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1.8 68 Reviews

Zumba Complaints Summary

12 Resolved
46 Unresolved
Our verdict: When using services from Zumba with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Zumba reviews & complaints 68

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Zumba Zumba Nightmare: My Experience with Dan Whiston's Class in Blackpool

So, I gotta tell ya, I used to go to this Zumba thing on the reg. It was all good, until I started going to this one class in Blackpool with some dude named Dan Whiston. At first, it was all cool, but then he started acting all weird towards me. I ain't gonna go into details, but let's just say it wasn't pretty.

So, I did what any self-respecting person would do and wrote about it on my blog and in some reviews. Next thing I know, this Dan guy's lawyers are all up in my business, trying to get me to take down what I wrote. But I ain't no pushover, so I stood my ground.

And you know what? He eventually backed down. 'Cause he knows I ain't lying. I even offered to talk it out like adults, but he wasn't having it. So, I'm just glad I can finally breathe easy and not have to deal with his drama anymore.

But let me tell you, I ain't never gonna trust a Z-lister again. It's a shame, 'cause I used to love going to Zumba. But now, I wouldn't recommend his classes to anyone. No one deserves to go through what I went through.

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Zumba Zumba's Greed: My Experience with Zin and Instructor Licensing

So, I became an instructor for Zumba and signed up for Zin and all that jazz. During COVID, I asked to suspend my account on Zin due to medical reasons. I was told that if I cancel my Zin, I wouldn't have access to anything, and they meant it. Even though I paid over $500.00 for different Zumba Instructor licensing, I can't even access my account on ZIN to view my basic Zumba class or anything. This is ridiculous! After making them richer, they are crippling me because I can't keep paying the mere $39.95 per month. They offer you $10.00 per month, but you still can't access anything, so what's the point? I do love Zumba, but this has turned me off because I feel the company is totally greedy and is taking their instructors for granted as if money just drops from the trees. Please research before signing up for Zumba. To be honest, YouTube is cheaper. This is my experience and opinion.

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9:46 am EST
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Zumba Aqua Zumba instructor

To who it may concern one of your aqua Zumba instructors by the name of Claire Freeman was verbally abusive towards me on a social media site. She proceeded to say the following: “Claire

replied to your comment: Unless it's

aimed at you and then you'd

probably say it's racist 😏.” This to me and many other black people was deemed as a racist comment with vile undertones along with being a dog whistle type comment. In 2023 it is utterly unacceptable that people are saying things like this. Especially when they claim to be a Zumba instructor which originated in Brazil and the dance style has a deep and rich history in afro Brazil. I would like to see at best Claire freeman removed from your organisation and at the very least a publicly apology. If not I will gladly take this to social media and allow Twitter to do its job.

Kind regards

Bella Neil

Desired outcome: Fired from her role as Zumba instructor

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10:33 am EST

Zumba Zumba

My 3 friends and myself have been attending a Zumba class for a few years now but over the years the instructor has had a few arguments over her autistic daughter being present and falling out with my friends daughter therefore the relationship has begun to slide but we have still attended classes where possible last night Thursday 2/2/23 words were had over her not booking some people on Fitjam 24 and as a result she has now banned us from classes but she has used the excuse that we are not doing all the dances and are being disrespectful but as she never ask’s before class if anyone has any injuries or illnesses how does she know what we can and can not do. Is this banning of class something she can do and should she not be asking before class about injuries etc I can provide her details if necessary

Desired outcome: Zumba authorities to speak with instructor

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Update by Mandy23
Feb 06, 2023 4:38 pm EST

Zumba with Caroline in Heywood

Unfortunately this lady’s choice of cool down music is absolutely disgusting and totally disrespectful the song “time to say goodbye “ mentions “Pussy F###### “ and other obscenities I’m no prude but it’s Zumba and it’s shocking when there are little children there too under the age of 16yrs

The class is held on Thursdays at a church in Heywood 6/7pm

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4:48 pm EDT

Zumba Membership

I requested that Zumba cancel my membership because I have cancer but they still put the payment through. When I finally got to speak to customer service they said that they could cancel the next payment but not offer a refund. It took two weeks of emailing and calling for them to finally agree to refund the money. They did so however they refunded me the money less one month saying that I had access to the account. I explained that I am going through chemotherapy and therefore unable to use the account which they had failed to cancel. I tried to cancel the payment but nobody responded to my emails. And the payment went through after you tried again 7 days later.

Furthermore the deduction for 1 month is USD 19.91 (239/12) and AUD 29.50. So you are still AUD 33 short and that is too much to be fix charges.

This is the most appalling experience I have ever had and your organizations compassion is below humanity’s standard.

How can I use my account when I have cancer? It doesn’t matter how poorly Zumba treated me leaving me without any money for two weeks because I couldn’t get a response from their customer service team.

Desired outcome: I want the difference of the shortfall which is AUD $63.

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4:32 am EST
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Zumba Zumba Instructor

Good day

One of your zumba instructors called me and put up a big scene about me giving classes at my gym however I have a qualified zumba instructor giving the classes. She was utterly unprofessional! And I would like the matter resolved. She should not be allowed to call other gyms and speak to them like she did!
She is apparently another instructor in the same town. However it is very unprofessional to do what she did and speak to a gym owner like she did! I am very upset

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12:00 pm EDT

Zumba ZIN Membership

I have called, emailed, complained, called, emailed, reported you to CAPITAL ONE multiple times that you are charging me $35 a month and I am not nor have I taught zumba in YEARS. I am emailing BBB today to file this complaint against you..

If I can get enough people to join me we will sue you collectively. This is bullcrap and you guys know it.. I'm so fed up..

Thank you,
Danielle Britt
[protected]
[protected]@gmail.com

Desired outcome: Refund, Cancellation

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10:00 am EDT

Zumba Zin membership

I sent them an email asking for them to cancel my subscription because I have not been working and I felt like I was just wasted money on something that was not use it they gave me hell to cancel it kept trying to offer other things we stayed on the phone a very long time just for me to keep telling them no I do not want another offer please cancel my subscription she told me then I was still be charged just to cancel my subscription for the 39 99 it makes sense to me so I called and spoke with a so-called supervisor and I let him know that their email said that if I cancel before the 21st of the month that my card will not be charged because my original draft date is the 30th of every month so after about 10 minutes on the phone with him he finally said that he cancel it I get my bank account notification fan that Zilla charge me the 39 99 so they charge me anyway after saying that they canceled it so that I would not be charged then they charge me 18th of September instead of the 30th and this is after I've called and cancelled it they refused to stop taking money out of my account for something I have not even put to use one time they need to be shut down

Desired outcome: I want my refund at this point I wish I can get refunded for the last four months they have been charging my card and I have not used it

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12:09 pm EDT

Zumba A make up palette

So I contacted the manager to buy a make up palette which it has clearly said I have ordered it she tells me I haven't paid for it I want this make up palette but I feel like she's not taking me seriously an doesn't want to help me get the make up palette I'm very upset and I want something to be done. Here's her number she's the manager +234 803 362 3759 and I do feel she doesn't know what she's doing because she wouldn't even update her website.

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6:42 am EDT

Zumba Public image

Good day.

I know Zumba as an energetic way of getting and keeping fit, it is an organization with an impeccable corporate image. Many ladies that I know are affiliated with the brand and are true brand ambassadors.

I was dumbstruck when I saw the public image of Mansoor Galant that is on social media and was deeply disgraced and disgusted by his profile. This person is causing irreparable damage to the brand with images of a male in crossdress makeup and long hair fitting a lady.

You should be ashamed that a managerial level representative, whom clearly lost his interest in the brand, publicly disgrace the purest of pure brands in fitness realms.

If the person cannot bear the image the brand is known for, you need to remove him and replaced him with a reputable individual that is a purist when carrying the public image of Zumba.

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2:55 pm EDT
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Zumba Inappropriate behaviour zumba instructor

About 2 years ago I had a lot of trouble with a zumba instructor based in Blackpool by the name of Dan Whiston. As far as I was concerned it was all over and done with only now I find he is getting his zumba students to post despicable vile comments on my blog page, and they have even said they are his students. I have messaged Dan Whiston and his agent regarding this and have had no reply they are not denying it. As far as I'm concerned these comments are harassing and Internet bullying. He is a pathetic man who hides behind women and gets them to do his dirty work for him. This is despicable behavior from a professional zumba instructor.

Lisa

Desired outcome: I want to speak to this instructor and sort it out once and for all.

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7:16 pm EST

Zumba I am complaining about using my certificate

I am Rosa Shapiro Instructor of Zumba Gold and Zumba 1 I work at Build up and Encourage with speacial needs I had done zumba Gold for two years already I teach the class Tuesday and Thursday I am the only Zumba Instructor at Build up and Encourage also I work as an assistant on March -3 -20 I go hurt at work doing something as assistant they sent home on Tuesday after I got hurt it is another instructor but no of Zumba she not certified I found out that this instructor Beatriz castellano did my class today Thursday March -5 -20 as Zumba no as a dancing class somebody asked what class it was and they said Zumba class thats is why I am doing this complain. I understand that you have to be a zumba instructor do to zumba class the number for build up and encourage is [protected] and my number is [protected] also you can email me [protected]@gmail.com

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5:05 am EST
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Zumba Payment fraud made by Zumba

Hi,
My name is Vlad Radulian and 6-7 month ago I made a payment for a subscription for a friend Ruge Petru Nicolae who is a Zumba instructor, because I had a debt with him, using my Revolut card. I mention I have nothing to do with Zumba. It was just one payment for this debt. All good till now. After 6-7 month you took without my authorization my friends next subscribtion from my revolut card without my authorization by an offline transaction even if i had no money on my revolut and even if my revolut is not a credit card, but a debit card.I remember you i have nothing to do with zumba. Revolut filed a complain with you and now revolut took that amount from a national card i have with a bank in my country. How can you take money from accounts and people that have nothing to do with you. This is a fraude. Please return my money as I dont recognize the tranzaction. my contact detail : [protected], [protected]@yahoo.com

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1:00 am EDT

Zumba zumba instructor network

My name is Lamia Fahim. My email address is [protected]@sabanciuniv.edu. I am a ZIN and SYNC member. I get charged USD 45.95 per month total to be part of both networks. However, I was charged TWICE this month. Once for this whole amount on the 2nd of October, 2019 and once more October 22nd, 2019 (today). I am attaching my bank‘s credit card receipts as proof. Why have I been charged twice? I have basically been overcharged and I need for this error to be fixed ASAP. Please help me.

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5:18 am EDT

Zumba instructor membership

This is what I am complaining about and that I intend to send to the relevant authorities against Zumba Fitness :

I was contacted months ago (almost a year or so) by a representant of Zumba telling me that my last payment had not been debited (I had lost my debit card and asked for another one) As it happens when he called me back in November 2018, I said not to send me anything anymore as I wanted to cancel my membership as I had not been teaching for two years. He was trying to force me not to do so by saying I could think about it.
For months until a week ago, I did not receive any mayerial., Discs or anything.
In April, I was bereaved from the last member on my dad's side of the family and someone called me again to whom I said I had cancelled already, ai didn't quite understand and thought it was just because there was still an option to get back into the scheme that he was calling me. I clearly stated AGAIN that it was a bad time and that I had already been contacted and didn't want to continue.
To my surprise I received yet another threatening phone call, again your representant trying to make me pause or reinstate or pay something that I have not wanted for almost a year.
I received those two dvds, I didn't open them, you are welcome to have them back, but it is very clear that your staff is trying to trick us, no matter how long we have been with you, giving impossible options or asking for undue money.
As my card had not been debited, the simple thing was not to send me any material anymore and cancel my membership, especially when asked to do so.
Unless this membership is now canceled I will turn to the Ombudsman which regulates all complaints such as mine within the UK, when customers are being forced into unwanted membership with unlawful automatic renewals and forcing customers to call the Zumba 'helpline' to cancel as no email or mail can be accepted!

What happens in the US is one thing, there are laws to protect customers against abusive schemes elsewhere too.

Thank you once for all for cancelling my membership, not trying to withdraw any money anymore and I will return the only material I received in over a year (apparently Zin volume 82) to the address you will indicate me.

Regards,
Celine Tobelem ZIN 143466

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2:41 am EDT

Zumba I am complaining about my zumba fee refund.

Dear Sir,

Four days ago I joined the Zumba class in which I was given a free trial for 2 days and the next day zumba instructor spoke to me for a fee and I paid the fee for the next day... Suddenly my foot got factored due to which the doctor has told me for 3 months bed rest and I will not be able to join Jumma class in the end. I told the zumba instructor to refund my fees but he told me that Zumba.com does not return fee... and he started talking to me inappropriately, Sir please do some regarding of it so that I can get my fee refunded and if I ever get a chance in the future, I definitely join Zumba... Will but i want my refund right now...So please help me...And solve my issue...

Thank you

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4:53 pm EDT

Zumba zumba instructor

Zumba instructor victoria Nolasco has been very possessive over her clients (students) not wanting them to go to other Zumba instructors and bullies them into staying in her class only! I am one of her victims! She did not make me feel very welcomed and I felt very uncomfortable in her classes she has preference over her friends and made me feel not welcomed! If bullying is what Zumba represents than this is something that I am not wanting to be a part of ! Of course I found the best Zumba instructor now and i drive 25 minutes from where I live just to take classes Xóchith Ramos aka (la chika zumba Queen )!
So what I will ask is that you take a look into Victoria nolasco's zumba certification hopefully you can take care of this situation please and thank you

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1:04 am EST

Zumba uncertified coaching by idec dance and event company

Dear sir/madam, this instructor name anand raghavan and his team are taking zumba class and none of them are licenced as I checked on your database, he also teach zumba in many areas in boisar and he is not licenced for that one either,
Academy name - idec dance and event company. In boisar west.
This is injustice for other academy those who are paying per month for zin membership.
Kindly take some legal possible action.

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7:37 am EST

Zumba instructor no licence

Dear sir/madam, this instructor suzanne maynard is not licenced as I checked on your database, she also teach zumba to schools and she is not licenced for that one either, I tried to report her through your website but does not work.
Her fitness page is called supernovahealthandfitness, her link is : also she works in this company : http://www.phpt.co.uk/this-week-we-hone-in-on-the-back-and-oblique-work/ and does classes for the school in east lothian without licence.
Please stop this .
Many thanks

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5:18 am EDT

Zumba deactivated the account

My name pradeep yerolla I have deactivated my zin account and send mail to the zumba.com. After two months again my account activated and deducted the money from credit card. I want immediate response from you as I dont wanna continue as zin so kindly refund the money I have sent mails to the zumba.com and I didnt recieve response from them of deactivation and credit card was of my friend so he camcelled the card and he changed the card no but after two months again amount was deducted from his card as I want you to refund the money back respond immediately

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Missy Hart
, US
Sep 18, 2021 10:04 am EDT

Yup I'm having the same problem they need to be shut down ASAP

M
M
Missy Hart
, US
Sep 18, 2021 10:04 am EDT

Yup I'm having the same problem they need to be shut down ASAP

Zumba Customer Reviews Overview

Zumba is a popular dance fitness program that has garnered a lot of positive reviews from its users. The program is designed to be fun, energetic, and effective in helping people achieve their fitness goals. Many reviewers have praised the program for its ability to provide a full-body workout that is both challenging and enjoyable.

One of the most commonly cited positive points of Zumba is its accessibility. The program is suitable for people of all ages and fitness levels, and it can be modified to accommodate different needs and abilities. This makes it a great option for anyone who wants to get in shape and have fun at the same time.

Another positive aspect of Zumba is its variety. The program incorporates a wide range of dance styles, including salsa, merengue, reggaeton, and hip-hop, among others. This keeps the workouts fresh and engaging, and helps prevent boredom and burnout.

Many reviewers have also praised the community aspect of Zumba. The program is often offered in group settings, which can be a great way to meet new people and stay motivated. Additionally, many Zumba instructors are passionate and enthusiastic, which can help create a positive and supportive environment.

Overall, Zumba has received overwhelmingly positive reviews from its users. The program is praised for its accessibility, variety, and community, and is considered a fun and effective way to get in shape.
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Phone numbers

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