goes offline

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N
7:19 am EDT

Zynga someone hack my chips

I been trying to get help from zynga. Seems like no one intrested. Someone have hack my more than 5 billion chips. This not first time. When trying to contact no one replays. I have spend so much money on this fake chips. I thought i would get vip service. if this is VIP service then i wonder what it would be regular service. This is not right if somone hack our chips we have wait and wait and end get result that sorry we unable to find your loss.
What is this ? Some kind of joke. I guess this their employee who is stealling your chips so u make more purchase.
Nice business to make money..
Picture also attached who hacked chips.. and he try to clean recent history by playing small table.
still there is no help. Its been 3 days now.. until then hackers keep changing their names. You can see in picture. so it proves that zynga want us to make purchase again and again

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J
11:13 am EDT

Zynga farmville country escape

My games reset itself back to 5 days ago. It has restarted the event. Finished my 2 pigs that I had only had 1 day. The windmill and dairy I purchased have disappeared. I had also upgraded both my new windmill and dairy to 25% faster and can made 3 of everything. Is has also reset my Marie's orders board back to zero. Also lost all my country fair points. Please help!

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D
Diane D McDougall
, US
Aug 07, 2017 5:23 am EDT

Will anything ever be done regarding all the hackers that on Farmville 2 Country Escape or are we all supposed to start hacking just to get anywhere? It's not just me complaining all Zynga has to do is go to the Facebook page and will find their are many who are complaining about this problem. Please do not tell me that I am playing at their level because there is no way I could possibly compete with them. I have put to much time, energy and money into this game to just sit back and watch them take it over.

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M
5:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga tropical escape

Game would not load rebooted lost all content. Was almost at level 24 with 15 expansions have spent a lot of money on in app purchases and had over 290000 coins how do I get my game back? Have played similar games with zynga and also had to reboot them with no problem. Takes to long to level up and asks to complete quests before you are on level to do them .I enjoy this type of game but notice others seem to have problems.

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D
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga poker

Once again I do not get the chips that I win. For easy math, if my account has 100 million and I buy in for 10 million and then win 10 million my account will only go up 5 million. So my account will be at 105 million and I will be on the table with 20 million. If I lose 10 million at the table, and go back to what I originally sat down with, my account will go down to 95 million. So on the table I am at even money but my account has lost 5 million. On the table it shows that I have not won or lost chips, but 5 million is taken off my account. Right now zynga poker owes me just over 80 million in chips. I purchased chips a while ago and just started playing again, so technically you are taking real money from me and not just play chips. Please get this issue fixed I only play on my android phone.

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S
9:34 am EDT

Zynga customer support zynga hit it rich

The dates of my incidents fall over the past month or two. I have lost several charms sent to me, by one player. I sent the date and time, with the player's name each time to customer support and not once did I receive a response!
The 2-hour timer is stopping and affecting our game! When the timer stops, all of the sudden your coin total drops! Then when you leave the game and come back in, and the timer is restarted, your coins start to rebuild. I brought this up to customer supports attention, as did other's, no response!
My Charm Meter will fill to the top and get stuck forever! I am stuck on #6 in the Race to the Rose even though I am at 944 million in the Daily Race and we are still within the 12th hour? There is just so many bugs that are just not being fixed. We complain and we are all told the same thing! or we are ignored! WE DESERVE BETTER TREATMENT FROM YOUR SUPPORT TEAM!

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B
8:00 am EDT

Zynga farmville country escape

I have been playing farmville for years, unfortunately when i have problems/issues i of course need to contact Zynga because of this, but support takes days, sometimes at least a week it takes for someone to get back to me, i love Zynga games but they don't have good skills in helping customers in need, this is not relevant but i suffer with severe mental health difficulty's and this issue can be such a strain on all of this, my games give me sanity, but the Zynga team makes my brain lose its sanity thus i get very emotional. I'm sorry to make a this complaint but it's only right that i do, i made the team aware of this when i had emailed them for the 3rd time out of respect for others who also suffer with issues of getting help.

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D
12:23 am EDT

Zynga willy wonka slots

My name is Dean.I have a 14 year old Autistic daughter who loves playing Willy Wonka slots.Last week she won a massive 24billion which wasnt added to her winnings.I made an official complaint and after a 2 day investigation they couldnt find the win anywhere.Sonya who is the supervisor in charge of my complaint was extremely rude and had the audacity to give me some parental advise.After being aware that my child was sick and suffering this condition, she told me it would be wise to keep my mobile device away from her as she was under aged.How dare she really, as any mental stimulation is a great thing for kids like my daughter with that kind of ilness..Not only havent they payed my daughter what was rightfully hers, Sonya had the nerve to offer me an extra 25% increase ontop of what i would purchase in the future as a one off..

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M
9:00 am EDT

Zynga chips and game policy

I have been facing an unexpected problem which are so frustrating. On april 5. 2017 i have secured my winning stake as bigger three of a kind than my opponent. but unfortunately the winning stake went on my opponent though he had lesser three of a kind.! today i have lost my stake against single pair though i had double pair. it happened between 6-6:30 afternoon. i am facing more such type of unexpected problem.

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R
5:40 pm EDT

Zynga csr racing 2

I submitted to zynga a trouble ticket 5 days ago pertaining to the game CSR Racing 2 where my online profile was lost because of one of the support members messing it up and when I've tried contacting them for either reimbursement or some way to fix it they will not so much as respond. I have spent hundreds of dollars on this game thru in app purchases and I'm starting to feel robbed by these ####

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G
gablerina
RICHLAND HILLS, US
Apr 01, 2021 11:56 am EDT

GOSSIP, LIES, AND SLANDER? NO WORRIES! GOD HAS YOUR BACK!
they are not telling truth. God doesn't like telling all these lies there own bitterness
they are so hateful in poker room. there is no lies about it.
they got to quit all these lies reports .
God know what it is going on in poker room.
you got to not to believe what they said . God doesn't like lies to reported it .

ComplaintsBoard
J
5:26 am EDT

Zynga my poker account.

Respective handler,
My name is Jai patel and I am from India. My poker account was banned since long and then I also complaint about it at zyngas forums. I can assure u that the term and conditions weren't violated by me but the thing was my Facebook account was hacked, if u guys have a record please check it that my account was hacked. I kindly request you guys that make me able to enjoy it again. I can provide u my account info if u guys want to check but trust me I didn't do anything please unbanned. U can check whatever u guys want. My fb id is [protected]@gmail.com
Please please reply me on this mail Id . Thank u so much .

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P
9:58 pm EDT

Zynga about the complaint of poker chips

To zynga,
How in the world can Quads lose from full house?
I lost around 120M in that hand so now what shall i do to get it back because this is just insane.
And another complain is the tax you deduct from the hand that we wins and also some chips are deducted from the chips left safe by us which we have not taken to play in a table.
Really disappointed with that even after playing zynga poker from so many years.

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Zynga In-depth Review

Company Overview: Zynga is a well-known gaming company that has been in the industry for several years. They are known for developing and publishing a wide range of popular games across various platforms.

Game Selection: Zynga offers a diverse selection of games, catering to different interests and preferences. From casual puzzle games to immersive multiplayer experiences, there is something for everyone.

User Experience: The user experience on Zynga's platform is generally smooth and intuitive. The games are easy to navigate, and the interface is user-friendly, making it enjoyable for both casual and hardcore gamers.

Graphics and Design: Zynga's games boast impressive graphics and design elements. The visuals are vibrant and engaging, enhancing the overall gaming experience and immersing players in the virtual worlds.

Gameplay Features: Zynga games offer a variety of gameplay features that keep players engaged and entertained. From challenging levels to exciting quests and multiplayer competitions, there is always something new to explore.

In-App Purchases and Monetization: Zynga utilizes in-app purchases as a way to monetize their games. While some games may offer optional purchases, they are not necessary to progress or enjoy the game fully. The pricing is reasonable, and there are often promotions and discounts available.

Customer Support: Zynga provides reliable customer support, ensuring that players' concerns and issues are addressed promptly. They offer various channels for support, including email and community forums, making it easy to get assistance when needed.

Community and Social Features: Zynga games foster a strong sense of community, allowing players to connect and interact with each other. Social features such as leaderboards, multiplayer modes, and in-game chat enhance the social aspect of gaming.

Cross-Platform Compatibility: Zynga games are designed to be compatible with multiple platforms, including mobile devices, tablets, and desktop computers. This allows players to enjoy their favorite games seamlessly across different devices.

Pricing and Subscription Options: Zynga offers various pricing and subscription options to cater to different budgets and preferences. Players can choose to make one-time purchases or opt for subscription plans that provide additional benefits and rewards.

Privacy and Data Security: Zynga prioritizes the privacy and data security of its players. They have robust measures in place to protect personal information and ensure a safe gaming environment.

Overall Rating and Recommendation: Overall, Zynga is a reputable gaming company that offers a wide range of enjoyable games with impressive graphics and engaging gameplay features. With reliable customer support and a strong community aspect, Zynga provides a positive gaming experience. Whether you are a casual gamer or a dedicated enthusiast, Zynga is worth exploring.

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Contact Zynga customer service

Phone number

+1 (800) 762-2530

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www.zynga.com

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