Menu
Zulily Customer Service Phone, Email, Contacts

Zulily
reviews and complaints

www.zulily.com
www.zulily.com

Learn how the rating is calculated

4.3 974 Reviews

How responsive is Zulily's customer service?

23 Resolved
151 Unresolved
Poor 🫤
Zulily is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Zulily has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
Verified
The authenticity of the customer service contact information for Zulily has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Zulily reviews and complaints 203

Filter reviews by rating
5
783 reviews
4
3 reviews
3
5 reviews
2
5 reviews
1
4 reviews
Sort by:

Newest Zulily reviews and complaints

ComplaintsBoard
T
6:23 pm EDT

Zulily this is by far the worst experience I have ever had with an online merchant

This is by far the worst experience I have ever had with an online merchant - I ordered 3 dresses as a gift for my cousin's baby who was celebrating her first birthday. The website asked if it was a gift and I said "YES" - well, the ordering and paying was easy enough... no problem there. The problem is it took over a week to even get a shipment notification, then when I got it, it came in 3 different tracking numbers - 1 package for each dress. Now, let me ask you this - if you are the recipient of this gift, and got 1 dinky dress, you would said "oh yeah right" but the objective was to give all three dresses together to make a "wow - thats a beautiful gift, all 3 in different colors and designs, how lovely"... so now, my cousin will get each dress separately thinking what a cheap shopper I am ... not to mention it was shipped a week after the order and then another week for the product to get there! What a horrible shopping experience - stay away from this site.

Read full review of Zulily
Hide full review
ComplaintsBoard
H
3:41 am EDT

Zulily I would no recommend this site to friends and family

I would no recommend this site to friends and family. I had spent over $300 the last 3 months and i am very dissapointed. Even walmart have better and durable clothes for kids. If you are lucky you can get a few good items but overall the quality is terrible, the clothes are not true fit and the worst is they don't offer returns.

I have a 24 old month son and a 4 1/2 girl. The clothes so far run too small and not durable. They have only worn the clothes just once.

Im small pettite. I bought two small women dresses and they were terrible. The dress is one piece, the top part was way too small and the bottom xtra large that I had to fix the bottom part. The other dress was a waste of money.

I am waiting on a 100 dollar order that I m hoping at least the cloth to be better however it will be my last time I shop from clothing.

I can say the only items I am satisfy is shoes. I bought few sandals for my daughter and myself so far are good.

Read full review of Zulily
Hide full review
ComplaintsBoard
S
2:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zulily - as a vendor selling products to them, they are dishonest, and very underhanded

Our company is based in Canada and we have dealt with Zulily for several years. Yes we had the occasional shortage, but the trick is to go to your buyer or vendor contact. They have an overage and underages report. No matter how hard any company works and gets 99.9% accuracy - some mistakes will happen. What we do is poly bag, and use the barcodes zulily...

Read full review of Zulily and 37 comments
ComplaintsBoard
M
2:33 am EDT

Zulily I have placed 5 orders with zulily and I have only received one

I have placed 5 orders with Zulily and I have only received one. It is bad enough that you have to wait a month for your merchandise to ship, but you will also receive a tracking number and the package SUPPOSEDLY makes it all the way to your local post office, then it is returned to sender for reasons unknown. I've called customer service the 4 times this has happened and the only answer I got was, "the post office is too lazy to deliver your items." HUH? REALLY? Then, it takes another 2 weeks to have your money refunded back into your account. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE!

Read full review of Zulily
Hide full review
ComplaintsBoard
E
6:16 am EDT

Zulily on the 27th, they've canceled the order, but have not issued a refund

Registered and ordered three items, via PayPal, for daughter on the 4th of March, 2012, for the first time, checked Paypal and transaction was completed. Checked Zulily account on the 8th, stated "Items are in transit to Zulily" (Ok), checked account again the 16th, stated "Items are in transit to Zulily" (Huh?), checked on the 20th, stated "Your order is confirmed." (WTF), the order status went backwards. Sent two e-mails making a simple request - Cancel order and refund payment. Received two automated e-mails stating will get back to me as soon as possible. On the 24th opened a dispute claim against Zulily through PayPal's resolution center and escalated it. On the 27th, they've canceled the order, but have not issued a refund.

Read full review of Zulily and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rachel L. Bracken
Brevard, US
Jul 21, 2014 10:36 am EDT

I order some merchandiste for women, and kids the last of June during the big sale event. I have gotten two items which were dresses and not received any of the other items, There were two pair of sneakers for little kids and well as outfits for them also. Can someone please let me know something about the rest of my items. Thank you Rachel Bracken

ComplaintsBoard
B
6:49 am EDT

Zulily shipping takes forever

It's pretty bad. They have adorable things, but shipping takes FOREVER! and is not even free. Literally, order a size up if you plan to get kids things because you can expect close to month. And even when you think it's on its way because you see a UPS tracking number, they have requested that UPS transfer it to USPS for local delivery. So it takes even more time. And I live in Philadelphia (center city) so there is no reason it would be easier for USPS to deliver. That, and there are no returns. This is basically a big drop shipping company, and it's SOOO not worth it. Shop elsewhere!

Read full review of Zulily
Hide full review
ComplaintsBoard
F
10:58 am EST

Zulily their blanket looked like something out of goodwill

I bought a cute baby blanket at zulily for a baby shower gift. It was in a sealed bag with a hanger and it looked beautiful, it looked like an expensive blanket. I took it out of the bag to wrap and the other side looked horrendous. It looked ragged, pilled, like an old blanket. It looked like something out of goodwill. They made one side beautiful and completely cheaped out on the other side. I don't understand how they can sell such shoddy items. I had to immediately go to a baby boutique and buy something more suitable. I'm so glad I looked at the other side of the blanket, I would have been mortified if I had given this as a present.

Read full review of Zulily
Hide full review
ComplaintsBoard
D
5:19 pm EST

Zulily horrible service... and I mean horrible

Great prices, true. Horrible service... And I mean horrible. It takes forever and ever and ever to get your items.

One time I contacted them three minutes after I placed an order because the delivery address was not listed correctly on the confirmation... It was right when I placed the order. I was told they would get back with me three weeks after I placed the order to say that they had given the correct info to the vendor. Two weeks later it arrived at the wrong address over two weeks after that they e-mailed to say they could not contact the vendor. Sorry.

It is unbelievable how bad their customer service is. Only order with the understanding it will take 5-6 weeks to arrive... And you can't change your order or get a refund.

Read full review of Zulily and 1 comment
Hide full review
1 comment
Add a comment
M
M
MonkeyBoy456
mytown, US
Jun 16, 2012 5:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wish I'd looked for more reviews before using Zulily. More than 2 weeks after purchase until the first baby gift even shipped. Second gift is MIA. Will never use them again.

ComplaintsBoard
T
3:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily terrible customer service and cancellations!!!

I will delete emails and my shopping app for zulily. I have had numerous orders take a month before arriving. I ordered emu boots 16 days ago and they still haven't shipped. One pair they cancelled yesterday- which I was expecting since they had spelled the name wrong and I figure priced them $100 below what they should have priced them. Comparing the boots I ordered to the rest, it appears they should have probably typed in $154 instead of $54. It was no surprise to me that they just cancelled the order. I used my $10 in store credit and I am done shopping there for good.

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
5:21 pm EST

Zulily don't bother with this site, it's not worth it

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping to me and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit, " Zulily. Don't bother with this site, it's not worth it.

Read full review of Zulily and 1 comment
Hide full review
1 comment
Add a comment
N
N
Natalie99
stockport, GB
Nov 14, 2012 12:42 pm EST

i have ordered 3 weeks ago they took payment straight away but are denying it
they are a joke there is no way i will order again
i ordered boots for my daughter
i have been ripped off basically
not happy at all
i have not read one nice review :(

ComplaintsBoard
J
9:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily terrible business

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit, " Zulily. Don't bother with this site, it's not worth it.

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
8:26 pm EST

Zulily order months and months in advance if you want something

I ordered Christmas presents for my girls 3 weeks before Christmas. 3 DAYS before Christmas I get an email saying sorry for the inconvenience but we aren't shipping you your item at all. You'll get a refund within a few days and a paltry $10 credit towards another purchase. We go out of town and stay with family for Christmas so I shop online and have items sent there. This is the first time I've used zulily, After getting this message I called to find out what has and hasn't arrived at my family's home and apparently only half has come. Hopefully the rest arrive in time and Christmas wont involve me explaining to my daughters why its a bad idea to trust shipping times online and to order months and months in advance if you want something!

Read full review of Zulily
Hide full review
ComplaintsBoard
T
3:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zulily wheres my stuff??

I should have known better! As before- my order has not arrived in time. Oh, they took the money out of my bank account weeks ago BUT I have yet to receive my order. There is no phone number i can call and no website I can find to inquire about the whereabouts of my order. It's my fault, because I KNEW the promise of "receive before Christmas" did not state Christmas of 2011... This is the SECOND time and the LAST TIME I will order anything from this site. I will spread the word to my co-workers, friends and family to NOT order anything from ZULILY.
I'm NOT HAPPY AT ALL!

Read full review of Zulily
Update by TRearden
Dec 22, 2011 4:36 pm EST

I e-mailed and I called... lets see what happens.

Update by TRearden
Dec 22, 2011 3:57 pm EST

Brenda, THANK YOU so much! I will call and e-mail Zulily right now.

Hide full review
ComplaintsBoard
T
7:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily failure to deliver item on time

I ordered the item on 11/24 and expected it to ship within 10-14 business days as the email said. When I contact customer service the rep said it could take up to 4 weeks for the manufacturer and then an additional 10-14 business days for Zulily. Then stated that I could cancel my order. I replied, no resume the order and got no response. A week later I called customer service and they still couldn't tell me if my item would arrive in time for Christmas. They asked if they could call the vendor on my behalf and I curtly declined their offer. I called the vendor and she was "driving in her car while on the phone" and explained that the manufacturer had suffered from a widespread flu outbreak and a bad snow storm. She is supposed to get back with me to ensure the item will be delivered by Christmas. Still no word.

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
6:16 pm EST

Zulily that sort of turnaround time is absolutely unacceptable

I wish I had the opportunity read the reviews on this site before ordering from Zulily on the advice of a friend. While it appears they have "really great deals" on paper, you really need to consider if the wait and potential for disappointment are worth the so-called "bargain". I ordered 4 items 2 weeks ago, and just received an e-mail saying 2 of my 4 items aren't available, and the other 2 are still in line for being packaged and shipped. I'm hoping I receive them before I'm supposed to gift them at Christmas time, but I'm not holding my breath since it's more likely that I'm going to receive another e-mail telling me my other items also aren't available. In the meantime, I've already purchased backup gifts for those two members of my family. In this day and age, that sort of turnaround time is absolutely unacceptable.

Then they try to give me a $10 credit at the website - like I'm really going to EVER use them again. No thanks, guys.

Read full review of Zulily
Hide full review
ComplaintsBoard
S
1:39 pm EDT

Zulily work hard for my money and certainly don't wish to share it with a company of this type

Placed 1st order on 10/8 and two other orders a few days later. Have received nothing as yet but credit card bill of $152 which I've already paid reluctantly. Now I find this site and read these horrible reviews. These are Christmas gifts but I wonder if they will even be worth given after reading all this. I feel sick! Work hard for my money and certainly don't wish to share it with a company of this type.

Read full review of Zulily
Hide full review
ComplaintsBoard
T
12:39 pm EDT

Zulily so clearly the merchandise is &rejects& from distributors

First/last order with them took over 1 month to fill. Book was warped, button misaligned on hat, stitching on a button of a shirt clearly not matched to other stitching. So clearly the merchandise is "rejects" from distributors. And no refunds. Stay far away!

Read full review of Zulily and 1 comment
Hide full review
1 comment
Add a comment
B
B
Buyers Beware Read First
Cice, US
Oct 11, 2011 1:20 am EDT

I am glad you told me.. I did sign up for there daily views, but as soon as I am looking things up on here they will be deleted.. Thank You

ComplaintsBoard
M
4:19 pm EDT

Zulily don't disappoint yourself or a loved one

If it seems to be too good to be true; it usually is. No returns. Duh! Wow. Just. Wow. My three year old daughter loves receiving packages. Not today. My husband and I had to explain to her that the clothes were unwearable. Did they go through a shredder? I'm serious. They 100% misrepresented the clothing on their site. The quality is lower much lower than expected. zulily's a complete waste of time and money. I have one more order on the way. I'll absolutely report back in a month or two. Trust the reviews. Don't disappoint yourself or a loved one. Sad.

Read full review of Zulily
Hide full review
ComplaintsBoard
M
3:22 pm EDT

Zulily avoid at any cost guys

I've ordered from this site a few times, and each time I've waited over 3-4 weeks to get my items, with no update communication from the website. I also DESPISE the no returns. Every single item I have been interested in during the 2 years I have been a member has always been non-returnable. This is just not possible with little kids. I'll stick with Hautelook and Gilt from now on. At least they have return policies on their kids items.

Read full review of Zulily
Hide full review
ComplaintsBoard
C
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zulily shipping scam

This company has the worst shipping policies that i have ever seen. My purchase (If they actually follow through with shipment) is supposed to ship 3 weeks after purchase. In this day and age this is just ridiculous. Wish i had done my homework beforehand and knew of how many wait for weeks and never even receive their items. This is a total scam because this company takes money for a purchase immediately - - - am i providing them with a loan or something? Really. If a customer pays for an item, they should not have to wait a month to "possibly" receive it.

Read full review of Zulily and 2 comments
Hide full review
2 comments
Add a comment
T
T
TexasBelle
fredonia, US
Jan 27, 2014 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After much wrangling and having to get rude (I really hate that !), Zulilly offered me a $15.00 credit. I didn't bite and wrote them a long email outlining the problems I had with them. After getting very angry, and telling them so, as well as informing them that I intended to post at this site concerning my experiences, they offered me(this time one of the big boys handled my email) a further $20.00 credit. Not expecting much, I ordered a pair of boots. I must give credit where it is due and say that this transaction was just right on. They shipped two days prior to their estimated ship date, the merchandise is great, exactly as pictured, and very satisfying. I still would not recommend them to my friends and have informed them of that in a letter congratulating them for this transaction. I hesitate to order from them again, but will do so if only to see if they maintain the service I just received. I do not relish dealing with a company which forces me to become angry and rude in order to get what any customers has a right to expect, but I believe in giving credit where credit has been earned and they have earned it. I also have to weigh the sheer numbers of transactions this company must make in a day against the few complaints here. I recognize that there must be many who just do not make their problems known to the public, but I am willing to give this company another chance. I wish there was more followup on this.

T
T
TexasBelle
fredonia, US
Dec 14, 2013 11:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bought two pairs of boots on 11/27. Order confirmed and my money went into their account immediately. Promised shipping was for four to fourteen days. It is now December 14, seventeen days no matter how you look at it, and not one word from them as to whether the items have shipped. Wrote a complaint letter, got no response. I am now afraid that my money is gone and there will be nothing to show for it. They would have to give me more than $15.00 to get me to recommend their site to anyone I know. I plan to warn people in my circle of friends. I will avoid this store in the future. I sell things online and I know how long shipping an item should take. They haven't come close. Am beginning to wonder if the whole thing is a scam. In addition(will reserve definite opinion when, (if ever) merchandise is received) but I have some doubts about there ability to sell $59.00 boots for $16.99 and still make any money.

Zulily In-depth Review

In Summary: Zulily offers a unique shopping experience with a focus on providing a diverse range of products at competitive prices. The website is designed with user-friendliness in mind, and the company frequently updates its inventory with new and exclusive deals. While Zulily provides value for money and a variety of loyalty incentives, some users may find the shipping times longer than average. Customer service is responsive, and the company takes steps towards corporate responsibility. Overall, Zulily is a solid choice for shoppers looking for unique items and deals, though it may not suit those who need their items quickly.

Website Usability and Design: Zulily's website is user-friendly, with a clear navigation structure and an aesthetically pleasing layout. The site's visual appeal is enhanced by colorful images and a clean design. Mobile responsiveness is a strong point, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: The range of brands and products on Zulily is impressive, catering to a wide audience with different tastes and needs. Availability of sizes and options can vary, but the site regularly features new arrivals and exclusive deals that keep the inventory fresh and exciting.

Pricing and Value for Money: Zulily's pricing is competitive when compared with other online retailers, and the site is known for its frequent discounts and sales. Membership benefits include access to additional savings and exclusive pricing, providing good value for money.

Ordering Process: Placing an order on Zulily is straightforward, with a simple and efficient checkout process. While customization options may be limited, the site ensures checkout security to protect customer transactions.

Payment Options and Security: Zulily accepts a variety of payment methods, catering to a broad customer base. Payment processing is generally smooth, and the company upholds a strong data protection and privacy policy to safeguard customer information.

Shipping and Delivery: Shipping costs and options are clearly outlined, though Zulily's delivery timeframes can be longer than some competitors. Packaging quality is consistent, ensuring that items arrive in good condition.

Customer Service: Zulily's customer service is known for being responsive, with multiple support channels available. The resolution of issues is typically handled efficiently, and customer feedback and reviews are taken into account to improve service.

Return and Refund Policy: The return and refund policy is clear and fair, though some users may find the process less convenient than other retailers. Refunds are processed in a timely manner, and the ease of making returns is generally satisfactory.

Loyalty Programs and Incentives: Zulily offers a rewards and points system that enhances the shopping experience for frequent buyers. Exclusive member benefits and referral programs add additional incentives for loyal customers.

User Experience and Satisfaction: Overall, the shopping experience on Zulily is positive, with many customers returning for subsequent purchases. Testimonials and user stories reflect a high level of satisfaction with the site's offerings and customer service.

Corporate Responsibility and Sustainability: Zulily demonstrates a commitment to ethical sourcing practices and has initiatives in place to reduce its environmental impact. The company's involvement in community projects shows a dedication to corporate responsibility.

Innovation and Market Presence: Zulily makes effective use of technology to enhance the shopping experience and differentiate itself in the market. The brand has a strong recognition and continues to grow, reflecting its solid presence in the e-commerce space.

Pros and Cons Summary: Key strengths of Zulily include a wide product selection, competitive pricing, and a user-friendly website. Areas for improvement are the longer shipping times and limited customization options. The company's commitment to customer satisfaction and corporate responsibility are commendable.

Final Verdict and Recommendations: Zulily receives a positive overall rating for its diverse product offerings and value for money. It is particularly suitable for consumers looking for unique items and those who appreciate loyalty programs. Shoppers in need of quick delivery may need to plan accordingly. Tips for shopping on Zulily include signing up for the newsletter to receive exclusive deals and checking the estimated delivery dates before purchasing.

How to file a complaint about Zulily?

Here is a comprehensive guide on how to file a complaint against Zulily on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Zulily in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Zulily.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against Zulily on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Zulily customer service

Phone numbers

+1 (877) 779-5615 +1 (206) 724-0500 More phone numbers

Website

www.zulily.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Zulily?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zulily Customer Service. Initial Zulily complaints should be directed to their team directly. You can find contact details for Zulily above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Zulily. Discuss the issues you have had with Zulily and work with their customer service team to find a resolution.