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1.6 440 Reviews

Zynga Complaints Summary

67 Resolved
372 Unresolved
Our verdict: With Zynga's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zynga reviews & complaints 440

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Newest Zynga reviews & complaints

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7:37 pm EDT

Zynga farmville 2

I earned an extra farmhand by winning the county fair. He was taken away after one hour. That is it. It is a very easy fix yet I have to keep typing. Give me back the farm hand hat I earned. I apparently have to type 350 charters to be heard. How about you give me my farm hand back and 350 keys to make this worth my while. I have spent money playing this game that I have enjoyed ball in your court. I will not play again until I have heard from you

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5:59 pm EDT
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Zynga zynga poker

I will like to talk to your manager I didn't do anything u guys block my account and took my 5.2b away. And I try to call phone service. They have bad attitude。 I wanna talk to the manager. If you guys not transfer to manager. I will try my way to let everybody know how rude u guys have Because I'm Chinese you guys hand up my phone. Zynga trying resist Chinese people And I didn't do anything you guys said I buy or selling chips Confiscated my 5.2b. Which is slander

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7:14 am EDT

Zynga zynga poker

Hello I m a regular user of zynga Poker n have bought chips before... My account email is bansal.[protected]@hotmail.com I had over 1.5 billion chips but some "Sarah Harris" transferred all my chips to his/her account, I got a mail from facebook of about malicious activity in mail I'd I immediately changed my password too.. N even logged out from zynga mobile app..I again logged in zynga Poker with the new password but some one was already playing from my account n was losing hands after hand TO "SARAH HARRIS" and all my chips are gone... I m really upset... Please look into it... How can there be breach of security from your end... Please respond immediately n I want my hard earned chips back... N take strick action against Sarah... I m attaching his profile snap shot...

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2:07 pm EST
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Zynga - hit it rich complaint

I had over 38 billion coins showing and the game "updated", when it came back I found I only had 5 million coins left, i'd like to know where all my hard earned coins went. I was working my way back up yet again and the system "enhanced" again removing a major amount of the coins I had showing. Going on the "help" button for this game, there are literally...

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9:31 am EST

Zynga hacking bank account

I already complain and everything that you have said doesn't work HELP. I am very upset with your company. I am going to make sure that all of my friends and anyone I talk to will know what crooks you guys are and I will get a lawyer if I have to. I just want my money back. I can't afford to pay for games, just wanted to enjoy them. What a fraud you are and the law should take care of you

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Update by Carmen Deros Prescott
Jan 27, 2017 8:56 am EST

I am complaining cause you took money out of my bank and I didn't give you any permission to take my money. I would demand a refund. I even close my account and you still took my money. Stop stealing people's money. What a rip off. I didn't have the funds for this. Give me back my money. If I have to I will look into getting a lawyer to see that this never happens again. Zynga is the hacker. I thought their games were free to play, boy was I wrong.

Update by Carmen Deros Prescott
Jan 27, 2017 9:04 am EST

You still haven't told me if I can get a refund

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M
5:17 am EST
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Zynga banned and suspended

I Just got banned on 11/30/2016 at 10:30.A.M for 385M that is so sad and so bad, it took me months to earn them, that is not far enough. That isn't the way how to treat your customers. I am absolutely disappointed and frustratedon that, cause if i really did anything or something wrong or illegally i would confess that without any doubt... banning me for 385M and suspending me for no reason that hearts. i'd like to have a respond on my comment and complaint as soon as possible on that! Eventually! I'd like to have them all back my chips and reactivate my account. Thank you!

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3:02 am EST

Zynga error in charges

I unfortunately purchased several animals from Savannah Safari that I thought were 70% off before seeing I was charged full price. As your support page said this was being investigated for a fix I did not submit a complaint. Now it is off your page as an option to see status of where we stand in getting our money back. FarmVille Game ID: [protected] is still waiting for her money back. I would have purchased more animals under this special but your error wiped out my funds. Thanks for calling this a black friday special and taking one thing I use for relaxation and stressing me out Zynga. I work in a very stressful hospital environment and look to Farmville unfortunately as a form of relaxation. I was so excited about the prospect of getting a deal and was very disappointed in the outcome.

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6:28 am EDT

Zynga my account winnings were reduced by $5 million

Over the last 24 hours my pot winnings have been reduced from $72 million to $67 million. I did not play during the period. In addition I play on an iPad and on a Microsoft Surface Pro 4. The apps appear to be different. On the iPad I get the opportunity to use the spin bonus feature. On the Microsoft app this feature does not even appear. I have added these additional words to meet your arbitrary word count.

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1:33 am EDT

Zynga banned

I was Zynga user for a long time now and really enjoyed playing poker there. Recently I finally won something, and not just something, but a lot of chips.
I was so excited and could not believe I actually won!
Next day when I wanted to log into my account I was not able to do that. Later I found out that they blocked my account. I contacted customer service to ask why did they ban me and what was the reason, but they decided not to reply.
It's kind of strange that they did that right after I won. Seems like a scam to me.

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7:24 am EDT

Zynga zynga poker

I while playing in the tournament, which was held, and only 2 people only, but why suddenly appears a notice that my account has been banned because doing illegal transfer. How can? This accusation is not unreasonable. Please resolve this issue, because I sure do not make mistakes and do not violate applicable regulations.
If there is a report from fellow players, supposedly from the zynga also have to investigate it properly.
I've been playing the game for 6 years. And banned for granted. If I do my offense was remorseful and promise not to repeat it again, and will uphold and obey all regulations will be in charge. Please reactivate my account.

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Dpham5995
, AU
Nov 04, 2016 4:56 am EDT

They don't care if they did how would they make any money for there investors there Ceo said it all all there claims is crap

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5:55 am EDT
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Zynga farmville 2

I have been accused of cheating in their Farmville 2 game which I play through Facebook. All I asked for is the return of items I had previously earned through hard work in playing the game - their game has recently had major issues, which has led to many people losing items they had earned - or even paid for using ACTUAL money, not coins earned through game play. They have accused me of using a bot or similar web based cheat engine.

I consider this to be a libellous action and defamation of character.

https://onedrive.live.com/redir?resid=E47A3AEDC4C8C697!346&authkey=!ABhY02MqtvJ8GzA&ithint=onenote%2c

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R
2:29 pm EST

Zynga zynga poker

I love playing poker but lately I haven't enjoyed as much. I have had at least ten hands in a row with ace 4 or five and that doesn't happen in poker. Plus I noticed that when you tip the dealer you get better cards and that's not right. I wont spend money either and I feel that you punish people for it. you need to check into that.

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6:46 pm EST
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Zynga - words with friends

I'm complaining about the system issues that caused my games to wrongfully lose twice to a certain opponent. When an opponent makes a move, the game alerts you to make a move. If a person idles on their move, the game automatically declares the win to the opponent. I brought to customer service attention that their alert feature did not work which caused me...

Read full review of Zynga and 26 comments
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R
7:56 pm EDT

Zynga mafai wars

Zynga continually makes changes to this game in a discriminatory way to increase their monetary intake. The game is designed intentionally to allow lower players to be targets by placing them on a custom attack list. This is noted by the low level player being one of a few per page among higher players. They stand out and Zynga knows they will be continually attacked. The strategy is for the low levels to spend money of attack & defense points. There are so many game manipulations by this company so if you don't spend money you won't compete well. They even make is so that if you are not a paying player you cannot contact them to voice any concerns. It's good to know that their whole goal is to make money, not to have a fair game to play.

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8:08 pm EDT

Zynga urgent response

I was once banned from playing, I filed a response but I had no response to why I was banned. I was then deducted all my playing chips. I stopped playing for a while and then have started again. This month I have credited my account with almost £200 english pounds and I feel there is a limiter on how much I can win as I can't win more then 60 million. I feel I am being cheated and you are not obeying your fair play policy. I would like a review on my account and a refund on my chips or a refund of credit back in my account. Look forward to hearing from you

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Jack Tipene
, US
Apr 03, 2016 5:09 am EDT

I have won 4 rounds to get me nxt gold hat but i never got it who do i complain too as im in the running for the 4 billion please respond

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D
11:09 am EDT

Zynga got ripped off

I had made a purchase yesterday for chips I bought 15, 600'00 for ten dollars. it registed on the board and I played a few games and left. I won some lost some but score stayed pretty much the same. when I came back my points were gone and I had nothing. I don't know what happened. I want a refund or the same amount of points credited to my account. Please help me settle this problem I like everything about your website and would like to continue to play on it. Thank you for your time

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4:25 pm EDT

Zynga blocked plug in

i have had numerous ads from adobe to upgrade my site for 9.95 a month and i have a older mac that won't accept a newer one. however after this comes up and i explained my problem the sit seems to be blocked i am 84 yrs old and enjoy playing the free bubble safari i would really appreciate anything you can do to stop this from happening i play it morning and night and this happens in the morning when i try to play please help me to keep this from happening all the time. would sure appreciate it Thank you

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3:07 am EST
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Zynga - chips hacked

thrice it happens with me. I win chips by playing poker all the time as its a great fun, but every time i got ma account suspended. i want to know why is that so?? why my account did not get banned when i have less amount of chips?? i had never ever violated the terms and conditions of the game so why my account got banned when i have billions in my account?? Please return my chips back.

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6:16 pm EST
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Zynga no delivery, no support, no recourse

Farmville 2

The thread in their peer to peer support forum is closed. My issue is resolved according to Zynga.
http://www.zyngaplayerforums.com/sho...h-not-received

Except it isn't.

I purchased an expansion pack on December 18th. When it hadn't shown up by the 21st, I looked at their known issues thread and found it was being dealt with. I went on vacation for two weeks. When I came back it still wasn't available. I figured it wasn't fixed yet. When I reached the level that qualifies me to expand on my own, over a month after purchase, I looked again, only to find the issue "resolved."

Funny, but I still can't get the expansion without paying my Favors and Farm Bucks and then completing an interminable task. The purpose of the expansion purchase is completely defeated.

Is there a way to contact Zynga by email about this? No. By support ticket? No. By phone? No. I am simply referred back to the "Help Options" link in circles, which only leads to a peer to peer bulletin board. I am livid.

The largest gaming company in the world should not have "limited resources" to the point they are unable to correct an issue involving real cash. Zynga should be embarrassed to carry such abysmal (and well earned) customer satisfaction scores all over the net.

If I were making money hand over fist, I think I'd rectify this ASAP so that I continued making money instead of losing cash paying customers in droves. Apparently, retention rates are inconsequential to this behemoth. There's always another sucker waiting in line.

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11:28 pm EST
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Zynga rigged

Zynga poker is the most rigged site in the history of online poker. How can a company who has massive funding not create a legitimate poker app that doesnt cheat players on the last card every other hand. Its absurd! No matter how good a player you may be or how patient you are zynga will ultimately cheat you of your skills by giving the pot to some ### on a 2 percent chance win and this happens regularly. I cannot wait for someone to create a poker app that puts zynga out because of their indifference to real problems with their garbage software.

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Jerry Collier
, US
Dec 11, 2016 6:06 am EST

This site constantly cheats you out of everything you buy. It seems quite absurd that EVERYTIME is sit with middle eastern players, the game is rigged in their favor. I TRULEY believe this site funds terrorism. Why else would it cheat Americans ALL THE TIME. It's not just occasionally, or even once in a while, it is constant. I have spent hundreds of dollars on the app and get cheated every single day. I will now take my money to a different site and zynga will never #### me again.

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Anthony lawrence
, US
Jan 02, 2015 5:48 pm EST

When i attempt to get into the profile part of the game and collect bonus things like items or friends attempt to send me chips it just stops. I get a spinning circle like it will load but it never does. The extras in the game give the player free ships. None of the extras work now. Maybe call them bonus instead of extras. . .

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salmanraja3
, PK
Nov 26, 2014 7:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Today on 26 november 2014 i had 80 million chips but when i log on after some time in the same day my chips are only 1 million. Please recover my chips its my humble request.
Salmanraja3@gmail.com

Zynga In-depth Review

Company Overview: Zynga is a well-known gaming company that has been in the industry for several years. They are known for developing and publishing a wide range of popular games across various platforms.

Game Selection: Zynga offers a diverse selection of games, catering to different interests and preferences. From casual puzzle games to immersive multiplayer experiences, there is something for everyone.

User Experience: The user experience on Zynga's platform is generally smooth and intuitive. The games are easy to navigate, and the interface is user-friendly, making it enjoyable for both casual and hardcore gamers.

Graphics and Design: Zynga's games boast impressive graphics and design elements. The visuals are vibrant and engaging, enhancing the overall gaming experience and immersing players in the virtual worlds.

Gameplay Features: Zynga games offer a variety of gameplay features that keep players engaged and entertained. From challenging levels to exciting quests and multiplayer competitions, there is always something new to explore.

In-App Purchases and Monetization: Zynga utilizes in-app purchases as a way to monetize their games. While some games may offer optional purchases, they are not necessary to progress or enjoy the game fully. The pricing is reasonable, and there are often promotions and discounts available.

Customer Support: Zynga provides reliable customer support, ensuring that players' concerns and issues are addressed promptly. They offer various channels for support, including email and community forums, making it easy to get assistance when needed.

Community and Social Features: Zynga games foster a strong sense of community, allowing players to connect and interact with each other. Social features such as leaderboards, multiplayer modes, and in-game chat enhance the social aspect of gaming.

Cross-Platform Compatibility: Zynga games are designed to be compatible with multiple platforms, including mobile devices, tablets, and desktop computers. This allows players to enjoy their favorite games seamlessly across different devices.

Pricing and Subscription Options: Zynga offers various pricing and subscription options to cater to different budgets and preferences. Players can choose to make one-time purchases or opt for subscription plans that provide additional benefits and rewards.

Privacy and Data Security: Zynga prioritizes the privacy and data security of its players. They have robust measures in place to protect personal information and ensure a safe gaming environment.

Overall Rating and Recommendation: Overall, Zynga is a reputable gaming company that offers a wide range of enjoyable games with impressive graphics and engaging gameplay features. With reliable customer support and a strong community aspect, Zynga provides a positive gaming experience. Whether you are a casual gamer or a dedicated enthusiast, Zynga is worth exploring.

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+1 (800) 762-2530

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